Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 176 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court, located in Ipswich, offers outstanding person-centred residential care, dementia care, nursing care, and short-term respite stays.

The home features four bespoke, ground-floor care communities, each with its own tranquil and private quiet lounge to share meaningful moments together with family and friends.

These smaller communities help residents feel safe and comfortable in familiar surroundings; while ensuring they have 24/7 access to the support they need.

Bedrooms are equipped with a resident interaction nurse-call system, and the home’s dining rooms provide nutritious, home-cooked meals and a choice of dishes from seasonal menus developed by the home's chef teams.

Each community also has an Activities Lounge, giving residents the freedom to take part in a rich, resident-led Lifestyles programmes, while also offering the option to enjoy home events and celebrations.

Avocet Court also benefits from a welcoming café, patio terraces, and beautifully landscaped gardens, which are frequently praised by residents and visitors alike.

The home's nursing and care teams are highly trained and professionally developed to deliver exceptional, bespoke care to everyone who calls Avocet Court their home.

Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

Weekly care fees Avocet Court are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,250 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruth Garnham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Please feel free to visit Avocet Court at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Avocet Court and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front of the home.

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 61 reviews in the last 2 years.
Over all time Avocet Court Care Home has 176 reviews.

Overall Experience
  • 131
  • 37
  • 4
  • 3
  • 1
Date Published
  • 176
  • 16
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  • 61
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Reviewer Connection to Avocet Court Care Home
  • 52
  • 34
  • 24
  • 16
  • 7
  • 7
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 176, showing 121-140
Review from Susan W (Daughter of Resident) published on 28 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother joined your home in January and in that time covid restrictions applied - from viewing her room and the home and visits covid made things difficult. In her stay, every member of staff made her welcome, comfortable, and Mother liked them (important!). They did their utmost to communicate as extremely
deaf. All staff encountered very polite, extremely kind and helpful. Questions answered quickly, responses very good. Would recommend and am entirely happy with all aspects.
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Review from P H (Brother of Resident) published on 28 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Sister was a resident for just over a year until she died on 27/11/21. During her time at Avocet Court, she was given lots of care and attention. She bonded with so many of the team/staff while she was there in her unit, Cilgerran, and the office staff. We are so grateful to all at Avocet Court.
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Review from Carole B (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When phoning in staff were helpful and pleasant. When arriving on visits the staff were also helpful and nothing was too much trouble. The staff were very caring with my Mum and treated her with dignity right to the end. They were all doing a good job under difficult times and deserve a pay increase!
Reply from The Manager, General Manager at Avocet Court Care HomeThe team would like to thank you for your very kind review.
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Review from Niccola K (Granddaughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your care staff are caring, empathetic, hard-working, and kind.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for your kind words this means a lot to the team.
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Review from Julie I (Daughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home and staff have really improved my mother's wellbeing and health. The staff are so patient and kind to residents. My mother is thriving under their care.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you Julie for such a wonderful review, I am so pleased your mother had a positive experience with us.
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Review from C H (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unable to access the facilities as too short a stay.
And except for the sleeping better in most hotels I've stayed in.
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Review from Stephen S (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my particular case, I found myself here due to lack of carers for my needs at home. During my 5/6 weeks, I can only highly praise all the staff for their kindness, understanding, and compassion for which I will always be truly thankful and I have promised to return to say hello once I am back to
full health.
Reply from Kim Eagleton, General Manager at Avocet Court Care HomeThank you for such a lovely review, it will be wonderful for you to come and say hello when you are back to full health.
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Review from Frazer L (Son of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has not been a resident for very long. But he has settled in well from what I can tell. The contact I have had with staff has been polite and very efficient, with questions answered and clear competence displayed. I look forward to Covid restrictions easing to allow me to see more of what
appears to be an excellent care home.
Reply from The Manager, General Manager at Avocet Court Care HomeI would like to say thank you for your kind words and for such a positive review of the home.
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Review from T W (Son-in-law of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home meets my father in law's needs, in every way. Due to Covid, I have not been able to enter the home.
Reply from The Manager, General Manager at Avocet Court Care HomeI would like to thank you so very much for your kind words.
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Review from Susan M (Daughter of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a very difficult and emotional time for my mum and myself, all the staff from office staff to care staff did everything possible to make the time my mum spent in Avocet a positive step. Every time I phoned nothing was ever too much trouble. She was cared for and treated with respect and dignity.
The only reason I needed to move mum was to be closer to me. Praise to all the staff at Avocet Court. Thank you.
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Review from Carol W (Daughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy here. The staff are all lovely and very caring. The food is great and the home is clean and bright. The staff really care about the residents' safety and wellbeing. I would thoroughly recommend this care home.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for your very kind review, and for your recommendation.
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Review from L W (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum and Dad are living in Avocet. They went in December 2020 after being very ill in hospital, unable to ever return home. It is difficult for me to comment much as I haven't seen the home, the rooms etc because of covid. They choose to stay and speak very highly of the carers and the way they are
being looked after.
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Review from Rosemary G (Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first experience of a care home, very satisfactory. It would be nice if a member of staff could buy things for residents eg batteries, soap, shampoo, stamps etc.
Reply from Sinead Leonard, Business Development Manager at Avocet Court Care HomeHi Rosemary, thank you for taking the time to complete a review. We really appreciate your feedback. Kind regards.
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Review from J F (Husband of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review is based on my experience since my wife became a resident from hospital at Avocet Court on 23.12.20. My dealings with the staff (I phone on a regular basis), secretarial, nursing and carers are of the highest standard - helpful, considerate and patient. Their time and concern for me is most
reassuring and the care for my wife is exceptional. I was fortunate to have a pod visit with my wife on 01.02.21. The safety procedures and the process were explained to me in a friendly and authoritative manner which reassured me. The visit was very successful and I came away knowing my wife is in a safe and caring environment.
Reply from Kim Eagleton, General Manager at Avocet Court Care HomeThank you for your kind feedback. I am pleased to hear you find our teams helpful and you feel reassured the care we give your wife is exceptional. I am pleased your visit to see your wife was a success. Warm regards Kim.
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Review from Linda K (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend it. Care is excellent.
Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care HomeThank you so much for taking the time to submit your kind 5-star review for Avocet Court. We are so pleased to hear that you found our standard of care excellent. We hope you had a lovely stay.
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Review from Elsie W (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. I love staying here.
Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care HomeThank you for leaving such a lovely review for us at Avocet Court. It’s so good to hear that you enjoyed your stay with us and we really appreciate your feedback.
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Review from Muriel W (Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy under the circumstances due to the virus.
Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care HomeHi Muriel, we would like to thank you for leaving such a wonderful review of Avocet Court. The pandemic has been a trying time for the care sector and we are so grateful that you have taken the time to give us such lovely feedback. Kind Regards, Katie.
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Review from P S (Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after well.
Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care HomeHi Pearl, thank you ever so much for leaving Avocet Court such a lovely 5-star review. We are so pleased to hear that you were well cared for. Thank you for taking the time to give us your feedback. Kind Regards, Katie.
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Review from Margaret S (Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and patient staff.
Reply from Katie Hamilton, Marketing Assistant at Avocet Court Care HomeHi Margaret, thank you so much for your lovely 5-star review for our home. I will forward your lovely comment to our staff. Kind regards, Katie.
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Review from R F (Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exemplary care.
Staff are excellent.
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Avocet Court Care Home is calculated as follows: ( (547 Excellents x 5) + (141 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 712 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 60 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

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Meet the Team (8)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 1994

Hello, my name is Ruth, and I am the Home Manager at Avocet Court, having joined the home in 1994.


I absolutely adore my job because every day is different, and I truly enjoy spending time with our residents, as well as their families and friends when they visit our home. As an experienced Home Manager, I fully understand how challenging the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about ensuring our residents are safe and enabled to lead fully enriched lives while consistently receiving outstanding care. This is a responsibility I take very seriously, and as a team, it is imperative that this standard is delivered every single day.


Our team here at Avocet Court is dedicated to ensuring that all residents are treated with dignity, respect, and compassion, enabling them to enjoy life while we create happy and meaningful memories together.


My door is always open, I am here to support you in any way I can, and I look forward to welcoming you to Avocet Court very soon!

Nina

Nina Morris

Job Title: Clinical Deputy Manager Joined: 2009

Hello, my name is Nina, and I am the Clinical Deputy Manager here at Avocet Court.


From an early age, I spent many days in care homes with my mother, who was a Home Manager. During this time, I knew instinctively that I wanted to train as a nurse and care for people.


I obtained my BSc in General Nursing in 2009 from the University of Ulster, Northern Ireland and joined the team at Avocet Court as a Clinical Lead Nurse, progressing to Clinical Deputy Manager within five years.


I am extremely proud to help lead such a wonderful team and to ensure that our residents receive outstanding care every single day. I am deeply motivated by supporting others and am committed to providing the highest standards of residential, dementia, and nursing care to everyone who calls Avocet Court their home.

Monika

Monika Rohtla

Job Title: Administration Manager

Hello, my name is Monika and I am the Administration Manager here at Avocet Court.


I am here to assist and provide answers to any contractual questions in addition to accounting and financial services at the home.


I truly care about what our residents and colleagues think, feel and experience whilst in my company and when they stay at or visit our home. Great customer service and colleague support is something I believe in and always strive to achieve.


Everyone has a story to tell and nothing gives me more pleasure than ensuring that our residents, their families, community friends and staff are all fully supported and welcomed at Avocet Court.


If there is anything that I can do to help, please do not hesitate to ask or call and I look forward to meeting you soon!

Michael

Michael Hands

Job Title: Maintenance Operative

Hello, my name is Michael and I am Maintenance Operative here at Avocet Court.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Athena and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Avocet Court their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I will do my very best to assist you!

Gina

Gina Fox

Job Title: Head Housekeeper

Hello, my name is Gina, and I am the Head Housekeeper here at Avocet Court.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.


Nothing drives me more than making a real difference every day to the lives of those we support here at Avocet Court.

Kelvin

Kelvin Freeland

Job Title: Head Chef

Hello, my name is Kelvin, and I am the Head Chef here at Avocet Court.


Seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours too!


Our Hospitality Team at Avocet Court is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.


It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Avocet Court their home!

Kayleigh

Kayleigh Murray

Job Title: Community Lead - Harlech Memory Care Community

Hello, my name is Kayleigh, and I am the Community Lead of our Harlech Memory Care Community here at Avocet Court.


Dementia Care has always been very close to my heart, and I am passionate that our residents are supported to live well with their memory care needs at all times.


Enabling our residents to settle comfortably into their new home is my number one priority, and making every day they spend with us is the best it possibly can be!

Francis

Francis Nyahe

Job Title: Community Lead - Cilgerran Community

Hello, my name is Francis, and I am the Community Lead of our Cilgerran Community at Avocet Court.


Avocet Court is unlike any other place that I have worked, and the standards of care and training are absolutely exceptional.


I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!

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