Search...

Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft, Suffolk NR32 3AX
Barchester Healthcare Ltd Logo
Jobs
Barchester Oulton Park Care Home logo
The team is also welcoming to relatives and are always happy to listen to and address any concernsD H(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
This is a lovely care home and the staff are very caring.J W(Partner of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton ParkChristine A(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft

Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care....  

Care Provided by Barchester Oulton Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Oulton Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cheryl Mortimer(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (136)

Submit a Review
9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.770) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 136 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Oulton Park Care Home
Loading...
Showing 136 reviews matching selected criteria
Review from J L (Daughter of Resident) published on 29 June 2026 Submitted via Website
Overall Experience

The prices are out of date here but apart from that, it's a wonderful place. All the staff but especially the care staff and activity staff make it a very friendly atmosphere. There are never, ever any obnoxious smells which if you've looked around other care facilities you'll be familiar with. That's such a major bonus in my opinion. The food hasn't been as fantastic as the TV advertisements but there's plenty of choice and if your loved one has allergies/sensitivities they're very careful to make sure that they avoid those foods that cause the problems. The nursing side of the care here is very attentive and any whisper of a medical problem is seen to straight away. I love that! Activities are regular and very inclusive. They always seem to make sure to include as many people as possible in these. Visiting is open and you can call at any time (try to avoid staff changeover times). There's an area you can go and sit for a coffee/ tea/ iced water - sometimes they even provide cake.

Reply from Cheryl Mortimer, General Manager at Barchester Oulton Park Care Home

Thankyou for your submitting your response and feedback. Your feedback will be shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marlene B (Wife of Resident) published on 26 May 2026 Submitted via Postal Card
Overall Experience

I highly recommend this Oulton Park Care Centre. It is clean the rooms. I cannot say a bad word about it. The staff are very friendly.

Reply from Cheryl Mortimer, General Manager at Barchester Oulton Park Care Home

Thankyou for submitting your response and feedback. Your feedback will be shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley C (Daughter of Resident) published on 21 May 2026 Submitted via Postal Card
Overall Experience
Oulton Park Care Home is amazing.
The care is sensitive and efficient. The facilities are very clean and welcoming, with 3 huge lounges, bright rooms with their own doors & windows. The nursing is second to none. The nurses were respectful and understanding. There were activities but as my mum couldn't access this the activities lady popped in and out to mum. As a visitor I loved the feeling of welcome and brilliant support.

My mother was kept immaculately clean and comfortable

Reply from Cheryl Mortimer, General Manager at Barchester Oulton Park Care Home

Thankyou for you kind words about the care and support we were able to offer to your Mum during her stay with us at Oulton Park Care Centre. I will feedback your comments to the wider team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah L (Daughter of Resident) published on 6 March 2026 Submitted via Website
Overall Experience
My mum has been at Oulton Park for about 20 months, in the first 6 months or so I left a poor review but the past year the staff have gone above and beyond in their care of my mum as her health deteriorated.
On mums birthday she was presented with cards and a present and a beautiful birthday cake from the staff, her room was decorated with a helium balloon and happy birthday banner which really cheered her up and put a smile on her face.
Mum sadly passed away on 2nd January and one of the ladies who has been there since mum moved in spent most of the day holding mums hand and stroking her hair until I arrived, she and one of the managers were really supportive.

A couple of weeks after mum passed away I received a beautiful bouquet of flowers from the staff and management which was a lovely gesture. So a BIG Thankyou to everyone who looked after mum. The member of staff who spent so much time with mum in her final hours deserves the staff member of the month award.

Reply from Cheryl Mortimer, General Manager at Barchester Oulton Park Care Home

Thankyou for your kind words about the care and support we were able to offer your Mum during her stay with us here at Oulton Park Care Centre. It was a privilege to be able to support you all in the last weeks of her life. I will feed back your comments to the wider team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card
Overall Experience
Mum stayed for resbite care; within Memry Lane
She was treated with dignity and respect.
The care staff and nursing team were helpful
Unfortunatly mum could not stay as not sufficient funds.
I would recommend home - rest bite.

Mums room ensuite and roomy. Bed to floor with sensory mat. I was contacted whenever mum fell.

Reply from Cheryl Mortimer, General Manager at Barchester Oulton Park Care Home

Thankyou for your kind words in reviewing the care and support that the team from Oulton Park Care centre were able to give to your Mum during her stay with us. I will pass your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra M (Wife of Resident) published on 11 November 2025 Submitted via Postal Card
Overall Experience

Very welcoming. All staff friendly and easy to talk with. Surroundings very calming for the residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vivienne S (Sister of Resident) published on 10 November 2025 Submitted via Postal Card
Overall Experience

Very satisfied with the care my brother is getting. Nursing staff getting to know his character! Learnt a bit about how to relate to my brothers mental condition.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Pauline L (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card
Overall Experience
Always find residence clean well presented.
Management helpful friendly.
Activity staff work very hard and do a wonderful job to fulfil residents.

Food is very good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R L (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card
Overall Experience

Staff seem to be forever changing

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Lynne L (Daughter-in-law of Resident) published on 21 July 2025 Submitted via Website
Overall Experience
If you need somewhere for your loved one to be cared for then please think of Oulton Park.
My mother-in-law moved here, she had dementia and needed nursing care. From the very beginning all staff/nursing care were fabulous, friendly, caring, attentive, and very respectful.
Mum was extremely happy.
Mums room was lovely .
The food was amazing.
I cannot say enough about all the staff/ nursing team with how much mum was cared for.

I would highly recommend Oulton Park for your loved ones.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your kind words in reviewing the care and support we offered to your mother-in-law during her stay with us at Oulton Park Care Centre. The whole team were thankful that they got to know your mother-in-law, and support her during her stay. I will share your feedback with the wider team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marion W (Wife of Resident) published on 21 July 2025 Submitted via Postal Card
Overall Experience

My husband was cared for, for 5 weeks before he passed away on 19th June. All the staff were kind, patient professional and caring, which gave me and my family peace of mind. Having a view from his bedroom was lovely, and he sat outside sometimes. Special thanks to the manager who helped me with the admin for funding. Congratulations on your excellent service.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your kind words about the care and support we were able to offer your husband during his stay with us here at Oulton Park Care Centre. It was a privilege to be able to support you all in the last weeks of his life. I will feed back your comments to the wider team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stuart L (Son of Resident) published on 18 July 2025 Submitted via Website
Overall Experience
This is an excellent facility. Very welcoming and a great atmosphere. Everywhere is spotlessly clean and the food is great. All the staff are very professional and knowledgeable and are always willing to help or answer any questions you may have and I felt they all went above and beyond.
The care, attention, kindness and respect my mum was given and shown during her stay was outstanding and I cannot thank everyone enough.

I would highly recommend Oulton Park.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your kind words in reviewing the care and support that the team from Oulton Park Care Centre were able to give to your mum during her stay with us. I will pass your feedback on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mandy H (Daughter of Resident) published on 13 May 2025 Submitted via Website
Overall Experience

My dad was here for a month and was excellently looked after ..all the care staff were very kind friendly and helpful..the home was always very clean ..highly recommend the home to anyone ..the food was always very nice and the self service cafe for quests was brilliant

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your lovely words about the care that was given by Oulton Park to your Dad. I am pleased to read that the care we gave him was of the high standard and that the whole home team were friendly, kind and helpful. I will pass your feedback to the team - thank you once again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Melanie H (Daughter of Resident) published on 12 May 2025 Submitted via Website
Overall Experience

My mum spent her last 5 months here receiving excellent 24/7 care. I couldn't have wished for her to be in a better place with wonderful staff. Everybody was so very caring, considerate, thoughtful and respectful, nothing was ever too much trouble. From the start, admin made us feel like part of the family. With a nurse on duty 24/7 I felt comfortable my mum was cared for day and night. The dedicated carers are second to none, they are simply lovely human beings. Everywhere is clean & tidy. Daily entertainment and a weekly what's on programme circulated each week. A good choice of tasty meals freshly prepared served by friendly and helpful staff. The atrium is a lovely room to enjoy a drink & cake when visiting. A good size room fully furnished with en-suite. Ample car parking and gardens with colourful flowers in bloom. I felt reassured that mum was well looked after and I enjoyed quality time with her when visiting. Overall, high quality caring at its best, its like a 5 star hotel.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for submitting such a lovely response and great feedback. I am humbled that your mother's experiences at Oulton Park were so positive. We are proud of our team and facilities and continue to drive improvements to make our resident's home feel special.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bradley F (Friend of Resident) published on 7 May 2025 Submitted via Website
Overall Experience

Visited my friend for the first time recently at this fantastic Care Home - Upon entry I was greeted with warm, friendly smiles from the professional Receptionist who knowledgably answered my questions and took time to explain further information to me whilst showing me to my friends room - This home is clean and fresh and it's easy to see how comfortable the residents are here - other staff we met along the corridor all knew my friends details and requirements, despite him only staying here for a short period of time thus far - Nothing was too much trouble - my friend looked healthier and much more happier here, as opposed to when I last saw him at the hospital - I am pleased that he is now residing under the supervision of caring, attentive staff who are clearly well managed and clearly work together as a team - Great service deserves appreciation so....."well done" - "Thank you" and see you again soon x

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you Bradley for your review of the care we have been giving to your friend who is living with us here at Oulton Park. We love to have feedback from resident's friends and relatives and take great pride in the job we do to make everyone's stay here as happy as can be.Your feedback will be shared with the team - so thank you once again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E G (Friend of Resident) published on 17 April 2025 Submitted via Website
Overall Experience

Oulton Park is such a lovely care home, it's clean and well-kept, always smelling fresh as soon as you walk in. Staff are very friendly and meet you with smiles, ask after you and make sure you're okay. The food is fresh and is presented beautifully. All in all, I can't complain. The friend I came in to visit is also happy with the care she is receiving.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your wonderful review - we are pleased your friend is happy with the care they are receiving from the team at Oulton Park. With Kind Regards, David

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kath C (Daughter of Resident) published on 18 February 2025 Submitted via Postal Card
Overall Experience

My mum has really changed since she has lived at Barchester Oulton Park Care Home. Her life has been enriched by constant, caring company, helpful routines and wonderful activities. She is always smiley and eager to speak to staff as well as other clients. She is eager to thank them and appreciates all the staff do for her. As her daughter, I feel nothing but relief and gratitude.

Reply from Saran Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback it really does mean so much to the team, if you have any suggestions on where we can improve please let us know. Your review will be shared with the team many thanks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith W (Son of Resident) published on 5 December 2024 Submitted via Website
Overall Experience

A lovely place with excellent staff and care. My father spent his last days here and I couldn't have found a better place for him. The food was very good although he couldn't eat very much they tried to find things he liked. Very clean and excellent facilities for visitors as well.

Reply from Sarah Wright, Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to review Oulton Park, we really appreciate your lovely comments and will be shared with the team. Thank you again, best wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from N S (Niece of Resident) published on 8 October 2024 Submitted via Postal Card
Overall Experience

Our experience has been positive. My aunt is receiving the level of care we had hoped for. All of the staff have been very kind and friendly, even when my aunt is being tricky. I feel confident that my aunt gets the best care and I feel sure that I have found the best care for her.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your lovely comments, it really does mean so much to the team here. We would love to hear your thoughts and suggestions on the areas where we can improve our score rating. We have a suggestion box in reception or feel free to share them with me or any member of our team. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie H (Sister of Resident) published on 6 September 2024 Submitted via Website
Overall Experience

My brother returned to the home after a spell in hospital, they made him so welcome. It was also his birthday, they are all so caring. I can't thank them enough, his room was changed so he could use a wheelchair, brilliant team.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your kind comments. We really appreciate your review and it's so good to have him back with us at Oulton. I will share your review with the team. Kindest Regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 13 Jan 2026

    At Oulton Park we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed a Christmas...

  • 13 Jan 2026

    At Oulton Park we love hosting events that we can open up to our relatives, friends and the wider community. Life at *Care home* is about being part of the...

  • 18 Jul 2025

    ?? Barchester Care Awards – Divisional Winner ?? And our winner is… Gemma Hatton crowned Home Administrator of the year for the Central Division Next stop…the nationals! Over 5,250 incredibly...

Upcoming Events

There are no upcoming events for Barchester Oulton Park Care Home.

Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Barchester Oulton Park Care Home.

Meet the Team (7)

Gemma Hatton
Gemma HattonJob Title:AdministratorJoined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.

I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.

I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan Kidd
Nathan KiddJob Title:Head of MaintenanceJoined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.

I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.

Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela Williams
Angela WilliamsJob Title:Care PractitionerJoined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley Hartigan
Beverley HartiganJob Title:Team LeaderJoined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann Meen
Ann MeenJob Title:Team LeaderJoined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert Cable
Robert CableJob Title:2nd ChefJoined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy Marshall
Amy MarshallJob Title:HairdresserJoined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.

I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.

It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.

Frequently Asked Questions about Barchester Oulton Park Care Home

What types of Care is Barchester Oulton Park Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Oulton Park Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Oulton Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Oulton Park Care Home to the centre of Lowestoft?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Oulton Park Care Home to verify any information. View our terms and conditions. Barchester Oulton Park Care Home has an Enhanced Service -more info.