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Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft, Suffolk NR32 3AX
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The team is also welcoming to relatives and are always happy to listen to and address any concernsD H(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
This is a lovely care home and the staff are very caring.J W(Partner of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton ParkChristine A(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft

Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care....  

Care Provided by Barchester Oulton Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Oulton Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cheryl Mortimer(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (136)

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9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.770) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 136 reviews.

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Showing 136 reviews matching selected criteria
Review from A F (Husband of Resident) published on 18 February 2022 Submitted via Postal Card
Overall Experience

My wife has been a resident now for approximately 18 months. I can't thank the care home enough for the way they have cared for my wife. The staff are all very attentive and she is kept nice and clean and well dressed. Her room is very light and airy and is kept immaculate, clean and tidy. The meals are very good and residents have a choice of menu. If my wife has any health problems the Doctors and Nurses will be called if necessary. All in all, I am very happy with the care home.

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Review from S F (Resident / Service User) published on 18 February 2022 Submitted via Postal Card
Overall Experience

I have been a resident for quite a few months and I am very contented and happy in the home. The carers ensure that I am very clean and given the option of what I want to wear each day. I am given a choice of meals and find them to be very good. The home provides activities that I can either join in with or stay in my room if I so wish and can read or watch T.V. The carers are all very caring and helpful. My room has an ensuite and is kept very clean.

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Review from N B (Daughter of Resident) published on 11 February 2022 Submitted via Website
Overall Experience

My mum had been in Barchester Oulton Park Care Home for 5 years now and the care and compassion that she's received from all members of staff has been excellent. The weight off our shoulders knowing that she's safe and looked after has been life-changing for us all. As always, I would highly recommend.

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Review from M S (Stepdaughter of Resident) published on 19 November 2021 Submitted via Postal Card
Overall Experience

My dad has been a resident of Oulton Park Care Home since June 2020, when we had to make the difficult decision to place him into their care as we could no longer care for him at home safely. His care has been excellent. His many needs are met with respect and dignity and he has thrived under their care. The staff and management have been so kind and helpful and always acting in a professional manner and evolving us in any decision regarding dads care. As a family, we cannot thank them enough for looking after dad and would not hesitate to recommend them as a care provider.

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Review from Bev B (Niece of Resident) published on 28 October 2021 Submitted via Website
Overall Experience

My uncle was placed in this care home in July 2020. All the information we were given sounded amazing so we were more than happy for him to reside there. He went downhill a lot in that first year and we never really got an explanation for as to why. He did have some health issues and certainly, lockdown didn’t help. However after visiting this home for a long time, I would like to say how different it has become since the new manager has returned. From the moment you enter the home now, it feels different and now when we ask to speak to the staff about anything, they have been more forthcoming. I do feel that my uncle is being looked after better now and cannot praise the staff enough, each one I have spoken to has been pleasant which helps put my mind at ease when I leave so I hope this continues to improve.

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Review from Mike T (Son of Resident) published on 11 August 2021 Submitted via Postal Card
Overall Experience

Due to Covid it is difficult to give a concise review of Mums care situation. Most of my communication with staff has been over the phone, but this said the staff have been very helpful in providing me with updates of my Mums health and medical issues. My mum is settled and calm and is not anxious with her surroundings which reflects the care she is given. I talk with Mum ofter but best are the visits which we have in the beautiful gardens, she is always pleasantly dressed and looking attractive. We are very happy with the quality of care at Barchester Oulton Park Care Home

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Review from Jacqueline E (Regular Volunteer) published on 27 April 2021 Submitted via Postal Card
Overall Experience

I have been involved with Oulton Park for approximately 4 years. My father spent his final 2 years there, where he was very happy and well cared for. All staff working together for the good of the residents. I have continued to visit (until Covid) to entertain with local history and cooking demonstrations. Always a pleasure. Special thanks to the activity staff, who do a great job!

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home
Dear Jacqueline,

Thank you very much for your lovely feedback. I will pass your comments on to all the staff.

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Review from Judith A (Wife of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience

The residents are very well cared for. All the staff are caring and welcoming. The accommodation is clean and comfortable. My husband couldn't be in better hands.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home
Dear Judith,
Thank you very much for your feedback. It is really important for all of us to have your views regarding the care your husband is receiving in our beautiful care home. I will pass your lovely comments on to our team.

Thank you.

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Review from Jacqui H (Daughter of Resident) published on 13 April 2021 Submitted via Website
Overall Experience
After a year apart, I've finally had a bedroom visit with my mum. Walking through to her room, I could see that yes, there have been changes.

You can't go through a year of pandemic and not come out completely unscathed, but I was reassured to see that the same extraordinary level of care is still as apparent as it ever was pre-Covid. The staff are caring and compassionate, considering what they've been through they are truly amazing. Whilst Covid restrictions mean that outside entertainment is sorely missed, the activities team are working tirelessly to fill the void with alternatives, including using technology - although I'm sure there's no substitute for 'Elvis'! I had a lovely, relaxed time with Mum and can see that she is happy and well cared for.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Dear Jacqui, thank you so much for your review and lovely feedback. We are very happy to hear that you are happy with your mothers care. All the staff are going the extra mile to make sure your mother is safe and well cared for. I will pass your lovely comments on to all the staff. Thank you.

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Review from C A (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card
Overall Experience

It is hard to write a review as I haven't been in the home for over a year due to COVID. I think Oulton Park has handled the visiting appointments well, to the outside visits in the summer and the indoor visits in the winter. I was impressed with the indoor suite, they did a really good job. All the staff made it easy for us the family to communicate with Mum. We could see that she was bright and being well looked after.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home
Dear Christine, thank you so much for your lovely feedback. It is very much appreciated. We are very pleased to hear your positive feedback in relation to the visiting appointment system to see your loved one.

Thank you.

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Review from J B (Son of Resident) published on 31 March 2021 Submitted via Postal Card
Overall Experience

Though it is early days, as Dad has only been at Oulton Park for just over a month, we have found the management and staff very efficient and caring. Dad seems to be happy with the environment he is in. As we all know, placing someone into care is an emotional experience for all involved. However, the way Dad seems to be settling in is giving us confidence for the future, and this can only be due to the care he is receiving at Oulton Park.

Reply from Sofia Pereirea, General Manager at Barchester Oulton Park Care Home
Thank you so much for your lovely review. The reviews we receive mean so much to us all here at Oulton Park. I will pass on your kind comments to all the staff at Oulton Park.

It is an honour to be able to care for your dad and our other residents.

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Review from Stephanie (Friend of Resident) published on 16 March 2021 Submitted via Website
Overall Experience

Such a friendly team working to keep residents safe and happy in these difficult times. The food is always appealing even for people with pureed meals, staff are always chatting to patients whilst getting on with their care.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback, it is very much appreciated. All feedback is welcome.

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Review from G W (Friend of Resident) published on 10 February 2021 Submitted via Postal Card
Overall Experience

All the staff showed care, understanding and patience. They arranged safe visits during the virus lockdown and then extra visits due to my friend's dementia. I really cannot thank them enough for all the help they gave to us both.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Thank you for your lovely review. Here at Oulton Park, we like to look after our families as well as our residents. I will pass your kind comments on to our team here at Oulton Park.

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Review from S R (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card
Overall Experience

Very caring staff, my mother is very happy. My only grievance is it is rather expensive, and as my sister and I had to sell my mother's property to finance her stay in Oulton Park, money is getting quite low to enable her staying in the care home.

Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home
Thank you very much for your review, it is very much appreciated.

All feedback is greatly received. We are happy to see that your mum is very happy here at Oulton Park.

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Review from Ruth Y (Daughter-in-law of Resident) published on 19 October 2020 Submitted via Postal Card
Overall Experience

The quality of care at Oulton Park Care Centre is extremely high. My mother-in-law has been a resident there for 7-months, requiring complex medical care. Due to covid19, we were not able to visit her for the last 6-months. We are able to speak to her on the phone and were given regular updates on her health and well-being. We can now have weekly distanced visits, and see she is being well cared for. Always tidy and nicely dressed, and sometimes pleased to show off nicely manicured and painted fingernails or wearing a pretty coloured hairband she has made. Carers are cheerful, friendly and sensitive to sometimes difficult situations. Always a welcoming atmosphere. Cannot praise the staff highly enough in these extremely difficult times. Mother is getting the best possible care. Many thanks to all the staff.

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home
Thank you so much for your feedback regarding the care your loved one is receiving here at Oulton Park. We always take great pride in our work and the care that we give. It is lovely to read your comments. I will pass your comments and thanks onto the teams that work at Oulton.

Kind regards.

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Review from S G (Power of Attorney of Resident) published on 14 July 2020 Submitted via Postal Card
Overall Experience

The care home is spotless. Very clean. Carers are lovely, kind, hardworking, and thoughtful. Treat residents with respect. Front of house staff are friendly. The problem here is management. A succession of managers who make false promises. Lack of communication, not good enough. Nursing care is sometimes excellent/sometimes not!

Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you for your review and the positive comments you have made about the team here. They work hard to ensure our residents are given the best care at all times. Oulton Park is part of a region and a division which have been overseen by the same Managing Director for nearly four years so that,...  

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Review from V B (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card
Overall Experience

My father was in Oulton Park for only a short time, but in that time, he was looked after in a loving, caring way. The manageress and all her staff were second to none. We were always greeted with smiles and friendly faces, and they were totally professional in every respect. We wouldn't hesitate to recommend this care home to anyone.

Reply from Pete Dean, Interim General Manager at Barchester Oulton Park Care Home

We are delighted to hear your lovely comments and want to thank you for taking the time to complete a review for us. We will pass on your kind words to the staff in our home.

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Review from Katherine S (Daughter of Resident) published on 21 May 2020 Submitted via Website
Overall Experience

The management has failed in showing any compassion to the families who have lost their loved ones to COVID 19 at this care home. Further training needs to be given so further families do not have to endure such cold-heartedness.

Reply from Pete Dean, Interim General Manager at Barchester Oulton Park Care Home

Hi Katherine, thank you for your feedback. Firstly, I want to introduce myself as I am the new manager at Oulton Park. We take all of your feedback very seriously and Barchester prides itself on its quality of care and compassion in all of our homes. During the entire duration of the pandemic, we...  

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Review from Sandra M (Daughter-in-law of Resident) published on 16 March 2020 Submitted via Postal Card
Overall Experience

My father-in-law required urgent respite. We received a quick response to our request which was an easy process. Once he was in Oulton Park, he received brilliant service and the staff responded well to his needs, which made us feel at ease. The home also facilitated urgent respite for my mother-in-law too. Lovely, caring staff and lovely food. We were always kept informed regarding their care.

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Review from Peter H (Son-in-law of Resident) published on 4 March 2020 Submitted via Website
Overall Experience

My mother-in-law spent the best part of three weeks in respite care at Oulton Park. The general impressions are of a clean and modern environment. This was better than many older homes that we'd visited which were situated in old buildings converted for the purpose and as a result did not seem to work as well. We didn't get to visit the home whilst the mother-in-law was there as we were on holiday, The staff we had dealings with appeared caring and polite and it was clear that they understood the condition of dementia which we felt was critical. Mother-in-law appears to have enjoyed her stay, although she suffers from dementia so memory/recall is a problem. She seemed happy to return for respite in the future which we took as a positive sign. Her room was comfortable and private and she remarked on how much she enjoyed the room. We are in the process of booking more respite here for the coming spring and summer at Oulton, that must be a recommendation.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 13 Jan 2026

    At Oulton Park we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed a Christmas...

  • 13 Jan 2026

    At Oulton Park we love hosting events that we can open up to our relatives, friends and the wider community. Life at *Care home* is about being part of the...

  • 18 Jul 2025

    ?? Barchester Care Awards – Divisional Winner ?? And our winner is… Gemma Hatton crowned Home Administrator of the year for the Central Division Next stop…the nationals! Over 5,250 incredibly...

Upcoming Events

There are no upcoming events for Barchester Oulton Park Care Home.

Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Barchester Oulton Park Care Home.

Meet the Team (7)

Gemma Hatton
Gemma HattonJob Title:AdministratorJoined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.

I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.

I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan Kidd
Nathan KiddJob Title:Head of MaintenanceJoined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.

I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.

Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela Williams
Angela WilliamsJob Title:Care PractitionerJoined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley Hartigan
Beverley HartiganJob Title:Team LeaderJoined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann Meen
Ann MeenJob Title:Team LeaderJoined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert Cable
Robert CableJob Title:2nd ChefJoined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy Marshall
Amy MarshallJob Title:HairdresserJoined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.

I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.

It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.

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