Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 171 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court, located in Ipswich, offers outstanding person-centred residential care, dementia care, nursing care, and short-term respite stays.

The home features four bespoke, ground-floor care communities, each with its own tranquil and private quiet lounge to share meaningful moments together with family and friends.

These smaller communities help residents feel safe and comfortable in familiar surroundings; while ensuring they have 24/7 access to the support they need.

Bedrooms are equipped with a resident interaction nurse-call system, and the home’s dining rooms provide nutritious, home-cooked meals and a choice of dishes from seasonal menus developed by the home's chef teams.

Each community also has an Activities Lounge, giving residents the freedom to take part in a rich, resident-led Lifestyles programmes, while also offering the option to enjoy home events and celebrations.

Avocet Court also benefits from a welcoming café, patio terraces, and beautifully landscaped gardens, which are frequently praised by residents and visitors alike.

The home's nursing and care teams are highly trained and professionally developed to deliver exceptional, bespoke care to everyone who calls Avocet Court their home.
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Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

Weekly care fees Avocet Court are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,250 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruth Garnham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Please feel free to visit Avocet Court at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Avocet Court and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front of the home.

Avocet Court Care Home Reviews (171)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.729) out of 10, based on 57 reviews in the last 2 years.
Over all time Avocet Court Care Home has 171 reviews.

Overall Experience
  • 125
  • 38
  • 4
  • 3
  • 1
Date Published
  • 171
  • 15
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  • 57
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Reviewer Connection to Avocet Court Care Home
  • 49
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  • 24
  • 16
  • 7
  • 6
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 171, showing 141-160
Review from M B (Nephew of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment and care that my auntie is receiving is first class. The cafe is a wonderful addition to the home and is very welcoming to the family of the residents, the staff are so helpful and caring.
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Review from Patrick S (Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having experienced many managers, I find this one seems to care more for the residents.
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Review from D S (Daughter of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care very good. The regular staff are always kind, cheerful and loving towards my father. This means a lot to us. We would like to see more regular staff - it is apparent that agency staff have to be used. It is very disappointing when long term staff leave after being told they have
to move from Harleck House.
It's noted that there are more activities which my father really enjoys.
All this helps to make this difficult journey so much easier.
A big heartfelt thank you.
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Review from Hazel W (Relative of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avocet Care Home is one of the best care homes in Ipswich. The care my relative received was second to none. Not only that the staff care was exceptional. I found the management extremely approachable and had an open door policy. No matter how busy the staff and management are they always make time
for us.
We were very anxious about our relative having to go into a home not to mention the guilt we felt about having to take such a decision. However the management and staff alleviated all our concerns and Avocet is a home from home.
My relative loves residing there and we have peace of mind knowing that not only are their nursing needs being met but also their emotional and environmental needs.
I can honestly say I would have no hesitation in recommending this home to anyone. It is the best care home for miles.
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Review from L C (Wife of Resident) published on 31 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion that the staff showed was beyond anything I could have imagined. I am very grateful to all the staff at Avocet Court for all they have done and are continuing to do. I wouldn’t hesitate to recommend this place to anyone.
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Review from Daniel H (Grandson of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the standard of care, lovely staff, really have the interests of the residents at heart. My Grandad is very happy here.
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Review from David S (Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love it here. Everyone has made me feel safe. The food is great. The staff are brilliant. I am happy here.
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Review from C B (Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it, I feel safe and well loved absolutely fabulous.
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Review from P R (Wife of Resident) published on 4 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to thank the staff on Cilgerran for everything they've done for my late husband. My husband was a resident at Avocet Court for a number of years before we had to make the very hard decision to relocate to be nearer our family. I relocated first and my husband stayed at Avocet until I found
a suitable place for him to move to. During this hard time, the staff ensured my husband was taken care of and they kept me informed of everything as they knew how hard it was for us both being apart and this made it a little more easy to be apart from each other. I wish all the girls (as my husband would call them) all the best for the future.
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Review from Mrs C (Wife of Resident) published on 27 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Powys for palliative care. Unfortunately, he deteriorated very quickly. The staff ensured he was comfortable and pain-free at all times. They provided exceptional care for him in his last few days which brings great comfort to me. I also want to thank the staff as they not
only cared for my husband but they supported me every step of the way. I can’t thank Avocet enough for giving my husband a good death.
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Review from B B (Wife of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Worried at first about leaving him but after just a few days it's perfect, 100%.
Staff are so kind and someone there all the time, they just have to ask for anything and somebody gets it for him. I cannot fault anything or anybody.
I cannot praise this care home enough.
It's the tops!
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Review from S P (Daughter-in-law of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall home OK but when ask staff questions on care, senior staff seem defensive, end of the day want the best for our loved ones and it is nothing against them.
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Review from Rachel S (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted to Harlech in April 2019 after a difficult decision. Since then the care and kindness that all of the staff have shown to my dad and all of our family has been overwhelming. The standard of the food is excellent. Whenever Dad is hungry snacks always provided. Cannot recommend highly
enough.
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Review from R B (Husband of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given to my wife and communication is first class.
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Review from Mollie T (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last three months of her life at this Athena care home and she was treated with dignity and respect by the staff, the palliative care she received was exceptional. The staff are very caring and professional. She was always comfortable and pain-free, especially during her final days.
The staff were always very kind towards me and my family and ready to explain any procedures that they would be doing for her. Her room was always fresh and clean. She didn't have a big appetite and her food was nourishing to make her eat as well.
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Review from Lesley F (Niece of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie and best friend was 94 years old this month in the care home.
The staff are constantly a pleasure and a delight to know. The appreciation particularly on my part, as well as my aunts, is threefold. They’d supplied her with a most beautiful tea party for her birthday in a wonderfully ‘old
fashioned' way which was simply heartwarming.
Whenever my aunt is asked either by myself (whose 300 miles away and in weekly face time contact with her) and her nearest long term friend who visits a few times a week, is she happy, she always answers “yes I am, I’m very well cared for here and very lucky, the staff are wonderful". What better to hear than that can I ask .
A certain member of staff (not allowed to say names, she knows who she is though) has been my right arm! She makes sure my aunt has regular fresh flowers at my request. As all I can say is, it’s a worry when your nearest and dearest have to be homed but I fear nothing at this home.
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Review from Pete (Resident) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been at Avocet Care Home since September 2018. Their staff are friendly, funny and kind, they have a job to do but still have time to chat.
The management team are always around and would listen to any queries I had.
I am fairly independent but if I need help the staff are quick to respond.
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Review from Peter (Son of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's always daunting having to place a loved one in a care home. But from the moment I turned up for my unexpected show round/ visit, I was instantly put at ease and all my fears disappeared. The team are so very welcoming, friendly, kind and caring. Nothing was too much trouble for any of them. They
went out of their way to find out everything about dad and his personality to ensure I was shown the right house and the right environment. They were very open and honest and there was certainly no hard sell. They made everything easy for me and the rest of the family. Dad is so very happy, which in turn helps us relax knowing that he is in very safe hands.
Reply from Toby Swallow, Sales & Marketing Manager at Avocet Court Care HomeThank you for your lovely review and it's great to hear that Dad is happy.
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Review from Niamh D (Relative of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's auntie was cared for by the staff at Avocet Court in her final days. As a family, we couldn’t have asked for better care. We were very anxious as we had a bad experience before with care homes, from the day my relative was admitted to the home we were put at ease. Not only did the staff
on the unit provide excellent care, the management team were fantastic, they communicated with us on a daily basis and always had time to listen to us. Once again we as a family can’t thank the staff enough they have totally restored our trust with the care industry.
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Review from Michaela H (Daughter of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and management team enough for the wonderful care they provided my mother during her stay at Monmouth court. The staff were beyond amazing and the management team so approachable and supportive, this could be sensed a mile off. The facilities were fantastic and food wonderful,
especially the afternoon tea held on Wednesdays but he home manager and deputy. The team listened to the needs of my mother and went out of their way to accommodate. We were always greeted at the main reception with a warm welcome and felt that we could discuss anything we needed with the team. The unit staff were so welcoming to us at all times and it really had a homely feel which was important to us.
Thank you so much for all you did for her during her stay.
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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 57 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Avocet Court Care Home is calculated as follows: ( (508 Excellents x 5) + (134 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 665 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 1994

Hello, my name is Ruth, and I am the Home Manager at Avocet Court, having joined the home in 1994.


I absolutely adore my job because every day is different, and I truly enjoy spending time with our residents, as well as their families and friends when they visit our home. As an experienced Home Manager, I fully understand how challenging the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about ensuring our residents are safe and enabled to lead fully enriched lives while consistently receiving outstanding care. This is a responsibility I take very seriously, and as a team, it is imperative that this standard is delivered every single day.


Our team here at Avocet Court is dedicated to ensuring that all residents are treated with dignity, respect, and compassion, enabling them to enjoy life while we create happy and meaningful memories together.


My door is always open, I am here to support you in any way I can, and I look forward to welcoming you to Avocet Court very soon!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.