Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 129 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • David Leaper (General Manager)

Local Authority / Social Services

Admission Criteria

  • An individual care needs assessment is always completed by our clinical team prior to any admission to Oulton Park
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (129)

9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.829) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Oulton Park Care Home has 129 reviews.

Overall Experience
  • 104
  • 20
  • 2
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  • 2
Date Published
  • 129
  • 7
  • 10
  • 31
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Reviewer Connection to Barchester Oulton Park Care Home
  • 37
  • 17
  • 10
  • 10
  • 6
  • 6
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 81-100
Review from Vivienne S (Sister of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made very welcome by all the staff. Kitchen always spoil me as I am gluten and dairy-free. Garden a joy to sit in and look at.
Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for completing a review for us. Our kitchen makes sure that they cater to every dietary need so we are pleased that you have had a good experience with us in this way. We are also very proud of our gardens!

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Review from A E (Sister-in-law of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has recently moved to the home. His needs are sometimes complex and demanding but the team have worked hard to support him to become settled and happy in his new home. In particular, two members of staff, a head of unit and a carer have gone 'above and beyond' to meet his needs and to treat
him with dignity, care and respect. The team is also welcoming to relatives and are always happy to listen to and address any concerns.
Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for taking the time to complete a review for us. We are pleased that you have found the support that you need for your relative, here at Oulton Park. We are very proud of our staff and will pass on the feedback that they have gone above and beyond.

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Review from Lorraine C (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad passed away at Oulton Park on May 29th and had been a resident for over two years. He was happy at Oulton Park and we felt happy and at ease with him being there. The care was excellent and any problems that arose were dealt with straight away. Lovely staff and they became my dad's friends as well
as ours. He was treated with dignity right up until the end of his life. I thank Oulton Park for this.
Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for your very kind review. We could not be more pleased with your experience here at Oulton Park - we are always striving to provide outstanding care and your comments mean a lot to us.

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Review from R A (Nephew of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough at Oulton Park and the care they provide. I know how difficult my Uncle can be due to his vascular dementia but the staff are so patient, very kind and nothing is too much trouble. The gardens are beautiful and there is always lots of activities going on too. Oulton
Park really is home from home and I would not hesitate in recommending it to anyone. A big thank you to all the staff for your continued support and kindness to my Uncle and our family.
Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for your kind review. We are very pleased with the experience you and your uncle are having at Oulton Park - we are very proud of our home, but particularly of our staff, gardens and activities. We look forward to seeing you soon.

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Review from Paul A (Son of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our family moved our 92-year-old Mum into Oulton Park last October. She has been in care since late 2017. Her previous care home did not have the skills to provide for her needs so Oulton Park was recommended by the local mental health team. She has dementia.
Mum settled in quite quickly. She is in
the dementia specialist unit called Memory Lane so all the residents have some degree of dementia from each end of the spectrum. The regular staff are totally skilled in caring for adults with dementia and work hard to ensure all the residents' needs are catered for. She is well fed and has an attractive bedroom that is kept clean and well maintained. The health needs of the residents are monitored by the nurses who administer all the medication too.
We are impressed by the level of skills that the staff show and they never seem phased by their residents, no matter what happens. They can clearly manage and care for those with dementia. I would recommend this dementia unit.
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Review from M H (Daughter of Resident) published on 29 March 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
This place is your worst nightmare for a dementia family member.
You go into the unit and the smell of urine is so overwhelming it makes you gag.
It's dirty and tired the whole place needs a total refurb.
There seem to be no activities going on for the dementia patients nearly everyone has been
put into a large wheelchair (your expense) which is bizarre one week someone is walking around normally the next week they are in a chair never to move again - and with this amount of residents in chairs and the small amount of staff there is no way they can be moved on a regular basis. Recently we went to visit my dad he was lying in bed in a duvet and pillow with no cover, both were dirty and worn, he lay in an old t-shirt and nappy not even trousers for his self-respect. We finally moved him after the final straw he was put on a liquid diet - only this decision was made by a carer not a professional and no one could even say why he was put on this diet and no investigation by the home.
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Review from Lisa H (Granddaughter of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival, my gran was well looked after and made to feel welcome. She is kept clean and tidy and nothing is too much for the carers. They have a laugh and a joke with her as well as us when we visit. The food is lovely by what my gran tells me. The activities are good and she can mix with the other
residents as and when she wants. It does seem a bit short staffed at weekends when we visit but she is still well looked after.
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Review from Tracy (Daughter of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the excellent care and support given to my mother. Since she arrived, the staff at the home have done everything they can to make her stay as comfortable as possible, nothing appears to be much trouble. They are extremely professional, polite and approachable and always make you
feel welcome. My mum is also very grateful and appreciative of their help which is exactly what you want to hear and so reassuring to us as a family. Thank you.
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Review from M P (Relative of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are extremely professional, friendly and helpful and the home is lovely and clean and the menus look mouthwatering. Also, the manager dealt with our concerns about medication side effects in a prompt efficient and a very supportive way.
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Review from Shirley H (Daughter of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very traumatic time to find a home for a parent who can no longer look after themselves but the staff at Oulton Park stood out from the rest and were so kind and considerate from the minute we arrived at the home to view it, to now, when mum is coping with her new surroundings.
The views from
the rooms into gardens and the rooms where they can sit with family and friends or other residents give a lovely feel to the place.
The staff are attentive and caring and will always find time to talk to mum.
We know she is being cared for in the best place.
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Review from S M (Wife of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent two weeks in June in the care centre whilst I was on holiday. From my visit to the care home to see if it would be suitable for my husband to the day we left, everyone made us very welcome and were extremely helpful. Food, care from staff and facilities were great.
Will not hesitate
to go back in the future.
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Review from R K (Son of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities at Oulton Park are neither better nor worse than at other facilities my father has stayed in.
What separates Oulton Park is the staff, who are passionate, caring, friendly, interested and full of joy and laughter!
Amazing people.
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Review from Martin K (Son of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The great things about Oulton Park Care Centre are the staff who are very friendly and helpful to all the residents and visitors (with the exception of one staff member) The facilities, food and level of care are great too!
Reply from Sarah Wright, Manager at Barchester Oulton Park Care Home

Thankyou so very much for your feedback it is so very useful to me and to the team to receive and look at areas where we can strive for excellence in all areas. If you do have any suggestions in the areas rated good we would really like to hear your views and please approach the general manager any time, many thanks and kindest regards General manager.

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Review from Colin S (Regular Volunteer) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, very cheerful and relaxed atmosphere. Residents appear to be happy and contented and well cared and catered for. Resident's relatives seem happy with the atmosphere and care that their (mostly elderly) relatives receive.
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Review from P C (Sister of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit as often as is possible and do not need to notify Oulton Park Care Centre when we are coming. To their credit, we are always welcomed and my sister is obviously well cared for and known by all the staff. She has many needs and they are generally well seen to.
She is calmer and safer at Oulton
Park Care Centre than she has ever been. Thanks to the quality and thoroughness of her care.
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Review from Angela W (Daughter-in-law of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff could not be more caring and kind to our Mother who is suffering from severe Alzheimer's. They treat her with love and respect and always protect her dignity. The facilities Oulton Park Care Home are exceptiona., cleanliness and wonderful meals are maintained always.
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Review from Ann-Marie H (Niece of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been a resident for two years. He was admitted after he and his partner were found on the floor of their bungalow. They had been there for 30 hrs. My uncle tried to help his 92-year-old partner off the floor and fell himself. They spent several weeks in hospital. My dad's partner died.
My uncle was a broken man when he was admitted to Oulton Park. His dementia appeared to intensify with his grief of the loss of his beloved partner, his home and his independence. The team at Oulton Park were with my uncle supporting, understanding and caring for him through his journey of grief and dementia. He is now thriving.
He laughs, teases the staff and has put on weight. The Oulton Park has given meaning and purpose of life back to my uncle. He is living well with his dementia. His care is planned around his individual needs. My uncle has been given his life back by the team and Oulton Park Care Centre.
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Review from J E (Husband of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time of our original enquiry, we found the staff to be considerate and approachable. A complex medical regime was quickly accommodated with attentive care throughout her short stay. Equal consideration was shown to the family who appreciated updates on her condition.
We found the building
and grounds to be maintained to a high standard, which, together with the facilities and potential activities on offer made for a homely feel.
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Review from R M (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only at Oulton Park for a short time (to receive palliative care) but during this time we witnessed excellent, respectful care for all. Staff quickly got to grips with a complex medical regime and ensured that family were informed of changes at all times. Mum was kept well presented and it was
lovely to be able to make use of the piano rooms and family room. Lots of little personal touches and beautiful grounds made it as close to 'home' as it could be for her. Staff were friendly and efficient. I do not hesitate to recommend here.
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Review from T P (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the care home have always acted in a professional manner. The care home has always been clean and tidy. The atmosphere is friendly and inviting. dad was on the nursing side of the home and the nursing staff were very good in their actions and awareness of each resident.
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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Barchester Oulton Park Care Home is calculated as follows: ( (306 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 363 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (8)

David

David Leaper

Job Title: General Manager Joined: 2025

My name is David and I joined Barchester Healthcare in 2024 as a Deputy General Manager. I have been fortunate and privileged to start in the role of General Manager of Oulton Park Care Centre in 2025.


I have been a nurse for more than 20 years, spending most of my time working in community nursing services throughout Norfolk and Suffolk. I have a wide range of experience both clinically and in leadership and try to foster a friendly and approachable manner in my daily work. Having trained in Suffolk, I obtained my nursing diploma, then obtained a first-class degree in Primary Care Nursing through the UEA.


I am passionate about providing person-centred care, and hope to support this as a core ethos in the home, ensuring that the people we care for, and their relatives and advocates, are listened to and included when planning the care that we deliver. The people we care for should feel that this is their home from home, and I am keen to do what I can to support this.


I welcome feedback from anyone who can support me and the team to provide outstanding care to the people we care for. Please feel free to come along and have a look at what we do to support people here at Oulton Park Care Centre.

Gemma

Gemma Hatton

Job Title: Administrator Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan

Nathan Kidd

Job Title: Head of Maintenance Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela

Angela Williams

Job Title: Care Practitioner Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley

Beverley Hartigan

Job Title: Team Leader Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann

Ann Meen

Job Title: Team Leader Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert

Robert Cable

Job Title: 2nd Chef Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy

Amy Marshall

Job Title: Hairdresser Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.


 

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