Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 129 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • David Leaper (General Manager)

Local Authority / Social Services

Admission Criteria

  • An individual care needs assessment is always completed by our clinical team prior to any admission to Oulton Park
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (129)

9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.829) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Oulton Park Care Home has 129 reviews.

Overall Experience
  • 104
  • 20
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Date Published
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  • 31
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Reviewer Connection to Barchester Oulton Park Care Home
  • 37
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  • 10
  • 10
  • 6
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Total of 129, showing 61-80
Review from Judith A (Wife of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents are very well cared for. All the staff are caring and welcoming. The accommodation is clean and comfortable. My husband couldn't be in better hands.
Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Dear Judith,
Thank you very much for your feedback. It is really important for all of us to have your views regarding the care your husband is receiving in our beautiful care home. I will pass your lovely comments on to our team.
Thank you.

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Review from Jacqui H (Daughter of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a year apart, I've finally had a bedroom visit with my mum. Walking through to her room, I could see that yes, there have been changes.
You can't go through a year of pandemic and not come out completely unscathed, but I was reassured to see that the same extraordinary level of care is still
as apparent as it ever was pre-Covid. The staff are caring and compassionate, considering what they've been through they are truly amazing. Whilst Covid restrictions mean that outside entertainment is sorely missed, the activities team are working tirelessly to fill the void with alternatives, including using technology - although I'm sure there's no substitute for 'Elvis'! I had a lovely, relaxed time with Mum and can see that she is happy and well cared for.
Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Dear Jacqui, thank you so much for your review and lovely feedback. We are very happy to hear that you are happy with your mothers care. All the staff are going the extra mile to make sure your mother is safe and well cared for. I will pass your lovely comments on to all the staff. Thank you.

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Review from C A (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is hard to write a review as I haven't been in the home for over a year due to COVID. I think Oulton Park has handled the visiting appointments well, to the outside visits in the summer and the indoor visits in the winter. I was impressed with the indoor suite, they did a really good job. All the
staff made it easy for us the family to communicate with Mum. We could see that she was bright and being well looked after.
Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Dear Christine, thank you so much for your lovely feedback. It is very much appreciated. We are very pleased to hear your positive feedback in relation to the visiting appointment system to see your loved one.
Thank you.

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Review from J B (Son of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Though it is early days, as Dad has only been at Oulton Park for just over a month, we have found the management and staff very efficient and caring. Dad seems to be happy with the environment he is in. As we all know, placing someone into care is an emotional experience for all involved. However, the
way Dad seems to be settling in is giving us confidence for the future, and this can only be due to the care he is receiving at Oulton Park.
Reply from Sofia Pereirea, General Manager at Barchester Oulton Park Care Home

Thank you so much for your lovely review. The reviews we receive mean so much to us all here at Oulton Park. I will pass on your kind comments to all the staff at Oulton Park.
It is an honour to be able to care for your dad and our other residents.

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Review from Stephanie (Friend of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a friendly team working to keep residents safe and happy in these difficult times. The food is always appealing even for people with pureed meals, staff are always chatting to patients whilst getting on with their care.
Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback, it is very much appreciated. All feedback is welcome.

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Review from G W (Friend of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff showed care, understanding and patience. They arranged safe visits during the virus lockdown and then extra visits due to my friend's dementia. I really cannot thank them enough for all the help they gave to us both.
Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Thank you for your lovely review. Here at Oulton Park, we like to look after our families as well as our residents. I will pass your kind comments on to our team here at Oulton Park.

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Review from S R (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring staff, my mother is very happy. My only grievance is it is rather expensive, and as my sister and I had to sell my mother's property to finance her stay in Oulton Park, money is getting quite low to enable her staying in the care home.
Reply from Sofia Pereira, General Manager at Barchester Oulton Park Care Home

Thank you very much for your review, it is very much appreciated.
All feedback is greatly received. We are happy to see that your mum is very happy here at Oulton Park.

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Review from Ruth Y (Daughter-in-law of Resident) published on 19 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care at Oulton Park Care Centre is extremely high. My mother-in-law has been a resident there for 7-months, requiring complex medical care. Due to covid19, we were not able to visit her for the last 6-months. We are able to speak to her on the phone and were given regular updates on her
health and well-being. We can now have weekly distanced visits, and see she is being well cared for. Always tidy and nicely dressed, and sometimes pleased to show off nicely manicured and painted fingernails or wearing a pretty coloured hairband she has made. Carers are cheerful, friendly and sensitive to sometimes difficult situations. Always a welcoming atmosphere. Cannot praise the staff highly enough in these extremely difficult times. Mother is getting the best possible care. Many thanks to all the staff.
Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback regarding the care your loved one is receiving here at Oulton Park. We always take great pride in our work and the care that we give. It is lovely to read your comments. I will pass your comments and thanks onto the teams that work at Oulton.
Kind regards.

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Review from S G (Power of Attorney of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care home is spotless. Very clean. Carers are lovely, kind, hardworking, and thoughtful. Treat residents with respect. Front of house staff are friendly. The problem here is management. A succession of managers who make false promises. Lack of communication, not good enough. Nursing care is sometimes
excellent/sometimes not!
Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you for your review and the positive comments you have made about the team here. They work hard to ensure our residents are given the best care at all times. Oulton Park is part of a region and a division which have been overseen by the same Managing Director for nearly four years so that, even when it isn’t possible for a General Manager to remain in the service, the continuity is delivered in the home. Whoever leads the home is also guided and supported by strict Barchester protocols, systems and processes which ensure the residents are as unaffected as possible by change. I am a previous Oulton General Manager and am delighted to be back leading this lovely home. Be assured I am available at any time should you wish to discuss any elements of our service in the future. Thank you, Jackie Tayler.

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Review from V B (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Oulton Park for only a short time, but in that time, he was looked after in a loving, caring way. The manageress and all her staff were second to none. We were always greeted with smiles and friendly faces, and they were totally professional in every respect. We wouldn't hesitate to
recommend this care home to anyone.
Reply from Pete Dean, Interim General Manager at Barchester Oulton Park Care Home

We are delighted to hear your lovely comments and want to thank you for taking the time to complete a review for us. We will pass on your kind words to the staff in our home.

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Review from Katherine S (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
The management has failed in showing any compassion to the families who have lost their loved ones to COVID 19 at this care home. Further training needs to be given so further families do not have to endure such cold-heartedness.
Reply from Pete Dean, Interim General Manager at Barchester Oulton Park Care Home

Hi Katherine, thank you for your feedback. Firstly, I want to introduce myself as I am the new manager at Oulton Park. We take all of your feedback very seriously and Barchester prides itself on its quality of care and compassion in all of our homes. During the entire duration of the pandemic, we at Barchester have been following the guidelines and protocols outlined by Public Health England to ensure the safety and wellbeing of our residents and staff. We sincerely apologise if you feel that you have not been treated with absolute compassion - this is very unlike our staff and I am surprised to hear this. Please do get in touch with us so that we can discuss the circumstances that prompted you to give this feedback so that we can resolve any issues immediately.

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Review from Sandra M (Daughter-in-law of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law required urgent respite. We received a quick response to our request which was an easy process. Once he was in Oulton Park, he received brilliant service and the staff responded well to his needs, which made us feel at ease. The home also facilitated urgent respite for my mother-in-law
too. Lovely, caring staff and lovely food. We were always kept informed regarding their care.
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Review from Peter H (Son-in-law of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law spent the best part of three weeks in respite care at Oulton Park. The general impressions are of a clean and modern environment. This was better than many older homes that we'd visited which were situated in old buildings converted for the purpose and as a result did not seem to work
as well. We didn't get to visit the home whilst the mother-in-law was there as we were on holiday, The staff we had dealings with appeared caring and polite and it was clear that they understood the condition of dementia which we felt was critical. Mother-in-law appears to have enjoyed her stay, although she suffers from dementia so memory/recall is a problem. She seemed happy to return for respite in the future which we took as a positive sign. Her room was comfortable and private and she remarked on how much she enjoyed the room. We are in the process of booking more respite here for the coming spring and summer at Oulton, that must be a recommendation.
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Review from C H (Husband of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Oulton Park is exceptional, every one of the carers really go out of their way for my wife and I, they are the nicest group of people I have ever met, and so very efficient and hardworking. I cannot praise them enough for what they do for us both, and I thank them from the bottom of my heart.
The management team are lovely too and very kind. With all my love.
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Review from B M (Father of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter has been at Barchester Oulton Park for a number of years and I cannot thank the staff enough for their dedicated care and thoughtfulness in looking after her. She has very specific needs and all the staff I highly rate. Management are excellent also, nothing is too much trouble for them,
they too are very dedicated. My heartfelt thanks to all of them.
Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you for your very kind review. We are very proud of our staff here and I am delighted to hear that your experience has been excellent. We will pass on your kind comments to the staff.

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Review from Debbie B (Regular Volunteer) published on 11 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Oulton Park for the last few months and am very impressed with the staff and care provided. Nothing seems too much trouble and they are watching and listening to the residents all the time. The staff dress up in costume to entertain and have a constant flow of things to do. It is
clean and tidy with refreshments available at all times in the atrium for visitors and residents, making it feel nice and homely.
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Review from R H (Son of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At last! New management understanding the relevance of residents feelings and needs for their belongings (lost for a long time), and finally found and returned to them. Especially the resident concerned being in a dementia state. Management very understanding to the resident's needs. Straight away,
with no hesitation, help to find Mum's belongings after my wife spoke to her about them in general, friendly conversation of introduction.
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Review from Iris B (Daughter of Resident) published on 10 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremely impressed with the professionalism of the staff and management of this care home. I visited a number of care homes to find a suitable placement for my 88-year-old mother and this home was by far the best in our area. The manageress showed me around, a lovely lady who seemed both proud
and passionate about the standard of care. All in all, a beautiful place with kind, caring people.
Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

We are very proud of our home and our staff, they undergo a rigorous recruitment and training process before working with us. Thank you very much for taking the time to complete a review for us.

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Review from Richard P (Son of Resident) published on 3 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home, my father spent his last 3 months at Oulton Park and he had everything he wanted. The care was second to none, from the outside it was like a big family. The last few weeks of his life the staff cared for him like he was family until he passed. I hope that if I need a care home
in the future I get one just as good.
Reply from Jackie Tayler, General Manager at Barchester Oulton Park Care Home

Thank you for taking the time to complete a review for us. It really is lovely to hear your comments on our home and we loved caring for your Father. We do feel like a big family here!

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Review from Christine A (Niece of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been a resident of the Memory Lane Community at Oulton Park for 18 months now. He has settled so well and considering that he can be challenging, the staff are absolutely fantastic! The home always contacts me should they need to, the meals are outstanding and the gardens are beautiful
too! As I live a distance away, it is reassuring to know that he is in safe hands. My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton Park to anyone.
Reply from Agnes Flynn, General Manager at Barchester Oulton Park Care Home

Thank you for your very kind words. We are very proud of our staff and we are pleased that you have the reassurance that you need that your Uncle is safe and well looked after. Looking forward to seeing you soon.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Barchester Oulton Park Care Home is calculated as follows: ( (306 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 363 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (8)

David

David Leaper

Job Title: General Manager Joined: 2025

My name is David and I joined Barchester Healthcare in 2024 as a Deputy General Manager. I have been fortunate and privileged to start in the role of General Manager of Oulton Park Care Centre in 2025.


I have been a nurse for more than 20 years, spending most of my time working in community nursing services throughout Norfolk and Suffolk. I have a wide range of experience both clinically and in leadership and try to foster a friendly and approachable manner in my daily work. Having trained in Suffolk, I obtained my nursing diploma, then obtained a first-class degree in Primary Care Nursing through the UEA.


I am passionate about providing person-centred care, and hope to support this as a core ethos in the home, ensuring that the people we care for, and their relatives and advocates, are listened to and included when planning the care that we deliver. The people we care for should feel that this is their home from home, and I am keen to do what I can to support this.


I welcome feedback from anyone who can support me and the team to provide outstanding care to the people we care for. Please feel free to come along and have a look at what we do to support people here at Oulton Park Care Centre.

Gemma

Gemma Hatton

Job Title: Administrator Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan

Nathan Kidd

Job Title: Head of Maintenance Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela

Angela Williams

Job Title: Care Practitioner Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley

Beverley Hartigan

Job Title: Team Leader Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann

Ann Meen

Job Title: Team Leader Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert

Robert Cable

Job Title: 2nd Chef Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy

Amy Marshall

Job Title: Hairdresser Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.


 

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