Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 162 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ruth Garnham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (113)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Extensive car park on site for all visitors.

Avocet Court Care Home Reviews (162)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.696) out of 10, based on 58 reviews in the last 2 years.
Over all time Avocet Court Care Home has 162 reviews.

Overall Experience
  • 118
  • 36
  • 4
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Date Published
  • 162
  • 16
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  • 58
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Reviewer Connection to Avocet Court Care Home
  • 45
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  • 15
  • 6
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
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Total of 162, showing 141-160
Review from Mrs C (Wife of Resident) published on 27 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Powys for palliative care. Unfortunately, he deteriorated very quickly. The staff ensured he was comfortable and pain-free at all times. They provided exceptional care for him in his last few days which brings great comfort to me. I also want to thank the staff as they not
only cared for my husband but they supported me every step of the way. I can’t thank Avocet enough for giving my husband a good death.
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Review from B B (Wife of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Worried at first about leaving him but after just a few days it's perfect, 100%.
Staff are so kind and someone there all the time, they just have to ask for anything and somebody gets it for him. I cannot fault anything or anybody.
I cannot praise this care home enough.
It's the tops!
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Review from S P (Daughter-in-law of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall home OK but when ask staff questions on care, senior staff seem defensive, end of the day want the best for our loved ones and it is nothing against them.
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Review from Rachel S (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted to Harlech in April 2019 after a difficult decision. Since then the care and kindness that all of the staff have shown to my dad and all of our family has been overwhelming. The standard of the food is excellent. Whenever Dad is hungry snacks always provided. Cannot recommend highly
enough.
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Review from R B (Husband of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given to my wife and communication is first class.
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Review from Mollie T (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last three months of her life at this Athena care home and she was treated with dignity and respect by the staff, the palliative care she received was exceptional. The staff are very caring and professional. She was always comfortable and pain-free, especially during her final days.
The staff were always very kind towards me and my family and ready to explain any procedures that they would be doing for her. Her room was always fresh and clean. She didn't have a big appetite and her food was nourishing to make her eat as well.
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Review from Lesley F (Niece of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie and best friend was 94 years old this month in the care home.
The staff are constantly a pleasure and a delight to know. The appreciation particularly on my part, as well as my aunts, is threefold. They’d supplied her with a most beautiful tea party for her birthday in a wonderfully ‘old
fashioned' way which was simply heartwarming.
Whenever my aunt is asked either by myself (whose 300 miles away and in weekly face time contact with her) and her nearest long term friend who visits a few times a week, is she happy, she always answers “yes I am, I’m very well cared for here and very lucky, the staff are wonderful". What better to hear than that can I ask .
A certain member of staff (not allowed to say names, she knows who she is though) has been my right arm! She makes sure my aunt has regular fresh flowers at my request. As all I can say is, it’s a worry when your nearest and dearest have to be homed but I fear nothing at this home.
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Review from Pete (Resident) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been at Avocet Care Home since September 2018. Their staff are friendly, funny and kind, they have a job to do but still have time to chat.
The management team are always around and would listen to any queries I had.
I am fairly independent but if I need help the staff are quick to respond.
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Review from Peter (Son of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's always daunting having to place a loved one in a care home. But from the moment I turned up for my unexpected show round/ visit, I was instantly put at ease and all my fears disappeared. The team are so very welcoming, friendly, kind and caring. Nothing was too much trouble for any of them. They
went out of their way to find out everything about dad and his personality to ensure I was shown the right house and the right environment. They were very open and honest and there was certainly no hard sell. They made everything easy for me and the rest of the family. Dad is so very happy, which in turn helps us relax knowing that he is in very safe hands.
Reply from Toby Swallow, Sales & Marketing Manager at Avocet Court Care Home

Thank you for your lovely review and it's great to hear that Dad is happy.

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Review from Niamh D (Relative of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's auntie was cared for by the staff at Avocet Court in her final days. As a family, we couldn’t have asked for better care. We were very anxious as we had a bad experience before with care homes, from the day my relative was admitted to the home we were put at ease. Not only did the staff
on the unit provide excellent care, the management team were fantastic, they communicated with us on a daily basis and always had time to listen to us. Once again we as a family can’t thank the staff enough they have totally restored our trust with the care industry.
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Review from Michaela H (Daughter of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and management team enough for the wonderful care they provided my mother during her stay at Monmouth court. The staff were beyond amazing and the management team so approachable and supportive, this could be sensed a mile off. The facilities were fantastic and food wonderful,
especially the afternoon tea held on Wednesdays but he home manager and deputy. The team listened to the needs of my mother and went out of their way to accommodate. We were always greeted at the main reception with a warm welcome and felt that we could discuss anything we needed with the team. The unit staff were so welcoming to us at all times and it really had a homely feel which was important to us.
Thank you so much for all you did for her during her stay.
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Review from Pauline P (Daughter of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my father is outstanding, the staff is so wonderful and understanding.
I live in America and can only get here for a couple weeks per year but I call weekly and they never hesitate to put Dad on the phone. Their interactions with him are always respectful even now as his health deteriorates.
I can’t say enough good things about Monmouth Court Care Home.
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Review from F P (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly and caring towards my mother and other residents. Mother is always treated with respect and dignity.
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Review from M T (Son of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the residents are settled and happy with carers and the atmosphere seems a lot better. The staff are always willing to listen if asked questions. The activities are a lot better since the home has changed hands and I have no worries with my mother in here.
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Review from M P (Wife of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
M wife has been here for the five weeks. In that time, all the service/care has been excellent.
Monmouth Court is a credit to all the staff and management.
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Review from Susan C (Daughter of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nursing staff, carers and management staff looked after my father in the final four months of his life showing amazing compassion, kindness and a great deal of loving care which was a great comfort to my mother, my sister and me. They kept us well informed and always seemed to have time to go the extra
mile.
Whilst he was bedridden and unable to participate in the wider life of the home our frequent visits meant that we were able to observe much of the everyday life of the home and were impressed with the efforts the staff went to, to give residents thoughtful entertainment - even bringing in a lamb for them to bottle feed!
Unlike many institutions, the home always seemed clean and odour free and although the rooms are older they have garden views and a pleasing house system.
Many thanks to everyone.
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Review from Colin F (Nephew of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and look after people well, food good and good choice. Room could do with some paint. Plenty of things for residents to do during the day and staff good at getting people included.
Reply from Clare Sheehan, Care Advisor at Avocet Court Care Home

Thank you for your kind comments. We are so pleased you are happy with your loved one’s care and the home in general. We have an ongoing redecorating programme here at Monmouth Court and your loved one’s room was fully redecorated approximately three weeks ago. We hope that when you see the room, you will be pleased with the way it looks. Thanks again for the positive review.

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Review from Louise M (Stepdaughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Stepfather seems really settled in the home and the most settled he has been since his diagnosis. The staff are friendly and make us feel welcome providing us with coffee/tea, cakes.
The level of care is very good and I feel safe in the knowledge that my step father is kept safe which saves us
from unnecessary worry.
The food that is provided is very good with several choices.
The home is clean and fresh and has a decorative theme in the lounge/dinning room which is changed regularly, this makes the home very cheerful for residents and family members when visiting.
The management staff are approachable and will phone my if any problems arise.
Residents are involved in several activities including bingo, quizzes, games, afternoon tea and days out.
Security is excellent with key coded doors ensuring residents are safe.
Meetings are held on a monthly basis and more changes are to be made which is positive.
I would thoroughly recommend this care home to others.
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Review from Kevin (Nephew of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased with all of my Aunt's care that Monmouth Court provided.
Reply from Jayne Duck, Customer Services Administrator at Avocet Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Angela S (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just enjoyed a lovely lunch with my mother who has recently taken up residence at Monmouth Court. The atmosphere and food were lovely, the staff are always friendly and make us feel very welcome. Keep up the good work!
Reply from Jayne Duck, Customer Services Administrator at Avocet Court Care Home

Thank you for your review. Good to know that you enjoyed your lunch with your Mother and that you feel welcome at the home.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 58 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Avocet Court Care Home is calculated as follows: ( (498 Excellents x 5) + (149 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 674 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.


Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.