Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 176 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court, located in Ipswich, offers outstanding person-centred residential care, dementia care, nursing care, and short-term respite stays.

The home features four bespoke, ground-floor care communities, each with its own tranquil and private quiet lounge to share meaningful moments together with family and friends.

These smaller communities help residents feel safe and comfortable in familiar surroundings; while ensuring they have 24/7 access to the support they need.

Bedrooms are equipped with a resident interaction nurse-call system, and the home’s dining rooms provide nutritious, home-cooked meals and a choice of dishes from seasonal menus developed by the home's chef teams.

Each community also has an Activities Lounge, giving residents the freedom to take part in a rich, resident-led Lifestyles programmes, while also offering the option to enjoy home events and celebrations.

Avocet Court also benefits from a welcoming café, patio terraces, and beautifully landscaped gardens, which are frequently praised by residents and visitors alike.

The home's nursing and care teams are highly trained and professionally developed to deliver exceptional, bespoke care to everyone who calls Avocet Court their home.
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Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

Weekly care fees Avocet Court are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,250 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruth Garnham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Please feel free to visit Avocet Court at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Avocet Court and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front of the home.

Avocet Court Care Home Reviews (176)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 61 reviews in the last 2 years.
Over all time Avocet Court Care Home has 176 reviews.

Overall Experience
  • 131
  • 37
  • 4
  • 3
  • 1
Date Published
  • 176
  • 16
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  • 61
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Reviewer Connection to Avocet Court Care Home
  • 52
  • 34
  • 24
  • 16
  • 7
  • 7
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 176, showing 141-160
Review from Ian P (Brother of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am POA to my sister. She is 83 years old and diagnosed to have dementia. She was a self-funding resident until 12 march 2020. I and other family members could not praise them in any way. Her personal care was non-evident, the room was filthy and smelled. The care staff were badly supervised and the
management refused to admit to any negligence.
Her toenails were extremely long and because of this particular lack of care and she found it difficult to walk. She had a bloodied wound on her shin bone that had not been attended to or covered. She claimed that she hated the staff and the home and wanted to be moved.
I moved her from the home in order to safeguard her. She now resides at elsewhere in Sutton on Sea, Lincolnshire. And she is now a changed better person and smells lovely again.
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Review from Corinne G (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole I am satisfied with the care and attention that is given to my mum. Obviously it was a very difficult decision to move Mum from home to Avocet Court but the staff at Harleigh House have been brilliant in helping both Mum and the rest of the family to adjust and have always gone out of their
way to make things easier.
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Review from Steve F (Son of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was placed in Avocet Care Home after an accident resulting in a broken wrist, she had recently been diagnosed with Alzheimer's making it a particularly difficult time for the whole family. From the moment we walked in trough Powys door, they have been absolutely fantastic, nothing is too much
trouble and the care and attention the 'Duchess' has received has been second to none. She loves being there and has been entertained and well-fed every day. Great place, great staff and great atmosphere, thoroughly recommended.
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Review from D S (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother aged 101 years was fiercely independent, lived alone without help until a stroke in Jan 2020. Following a period in hospital, she became a resident in Avocet Care Home, Ipswich. Albeit her body was failing, her brain remained as sharp as ever, an avid reader who would always challenge and
question, always providing a considered opinion on matters. From day one she accepted Avocet as her home. She was so praiseworthy of all aspects of her care, it is also fair to say she gained a second wind, enjoying the many activities arranged, high teas, birthday parties, Valentine functions, outside entertainers and games, all to create interaction for the residents. During my many visits over 3/4 weeks, I witnessed not just good care for my mother but also to other residents. I had been employed in quality control and praise the home and staff for their professionalism, a great team. As family members visiting we were always made to feel welcome, families would also have the opportunity to dine in. The reassurance of such a good home provides such a peace of mind. Thank you all at Avocet.
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Review from Richard B (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From November, my mum has been a resident at Avocet Court. Although my mum and us a family were nervous due to the unknown and new experience. However, we have found that there was no reason for any concerns. I feel as though the staffing levels should be more at certain periods.
Reply from Rebecca Watkins, General Manager at Avocet Court Care HomeThank you for your review and we are delighted to hear that Mum has settled. Our staffing levels are very generous though this may not appear to be the case at times when staff are delivering care behind closed doors.
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Review from M B (Nephew of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment and care that my auntie is receiving is first class. The cafe is a wonderful addition to the home and is very welcoming to the family of the residents, the staff are so helpful and caring.
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Review from Patrick S (Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having experienced many managers, I find this one seems to care more for the residents.
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Review from D S (Daughter of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care very good. The regular staff are always kind, cheerful and loving towards my father. This means a lot to us. We would like to see more regular staff - it is apparent that agency staff have to be used. It is very disappointing when long term staff leave after being told they have
to move from Harleck House.
It's noted that there are more activities which my father really enjoys.
All this helps to make this difficult journey so much easier.
A big heartfelt thank you.
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Review from Hazel W (Relative of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avocet Care Home is one of the best care homes in Ipswich. The care my relative received was second to none. Not only that the staff care was exceptional. I found the management extremely approachable and had an open door policy. No matter how busy the staff and management are they always make time
for us.
We were very anxious about our relative having to go into a home not to mention the guilt we felt about having to take such a decision. However the management and staff alleviated all our concerns and Avocet is a home from home.
My relative loves residing there and we have peace of mind knowing that not only are their nursing needs being met but also their emotional and environmental needs.
I can honestly say I would have no hesitation in recommending this home to anyone. It is the best care home for miles.
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Review from L C (Wife of Resident) published on 31 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion that the staff showed was beyond anything I could have imagined. I am very grateful to all the staff at Avocet Court for all they have done and are continuing to do. I wouldn’t hesitate to recommend this place to anyone.
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Review from Daniel H (Grandson of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the standard of care, lovely staff, really have the interests of the residents at heart. My Grandad is very happy here.
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Review from David S (Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love it here. Everyone has made me feel safe. The food is great. The staff are brilliant. I am happy here.
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Review from C B (Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it, I feel safe and well loved absolutely fabulous.
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Review from P R (Wife of Resident) published on 4 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to thank the staff on Cilgerran for everything they've done for my late husband. My husband was a resident at Avocet Court for a number of years before we had to make the very hard decision to relocate to be nearer our family. I relocated first and my husband stayed at Avocet until I found
a suitable place for him to move to. During this hard time, the staff ensured my husband was taken care of and they kept me informed of everything as they knew how hard it was for us both being apart and this made it a little more easy to be apart from each other. I wish all the girls (as my husband would call them) all the best for the future.
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Review from Mrs C (Wife of Resident) published on 27 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Powys for palliative care. Unfortunately, he deteriorated very quickly. The staff ensured he was comfortable and pain-free at all times. They provided exceptional care for him in his last few days which brings great comfort to me. I also want to thank the staff as they not
only cared for my husband but they supported me every step of the way. I can’t thank Avocet enough for giving my husband a good death.
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Review from B B (Wife of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Worried at first about leaving him but after just a few days it's perfect, 100%.
Staff are so kind and someone there all the time, they just have to ask for anything and somebody gets it for him. I cannot fault anything or anybody.
I cannot praise this care home enough.
It's the tops!
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Review from S P (Daughter-in-law of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall home OK but when ask staff questions on care, senior staff seem defensive, end of the day want the best for our loved ones and it is nothing against them.
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Review from Rachel S (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted to Harlech in April 2019 after a difficult decision. Since then the care and kindness that all of the staff have shown to my dad and all of our family has been overwhelming. The standard of the food is excellent. Whenever Dad is hungry snacks always provided. Cannot recommend highly
enough.
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Review from R B (Husband of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given to my wife and communication is first class.
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Review from Mollie T (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last three months of her life at this Athena care home and she was treated with dignity and respect by the staff, the palliative care she received was exceptional. The staff are very caring and professional. She was always comfortable and pain-free, especially during her final days.
The staff were always very kind towards me and my family and ready to explain any procedures that they would be doing for her. Her room was always fresh and clean. She didn't have a big appetite and her food was nourishing to make her eat as well.
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Avocet Court Care Home is calculated as follows: ( (547 Excellents x 5) + (141 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 712 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 60 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (8)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 1994

Hello, my name is Ruth, and I am the Home Manager at Avocet Court, having joined the home in 1994.


I absolutely adore my job because every day is different, and I truly enjoy spending time with our residents, as well as their families and friends when they visit our home. As an experienced Home Manager, I fully understand how challenging the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about ensuring our residents are safe and enabled to lead fully enriched lives while consistently receiving outstanding care. This is a responsibility I take very seriously, and as a team, it is imperative that this standard is delivered every single day.


Our team here at Avocet Court is dedicated to ensuring that all residents are treated with dignity, respect, and compassion, enabling them to enjoy life while we create happy and meaningful memories together.


My door is always open, I am here to support you in any way I can, and I look forward to welcoming you to Avocet Court very soon!

Nina

Nina Morris

Job Title: Clinical Deputy Manager Joined: 2009

Hello, my name is Nina, and I am the Clinical Deputy Manager here at Avocet Court.


From an early age, I spent many days in care homes with my mother, who was a Home Manager. During this time, I knew instinctively that I wanted to train as a nurse and care for people.


I obtained my BSc in General Nursing in 2009 from the University of Ulster, Northern Ireland and joined the team at Avocet Court as a Clinical Lead Nurse, progressing to Clinical Deputy Manager within five years.


I am extremely proud to help lead such a wonderful team and to ensure that our residents receive outstanding care every single day. I am deeply motivated by supporting others and am committed to providing the highest standards of residential, dementia, and nursing care to everyone who calls Avocet Court their home.

Monika

Monika Rohtla

Job Title: Administration Manager

Hello, my name is Monika and I am the Administration Manager here at Avocet Court.


I am here to assist and provide answers to any contractual questions in addition to accounting and financial services at the home.


I truly care about what our residents and colleagues think, feel and experience whilst in my company and when they stay at or visit our home. Great customer service and colleague support is something I believe in and always strive to achieve.


Everyone has a story to tell and nothing gives me more pleasure than ensuring that our residents, their families, community friends and staff are all fully supported and welcomed at Avocet Court.


If there is anything that I can do to help, please do not hesitate to ask or call and I look forward to meeting you soon!

Michael

Michael Hands

Job Title: Maintenance Operative

Hello, my name is Michael and I am Maintenance Operative here at Avocet Court.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Athena and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Avocet Court their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I will do my very best to assist you!

Gina

Gina Fox

Job Title: Head Housekeeper

Hello, my name is Gina, and I am the Head Housekeeper here at Avocet Court.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents here at the home.


Nothing drives me more than making a real difference every day to the lives of those we support here at Avocet Court.

Kelvin

Kelvin Freeland

Job Title: Head Chef

Hello, my name is Kelvin, and I am the Head Chef here at Avocet Court.


Seeing our residents enjoy the dishes that the team and I create makes me very happy. It is a pleasure to get to know them, and their families, and learn all about their favourite dishes and flavours too!


Our Hospitality Team at Avocet Court is committed to providing seasonal home-cooked dishes offering choice, nutrition and quality - including exciting menus to specific individual dietary needs and all appetites.


It is vital that we always get feedback, continuously deliver the highest quality of food and meet the nutritional requirements of every single resident who chooses to make Avocet Court their home!

Kayleigh

Kayleigh Murray

Job Title: Community Lead - Harlech Memory Care Community

Hello, my name is Kayleigh, and I am the Community Lead of our Harlech Memory Care Community here at Avocet Court.


Dementia Care has always been very close to my heart, and I am passionate that our residents are supported to live well with their memory care needs at all times.


Enabling our residents to settle comfortably into their new home is my number one priority, and making every day they spend with us is the best it possibly can be!

Francis

Francis Nyahe

Job Title: Community Lead - Cilgerran Community

Hello, my name is Francis, and I am the Community Lead of our Cilgerran Community at Avocet Court.


Avocet Court is unlike any other place that I have worked, and the standards of care and training are absolutely exceptional.


I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!

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