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Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft, Suffolk NR32 3AX
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The team is also welcoming to relatives and are always happy to listen to and address any concernsD H(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
This is a lovely care home and the staff are very caring.J W(Partner of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton ParkChristine A(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft

Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care....  

Care Provided by Barchester Oulton Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Oulton Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cheryl Mortimer(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (136)

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9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.770) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 136 reviews.

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Showing 136 reviews matching selected criteria
Review from C H (Husband of Resident) published on 2 January 2020 Submitted via Postal Card
Overall Experience

The care at Oulton Park is exceptional, every one of the carers really go out of their way for my wife and I, they are the nicest group of people I have ever met, and so very efficient and hardworking. I cannot praise them enough for what they do for us both, and I thank them from the bottom of my heart. The management team are lovely too and very kind. With all my love.

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Review from B M (Father of Resident) published on 16 December 2019 Submitted via Postal Card
Overall Experience

My daughter has been at Barchester Oulton Park for a number of years and I cannot thank the staff enough for their dedicated care and thoughtfulness in looking after her. She has very specific needs and all the staff I highly rate. Management are excellent also, nothing is too much trouble for them, they too are very dedicated. My heartfelt thanks to all of them.

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you for your very kind review. We are very proud of our staff here and I am delighted to hear that your experience has been excellent. We will pass on your kind comments to the staff.

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Review from Debbie B (Regular Volunteer) published on 11 December 2019 Submitted via Website
Overall Experience

I have been visiting Oulton Park for the last few months and am very impressed with the staff and care provided. Nothing seems too much trouble and they are watching and listening to the residents all the time. The staff dress up in costume to entertain and have a constant flow of things to do. It is clean and tidy with refreshments available at all times in the atrium for visitors and residents, making it feel nice and homely.

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Review from R H (Son of Resident) published on 10 December 2019 Submitted via Postal Card
Overall Experience

At last! New management understanding the relevance of residents feelings and needs for their belongings (lost for a long time), and finally found and returned to them. Especially the resident concerned being in a dementia state. Management very understanding to the resident's needs. Straight away, with no hesitation, help to find Mum's belongings after my wife spoke to her about them in general, friendly conversation of introduction.

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Review from Iris B (Daughter of Resident) published on 10 December 2019 Submitted via Website
Overall Experience

I was extremely impressed with the professionalism of the staff and management of this care home. I visited a number of care homes to find a suitable placement for my 88-year-old mother and this home was by far the best in our area. The manageress showed me around, a lovely lady who seemed both proud and passionate about the standard of care. All in all, a beautiful place with kind, caring people.

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

We are very proud of our home and our staff, they undergo a rigorous recruitment and training process before working with us. Thank you very much for taking the time to complete a review for us.

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Review from Richard P (Son of Resident) published on 3 December 2019 Submitted via Website
Overall Experience

Excellent care home, my father spent his last 3 months at Oulton Park and he had everything he wanted. The care was second to none, from the outside it was like a big family. The last few weeks of his life the staff cared for him like he was family until he passed. I hope that if I need a care home in the future I get one just as good.

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you for taking the time to complete a review for us. It really is lovely to hear your comments on our home and we loved caring for your Father. We do feel like a big family here!

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Review from Christine A (Niece of Resident) published on 5 August 2019 Submitted via Website
Overall Experience

My uncle has been a resident of the Memory Lane Community at Oulton Park for 18 months now. He has settled so well and considering that he can be challenging, the staff are absolutely fantastic! The home always contacts me should they need to, the meals are outstanding and the gardens are beautiful too! As I live a distance away, it is reassuring to know that he is in safe hands. My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton Park to anyone.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for your very kind words. We are very proud of our staff and we are pleased that you have the reassurance that you need that your Uncle is safe and well looked after. Looking forward to seeing you soon.

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Review from Vivienne S (Sister of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

Always made very welcome by all the staff. Kitchen always spoil me as I am gluten and dairy-free. Garden a joy to sit in and look at.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for completing a review for us. Our kitchen makes sure that they cater to every dietary need so we are pleased that you have had a good experience with us in this way. We are also very proud of our gardens!

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Review from A E (Sister-in-law of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

My relative has recently moved to the home. His needs are sometimes complex and demanding but the team have worked hard to support him to become settled and happy in his new home. In particular, two members of staff, a head of unit and a carer have gone 'above and beyond' to meet his needs and to treat him with dignity, care and respect. The team is also welcoming to relatives and are always happy to listen to and address any concerns.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for taking the time to complete a review for us. We are pleased that you have found the support that you need for your relative, here at Oulton Park. We are very proud of our staff and will pass on the feedback that they have gone above and beyond.

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Review from Lorraine C (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card
Overall Experience

Dad passed away at Oulton Park on May 29th and had been a resident for over two years. He was happy at Oulton Park and we felt happy and at ease with him being there. The care was excellent and any problems that arose were dealt with straight away. Lovely staff and they became my dad's friends as well as ours. He was treated with dignity right up until the end of his life. I thank Oulton Park for this.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for your very kind review. We could not be more pleased with your experience here at Oulton Park - we are always striving to provide outstanding care and your comments mean a lot to us.

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Review from R A (Nephew of Resident) published on 26 June 2019 Submitted via Postal Card
Overall Experience

I cannot praise the staff enough at Oulton Park and the care they provide. I know how difficult my Uncle can be due to his vascular dementia but the staff are so patient, very kind and nothing is too much trouble. The gardens are beautiful and there is always lots of activities going on too. Oulton Park really is home from home and I would not hesitate in recommending it to anyone. A big thank you to all the staff for your continued support and kindness to my Uncle and our family.

Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for your kind review. We are very pleased with the experience you and your uncle are having at Oulton Park - we are very proud of our home, but particularly of our staff, gardens and activities. We look forward to seeing you soon.

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Review from Paul A (Son of Resident) published on 20 May 2019 Submitted via Website
Overall Experience
Our family moved our 92-year-old Mum into Oulton Park last October. She has been in care since late 2017. Her previous care home did not have the skills to provide for her needs so Oulton Park was recommended by the local mental health team. She has dementia.
Mum settled in quite quickly. She is in the dementia specialist unit called Memory Lane so all the residents have some degree of dementia from each end of the spectrum. The regular staff are totally skilled in caring for adults with dementia and work hard to ensure all the residents' needs are catered for. She is well fed and has an attractive bedroom that is kept clean and well maintained. The health needs of the residents are monitored by the nurses who administer all the medication too.

We are impressed by the level of skills that the staff show and they never seem phased by their residents, no matter what happens. They can clearly manage and care for those with dementia. I would recommend this dementia unit.

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Review from M H (Daughter of Resident) published on 29 March 2019 Submitted via Website
Overall Experience
This place is your worst nightmare for a dementia family member.
You go into the unit and the smell of urine is so overwhelming it makes you gag.
It's dirty and tired the whole place needs a total refurb.

There seem to be no activities going on for the dementia patients nearly everyone has been put into a large wheelchair (your expense) which is bizarre one week someone is walking around normally the next week they are in a chair never to move again - and with this amount of residents in chairs and the small amount of staff there is no way they can be moved on a regular basis. Recently we went to visit my dad he was lying in bed in a duvet and pillow with no cover, both were dirty and worn, he lay in an old t-shirt and nappy not even trousers for his self-respect. We finally moved him after the final straw he was put on a liquid diet - only this decision was made by a carer not a professional and no one could even say why he was put on this diet and no investigation by the home.

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Review from Lisa H (Granddaughter of Resident) published on 15 March 2019 Submitted via Website
Overall Experience

On arrival, my gran was well looked after and made to feel welcome. She is kept clean and tidy and nothing is too much for the carers. They have a laugh and a joke with her as well as us when we visit. The food is lovely by what my gran tells me. The activities are good and she can mix with the other residents as and when she wants. It does seem a bit short staffed at weekends when we visit but she is still well looked after.

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Review from Tracy (Daughter of Resident) published on 25 February 2019 Submitted via Website
Overall Experience

I am delighted with the excellent care and support given to my mother. Since she arrived, the staff at the home have done everything they can to make her stay as comfortable as possible, nothing appears to be much trouble. They are extremely professional, polite and approachable and always make you feel welcome. My mum is also very grateful and appreciative of their help which is exactly what you want to hear and so reassuring to us as a family. Thank you.

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Review from M P (Relative of Resident) published on 28 January 2019 Submitted via Postal Card
Overall Experience

All the staff are extremely professional, friendly and helpful and the home is lovely and clean and the menus look mouthwatering. Also, the manager dealt with our concerns about medication side effects in a prompt efficient and a very supportive way.

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Review from Shirley H (Daughter of Resident) published on 8 October 2018 Submitted via Postal Card
Overall Experience
It is a very traumatic time to find a home for a parent who can no longer look after themselves but the staff at Oulton Park stood out from the rest and were so kind and considerate from the minute we arrived at the home to view it, to now, when mum is coping with her new surroundings.
The views from the rooms into gardens and the rooms where they can sit with family and friends or other residents give a lovely feel to the place.
The staff are attentive and caring and will always find time to talk to mum.

We know she is being cared for in the best place.

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Review from S M (Wife of Resident) published on 9 August 2018 Submitted via Postal Card
Overall Experience
My husband spent two weeks in June in the care centre whilst I was on holiday. From my visit to the care home to see if it would be suitable for my husband to the day we left, everyone made us very welcome and were extremely helpful. Food, care from staff and facilities were great.

Will not hesitate to go back in the future.

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Review from R K (Son of Resident) published on 24 July 2018 Submitted via Postal Card
Overall Experience
The facilities at Oulton Park are neither better nor worse than at other facilities my father has stayed in.
What separates Oulton Park is the staff, who are passionate, caring, friendly, interested and full of joy and laughter!

Amazing people.

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Review from Martin K (Son of Resident) published on 24 July 2018 Submitted via Postal Card
Overall Experience

The great things about Oulton Park Care Centre are the staff who are very friendly and helpful to all the residents and visitors (with the exception of one staff member) The facilities, food and level of care are great too!

Reply from Sarah Wright, Manager at Barchester Oulton Park Care Home

Thankyou so very much for your feedback it is so very useful to me and to the team to receive and look at areas where we can strive for excellence in all areas. If you do have any suggestions in the areas rated good we would really like to hear your views and please approach the general manager any time, many thanks and kindest regards General manager.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 13 Jan 2026

    At Oulton Park we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed a Christmas...

  • 13 Jan 2026

    At Oulton Park we love hosting events that we can open up to our relatives, friends and the wider community. Life at *Care home* is about being part of the...

  • 18 Jul 2025

    ?? Barchester Care Awards – Divisional Winner ?? And our winner is… Gemma Hatton crowned Home Administrator of the year for the Central Division Next stop…the nationals! Over 5,250 incredibly...

Upcoming Events

There are no upcoming events for Barchester Oulton Park Care Home.

Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Barchester Oulton Park Care Home.

Meet the Team (7)

Gemma Hatton
Gemma HattonJob Title:AdministratorJoined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.

I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.

I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan Kidd
Nathan KiddJob Title:Head of MaintenanceJoined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.

I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.

Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela Williams
Angela WilliamsJob Title:Care PractitionerJoined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley Hartigan
Beverley HartiganJob Title:Team LeaderJoined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann Meen
Ann MeenJob Title:Team LeaderJoined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert Cable
Robert CableJob Title:2nd ChefJoined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy Marshall
Amy MarshallJob Title:HairdresserJoined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.

I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.

It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.

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