Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 160 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ruth Garnham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (113)
  • Single Rooms with ensuite Wet Room (24)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Parking

  • Extensive car park on site for all visitors.

Avocet Court Care Home Reviews (160)

Total of 160, showing 121-140
9.7

Avocet Court Care Home has a Review Score of 9.7 (9.657) out of 10, based on 60 reviews in the last 2 years. Over all time Avocet Court Care Home has 160 reviews.

Overall Experience

  • 116
  • 36
  • 4
  • 3
  • 1

Date Published

160
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28
60
100

Review from Muriel W (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy under the circumstances due to the virus.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Hi Muriel, we would like to thank you for leaving such a wonderful review of Avocet Court. The pandemic has been a trying time for the care sector and we are so grateful that you have taken the time to give us such lovely feedback. Kind Regards, Katie.

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Review from P S (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after well.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Hi Pearl, thank you ever so much for leaving Avocet Court such a lovely 5-star review. We are so pleased to hear that you were well cared for. Thank you for taking the time to give us your feedback. Kind Regards, Katie.

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Review from Margaret S (Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and patient staff.

Reply from Katie Hamilton, Marketing Assistant at Avocet Court Care Home

Hi Margaret, thank you so much for your lovely 5-star review for our home. I will forward your lovely comment to our staff. Kind regards, Katie.

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Review from R F (Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care.
Staff are excellent.

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Review from Ian P (Brother of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I am POA to my sister. She is 83 years old and diagnosed to have dementia. She was a self-funding resident until 12 march 2020. I and other family members could not praise them in any way. Her personal care was non-evident, the room was filthy and smelled. The care staff were badly supervised and the
management refused to admit to any negligence.
Her toenails were extremely long and because of this particular lack of care and she found it difficult to walk. She had a bloodied wound on her shin bone that had not been attended to or covered. She claimed that she hated the staff and the home and wanted to be moved.
I moved her from the home in order to safeguard her. She now resides at elsewhere in Sutton on Sea, Lincolnshire. And she is now a changed better person and smells lovely again.

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Review from Corinne G (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole I am satisfied with the care and attention that is given to my mum. Obviously it was a very difficult decision to move Mum from home to Avocet Court but the staff at Harleigh House have been brilliant in helping both Mum and the rest of the family to adjust and have always gone out of their
way to make things easier.

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Review from Steve F (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was placed in Avocet Care Home after an accident resulting in a broken wrist, she had recently been diagnosed with Alzheimer's making it a particularly difficult time for the whole family. From the moment we walked in trough Powys door, they have been absolutely fantastic, nothing is too much
trouble and the care and attention the 'Duchess' has received has been second to none. She loves being there and has been entertained and well-fed every day. Great place, great staff and great atmosphere, thoroughly recommended.

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Review from D S (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother aged 101 years was fiercely independent, lived alone without help until a stroke in Jan 2020. Following a period in hospital, she became a resident in Avocet Care Home, Ipswich. Albeit her body was failing, her brain remained as sharp as ever, an avid reader who would always challenge and
question, always providing a considered opinion on matters. From day one she accepted Avocet as her home. She was so praiseworthy of all aspects of her care, it is also fair to say she gained a second wind, enjoying the many activities arranged, high teas, birthday parties, Valentine functions, outside entertainers and games, all to create interaction for the residents. During my many visits over 3/4 weeks, I witnessed not just good care for my mother but also to other residents. I had been employed in quality control and praise the home and staff for their professionalism, a great team. As family members visiting we were always made to feel welcome, families would also have the opportunity to dine in. The reassurance of such a good home provides such a peace of mind. Thank you all at Avocet.

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Review from Richard B (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From November, my mum has been a resident at Avocet Court. Although my mum and us a family were nervous due to the unknown and new experience. However, we have found that there was no reason for any concerns. I feel as though the staffing levels should be more at certain periods.

Reply from Rebecca Watkins, General Manager at Avocet Court Care Home

Thank you for your review and we are delighted to hear that Mum has settled. Our staffing levels are very generous though this may not appear to be the case at times when staff are delivering care behind closed doors.

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Review from M B (Nephew of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment and care that my auntie is receiving is first class. The cafe is a wonderful addition to the home and is very welcoming to the family of the residents, the staff are so helpful and caring.

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Review from Patrick S (Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced many managers, I find this one seems to care more for the residents.

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Review from D S (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care very good. The regular staff are always kind, cheerful and loving towards my father. This means a lot to us. We would like to see more regular staff - it is apparent that agency staff have to be used. It is very disappointing when long term staff leave after being told they have
to move from Harleck House.
It's noted that there are more activities which my father really enjoys.
All this helps to make this difficult journey so much easier.
A big heartfelt thank you.

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Review from Hazel W (Relative of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avocet Care Home is one of the best care homes in Ipswich. The care my relative received was second to none. Not only that the staff care was exceptional. I found the management extremely approachable and had an open door policy. No matter how busy the staff and management are they always make time
for us.
We were very anxious about our relative having to go into a home not to mention the guilt we felt about having to take such a decision. However the management and staff alleviated all our concerns and Avocet is a home from home.
My relative loves residing there and we have peace of mind knowing that not only are their nursing needs being met but also their emotional and environmental needs.
I can honestly say I would have no hesitation in recommending this home to anyone. It is the best care home for miles.

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Review from L C (Wife of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion that the staff showed was beyond anything I could have imagined. I am very grateful to all the staff at Avocet Court for all they have done and are continuing to do. I wouldn’t hesitate to recommend this place to anyone.

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Review from Daniel H (Grandson of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standard of care, lovely staff, really have the interests of the residents at heart. My Grandad is very happy here.

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Review from David S (Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. Everyone has made me feel safe. The food is great. The staff are brilliant. I am happy here.

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Review from C B (Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it, I feel safe and well loved absolutely fabulous.

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Review from P R (Wife of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank the staff on Cilgerran for everything they've done for my late husband. My husband was a resident at Avocet Court for a number of years before we had to make the very hard decision to relocate to be nearer our family. I relocated first and my husband stayed at Avocet until I found
a suitable place for him to move to. During this hard time, the staff ensured my husband was taken care of and they kept me informed of everything as they knew how hard it was for us both being apart and this made it a little more easy to be apart from each other. I wish all the girls (as my husband would call them) all the best for the future.

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Review from Mrs C (Wife of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Powys for palliative care. Unfortunately, he deteriorated very quickly. The staff ensured he was comfortable and pain-free at all times. They provided exceptional care for him in his last few days which brings great comfort to me. I also want to thank the staff as they not
only cared for my husband but they supported me every step of the way. I can’t thank Avocet enough for giving my husband a good death.

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Review from B B (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Worried at first about leaving him but after just a few days it's perfect, 100%.
Staff are so kind and someone there all the time, they just have to ask for anything and somebody gets it for him. I cannot fault anything or anybody.
I cannot praise this care home enough.
It's the tops!

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Avocet Court Care Home is calculated as follows: ( (500 Excellents x 5) + (163 Goods x 4) + (32 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 699 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 57 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 57 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager

Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.


Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.

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