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Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft, Suffolk NR32 3AX
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The team is also welcoming to relatives and are always happy to listen to and address any concernsD H(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
This is a lovely care home and the staff are very caring.J W(Partner of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft
My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton ParkChristine A(Niece of Resident/Service User)
Barchester Oulton Park Care Home, Lowestoft

Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care....  

Care Provided by Barchester Oulton Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Oulton Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cheryl Mortimer(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (136)

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9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.770) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Oulton Park Care Home has 136 reviews.

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Showing 136 reviews matching selected criteria
Review from Colin S (Regular Volunteer) published on 11 July 2018 Submitted via Postal Card
Overall Experience

Very welcoming, very cheerful and relaxed atmosphere. Residents appear to be happy and contented and well cared and catered for. Resident's relatives seem happy with the atmosphere and care that their (mostly elderly) relatives receive.

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Review from P C (Sister of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience
We visit as often as is possible and do not need to notify Oulton Park Care Centre when we are coming. To their credit, we are always welcomed and my sister is obviously well cared for and known by all the staff. She has many needs and they are generally well seen to.

She is calmer and safer at Oulton Park Care Centre than she has ever been. Thanks to the quality and thoroughness of her care.

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Review from Angela W (Daughter-in-law of Resident) published on 7 June 2018 Submitted via Postal Card
Overall Experience

The staff could not be more caring and kind to our Mother who is suffering from severe Alzheimer's. They treat her with love and respect and always protect her dignity. The facilities Oulton Park Care Home are exceptiona., cleanliness and wonderful meals are maintained always.

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Review from Ann-Marie H (Niece of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience
My uncle has been a resident for two years. He was admitted after he and his partner were found on the floor of their bungalow. They had been there for 30 hrs. My uncle tried to help his 92-year-old partner off the floor and fell himself. They spent several weeks in hospital. My dad's partner died. My uncle was a broken man when he was admitted to Oulton Park. His dementia appeared to intensify with his grief of the loss of his beloved partner, his home and his independence. The team at Oulton Park were with my uncle supporting, understanding and caring for him through his journey of grief and dementia. He is now thriving.

He laughs, teases the staff and has put on weight. The Oulton Park has given meaning and purpose of life back to my uncle. He is living well with his dementia. His care is planned around his individual needs. My uncle has been given his life back by the team and Oulton Park Care Centre.

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Review from J E (Husband of Resident) published on 4 May 2018 Submitted via Postal Card
Overall Experience
From the time of our original enquiry, we found the staff to be considerate and approachable. A complex medical regime was quickly accommodated with attentive care throughout her short stay. Equal consideration was shown to the family who appreciated updates on her condition.

We found the building and grounds to be maintained to a high standard, which, together with the facilities and potential activities on offer made for a homely feel.

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Review from R M (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card
Overall Experience

Mum was only at Oulton Park for a short time (to receive palliative care) but during this time we witnessed excellent, respectful care for all. Staff quickly got to grips with a complex medical regime and ensured that family were informed of changes at all times. Mum was kept well presented and it was lovely to be able to make use of the piano rooms and family room. Lots of little personal touches and beautiful grounds made it as close to 'home' as it could be for her. Staff were friendly and efficient. I do not hesitate to recommend here.

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Review from T P (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

The staff at the care home have always acted in a professional manner. The care home has always been clean and tidy. The atmosphere is friendly and inviting. dad was on the nursing side of the home and the nursing staff were very good in their actions and awareness of each resident.

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Review from Denise R (Daughter of Resident) published on 7 February 2018 Submitted via Postal Card
Overall Experience

The staff are warm, caring and friendly. Good facilities and activities available. Mum has been in good spirits while she has been here.

Reply from Sarah Wright, GM at Barchester Oulton Park Care Home

Thank you so very much for your feedback and please feel free to come and share any improvements you feel that we could do to improve the lived experience within the home. I really appreciate you taking the time to feedback to us.

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Review from E B (Resident / Service User) published on 23 January 2018 Submitted via Postal Card
Overall Experience

Very caring staff. I feel well looked after. Nothing is too much trouble.

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Review from Patricia E (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card
Overall Experience

I attend the care home at most lunchtimes. Today when I arrived my mum's room was clean and tidy, she had been washed and changed. A carer asked what I thought that she would like for lunch. It arrived and I said that I would feed her, which I did. As we were trying to encourage her to eat the carer suggested trying custard as well. Mum's food is always presented nicely and is very tasty.

All in all I am happy with Oulton Park.

Reply from Sarah Wright, general manager at Barchester Oulton Park Care Home

Thankyou so much for your review of Oulton Park. I always welcome feedback and how we can improve within the areas highlighted on the carehome review cards. I would welcome if you would like to discuss at anytime the areas we can improve within to move from satisfactory to excellent as we as a...  

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Review from Sally C (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card
Overall Experience

My mother was cared for in the nursing wing for a short period for end of life care. The care she received was excellent, everyone treated her with great tenderness and dignity. As a family we appreciated the opportunity to relax with a cup of tea or coffee in lovely surroundings during visiting times. It has been a very sad time for us but was made bearable knowing Mum was so well looked after.

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Review from Richard B (Son of Resident) published on 20 September 2017 Submitted via Postal Card
Overall Experience

Very good day visiting with our family.

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Review from Clare W (Daughter of Resident) published on 6 September 2017 Submitted via Website
Overall Experience
My mum has been at Oulton Park for 3 months now and she has settled in so well thanks to the love and care shown to her by all the staff.
We always receive a very warm welcome when we visit and I go home knowing that my mum is safe and very well looked after.
Our family have been so impressed, we could not have chosen a better home for mum. All the staff are kind, caring and helpful and nothing is too much trouble.
The food is excellent and we have been able to eat Sunday lunch with mum on several occasions which allows us to recreate family times as we did with her at home before she suffered her stroke.

Mum is encouraged to join in activities with other residents and we feel she has become part of a big caring family.

A big thank you to everyone at Oulton Park, you go above and beyond and we appreciate everything you do, you have been a great support to us as a family.

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Review from Raymond T (Husband of Resident) published on 1 September 2017 Submitted via Postal Card
Overall Experience

My wife has been in Oulton Park Care Centre for 4 weeks now. From day 1 she has received great care and attention from all staff. One could not wish for a better and safe place for one's loved one.

The place is clean and well maintained, a credit to all the staff (a five-star hotel).

One big thank you from me and my wife.

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Review from Glenis S (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card
Overall Experience
I can only say how impressed I am with the staff and domestics. The rooms are beautiful. It has made us feel less stressed. The care dad has been given is beyond words, making him pain-free, comfortable and have gone over and above expectations.

Thank you all.

Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your lovely feedback and it was an absolute pleasure to care for your father and meet you, feel free to visit if you wish. Our thoughts are with you.

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Review from Nicola R (Granddaughter of Resident) published on 29 June 2017 Submitted via Postal Card
Overall Experience
Barchester Care Home is amazing. The staff are fantastic always helping and offering support for the resident but family too. The staff are all friendly and polite. The care home is clean, tidy and hygienic at all times. I would recommend here to everyone. The staff are always near and help whenever needed.

I am so impressed with it here that I have started volunteering a few hours a week with the activities team who are also great. I cannot fault this care home.

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Review from S W (Friend of Resident) published on 5 June 2017 Submitted via Postal Card
Overall Experience

I visit my friend every week. I'm not related to him but he has been like a father to me and a grandad to my children. He looked after my mother and now it's his turn to be looked after. He is in a wonderful care home and I could not wish for a better place for him to be. All the staff are all very loyal and helpful and take their time to talk to you.

Thank you all for everything you do and for looking after everyone.

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Review from L H (Wife of Resident) published on 10 May 2017 Submitted via Postal Card
Overall Experience

The nursing and care my husband has received in the past 6 months has been excellent. The staff are very friendly and obliging and there is a very happy atmosphere. The building and grounds are lovely and there are plenty of activities to keep the residents amused.

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Review from Ruth O (Daughter-in-law of Resident) published on 2 May 2017 Submitted via Postal Card
Overall Experience
My mother in law came to stay for palliative care. The family could not have wished for a better place for her.
Oulton Park staff are a credit to your company, they have the highest care and empathy for residents and their families I have ever known.

A thank you is not enough.

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Review from A H (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card
Overall Experience
We as a family (my mother, sister and I) are very happy with the care and support shown to my dear dad.
He has dementia and we know he can be a challenge, but we know he is treated with dignity, care and kindness.
The nursery staff are wonderful and nothing seems to be much trouble.
There is always a warm welcome when we visit him.

The activity staff are so friendly and we are able to join in with dad and everyone else.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 13 Jan 2026

    At Oulton Park we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed a Christmas...

  • 13 Jan 2026

    At Oulton Park we love hosting events that we can open up to our relatives, friends and the wider community. Life at *Care home* is about being part of the...

  • 18 Jul 2025

    ?? Barchester Care Awards – Divisional Winner ?? And our winner is… Gemma Hatton crowned Home Administrator of the year for the Central Division Next stop…the nationals! Over 5,250 incredibly...

Upcoming Events

There are no upcoming events for Barchester Oulton Park Care Home.

Awards / Recognitions (19)

Accreditations

There are no accreditations posted yet for Barchester Oulton Park Care Home.

Meet the Team (7)

Gemma Hatton
Gemma HattonJob Title:AdministratorJoined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.

I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.

I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan Kidd
Nathan KiddJob Title:Head of MaintenanceJoined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.

I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.

Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela Williams
Angela WilliamsJob Title:Care PractitionerJoined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley Hartigan
Beverley HartiganJob Title:Team LeaderJoined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann Meen
Ann MeenJob Title:Team LeaderJoined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert Cable
Robert CableJob Title:2nd ChefJoined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy Marshall
Amy MarshallJob Title:HairdresserJoined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.

I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.

It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.

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