Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 158 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ruth Garnham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (113)
  • Single Rooms with ensuite Wet Room (24)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Parking

  • Extensive car park on site for all visitors.

Avocet Court Care Home Reviews (158)

Total of 158, showing 41-60
9.7

Avocet Court Care Home has a Review Score of 9.7 (9.674) out of 10, based on 59 reviews in the last 2 years. Over all time Avocet Court Care Home has 158 reviews.

Overall Experience

  • 115
  • 35
  • 4
  • 3
  • 1

Date Published

158
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26
58
100

Review from Susan L (Wife of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was previously in another care home and became increasingly distressed at being kept in his room each and every day. Since moving to Avocet Court he has become much calmer and enjoys mixing with other residents in the day room. In his previous home, he didn't eat, but by the second day at
Avocet, he was eating half of all his meals and is much happier now.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review. Our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised and will share the lovely comments with all the team.

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Review from L E (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been taken care of with professional and kindness and alwats treated with respect and dignity. She has been made to feel welcome and comfortable and says that nothing is too much trouble for the staff. We, as a family, have been impressed with the care and attention Mum has received. Our peace
of mind that she has been in a safe and secure environment means more than we can express. Thank you to everyone who helped Mum feel at home and us welcome at all times.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to leave us a lovely review, we really appreciate your positive feedback and glad that Mum has settled in. We will pass your thanks on to our team.

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Review from Michael S (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mother received at Avocet Court. The staff were caring and supportive, up until her death in late January 2024.
Thank you so much.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely review, it was a pleasure to care for your mother. We will pass the positive comments on to the team.

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Review from Doreen S (Respite Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am in here temporarily but if I needed a permanent care home I would not improve on Avocet Court Care Home. The manager is perfection, the staff are wonderful, so caring, nothing is too much trouble. The food is excellent, very well cooked and a great selection. The facilities are great and as for
Christmas preparations, superb. My family visitors are amazed at what everyone does for us.
Thank you to the manager to everyone else for a lovely stay.

Reply from The Manager at Avocet Court Care Home

Thank you so much for the lovely review, you have been a pleasure to care for. Feel free to come and visit us anytime, you and your family are always welcome.

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Review from C G (Son of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from A C (Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really love living here.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from M K (Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very big place, lovely girls to look after you. Food very good, too much at times. I had a very nice room and staff looked after me very well.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from Catrina D (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed here after suffering a stroke. The room was clean but basic. We found all the staff to be very helpful, kind and compassionate and cheerful. Mum was looked after well, kept clean and well dressed. The food was nice but there could have been a bit more variety at lunch. She got very
bored of soup. Activities were provided which Mum enjoyed. The gardens were nice with a nice table and chairs area to sit in.

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Review from Rosemary S (Wife of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband recently stayed at Avocet Court, Harlech House. All of the carers who looked after him went over and above. I cannot praise the staff highly enough. The care, kindness and support were outstanding.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, we will share the lovely comments with all the team.

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Review from Susan W (Respite Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was sent here from hospital, I was very frightened. I needn't have been, as the staff were very welcoming and helped me in every way to settle in, from the staff, carers, ladies who brought my meals, to the cleaning staff. Have made lots of new friends who I will miss very much. It's a very happy
place, very warm and comfortable. I would recommend it to anyone. Everyone I have met were kind, it meant so much to me. Thank you.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for the lovely review, we are so pleased you enjoyed your stay with us. Don't forget to drop in when you are passing, you are always welcome.

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Review from Susan K (Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care from all members of teams. Food is second to none. Wonderful flavours, always served hot.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time in giving us a lovely review, we are glad you are enjoying your stay with us. We will share your feedback with the team.

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Review from David J (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mum spent 6 weeks in Harlech, the dementia unit at Avocet. Her dementia had made her fairly quiet, as opposed to other residents who were shouting, banging on doors etc. She found the environment intimidating and often didn't want to leave her room and spent a lot of time alone (when we weren't visiting).
Her personal care was poor and she took many weeks after leaving Harlech to heal properly. On a plus, their entertainment person was superb. He worked so hard with the residents.
We moved Mum out as soon as we were able to.
I can only comment on Harlech and do understand the other buildings feel very different.

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Review from Angus M (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old mother suffered a stroke in April 2023, and after two months in Heath Road Hospital, Ipswich (where she received excellent treatment), she was moved to Powys House, where she stayed for over two months. During her time there she received excellent care from a very friendly, caring and
professional staff. The house was always clean, devoid of unpleasant odours, well run by an active and engaged management team, relatively quiet with pleasant well tended gardens with seating. My mother was treated with dignity whilst being encouraged to actively pursue her recovery and we were impressed that, whilst the staff were clearly busy and stretched, [under resourced almost certainly] they always found time for a few kind words of encouragement, which are as important as any therapy. They willingly accommodated most requests, were always helpful. Their positive attitude at all times is to be commended. We are very grateful for the high quality care my mother received.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review, it's lovely to read your positive comments. We will share the lovely comments with all the team.

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Review from Vicky G (Friend of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of myself and my mother, we wish to extend our deepest gratitude to the staff at Powys House (part of Avocet Court). No matter what time of the day or night we are welcomed as we visit our friend who is in respite after illness. The staff answer the door quickly and nothing is too much trouble.
They treat our friend with kindness and dignity, speak softly to her and treat her like a human being. The staff go over and above to accommodate her personal needs and get her outside (which she loves) as much as possible. The staff are always busy doing something useful but do not appear rushed and hasty. They are attentive to the bedroom call alerts and have the utmost empathy. They dress neatly and professionally. There is very little smell to the place, it is quiet and peaceful. There is plenty of free parking, the gardens are well-kept, the furniture is basic but very acceptable.


Many thanks to you all, I hope the message gets passed to you that you are doing a wonderful job.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review. Our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised and will share the lovely comments with all the team.

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Review from B B (Son-in-law of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law, who is 98 years old, arrived here at Avocet Court Care Home in November 2022. From the day she arrived, she has received the very best care. Coming into reception you receive a big smile and a courteous welcome. Nothing is too much trouble for the general manager and all the staff
that work in the "houses" are very caring and patient towards the residents.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review., we will share the lovely comments with all the team.

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Review from Edward N (Friend of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avocet Court Care Home is set in lovely kept grounds. The staff who work there all seem to be very happy and efficient, always there to help and support the residents. I visit as a friend but show family members take great comfort that their loved ones are well cared for. I usually meet my friend in
the cafe which is very light and nicely decorated and makes the visit more pleasurable

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review. Our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised and will share the lovely comments with all the team.

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Review from E P (Friend of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was admitted from hospital for a six-week assessment during which she received good care. Unfortunately, she fell after three weeks and was readmitted to hospital and has since been moved to another care home. The staff were kind and caring during her stay.

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Review from Danny F (Nephew of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although brief, the staff warmed to my uncle and were patient, caring and good to him.

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Review from Gill D (Wife of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here for nursing care straight from the hospital following a fracture injury to his pelvis/ The welcome I received from the receptionist was so reassuring and caring. She is an exceptionally excellent front-of-house person.
The unit staff were warm, kind, capable and positive in their
care and support of my husband. He was kept clean and attended to throughout his stay here.
Each member of the team treated him with kindness and respect, clearly conscious of his confusion and health needs.
The physiotherapy team were excellent; they encouraged and talked to my husband about exercises and updated me too.
I am extremely grateful to have the opportunity to feedback on the level of service provided. Sincere thanks from the patient and I.

Reply from The Manager at Avocet Court Care Home

Thank you so much for taking the time to do the review; your husband was a pleasure to care for. Our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised and will share the lovely comments with all the team.

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Review from B T (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager has been a constant support in almost my 11 years dealing with them whilst my mum was a resident. My mum received excellent care and a great team effort that saw her live to 97 and 3/4! There was a carer here when Mum arrived that is still there today and I cannot speak highly enough of
this person. The home was so upset at my mums passing as she was a little dear and it was rather quick and unexpected. They deserve some award and I hope you're able to do this. Please keep me informed.

Reply from The Manager, General Manager at Avocet Court Care Home

It has been an honour to be able to support your Mum and your family over the past 11 years. You have been part of the family for many years and we do hope you will continue to stay in touch

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Avocet Court Care Home is calculated as follows: ( (501 Excellents x 5) + (150 Goods x 4) + (30 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 685 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager

Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.


Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.