Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 132 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.
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Care Provided by Barchester Oulton Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements.

Contact Barchester Oulton Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Barchester Oulton Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cheryl Mortimer (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (132)

9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.786) out of 10, based on 33 reviews in the last 2 years.
Over all time Barchester Oulton Park Care Home has 132 reviews.

Overall Experience
  • 106
  • 21
  • 2
  • 1
  • 2
Date Published
  • 132
  • 7
  • 12
  • 33
  • 99
Reviewer Connection to Barchester Oulton Park Care Home
  • 37
  • 17
  • 11
  • 10
  • 6
  • 6
  • 6
  • 6
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 132, showing 41-60
Review from G R (Friend of Resident) published on 4 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely visit to the home, was clean and tidy. Well laid out Café lounge area with plenty of options for drinks and cakes. There was lots of activity within the home with nice calming music playing, still able to have a conversation with my friend.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for your feedback it really does mean so much to us here at Oulton Park, and the team really appreciate it. we look forward to seeing you again soon.
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Review from D J (Stepdaughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a beautiful home, very well looked after and clean. Staff go above and beyond their duty. Always kind and courteous. If you ask for anything it's always followed through. Residents are highly respected and their privacy is always contained. Apparently, the coffee could be better?
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to give us your feedback. It really does mean a great deal to us as a team here at Oulton Park.
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Review from J W (Daughter of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all of you at Oulton Park Care Centre for taking such good care of my much-loved mum during the last few years of her life with you. It was evident that many of you had a soft spot for her during my visits. You have a place made special with lovely staff in all areas, always welcoming,
with many of you going the extra mile in your care for her. You know how much she appreciated it too. Through your care, you have made it possible for me to build many more years of happy memories with my mum.


Living so far away, I really appreciated the efforts so many of you made so I could speak with her on the phone so regularly. Plus, not being restricted to particular visiting times meant I could spend lots of time with her when we came over to Lowestoft. The measures you put in place to ensure all the family had a chance to visit during the difficult Covid restrictions were particularly appreciated.
Thank you for caring for my mum in her final days and for all you did to care for us too.

Reply from Gemma Hatton, Administrator at Barchester Oulton Park Care Home
Thank you so much for your feedback and comments we really do appreciate it and means so much to the team here at Oulton Park. Our thoughts are with you at this time.
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Review from Joy B (Sister of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What was obvious before and since by sister's admission was the attention to detail, the efficiency and the caring in the running of Oulton Park. For example, the initial contact was professional and so very helpful in quickly assessing a difficult care situation. The care centre is very welcoming,
attractively furnished and spacious. All staff have interacted in a reassuring way. The continuity of medical care has been much appreciated. My sister was adamant that she would not leave her house, but this week was saying 'I like it here'.
Reply from Gemma Hatton, Administrator at Barchester Oulton Park Care Home
Thank you so much for your kind words and taking the time to leave such a great review about our home and the care experienced by your sister. I will be sure to share with the home team and thank you…read more
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Review from Lisa P (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Oulton Park in mid-October. All the staff are warm and welcoming. The food is very good. The care mum is receiving is excellent. Plenty of activities and social interaction. Her bedroom is spacious and the home is nicely decorated. Overall, mum's quality of life and mental well-being has
improved. I feel mum is safe and very well cared for. The management is excellent too.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for your great feedback about our home, our team, the care your mum receives, our food and the activities too! We all very much appreciate your kind words and it means a tremendous…read more
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Review from Helen B (Granddaughter of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Beautiful decor, always clean to high standard. All staff I have met have been approachable and helped with all questions etc. The home always smells nice, and facilities are appropriate and well maintained. The garden space is again beautiful, there are always things for residents to do if they wish.
Overall a good home.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank for taking time to review our home. Your feedback about our team, our facilities, garden and life enrichment activities really do mean the world to each and every one of us! Thank you so much…read more
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Review from D A (Great-Nephew of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great uncle is living with Dementia and has been at Oulton Park for 5 years in the Memory Lane community. I cannot fault the outstanding care he receives and the communication my family receive from the home too. The care team are amazing, know him so well and the food is absolutely superb too! Very
happy, impressed and I would not hesitate in recommending Oulton Park to anyone.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for your amazing review about our home team and the care that your great uncle receives here at Oulton Park. It really does mean so much to all of us and we are so pleased that you…read more
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Review from J B (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dignified, kindness, understanding, calm and supportive.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for your amazing review about the care we provide and our team here at Oulton Park. It really does mean so much to us all!
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Review from M H (Wife of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in the home for 5 years and seven months. He has always been well cared for and the staff very helpful and patient as he could become argumentative and awkward as his illness progressed. He couldn't do anything for himself so needed lots of help and care. The manager, clerical staff and
carers have always been very kind to me.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for taking the time to write and provide this lovely feedback about Oulton Park and the care we provide. I will be sure to share it with the team and it really does mean a lot to us…read more
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Review from A M (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather was looked after very well throughout his 5-year stay.
As his health declined he was bed bound for 4 years and his skin was intact throughout.
He was treated to food during the night if he was hungry and helped with all his care.
The staff treated us as a family and were always welcoming
and very kind to my Mum.
The present manager is excellent and has raised the standards throughout.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you so much for your kind words and positive review about the care your stepfather received during his 5 years stay with us here at Oulton Park. Providing the highest standard of care is what…read more
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Review from A B (Son of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum was in Oulton Park Care Home for a couple of months. She was recovering from a hip operation and also has Parkinsons' at the age of 91. Being very poorly, I can say the care home staff have made every endeavour to settle her in the home. All the nurses and care staff have been very attentive
to her considerable needs and have made sure all of the relevant professionals have been involved in securing the best outcome for Mum. The home has recently been refurbished and the garden is nice.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home
Thank you very much for your kind words and lovely feedback about Mum's care experience here at Oulton Park. This really does mean a lot to us all here and I will be sure to share this with the team!
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Review from D H (Niece of Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has improved standards and care for my uncle as he no longer spends every day in bed. This has happened in the last 6 months.
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Review from I T (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into the care home about two weeks ago and already I can see that she is being well looked after. She is kept clean and well dressed by very attentive and friendly staff. Mum has problems with her diet and the staff are very helpful in trying to give her alternative food. She has a lovely
bright and airy room which is kept clean and tidy. Overall I am very happy with the care she is receiving.
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Review from J T (Son-in-law of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has only been in the home for two weeks but in that short time, I have been really impressed with Oulton Park Care Home. The rooms are lovely and the impression is of being in your own home. I have to mention the staff, they are so helpful and very attentive to my mother-in-law who
is always clean and comfortable when we visit. They are always willing to help with any dietary issues she has. To sum up, we are very pleased with the care she is receiving.
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Review from J W (Partner of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy with the care that has been given to my partner. The food is very good. The staff have coped very well whilst the home is being refurbished. This is a lovely care home and the staff are very caring.
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Review from C B (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Yes, very nice stage helpful and pleasant.
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Review from A F (Husband of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident now for approximately 18 months. I can't thank the care home enough for the way they have cared for my wife. The staff are all very attentive and she is kept nice and clean and well dressed. Her room is very light and airy and is kept immaculate, clean and tidy. The meals
are very good and residents have a choice of menu. If my wife has any health problems the Doctors and Nurses will be called if necessary. All in all, I am very happy with the care home.
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Review from S F (Resident) assisted by family/friend published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for quite a few months and I am very contented and happy in the home. The carers ensure that I am very clean and given the option of what I want to wear each day. I am given a choice of meals and find them to be very good. The home provides activities that I can either join in
with or stay in my room if I so wish and can read or watch T.V. The carers are all very caring and helpful. My room has an ensuite and is kept very clean.
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Review from N B (Daughter of Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been in Barchester Oulton Park Care Home for 5 years now and the care and compassion that she's received from all members of staff has been excellent. The weight off our shoulders knowing that she's safe and looked after has been life-changing for us all. As always, I would highly recommend.
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Review from M S (Stepdaughter of Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been a resident of Oulton Park Care Home since June 2020, when we had to make the difficult decision to place him into their care as we could no longer care for him at home safely. His care has been excellent. His many needs are met with respect and dignity and he has thrived under their
care. The staff and management have been so kind and helpful and always acting in a professional manner and evolving us in any decision regarding dads care. As a family, we cannot thank them enough for looking after dad and would not hesitate to recommend them as a care provider.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Barchester Oulton Park Care Home is calculated as follows: ( (311 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 387 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (8)

David

David Leaper

Job Title: General Manager Joined: 2025

My name is David and I joined Barchester Healthcare in 2024 as a Deputy General Manager. I have been fortunate and privileged to start in the role of General Manager of Oulton Park Care Centre in 2025.


I have been a nurse for more than 20 years, spending most of my time working in community nursing services throughout Norfolk and Suffolk. I have a wide range of experience both clinically and in leadership and try to foster a friendly and approachable manner in my daily work. Having trained in Suffolk, I obtained my nursing diploma, then obtained a first-class degree in Primary Care Nursing through the UEA.


I am passionate about providing person-centred care, and hope to support this as a core ethos in the home, ensuring that the people we care for, and their relatives and advocates, are listened to and included when planning the care that we deliver. The people we care for should feel that this is their home from home, and I am keen to do what I can to support this.


I welcome feedback from anyone who can support me and the team to provide outstanding care to the people we care for. Please feel free to come along and have a look at what we do to support people here at Oulton Park Care Centre.

Gemma

Gemma Hatton

Job Title: Administrator Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan

Nathan Kidd

Job Title: Head of Maintenance Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela

Angela Williams

Job Title: Care Practitioner Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley

Beverley Hartigan

Job Title: Team Leader Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann

Ann Meen

Job Title: Team Leader Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert

Robert Cable

Job Title: 2nd Chef Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy

Amy Marshall

Job Title: Hairdresser Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.


 

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