Review from D S (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother aged 101 years was fiercely independent, lived alone without help until a stroke in Jan 2020. Following a period in hospital, she became a resident in Avocet Care Home, Ipswich. Albeit her body was failing, her brain remained as sharp as ever, an avid reader who would always challenge and

question, always providing a considered opinion on matters. From day one she accepted Avocet as her home. She was so praiseworthy of all aspects of her care, it is also fair to say she gained a second wind, enjoying the many activities arranged, high teas, birthday parties, Valentine functions, outside entertainers and games, all to create interaction for the residents. During my many visits over 3/4 weeks, I witnessed not just good care for my mother but also to other residents. I had been employed in quality control and praise the home and staff for their professionalism, a great team. As family members visiting we were always made to feel welcome, families would also have the opportunity to dine in. The reassurance of such a good home provides such a peace of mind. Thank you all at Avocet.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

From November, my mum has been a resident at Avocet Court. Although my mum and us a family were nervous due to the unknown and new experience. However, we have found that there was no reason for any concerns. I feel as though the staffing levels should be more at certain periods.

Reply from Rebecca Watkins, General Manager at Avocet Court Care Home

Thank you for your review and we are delighted to hear that Mum has settled. Our staffing levels are very generous though this may not appear to be the case at times when staff are delivering care behind closed doors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Nephew of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience

The treatment and care that my auntie is receiving is first class. The cafe is a wonderful addition to the home and is very welcoming to the family of the residents, the staff are so helpful and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patrick S (Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience

Having experienced many managers, I find this one seems to care more for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience

We have found the care very good. The regular staff are always kind, cheerful and loving towards my father. This means a lot to us. We would like to see more regular staff - it is apparent that agency staff have to be used. It is very disappointing when long term staff leave after being told they have

to move from Harleck House.
It's noted that there are more activities which my father really enjoys.
All this helps to make this difficult journey so much easier.
A big heartfelt thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel W (Relative of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience

Avocet Care Home is one of the best care homes in Ipswich. The care my relative received was second to none. Not only that the staff care was exceptional. I found the management extremely approachable and had an open door policy. No matter how busy the staff and management are they always make time

for us.
We were very anxious about our relative having to go into a home not to mention the guilt we felt about having to take such a decision. However the management and staff alleviated all our concerns and Avocet is a home from home.
My relative loves residing there and we have peace of mind knowing that not only are their nursing needs being met but also their emotional and environmental needs.
I can honestly say I would have no hesitation in recommending this home to anyone. It is the best care home for miles.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Wife of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience

The care and compassion that the staff showed was beyond anything I could have imagined. I am very grateful to all the staff at Avocet Court for all they have done and are continuing to do. I wouldn’t hesitate to recommend this place to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daniel H (Grandson of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience

Very happy with the standard of care, lovely staff, really have the interests of the residents at heart. My Grandad is very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience

I love it here. Everyone has made me feel safe. The food is great. The staff are brilliant. I am happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

I love it, I feel safe and well loved absolutely fabulous.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Wife of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience

I just want to thank the staff on Cilgerran for everything they've done for my late husband. My husband was a resident at Avocet Court for a number of years before we had to make the very hard decision to relocate to be nearer our family. I relocated first and my husband stayed at Avocet until I found

a suitable place for him to move to. During this hard time, the staff ensured my husband was taken care of and they kept me informed of everything as they knew how hard it was for us both being apart and this made it a little more easy to be apart from each other. I wish all the girls (as my husband would call them) all the best for the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mrs C (Wife of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience

My husband was admitted to Powys for palliative care. Unfortunately, he deteriorated very quickly. The staff ensured he was comfortable and pain-free at all times. They provided exceptional care for him in his last few days which brings great comfort to me. I also want to thank the staff as they not

only cared for my husband but they supported me every step of the way. I can’t thank Avocet enough for giving my husband a good death.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

Worried at first about leaving him but after just a few days it's perfect, 100%.
Staff are so kind and someone there all the time, they just have to ask for anything and somebody gets it for him. I cannot fault anything or anybody.
I cannot praise this care home enough.
It's the tops!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter-in-law of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

Overall home OK but when ask staff questions on care, senior staff seem defensive, end of the day want the best for our loved ones and it is nothing against them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel S (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

My dad was admitted to Harlech in April 2019 after a difficult decision. Since then the care and kindness that all of the staff have shown to my dad and all of our family has been overwhelming. The standard of the food is excellent. Whenever Dad is hungry snacks always provided. Cannot recommend highly

enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Husband of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care given to my wife and communication is first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mollie T (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother spent the last three months of her life at this Athena care home and she was treated with dignity and respect by the staff, the palliative care she received was exceptional. The staff are very caring and professional. She was always comfortable and pain-free, especially during her final days.

The staff were always very kind towards me and my family and ready to explain any procedures that they would be doing for her. Her room was always fresh and clean. She didn't have a big appetite and her food was nourishing to make her eat as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley F (Niece of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience

My Auntie and best friend was 94 years old this month in the care home.
The staff are constantly a pleasure and a delight to know. The appreciation particularly on my part, as well as my aunts, is threefold. They’d supplied her with a most beautiful tea party for her birthday in a wonderfully ‘old

fashioned' way which was simply heartwarming.
Whenever my aunt is asked either by myself (whose 300 miles away and in weekly face time contact with her) and her nearest long term friend who visits a few times a week, is she happy, she always answers “yes I am, I’m very well cared for here and very lucky, the staff are wonderful". What better to hear than that can I ask .
A certain member of staff (not allowed to say names, she knows who she is though) has been my right arm! She makes sure my aunt has regular fresh flowers at my request. As all I can say is, it’s a worry when your nearest and dearest have to be homed but I fear nothing at this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pete (Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience

I have been at Avocet Care Home since September 2018. Their staff are friendly, funny and kind, they have a job to do but still have time to chat.
The management team are always around and would listen to any queries I had.
I am fairly independent but if I need help the staff are quick to respond.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter (Son of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience

It's always daunting having to place a loved one in a care home. But from the moment I turned up for my unexpected show round/ visit, I was instantly put at ease and all my fears disappeared. The team are so very welcoming, friendly, kind and caring. Nothing was too much trouble for any of them. They

went out of their way to find out everything about dad and his personality to ensure I was shown the right house and the right environment. They were very open and honest and there was certainly no hard sell. They made everything easy for me and the rest of the family. Dad is so very happy, which in turn helps us relax knowing that he is in very safe hands.

Reply from Toby Swallow, Sales & Marketing Manager at Avocet Court Care Home

Thank you for your lovely review and it's great to hear that Dad is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Avocet Court Care Home

Care Provided by Avocet Court Care Home

Good to Know

Funding & Fees Guide for Avocet Court Care Home

Facilities