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Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft, Suffolk NR32 3AX
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The team is also welcoming to relatives and are always happy to listen to and address any concernsD H(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
This is a lovely care home and the staff are very caring.J W(Partner of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton ParkChristine A(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft

Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care....  

Care Provided by Barchester Oulton Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Oulton Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cheryl Mortimer(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (136)

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9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.770) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 136 reviews.

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Showing 136 reviews matching selected criteria
Review from Robert S (Friend of Resident) published on 11 July 2023 Submitted via Website
Overall Experience

Had such a lovely day at the Summer Fete on Saturday. What a beautiful home and very welcoming. My friend who I was visiting said he was having a great time at Oulton Park. I met the manager who was really warm and friendly and very knowledgeable. I'm looking forward to visiting again. Superb.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to review Oulton Park and your experience. It really does mean so much to the team here. Thank you again.

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Review from A E (Niece of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience
My aunt has had challenging moments and incidents. I've been phoned to tell me and keep me up to date with all that is going on.

I am greeted with very friendly faces and reception every time I visit. Very happy with the level of care my aunt is receiving.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your comments and review it really means so much to us here at Oulton Park. Thank you.

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Review from C P (Wife of Resident) published on 22 June 2023 Submitted via Postal Card
Overall Experience

My husband has recently been to Oulton Park for respite. He was very well cared for and the staff were kind and helpful. He was extremely content whilst there and would have stayed longer. I wouldn't hesitate to use the home again.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback and for taking the time to review us it really does mean so much to the team at Oulton Park. Thank you.

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Review from T N (Daughter of Resident) published on 21 April 2023 Submitted via Postal Card
Overall Experience

Mum fast-tracked for palliative care and a bed was available at Oulton Park. I couldn't ask for a better place for Mum. In the short time, she has been here so far she has become noticeably more cared for. Mum is now eating well, more alert and has more good days.

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Review from G R (Friend of Resident) published on 4 April 2023 Submitted via Website
Overall Experience

Lovely visit to the home, was clean and tidy. Well laid out Café lounge area with plenty of options for drinks and cakes. There was lots of activity within the home with nice calming music playing, still able to have a conversation with my friend.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback it really does mean so much to us here at Oulton Park, and the team really appreciate it. we look forward to seeing you again soon.

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Review from D J (Stepdaughter of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

Such a beautiful home, very well looked after and clean. Staff go above and beyond their duty. Always kind and courteous. If you ask for anything it's always followed through. Residents are highly respected and their privacy is always contained. Apparently, the coffee could be better?

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to give us your feedback. It really does mean a great deal to us as a team here at Oulton Park.

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Review from J W (Daughter of Resident) published on 27 January 2023 Submitted via Website
Overall Experience

Thank you to all of you at Oulton Park Care Centre for taking such good care of my much-loved mum during the last few years of her life with you. It was evident that many of you had a soft spot for her during my visits. You have a place made special with lovely staff in all areas, always welcoming, with many of you going the extra mile in your care for her. You know how much she appreciated it too. Through your care, you have made it possible for me to build many more years of happy memories with my mum.

Living so far away, I really appreciated the efforts so many of you made so I could speak with her on the phone so regularly. Plus, not being restricted to particular visiting times meant I could spend lots of time with her when we came over to Lowestoft. The measures you put in place to ensure all the family had a chance to visit during the difficult Covid restrictions were particularly appreciated.

Thank you for caring for my mum in her final days and for all you did to care for us too.

Reply from Gemma Hatton, Administrator at Barchester Oulton Park Care Home

Thank you so much for your feedback and comments we really do appreciate it and means so much to the team here at Oulton Park. Our thoughts are with you at this time.

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Review from Joy B (Sister of Resident) published on 12 January 2023 Submitted via Postal Card
Overall Experience

What was obvious before and since by sister's admission was the attention to detail, the efficiency and the caring in the running of Oulton Park. For example, the initial contact was professional and so very helpful in quickly assessing a difficult care situation. The care centre is very welcoming, attractively furnished and spacious. All staff have interacted in a reassuring way. The continuity of medical care has been much appreciated. My sister was adamant that she would not leave her house, but this week was saying 'I like it here'.

Reply from Gemma Hatton, Administrator at Barchester Oulton Park Care Home

Thank you so much for your kind words and taking the time to leave such a great review about our home and the care experienced by your sister. I will be sure to share with the home team and thank you once again for this - it really does mean so much!

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Review from Lisa P (Daughter of Resident) published on 22 November 2022 Submitted via Website
Overall Experience

Mum went into Oulton Park in mid-October. All the staff are warm and welcoming. The food is very good. The care mum is receiving is excellent. Plenty of activities and social interaction. Her bedroom is spacious and the home is nicely decorated. Overall, mum's quality of life and mental well-being has improved. I feel mum is safe and very well cared for. The management is excellent too.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your great feedback about our home, our team, the care your mum receives, our food and the activities too! We all very much appreciate your kind words and it means a tremendous amount to us all here at the home.

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Review from Helen B (Granddaughter of Resident) published on 31 October 2022 Submitted via Website
Overall Experience

Beautiful decor, always clean to high standard. All staff I have met have been approachable and helped with all questions etc. The home always smells nice, and facilities are appropriate and well maintained. The garden space is again beautiful, there are always things for residents to do if they wish. Overall a good home.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank for taking time to review our home. Your feedback about our team, our facilities, garden and life enrichment activities really do mean the world to each and every one of us! Thank you so much from all of us here at Oulton Park Care Centre.

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Review from D A (Great-Nephew of Resident) published on 31 October 2022 Submitted via Website
Overall Experience

My great uncle is living with Dementia and has been at Oulton Park for 5 years in the Memory Lane community. I cannot fault the outstanding care he receives and the communication my family receive from the home too. The care team are amazing, know him so well and the food is absolutely superb too! Very happy, impressed and I would not hesitate in recommending Oulton Park to anyone.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your amazing review about our home team and the care that your great uncle receives here at Oulton Park. It really does mean so much to all of us and we are so pleased that you find the communication from the home and our food superb too. I will be sure to share this with the team and thank you once again for your lovely feedback and kind words.

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Review from J B (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card
Overall Experience

Dignified, kindness, understanding, calm and supportive.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your amazing review about the care we provide and our team here at Oulton Park. It really does mean so much to us all!

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Review from M H (Wife of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

My husband was in the home for 5 years and seven months. He has always been well cared for and the staff very helpful and patient as he could become argumentative and awkward as his illness progressed. He couldn't do anything for himself so needed lots of help and care. The manager, clerical staff and carers have always been very kind to me.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for taking the time to write and provide this lovely feedback about Oulton Park and the care we provide. I will be sure to share it with the team and it really does mean a lot to us all.

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Review from A B (Son of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

My Mum was in Oulton Park Care Home for a couple of months. She was recovering from a hip operation and also has Parkinsons' at the age of 91. Being very poorly, I can say the care home staff have made every endeavour to settle her in the home. All the nurses and care staff have been very attentive to her considerable needs and have made sure all of the relevant professionals have been involved in securing the best outcome for Mum. The home has recently been refurbished and the garden is nice.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you very much for your kind words and lovely feedback about Mum's care experience here at Oulton Park. This really does mean a lot to us all here and I will be sure to share this with the team!

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Review from A M (Daughter of Resident) published on 24 August 2022 Submitted via Website
Overall Experience
My stepfather was looked after very well throughout his 5-year stay.
As his health declined he was bed bound for 4 years and his skin was intact throughout.
He was treated to food during the night if he was hungry and helped with all his care.
The staff treated us as a family and were always welcoming and very kind to my Mum.

The present manager is excellent and has raised the standards throughout.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your kind words and positive review about the care your stepfather received during his 5 years stay with us here at Oulton Park. Providing the highest standard of care is what drives us every day and the team and I appreciate your feedback very much.

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Review from D H (Niece of Resident) published on 13 May 2022 Submitted via Postal Card
Overall Experience

The care home has improved standards and care for my uncle as he no longer spends every day in bed. This has happened in the last 6 months.

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Review from I T (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience

My mum moved into the care home about two weeks ago and already I can see that she is being well looked after. She is kept clean and well dressed by very attentive and friendly staff. Mum has problems with her diet and the staff are very helpful in trying to give her alternative food. She has a lovely bright and airy room which is kept clean and tidy. Overall I am very happy with the care she is receiving.

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Review from J T (Son-in-law of Resident) published on 19 April 2022 Submitted via Postal Card
Overall Experience

My mother-in-law has only been in the home for two weeks but in that short time, I have been really impressed with Oulton Park Care Home. The rooms are lovely and the impression is of being in your own home. I have to mention the staff, they are so helpful and very attentive to my mother-in-law who is always clean and comfortable when we visit. They are always willing to help with any dietary issues she has. To sum up, we are very pleased with the care she is receiving.

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Review from J W (Partner of Resident) published on 5 April 2022 Submitted via Postal Card
Overall Experience

I have been very happy with the care that has been given to my partner. The food is very good. The staff have coped very well whilst the home is being refurbished. This is a lovely care home and the staff are very caring.

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Review from C B (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card
Overall Experience

Yes, very nice stage helpful and pleasant.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 13 Jan 2026

    At Oulton Park we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed a Christmas...

  • 13 Jan 2026

    At Oulton Park we love hosting events that we can open up to our relatives, friends and the wider community. Life at *Care home* is about being part of the...

  • 18 Jul 2025

    ?? Barchester Care Awards – Divisional Winner ?? And our winner is… Gemma Hatton crowned Home Administrator of the year for the Central Division Next stop…the nationals! Over 5,250 incredibly...

Upcoming Events

There are no upcoming events for Barchester Oulton Park Care Home.

Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Barchester Oulton Park Care Home.

Meet the Team (7)

Gemma Hatton
Gemma HattonJob Title:AdministratorJoined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.

I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.

I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan Kidd
Nathan KiddJob Title:Head of MaintenanceJoined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.

I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.

Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela Williams
Angela WilliamsJob Title:Care PractitionerJoined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley Hartigan
Beverley HartiganJob Title:Team LeaderJoined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann Meen
Ann MeenJob Title:Team LeaderJoined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert Cable
Robert CableJob Title:2nd ChefJoined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy Marshall
Amy MarshallJob Title:HairdresserJoined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.

I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.

It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.

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