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Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft, Suffolk NR32 3AX
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The team is also welcoming to relatives and are always happy to listen to and address any concernsD H(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
This is a lovely care home and the staff are very caring.J W(Partner of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton ParkChristine A(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft

Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care....  

Care Provided by Barchester Oulton Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Oulton Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cheryl Mortimer(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (136)

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9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.770) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 136 reviews.

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Showing 136 reviews matching selected criteria
Review from Warren T (Son of Resident) published on 2 August 2024 Submitted via Postal Card
Overall Experience

Thank you for the care and attention given to my parents during their stay with you.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your comments which I will pass on to the team. Your review really means so much to the team and hope all is going well. Kind regards.

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Review from Norma R (Friend of Resident) published on 5 July 2024 Submitted via Website
Overall Experience

Experience in the past for a resident friend and today viewing for a friend for respite care in September, this is second to none in comfort, facilities, and the most caring of staff it is like a luxury hotel all on one floor.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for your amazing feedback and for taking the time to review us. Your review means so much to all the team here at Oulton Park and I will be sharing it with the team. Thank you again.

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Review from E N (Son of Resident) published on 27 June 2024 Submitted via Postal Card
Overall Experience

Professionalism, friendly and helpful staff. I am my family wanted the best level of care for our mother and Barchester Oulton Park Care Home has been a very good choice. Only a resident for a couple of months but we can already see the physical and mental benefit to our mother. A great part of this is the high level of attentiveness from the staff.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review and feedback to Oulton Park. It really means so much to the team here. Thank you again.

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Review from Karen S (Daughter of Resident) published on 26 June 2024 Submitted via Website
Overall Experience

We moved our mother into Barchester Oulton Park last year, and we cannot praise the staff enough, from auxiliary to management. They work together as a team and seem happy in their jobs as carers. The staff have many good qualities like kindness, attentiveness and empathy, and are always very respectful to both residents and their families. The home and its surroundings are inviting and very homely, it hasn't got such a 'clinical' feel to it as they have good carpets and home furnishings, complete with a cafe area with free tea, coffee and cakes, etc. I would highly recommend this care home for anyone's loved ones.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to feedback and your comments. Your review really means alot to all of us here at Oulton Park and really is appreciated by the team, which I will share with the team. Thank you again.

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Review from Maureen F (Wife of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience
Everyone is very caring, polite care home to tell everyone. Like the staff, they talk to my husband in a lovely way.

Look forward to seeing him though he doesn't remember me now.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park. It really does mean so much to the team at Oulton Park and your comments make such a difference to us here at Oulton Park. Thank you.

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Review from Jean H (Friend of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

I've visited my friend's brother every week for a year and I've seen nothing but kindness and care from everyone. It's clean and it's a pleasure to visit and food is very good as I've eaten there, you can pay to eat with your family. I've got nothing but praise for staff.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your lovely comments. It means so much to myself and the team here at Oulton Park and shall share your review with the team. Many thanks again.

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Review from Eric K (Son of Resident) published on 22 April 2024 Submitted via Postal Card
Overall Experience
The staff are very polite, very helpful and always on hand to help.
Food is very good. All in all, very happy that the care my mother gets is top-notch.

You know that your loved one is well cared for.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to review Oulton Park and comment on your experience, we really do appreciate it. If you have any suggestions to help us improve, please let us know or use our suggestions box. I shall ensure your review is shared with the team as this makes such a difference to us all. Thank you.

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Review from J I (Cousin of Resident) published on 18 April 2024 Submitted via Website
Overall Experience

Visited my cousin for the first time whilst away on holiday in the area. What a lovely welcome I had was shown the room, lovely clean, tidy odourless home, everyone was welcoming and made me feel welcome upon entering for my visit.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your experience, it really does mean so much to all of the team here. Thank you

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Review from Phillip N (Brother of Resident) published on 18 April 2024 Submitted via Website
Overall Experience

I have nothing but praise for the staff and management, they are all so friendly and polite, over my many visits to Oulton Park I have got to know the names of most of the staff and residents and it’s just like one big family, all the carers go above and beyond with there care, I would recommend Oulton Park to anyone who needs a care home.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thankyou so very much for taking the time to review Oulton Park and telling us about your experience. It really means so much to all of the team here at Oulton and makes such a difference to the team here. Thank you again.

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Review from D B (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

A beautiful home with caring and attentive staff. High standards of cleanliness and care. I feel reassured that my mother is in good hands.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park, it means so much to myself and the team here. Please feel free to share any areas that you feel we could improve on as we would love to hear your suggestions. Thank you again.

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Review from N H (Resident / Service User) published on 12 April 2024 Submitted via Postal Card
Overall Experience

My experience so far has been outstanding. The staff have made me special and welcome and any doubts about nursing homes have been put firmly to rest. I thank everyone for making any visitors feel as welcome as I do. I really do like it here.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to feedback and review Oulton Park, it really does mean so much to the team and myself to hear about your experience. Thank you again.

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Review from L B (Relative of Resident) published on 10 April 2024 Submitted via Website
Overall Experience

Oulton Park is a care home that from the very start offers a very high level of care in a very professional manner. When putting our relative into care we were very nervous & anxious as a family but from our show round with the very lovely manager who showed us nothing but love care and support in a very professional manner. We were put at ease and from this minute onwards we knew that this was going to be a very safe home for our relative where she was going to be safe & cared for. The home offers a very professional manner the cleanliness of the home is at a very high manner and the food options and brilliant for choices & when it comes to the staff they do an outstanding job in the care they provide with personal touches throughout. From the time our relative came to the home until when she passed away, we could not thank the home overall for what they have done not only for the relative but for us as a family making the experience truly special. Thank you to the manager & all the staff.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to review Oulton Park and for your lovely comments at this sad time. your review really does make such a difference to the team at Oulton. I ensure I will feedback to the team. Take care.

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Review from Lucia A (Wife of Resident) published on 22 February 2024 Submitted via Postal Card
Overall Experience

I could not fault anything in the home. Staff were very helpful and caring. Comfort was a priority in my eyes and cleanliness. Highly recommend this home.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to review Oulton Park and your comments really mean so much to the team here at Oulton Park. Thank you for your feedback.

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Review from A R (Grandson of Resident) published on 16 February 2024 Submitted via Postal Card
Overall Experience

Whenever I visited my nan, her room was spotless and staff were always checking in on her to meet her needs. If you had any concerns, they dealt with these straight away. They also made sure that any visitors were ok too. If personal things had to be done then we were asked to leave the room to protect her dignity.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your comments. It really means so much to the team here. If you have any suggestions for any areas of improvement, please let us know. Thank you again for taking the time to feedback to us.

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Review from Ivan B (Brother-in-law of Resident) published on 5 February 2024 Submitted via Website
Overall Experience

I am a local historian and today (30th January 2024), I attended, together with the Mayor of Lowestoft, an event to celebrate with the staff and residents the 20th anniversary of the Oulton Park Care home. It was a most enjoyable experience, and I was very impressed by the building, facilities, staff and accommodation. I also have a relative who is a resident here, and my family are very pleased with the care and kind attention she receives here. Thank you, Oulton Park, may you continue to keep up your good work for many more years to come!

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and joining us on our 20th-year celebrations. We hope to see you again soon. Your review means so much to the team here.

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No Rating
Review from Jill A (Friend of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Absolute 100% care. 100% friendly. 100% support. Extra special thanks to General Manager and Administrator for fighting our corner.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback and taking the time to review Oulton Park. This really means so much to all the team here and myself, and to read your positive comments and it was an absolute pleasure to assist your loved one in this case. Hope to see you soon.

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Review from S B (Stepdaughter of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience

I have found the staff to be very friendly and helpful. The home and rooms are always very clean and tidy. The staff always happy to go the extra mile to help.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park Care Centre and for your positive feedback. This really means so much to myself and the team at Oulton Park and we really appreciate your comments. Stay in touch and feel free to visit any time.

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Review from R W (Son of Resident) published on 22 September 2023 Submitted via Website
Overall Experience

Excellent, resident-centred care. Friendly attentive staff in all areas, such as carers, catering, nurses and administration/ office. Prompt appropriate responses to questions. No issues; very highly recommended.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to review Oulton Park, It really means the world to the team here and we appreciate it.

Kind Regards Sarah

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Review from Jane E (Wife of Resident) published on 11 July 2023 Submitted via Postal Card
Overall Experience

On June 2nd 2023 my husband arrived at Oulton Park Care Home after a few weeks in the hospital. We were both welcomed as soon as we arrived by the staff. In the few weeks, my husband has been a resident, the staff have always been welcoming, helpful and professional. I would not hesitate to recommend Oulton Park Care Home.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park. It really means so much to the team here at Oulton Park. Thank you again.

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Review from Peter C (Son of Resident) published on 11 July 2023 Submitted via Postal Card
Overall Experience

Having only been a few times I'm quite impressed by the quality of the accommodation. The staff are so friendly, the food is good, its always clean, comfortable and set in pleasant grounds.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so very much for taking the time to complete a review for Oulton Park, We really appreciate your feedback and it means so much to the team here. Thank you again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 13 Jan 2026

    At Oulton Park we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed a Christmas...

  • 13 Jan 2026

    At Oulton Park we love hosting events that we can open up to our relatives, friends and the wider community. Life at *Care home* is about being part of the...

  • 18 Jul 2025

    ?? Barchester Care Awards – Divisional Winner ?? And our winner is… Gemma Hatton crowned Home Administrator of the year for the Central Division Next stop…the nationals! Over 5,250 incredibly...

Upcoming Events

There are no upcoming events for Barchester Oulton Park Care Home.

Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Barchester Oulton Park Care Home.

Meet the Team (7)

Gemma Hatton
Gemma HattonJob Title:AdministratorJoined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.

I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.

I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan Kidd
Nathan KiddJob Title:Head of MaintenanceJoined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.

I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.

Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela Williams
Angela WilliamsJob Title:Care PractitionerJoined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley Hartigan
Beverley HartiganJob Title:Team LeaderJoined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann Meen
Ann MeenJob Title:Team LeaderJoined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert Cable
Robert CableJob Title:2nd ChefJoined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy Marshall
Amy MarshallJob Title:HairdresserJoined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.

I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.

It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.

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