Barchester Oulton Park Care Home

Union Lane, Oulton Broad, Lowestoft NR32 3AX
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9.8 129 Reviews
  • Barchester Oulton Park Care Home, Lowestoft
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too.

The committed team at Oulton Park prides itself on ensuring that each resident receives tailored care which is regularly reviewed and adapted as an individual’s care needs change.

All staff are carefully chosen and extensively qualified to maintain the highest standards of Nursing Care. Personal interests are actively encouraged and there is much to enjoy in Oulton Park’s relaxed and homely atmosphere.

Oulton Park also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia. Memory Lane incorporates bespoke design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware assists with reminiscence. Residents living with Dementia are offered a range of activities to help preserve life skills, support interactions, increase self-esteem and retain a sense of purpose and selfhood.

Providing fresh home cooked food and life enrichment plays a strong part in the well-being of the residents at Oulton Park. Whether it is art, gardening or live music - activities are undertaken to ensure a resident continues to engage and enjoy themselves through meaningful activities. The home’s quiet garden and courtyard also offer the opportunity to escape and enjoy a quiet drink with a loved one.

Visitors are always welcome at Oulton Park for a cup of tea and a chat about the care provided at this beautiful home - conveniently located close to the delightful beach of Lowestoft and at the heart of the Broads.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Oulton Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • David Leaper (General Manager)

Local Authority / Social Services

Admission Criteria

  • An individual care needs assessment is always completed by our clinical team prior to any admission to Oulton Park
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Please feel free to visit Oulton Park at any time - the door is always open!

Parking

  • Standard parking spaces and Disabled spaces are widely available at the home.

Barchester Oulton Park Care Home Reviews (129)

9.8

Barchester Oulton Park Care Home has a Review Score of 9.8 (9.829) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Oulton Park Care Home has 129 reviews.

Overall Experience
  • 104
  • 20
  • 2
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Date Published
  • 129
  • 7
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  • 31
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Reviewer Connection to Barchester Oulton Park Care Home
  • 37
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  • 10
  • 10
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  • 3
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  • 1
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Total of 129, showing 101-120
Review from Denise R (Daughter of Resident) published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are warm, caring and friendly. Good facilities and activities available. Mum has been in good spirits while she has been here.
Reply from Sarah Wright, GM at Barchester Oulton Park Care Home

Thank you so very much for your feedback and please feel free to come and share any improvements you feel that we could do to improve the lived experience within the home. I really appreciate you taking the time to feedback to us.

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Review from E B (Resident) assisted by family/friend published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. I feel well looked after. Nothing is too much trouble.
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Review from Patricia E (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I attend the care home at most lunchtimes. Today when I arrived my mum's room was clean and tidy, she had been washed and changed. A carer asked what I thought that she would like for lunch. It arrived and I said that I would feed her, which I did. As we were trying to encourage her to eat the carer
suggested trying custard as well. Mum's food is always presented nicely and is very tasty.


All in all I am happy with Oulton Park.

Reply from Sarah Wright, general manager at Barchester Oulton Park Care Home

Thankyou so much for your review of Oulton Park. I always welcome feedback and how we can improve within the areas highlighted on the carehome review cards. I would welcome if you would like to discuss at anytime the areas we can improve within to move from satisfactory to excellent as we as a home are always striving to improve to ensure our residents receive the best possible care. Once again many thanks for completing the feedback as it is so very valuable to us. Kindest Regards Sarah Wright GM

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Review from Sally C (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for in the nursing wing for a short period for end of life care. The care she received was excellent, everyone treated her with great tenderness and dignity. As a family we appreciated the opportunity to relax with a cup of tea or coffee in lovely surroundings during visiting times.
It has been a very sad time for us but was made bearable knowing Mum was so well looked after.
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Review from Richard B (Son of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good day visiting with our family.
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Review from Clare W (Daughter of Resident) published on 6 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Oulton Park for 3 months now and she has settled in so well thanks to the love and care shown to her by all the staff.
We always receive a very warm welcome when we visit and I go home knowing that my mum is safe and very well looked after.
Our family have been so impressed, we
could not have chosen a better home for mum. All the staff are kind, caring and helpful and nothing is too much trouble.
The food is excellent and we have been able to eat Sunday lunch with mum on several occasions which allows us to recreate family times as we did with her at home before she suffered her stroke.
Mum is encouraged to join in activities with other residents and we feel she has become part of a big caring family.


A big thank you to everyone at Oulton Park, you go above and beyond and we appreciate everything you do, you have been a great support to us as a family.

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Review from Raymond T (Husband of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Oulton Park Care Centre for 4 weeks now. From day 1 she has received great care and attention from all staff. One could not wish for a better and safe place for one's loved one.


The place is clean and well maintained, a credit to all the staff (a five-star hotel).


One big

thank you from me and my wife.
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Review from Glenis S (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only say how impressed I am with the staff and domestics. The rooms are beautiful. It has made us feel less stressed. The care dad has been given is beyond words, making him pain-free, comfortable and have gone over and above expectations.
Thank you all.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your lovely feedback and it was an absolute pleasure to care for your father and meet you, feel free to visit if you wish. Our thoughts are with you.

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Review from Nicola R (Granddaughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Care Home is amazing. The staff are fantastic always helping and offering support for the resident but family too. The staff are all friendly and polite. The care home is clean, tidy and hygienic at all times. I would recommend here to everyone. The staff are always near and help whenever
needed.
I am so impressed with it here that I have started volunteering a few hours a week with the activities team who are also great. I cannot fault this care home.
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Review from S W (Friend of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every week. I'm not related to him but he has been like a father to me and a grandad to my children. He looked after my mother and now it's his turn to be looked after. He is in a wonderful care home and I could not wish for a better place for him to be. All the staff are all very
loyal and helpful and take their time to talk to you.


Thank you all for everything you do and for looking after everyone.

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Review from L H (Wife of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing and care my husband has received in the past 6 months has been excellent. The staff are very friendly and obliging and there is a very happy atmosphere. The building and grounds are lovely and there are plenty of activities to keep the residents amused.
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Review from Ruth O (Daughter-in-law of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law came to stay for palliative care. The family could not have wished for a better place for her.
Oulton Park staff are a credit to your company, they have the highest care and empathy for residents and their families I have ever known.
A thank you is not enough.
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Review from A H (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family (my mother, sister and I) are very happy with the care and support shown to my dear dad.
He has dementia and we know he can be a challenge, but we know he is treated with dignity, care and kindness.
The nursery staff are wonderful and nothing seems to be much trouble.
There is always
a warm welcome when we visit him.
The activity staff are so friendly and we are able to join in with dad and everyone else.
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Review from Gina C (Daughter-in-law of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic care home.
Staff all one hundred percent.
Always clean and helpful.
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Review from John S (Husband of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has only been in this care home for four weeks, she has settled in very well due to the good care she is getting from all the carers and staff. She has started to eat a lot better as the food is excellent and presented well on the plate.
I'd like to thank all the people at the care home for
all they have done through this difficult time.
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Review from Anne S (Sister of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my sister has received in the month that she has been here has been excellent.
She has been treated wth the utmost care and kindness with great compassion.
The atmosphere in the home is always welcoming and calm.
Congratulations to all concerned.
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Review from Margaret C (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am speaking on behalf of my brother, myself and our family. My mum has a severe stroke in November 2016 and after being in the hospital for 6 weeks was transferred to Oulton Park. She required nursing care and she is now bedridden.
We found this care home extremely good from day one, the care and
nursing staff are helpful, kind and looking after mum very well. Her room is cosy and she has a lot of her own belongings here.
The food is good and we like the fact you can take meals with your loved one.
The communal areas are very pleasant and we try to join in activities when possible. All in all, it is a great comfort to us that our beloved mum is so well cared for.
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Review from Joanne P (Granddaughter of Resident) published on 22 November 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I would like to say how lovely the head of memory lane is, always happy to help. Always phones if she feels we had to know anything about our loved one and always gives you time if on duty to go over the care plan paperwork. I can't thank her for the care she gives my grandmother.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your lovely feedback it was a pleasure having your grandmother stay with us and I have passed on your feedback to the Head of memory lane and the team. Many Thanks.

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Review from Charles H (Resident) published on 22 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oulton Park, in my opinion, is way on top of my list. Over the last 12 months, I've visited about six care homes and the staff, quality of care, attitudes of the staff, accommodation and food are to me, top quality. I have quoted this before but I see everyone (including management) as my friends and
my family and I will remember them forever.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your lovely feedback and wonderful to have you stay with us and your feedback is very much appreciated and I shall pass this on to the rest of the team. See you soon.

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Review from Alexander R (Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as I arrived, I was greeted in a friendly manner as well as professionally I was shown a very nice room. I felt very comfortable and at home straight away. The attitude of the staff made me feel at home and like friends, as being here cared for me. I didn't want to come here in the first place
but now I am a bit sorry to leave after one week and wish I had been booked in for two weeks instead, notwithstanding I will still be pleased to go home to my wife. I have enjoyed the food but would have liked a few lamb steaks. (my favourite meat) I hope to be able to return for further respite.
Reply from Sarah Wright, General Manager at Barchester Oulton Park Care Home

We are pleased you enjoyed your stay with us at Oulton Park and we look forward to welcoming you again in the future.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Barchester Oulton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Barchester Oulton Park Care Home is calculated as follows: ( (306 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 363 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Oulton Park Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

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Meet the Team (8)

David

David Leaper

Job Title: General Manager Joined: 2025

My name is David and I joined Barchester Healthcare in 2024 as a Deputy General Manager. I have been fortunate and privileged to start in the role of General Manager of Oulton Park Care Centre in 2025.


I have been a nurse for more than 20 years, spending most of my time working in community nursing services throughout Norfolk and Suffolk. I have a wide range of experience both clinically and in leadership and try to foster a friendly and approachable manner in my daily work. Having trained in Suffolk, I obtained my nursing diploma, then obtained a first-class degree in Primary Care Nursing through the UEA.


I am passionate about providing person-centred care, and hope to support this as a core ethos in the home, ensuring that the people we care for, and their relatives and advocates, are listened to and included when planning the care that we deliver. The people we care for should feel that this is their home from home, and I am keen to do what I can to support this.


I welcome feedback from anyone who can support me and the team to provide outstanding care to the people we care for. Please feel free to come along and have a look at what we do to support people here at Oulton Park Care Centre.

Gemma

Gemma Hatton

Job Title: Administrator Joined: 2007

Hello, my name is Gemma and I am the Administrator here at Oulton Park.


I joined Barchester Healthcare in 2007 and the team at Oulton Park really has become like a second family to me.


I am often the first port of call for our residents, their families, and home visitors and I am here to assist with any contractual questions that you may have whilst also ensuring that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Oulton Park very soon.

Nathan

Nathan Kidd

Job Title: Head of Maintenance Joined: 2007

Hello, my name is Nathan and I am the Head of Maintenance here at Oulton Park.


I have been with Barchester for 15 years now and have worked across many Barchester homes in the region.


Helping to make our home inviting, comfortable and safe for our residents, relatives, visitors and colleagues is absolutely paramount to me. Whilst at the same time maintaining the highest standards in everything that we do for those that have chosen to make Oulton Park their home.

Angela

Angela Williams

Job Title: Care Practitioner Joined: 2007

Hi, I'm Angela and I have worked with Barchester since 2007. I enjoy spending time with the residents and delivering the highest care they deserve.

Beverley

Beverley Hartigan

Job Title: Team Leader Joined: 2012

Hi, I'm Bev. I have worked at Oulton for 13 years and o absolutely love my job and spending time with the residents.

Ann

Ann Meen

Job Title: Team Leader Joined: 2013

Hi I'm Ann, but most know me as Annie. I am a team leader at Oulton park care centre. I have been with Oulton park for over 10 years and I love my job.

Robert

Robert Cable

Job Title: 2nd Chef Joined: 2022

Hi, I'm Bobby. I have worked at Oulton Park for 18 months. I had a great time with the residents and the staff. I am really passionate about cooking and delivering high-quality meals.

Amy

Amy Marshall

Job Title: Hairdresser Joined: 2010

Hello, my name is Amy and I am the Hairdresser here at Oulton Park.


I am available in the Salon every week to ensure the residents are looking they're very best and I always try to be available for special occasions too.


It is always so lovely to chat with the residents and find out the latest news about what they have been doing and all their fantastic stories too about their interesting lives.


 

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