Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
Review Us
9.7 181 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court is a modern care home in Ipswich, Suffolk, providing high-quality Residential Care, Dementia Care, Nursing Care, and short-term Respite Care in a welcoming and professionally supported environment.

Designed to offer comfort, reassurance, and personalised support, Avocet Court is arranged across four purpose-built, ground-floor care communities. Each community has its own quiet lounge, creating peaceful spaces where residents can relax, socialise, and spend meaningful time with family and friends.

This unique layout helps residents enjoy familiar surroundings and a sense of belonging, while benefiting from 24-hour access to expert nursing and care support. Every aspect of care is tailored to individual needs, promoting independence, dignity, wellbeing, and quality of life.

Residents enjoy spacious bedrooms equipped with resident interaction nurse-call systems, providing comfort and reassurance. Freshly prepared meals are created by the home's chef team using seasonal ingredients, with a choice of nutritious dishes served daily in welcoming dining areas.

Life at Avocet Court is shaped by residents' interests and preferences. Each community includes a dedicated Activities Lounge where residents can participate in a varied programme of meaningful activities, hobbies, events, and celebrations designed to encourage engagement, social connection, and enjoyment.

The home also features a welcoming café, attractive patio terraces, and beautifully landscaped gardens, offering inviting spaces to relax, meet visitors, and enjoy the outdoors throughout the year.

As a trusted care home in Ipswich, Avocet Court combines specialist care, thoughtfully designed facilities, and a compassionate approach to support residents in living fulfilling and rewarding lives. The highly trained nursing and care teams are committed to delivering exceptional, person-centred care to everyone who calls Avocet Court home.

Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

Weekly care fees Avocet Court are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,250 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

The price(s) shown are provided by the care home. Contact Avocet Court Care Home for full pricing details and T&Cs.

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruth Garnham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Please feel free to visit Avocet Court at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Avocet Court and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front of the home.

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.743) out of 10, based on 52 reviews in the last 2 years.
Over all time Avocet Court Care Home has 181 reviews.

Overall Experience
  • 136
  • 37
  • 4
  • 3
  • 1
Date Published
  • 181
  • 16
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  • 52
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Reviewer Connection to Avocet Court Care Home
  • 54
  • 35
  • 25
  • 16
  • 7
  • 7
  • 6
  • 6
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 181, showing 41-60
Review from Diane B (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum spent just under a month at Avocet Court in an NHS funded reablement bed. The facilities were good if a little dated with a lovely bright and airy communal lounge and a large bedroom. On some occasions there was a lingering odour in the lounge. Mum was well fed but often left drinks untouched. Some
staff were lovely, welcoming and friendly, others less so. They were usually very busy and staff availability to discuss any queries or concerns was variable but overall they were responsive when available. One or two of the team stood out as natural carers and nothing was too much for them. There were issues with equipment function and availability which took a couple of weeks to resolve (call alarm, crash mat and sensor mat).
The reablement came to an early end as the therapists felt they could do no more for Mum. Within less than a week in a new care home Mum's mobility and continence have improved beyond our expectations, leaving us disappointed with the provision at Avocet Court.
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Review from Cara B (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My fathers first time going into a home. Myself and my family were so worried about leaving him. We should have never been worried! The staff are so lovely, the home is lovely and clean. My dad is having the best care.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for your lovely feedback, its so nice to hear. We will share your feedback with our team
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Review from Sally P (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Avocet Care Home (Harlech House) in Ipswich for over a year, and throughout that time the staff are always been compassionate and caring towards my mum. Whenever I have asked questions the staff are always helpful. I am really impressed by the positive attitude shown by
all of the caring team.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you Sally for your kind words and for taking the time to share your positive experience with us caring for your mum. We will share your positive feedback with our team on our Harlech community
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Review from M C (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy and settled here, which is the most important thing to my sisters and I. While not the most modern care home, there is a constant programme of improvements taking place. The carers are fantastic, as is the activities coordinator. The food is excellent, good quality and plentiful.
Reply from Ruth Garnham, General Manager at Avocet Court Care HomeThank you for your kind words and for taking the time to share your positive experience with us caring for your mum. We will share your lovely feedback with our team.
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Review from Alison B (Niece of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt died on 23rd January in your care. Her care with you over the past 7 years was very good. Care and communication with relatives was 9 out of 10. She loved her time with you and considered it her home.
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Review from Suzanne S (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On Wednesday 15th of January, I was visiting my mother and like several other residents, Mum had a nasty cough and felt very unwell. A very nice lady from housekeeping came into Mum's room and we had a lovely chat about how this lady puts out fat balls and bird seed and what she does in the garden area.
My mum loves her garden at home so this really cheered Mum up after I left at 16.20 pm before tea arrived and I asked this lady to check on Mum for me, not only did she assist Mum with her meal, she was caring and patient and made Mum feel special and this morning the first thing Mum told me was how kind this lady had been. I believe anyone so caring should be made aware of how much this meant! Thank you.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for taking the time to do such a lovely review, we will pass it on to our team member.
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Review from Paula O (Daughter-in-law of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law came to respite care at Avocet Court Care Home from the hospital. All staff were prompt in meeting his needs, both physically, medically and emotionally. The communication from reception to nursing staff was exceptional. We felt that all staff were professional and friendly and we can
see such an improvement in my father-in-law in all areas. Thank you so much.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for the lovely review and glad that father in law is so much better, we will pass the feedback on to our team.
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Review from Rita B (Wife of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we arrived at Avocet Court Care Home we didn't know what to expect, we were welcomed with a warm reception and my mind was put at rest as this was our first time in a care home, it was a family decision. Thank you.
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Review from A C (Son of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class. All staff have given excellent care to my mother. Thank you!
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for the lovely review, we will pass it on to our team.
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Review from M G (Brother of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady on reception was very friendly and helpful. All staff have been courteous and assuring. Have found Avocet Court Care Home an excellent overall experience.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for taking the time to leave us feedback and glad you were happy with the care your brother received. We will share your positive feedback with our team.
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Review from Stephen C (Husband of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife always tells me when I visit that she likes the place, the food is always good, and the staff are great, I visit three times a week and have lunch as well. I always get a phone call from one of the carers as to how she is. I also believe if it wasn't for the night staff my wife would not be
here now checking
her on three occasions over the time she has been there when she had heart failure and they called emergency ambulances. I cannot thank them enough. I would recommend Avocet court if I was asked.
Thanks to all the staff.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for the lovely review, we are so pleased you are happy with us caring for your wife and love that you feel part of our family too.
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Review from S B (Sister of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother tells me he was well treated at Acovert and he got on really well with the carers who were very caring. He sends them a very big thank you for their care. As his carer and next of kin living 4 1/2 hours drive away I found communication was sometimes difficult and was not always kept in the
link, without me calling regularly. The major issue not being able to talk to my brother when his phone was not charged. Having said that the carers when contacted were always respectful and very caring of my brother which is the main thing. Thank you all.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for taking the time to leave us feedback and glad you were happy with the care your brother received. We will share your positive feedback with our team.
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Review from L B (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At first, Mum was very scared about coming here because she had never experienced this situation before, by the time it was time for her to move on she would quite happily have kept here longer. The staff had been very kind to her and she felt at home with them. Through no fault of the staff as they
were so busy there was sometimes a bit of a delay answering the call button but on the whole, everything was good.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for the lovely review, we will pass it on to our team.
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Review from Marianne H (Wife of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care that my husband has received during the year that he has lived in Powys House. He has been treated at all times with kindness, dignity and respect. All the staff have been warm and helpful to me and have given me time to speak to them when necessary. I have valued
especially that every time there has been a problem, such as falling out of bed, even if no physical damage has resulted, I have been told about this by a phone call. This has enabled me to relax and has given me peace of mind. Very best wishes, a resident's wife.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for taking the time to leave us feedback and glad you were happy with the care your husband received. We will share your positive feedback with our team.
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Review from S D (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My overall experience has been very good dealing with Mum's complex needs. Staff are friendly and helpful. There are various activities, catering for all different needs. The food is very good and constantly checking to make sure what can be improved.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you so much for taking the time to do the review, it's lovely to read your positive comments and will pass them on to all our team.
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Review from C B (Niece of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birthday visit to my Aunt who is in respite and assessment.
I was impressed with the staff that we met who appeared to be attentive and caring.
A special mention to the man in the cafe who presented my Aunt with a birthday cake and made us feel very welcome. A lovely space to sit and chat and feel
‘normal’.
I was pleased to see her room was sunny and clean with its own en-suite.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you so much for taking the time to do the review, it's lovely to read your positive comments and look forward to seeing you in the cafe again soon.
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Review from Terry A (Son-in-law of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find members of staff very helpful, happy and welcome to do most things asked for. Mother-in-law is settling in and becoming more active with staff and other residents.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you so much for taking the time to do the review, it's lovely to read your positive comments. We will share the lovely comments with all the team.
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Review from Geoff B (Son-in-law of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care of my father-in-law is exemplary. His needs are met in full.
Reply from The Manager, General Manager at Avocet Court Care HomeWe appreciate your feedback and are glad you are happy with the care your father-in-law is receiving, he is a pleasure to care for. We will pass your positive feedback on to our team.
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Review from J C (Son of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my dad moved here from another care home I so noticed the difference - staff are attentive and really care - keep me informed with regular progress reports and updates and my dad is improving and seems a lot happier. Couldn't ask for more! Thank you.
Reply from The Manager, General Manager at Avocet Court Care HomeWe appreciate your feedback and are glad you are happy with the care your loved one is receiving, he is a pleasure to care for. We will pass your positive feedback on to our team.
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Review from P M (Son of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful staff. My mother tells me she is well looked after and such a statement from her is a very high bar indeed.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for taking the time to leave us feedback and glad your mother is happy with the care she is receiving. We will share your positive feedback with our team.
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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.743 for Avocet Court Care Home is calculated as follows: ( (472 Excellents x 5) + (116 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 608 Ratings = 4.743
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

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Meet the Team (10)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 1994

Hello, my name is Ruth, and I am the Home Manager at Avocet Court, having joined the home in 1994.


I absolutely adore my job because every day is different, and I truly enjoy spending time with our residents, as well as their families and friends when they visit our home. As an experienced Home Manager, I fully understand how challenging the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about ensuring our residents are safe and enabled to lead fully enriched lives while consistently receiving outstanding care. This is a responsibility I take very seriously, and as a team, it is imperative that this standard is delivered every single day.


Our team here at Avocet Court is dedicated to ensuring that all residents are treated with dignity, respect, and compassion, enabling them to enjoy life while we create happy and meaningful memories together.


My door is always open, I am here to support you in any way I can, and I look forward to welcoming you to Avocet Court very soon!

Nina

Nina Morris

Job Title: Clinical Deputy Manager Joined: 2009

Hello, my name is Nina, and I am the Clinical Deputy Manager here at Avocet Court.


From an early age, I spent many days in care homes with my mother, who was a Home Manager. During this time, I knew instinctively that I wanted to train as a nurse and care for people.


I obtained my BSc in General Nursing in 2009 from the University of Ulster, Northern Ireland and joined the team at Avocet Court as a Clinical Lead Nurse, progressing to Clinical Deputy Manager within five years.


I am extremely proud to help lead such a wonderful team and to ensure that our residents receive outstanding care every single day. I am deeply motivated by supporting others and am committed to providing the highest standards of residential, dementia, and nursing care to everyone who calls Avocet Court their home.

Monika

Monika Rohtla

Job Title: Administration Manager Joined: 2022

Hello, my name is Monika, and I am the Administration Manager here at Avocet Court.


I am here to assist and provide answers to any contractual questions, in addition to accounting and financial services at home.


I truly care about what our residents and colleagues think, feel and experience whilst in my company and when they stay at or visit our home. Great customer service and colleague support are something I believe in and always strive to achieve.


Everyone has a story to tell, and nothing gives me more pleasure than ensuring that our residents, their families, community friends and staff are all fully supported and welcomed at Avocet Court.


If there is anything that I can do to help, please do not hesitate to ask or call, and I look forward to meeting you soon!

Michael

Michael Hands

Job Title: Maintenance Operative Joined: 2024

Hello, my name is Michael, and I am a Maintenance Operative here at Avocet Court.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Athena and am committed to maintaining the highest standards in everything that we do for those who have chosen to make Avocet Court their home.


If there is anything that I can do to help when you visit, please do not hesitate to ask, and I will do my very best to assist you!

Gina

Gina Fox

Job Title: Head Housekeeper Joined: 2020

Hello, my name is Gina, and I am the Head Housekeeper here at Avocet Court.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.


Nothing drives me more than making a real difference every day to the lives of those we support here at Avocet Court.

Kelvin

Kelvin Freeland

Job Title: Head Chef Joined: 2020

Hello, my name is Kelvin, and I am the Head Chef here at Avocet Court.


Seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours too!


Our Hospitality Team at Avocet Court is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.


It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Avocet Court their home!

Simone/Leah

Simone/Leah Carter/Rogers

Job Title: Lifestyles Team Joined: 2020

Hello, we are Simone and Leah, and we are proud to be the Lifestyles Team here at Avocet Court.


We are passionate about creating meaningful experiences that bring joy, purpose, and connection to our residents every day.


By getting to know each person as an individual, we can plan activities and events that reflect their interests, hobbies, and life experiences.


From arts and crafts and community outings to themed events, we love finding new ways to keep residents engaged, active, and connected with others.


The best part of our job is seeing residents smile, build friendships, and continue enjoying the things they love.


At Avocet Court, we're committed to creating a vibrant and welcoming community where everyone gets to spend their days just the way they like it.

Kayleigh

Kayleigh Murray

Job Title: Community Lead - Harlech Memory Care Community Joined: 2019

Hello, my name is Kayleigh, and I am the Community Lead of our Harlech Memory Care Community here at Avocet Court.


Dementia Care has always been very close to my heart, and I am passionate that our residents are supported to live well with their memory care needs at all times.


Enabling our residents to settle comfortably into their new home is my number one priority, and making every day they spend with us is the best it possibly can be!

Francis

Francis Nyahe

Job Title: Community Lead - Cilgerran Community Joined: 2022

Hello, my name is Francis, and I am the Community Lead of our Cilgerran Community at Avocet Court.


Avocet Court is unlike any other place that I have worked, and the standards of care and training are absolutely exceptional.


I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!

Nicholas

Nicholas Mensah

Job Title: Community Lead - Powys Community Joined: 2024

Hello, my name is Nicholas, and I am the Community Lead for the Powys Community here at Avocet Court.


I am passionate about delivering high standards of care and ensuring that every resident feels safe, respected and receives outstanding care at all times.


Working closely with residents, families, and colleagues, we strive to create a warm and supportive environment where people can enjoy the best possible quality of life.


I take great pride in leading by example, supporting my team to provide compassionate, person-centred care, and maintaining the high standards that make Avocet Court such a special place to live and work every single day!

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