Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
Review Us
9.7 171 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court, located in Ipswich, offers outstanding person-centred residential care, dementia care, nursing care, and short-term respite stays.

The home features four bespoke, ground-floor care communities, each with its own tranquil and private quiet lounge to share meaningful moments together with family and friends.

These smaller communities help residents feel safe and comfortable in familiar surroundings; while ensuring they have 24/7 access to the support they need.

Bedrooms are equipped with a resident interaction nurse-call system, and the home’s dining rooms provide nutritious, home-cooked meals and a choice of dishes from seasonal menus developed by the home's chef teams.

Each community also has an Activities Lounge, giving residents the freedom to take part in a rich, resident-led Lifestyles programmes, while also offering the option to enjoy home events and celebrations.

Avocet Court also benefits from a welcoming café, patio terraces, and beautifully landscaped gardens, which are frequently praised by residents and visitors alike.

The home's nursing and care teams are highly trained and professionally developed to deliver exceptional, bespoke care to everyone who calls Avocet Court their home.
Show Avocet Court Care Home on the Map

Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

Weekly care fees Avocet Court are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,250 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruth Garnham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Please feel free to visit Avocet Court at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Avocet Court and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front of the home.

Avocet Court Care Home Reviews (171)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.729) out of 10, based on 57 reviews in the last 2 years.
Over all time Avocet Court Care Home has 171 reviews.

Overall Experience
  • 125
  • 38
  • 4
  • 3
  • 1
Date Published
  • 171
  • 15
  • 34
  • 57
  • 114
Reviewer Connection to Avocet Court Care Home
  • 49
  • 33
  • 24
  • 16
  • 7
  • 6
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 171, showing 121-140
Review from C H (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unable to access the facilities as too short a stay.
And except for the sleeping better in most hotels I've stayed in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen S (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my particular case, I found myself here due to lack of carers for my needs at home. During my 5/6 weeks, I can only highly praise all the staff for their kindness, understanding, and compassion for which I will always be truly thankful and I have promised to return to say hello once I am back to
full health.
Reply from Kim Eagleton, General Manager at Avocet Court Care HomeThank you for such a lovely review, it will be wonderful for you to come and say hello when you are back to full health.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frazer L (Son of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has not been a resident for very long. But he has settled in well from what I can tell. The contact I have had with staff has been polite and very efficient, with questions answered and clear competence displayed. I look forward to Covid restrictions easing to allow me to see more of what
appears to be an excellent care home.
Reply from The Manager, General Manager at Avocet Court Care HomeI would like to say thank you for your kind words and for such a positive review of the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T W (Son-in-law of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home meets my father in law's needs, in every way. Due to Covid, I have not been able to enter the home.
Reply from The Manager, General Manager at Avocet Court Care HomeI would like to thank you so very much for your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan M (Daughter of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a very difficult and emotional time for my mum and myself, all the staff from office staff to care staff did everything possible to make the time my mum spent in Avocet a positive step. Every time I phoned nothing was ever too much trouble. She was cared for and treated with respect and dignity.
The only reason I needed to move mum was to be closer to me. Praise to all the staff at Avocet Court. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol W (Daughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy here. The staff are all lovely and very caring. The food is great and the home is clean and bright. The staff really care about the residents' safety and wellbeing. I would thoroughly recommend this care home.
Reply from The Manager, General Manager at Avocet Court Care HomeThank you for your very kind review, and for your recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum and Dad are living in Avocet. They went in December 2020 after being very ill in hospital, unable to ever return home. It is difficult for me to comment much as I haven't seen the home, the rooms etc because of covid. They choose to stay and speak very highly of the carers and the way they are
being looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosemary G (Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first experience of a care home, very satisfactory. It would be nice if a member of staff could buy things for residents eg batteries, soap, shampoo, stamps etc.
Reply from Sinead Leonard, Business Development Manager at Avocet Court Care HomeHi Rosemary, thank you for taking the time to complete a review. We really appreciate your feedback. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J F (Husband of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review is based on my experience since my wife became a resident from hospital at Avocet Court on 23.12.20. My dealings with the staff (I phone on a regular basis), secretarial, nursing and carers are of the highest standard - helpful, considerate and patient. Their time and concern for me is most
reassuring and the care for my wife is exceptional. I was fortunate to have a pod visit with my wife on 01.02.21. The safety procedures and the process were explained to me in a friendly and authoritative manner which reassured me. The visit was very successful and I came away knowing my wife is in a safe and caring environment.
Reply from Kim Eagleton, General Manager at Avocet Court Care HomeThank you for your kind feedback. I am pleased to hear you find our teams helpful and you feel reassured the care we give your wife is exceptional. I am pleased your visit to see your wife was a success. Warm regards Kim.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda K (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend it. Care is excellent.
Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care HomeThank you so much for taking the time to submit your kind 5-star review for Avocet Court. We are so pleased to hear that you found our standard of care excellent. We hope you had a lovely stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elsie W (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. I love staying here.
Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care HomeThank you for leaving such a lovely review for us at Avocet Court. It’s so good to hear that you enjoyed your stay with us and we really appreciate your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Muriel W (Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy under the circumstances due to the virus.
Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care HomeHi Muriel, we would like to thank you for leaving such a wonderful review of Avocet Court. The pandemic has been a trying time for the care sector and we are so grateful that you have taken the time to give us such lovely feedback. Kind Regards, Katie.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after well.
Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care HomeHi Pearl, thank you ever so much for leaving Avocet Court such a lovely 5-star review. We are so pleased to hear that you were well cared for. Thank you for taking the time to give us your feedback. Kind Regards, Katie.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and patient staff.
Reply from Katie Hamilton, Marketing Assistant at Avocet Court Care HomeHi Margaret, thank you so much for your lovely 5-star review for our home. I will forward your lovely comment to our staff. Kind regards, Katie.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R F (Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exemplary care.
Staff are excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian P (Brother of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am POA to my sister. She is 83 years old and diagnosed to have dementia. She was a self-funding resident until 12 march 2020. I and other family members could not praise them in any way. Her personal care was non-evident, the room was filthy and smelled. The care staff were badly supervised and the
management refused to admit to any negligence.
Her toenails were extremely long and because of this particular lack of care and she found it difficult to walk. She had a bloodied wound on her shin bone that had not been attended to or covered. She claimed that she hated the staff and the home and wanted to be moved.
I moved her from the home in order to safeguard her. She now resides at elsewhere in Sutton on Sea, Lincolnshire. And she is now a changed better person and smells lovely again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Corinne G (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole I am satisfied with the care and attention that is given to my mum. Obviously it was a very difficult decision to move Mum from home to Avocet Court but the staff at Harleigh House have been brilliant in helping both Mum and the rest of the family to adjust and have always gone out of their
way to make things easier.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve F (Son of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was placed in Avocet Care Home after an accident resulting in a broken wrist, she had recently been diagnosed with Alzheimer's making it a particularly difficult time for the whole family. From the moment we walked in trough Powys door, they have been absolutely fantastic, nothing is too much
trouble and the care and attention the 'Duchess' has received has been second to none. She loves being there and has been entertained and well-fed every day. Great place, great staff and great atmosphere, thoroughly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother aged 101 years was fiercely independent, lived alone without help until a stroke in Jan 2020. Following a period in hospital, she became a resident in Avocet Care Home, Ipswich. Albeit her body was failing, her brain remained as sharp as ever, an avid reader who would always challenge and
question, always providing a considered opinion on matters. From day one she accepted Avocet as her home. She was so praiseworthy of all aspects of her care, it is also fair to say she gained a second wind, enjoying the many activities arranged, high teas, birthday parties, Valentine functions, outside entertainers and games, all to create interaction for the residents. During my many visits over 3/4 weeks, I witnessed not just good care for my mother but also to other residents. I had been employed in quality control and praise the home and staff for their professionalism, a great team. As family members visiting we were always made to feel welcome, families would also have the opportunity to dine in. The reassurance of such a good home provides such a peace of mind. Thank you all at Avocet.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard B (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From November, my mum has been a resident at Avocet Court. Although my mum and us a family were nervous due to the unknown and new experience. However, we have found that there was no reason for any concerns. I feel as though the staffing levels should be more at certain periods.
Reply from Rebecca Watkins, General Manager at Avocet Court Care HomeThank you for your review and we are delighted to hear that Mum has settled. Our staffing levels are very generous though this may not appear to be the case at times when staff are delivering care behind closed doors.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 57 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Avocet Court Care Home is calculated as follows: ( (508 Excellents x 5) + (134 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 665 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (14)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 1994

Hello, my name is Ruth, and I am the Home Manager at Avocet Court, having joined the home in 1994.


I absolutely adore my job because every day is different, and I truly enjoy spending time with our residents, as well as their families and friends when they visit our home. As an experienced Home Manager, I fully understand how challenging the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about ensuring our residents are safe and enabled to lead fully enriched lives while consistently receiving outstanding care. This is a responsibility I take very seriously, and as a team, it is imperative that this standard is delivered every single day.


Our team here at Avocet Court is dedicated to ensuring that all residents are treated with dignity, respect, and compassion, enabling them to enjoy life while we create happy and meaningful memories together.


My door is always open, I am here to support you in any way I can, and I look forward to welcoming you to Avocet Court very soon!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.