Rendlesham Care Centre

1a Suffolk Drive, Rendlesham, Woodbridge IP12 2TP

Rendlesham Care Centre provides the highest standards of residential, nursing and dementia care for up to 60 elderly residents, including trial stays, respite breaks and convalescent care as well as long-term care.

CQC rated Rendlesham Care Centre 'Good' across the board in their latest inspection January 2018.

The Team at Rendlesham Care Centre won Best Dementia Care Team of the Year at the Caring Homes Group Recognition Awards.

Rendlesham are also proud to announce Liviu Crisan won Carer of the Year 2017 at the 19th National Care Awards.

The home is situated on outskirts of the village by Rendlesham Forest and comprises three self-contained communities in one location, retaining a real sense of smaller scale homely living with the added benefit of easy adaptation to meet residents’ changing care needs. A real highlight of the home is its ‘Forget Me Not’ garden, specially designed to provide a safe and stimulating environment for elderly residents living with a form of dementia.

The home is ideally equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease, vascular dementia and Korsacoff’s syndrome.

The dementia care provision has been designed to meet the University of Stirling’s standards, which are widely acknowledged as providing the best living environment for people living with dementia.

The Stirling approach ensures that residents are able to move freely around the home, with bedrooms and communal areas appropriately laid out and clearly signposted to minimise confusion. Each bedroom features a memory box by its front door, where mementos from a resident’s life help to personalise their room and also remind staff and visitors of the individual’s life story.

Group: Caring Homes Group

Person in charge: Regina Mparutsa (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rendlesham Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Rendlesham Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Rendlesham Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Rendlesham Care Centre is calculated as follows: ( (197 Excellents x 5) + (58 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 270 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Rendlesham Care Centre is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Rendlesham Care Centre has a Review Score of 9.5 (9.500) from 23 Reviews


Average Ratings

  • Excellent
    18
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rendlesham Care Centre?

  • Extremely LIKELY
    19
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Rendlesham Care Centre

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

My husband has been in the home since January 16th, 2018. He is being well cared for. All staff are dedicated and very caring and will go out of their way to help if any problems. Home is very clean. I would like to thank all involved for the great work they do.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Both my mother and more recently my aunt both benefitted from the excellent personal and medical care received at the Rendlesham Care Centre. Their rooms were well appointed, bright and airy and the layout of the building was purpose built and well designed. I have nothing but praise for the management and staff involved.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has resided at Rendlesham for one year. She has been cared for extremely well. The staff are professional and diligent. They have created a happy atmosphere in which my mother has thrived.
The special care has been highly effective in managing my mothers' difficult condition. I have also witnessed the dignity in which all residents have been treated. I feel totally confident that my mother is in the right place and is cared for with love and devotion.

How likely would you be to recommend Rendlesham Care Centre? Likely

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Average Rating:   4.4 out of 5

I come visiting every week and always find the staff friendly and welcoming. My friend's room is very bright and comfortable.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has lived in Rendlesham Care Centre for more than 3 years. During this time, she has been treated with kindness, professionalism has her dignity preserved and is safe, well cared for and happy. The staff maintain an effective routine whilst keeping cheerful and respectful to the residents. They encourage relatives to interact and so relax in what could be a difficult, stressful situation.

My father has stayed at the home for respite care and he has returned home well. All in all the home and staff are as good a substitute to being a family as one could find.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

During the three years, my husband has been a resident here at Rendlesham Care Centre has been constantly improving. Communication has improved, staff now stay on the same unit rather than move around which allows residents to know them and carers to know the needs of the residents so much better. The atmosphere between staff is now very good and gives a generally happy atmosphere to the whole home. I am happy that my husband is in the best possible place.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Kind and very caring people.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

The manager and her team support our family in so many ways, we feel that they not only care for Mum excellently but always have an eye out for Dad, which enables us as daughters to keep our family as a unit.

When things get difficult, the manager is always ready with a listening ear, and for this we are so grateful, it allows us to take stock and carry on.

Having Dad able to visit Mum as often as he wishes, makes us relieved in knowing that not only Mum's needs are being met but Dad's also. Dad has had his first respite at Rendlesham, giving us a much-needed break. Knowing they are still together is wonderful for us.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   5 out of 5

This care home cared for a very good friend of mine until her death in February. I was more than happy with the care and attention she received. The team are amazing and caring as is the manager who in her death dealt with my needs in the most amazing way. They still welcome me back with open arms.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Since my stepmother has been living at Rendlesham Care Centre she has improved so much, she is now eating again and seems happier in herself. She has settled in nicely and is enjoying the activities that the home provides, she is regularly having her hair done again and even had her nails painted much to her delight. Nothing is too much trouble when we go to visit and they are amazing with my dad (her husband) when he goes to visit, he is blind and not very mobile but the staff are so kind to him and make him feel so welcome. Staff always have a smile for everyone. So pleased that my stepmother is here.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Rendlesham Care is superb. The current staff and management team do a magnificent job of caring for all residents. The catering staff provide first class meals. The meals are nutritious and tasty. I have a guest lunch myself.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The team at Rendlesham are doing an excellent job, providing a level of service which just gets better and better. Not only do residents receive great care but are treated with respect and a real understanding of their individual needs.
The team give me total peace of mind that mum will be looked after by staff who know her and like her. I'm delighted with the service.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I have been visiting many care home in my 81 years of life and Rendlehsam where my husband is as a patient, is at top place. He is happy and I therefore, am happy with the care and supportive that is given.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

The care home at Rendlesham is the most amazing place I have ever seen. Superbly laid out, wonderfully run with every possible consideration given to each of its residents. My wife has had advanced Alzheimer's for ten years and has been in several care homes during this time, so I can speak from experience when I say I have never seen a home that can come anywhere near it.
The staff are wonderful and the whole atmosphere is marvellous. My wife cannot speak and has eating and drinking problems but the staff make light of it and handle her with complete confidence. I would thoroughly recommend it to anybody needing first class nursing care.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My father had an incident with an agency carer. My family and I have had amazing support from both care home manager and all her staff. We moved dad here earlier this year and it was the best thing we could have done. His last home wasn't clean and I don't think he had the care we expected.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

It was never our intention for Mum to move into a care home but, unfortunately, Parkinson's had other ideas. From our first contact with Rendlesham Care Centre we felt welcomed and a visit was arranged. The staff spent time showing us round and everyone was friendly and spoke to Mum. The manager made time to chat with us and it took no time for Mum to decide that this was the place for her.
Mum has been in the home for a month and we can't believe the improvement in her overall well-being. The staff are down to earth, kind and caring and treat Mum as an individual. We discussed her choices and life history and it is evident that this information has been read and used to really get to know her and support her accordingly. For the first time in ages, Mum is looking forward to things in life and is enjoying the company and activities. The manager is a positive leader with clear values that are reflected in the staff members' attitudes. It is so comforting to see Mum happy and settled.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

We moved our father to Rendlesham Care Home just over a year ago from another care home in the area. He has suffered with vascular dementia for over 7 years and transferring him to Rendlesham has been the best move possible.
He has changed from being withdrawn and underweight to a healthy, chirpy and challenging resident!
The home and it's staff are warm and welcoming and nothing is too much trouble.
There have been management changes since he arrived but it has never appeared to affect that daily running of the home.
The new manager has a wealth of experience and has taken over the role both smoothly and efficiently. Staff continuity in his wing is constant - recognition and familiarity is so important to him and everyone is like an extended family.
An excellent chef produces good home cooking, which dad loves. This is a happy place to live and we have no hesitation in recommending the home.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has been a resident for nearly 9 months. During that time there have been some issues. For the last three months, under the new manager everything is improving. The new manager works relentlessly and it is now a very caring home. There is very good teamwork and the staff like the manager. She is popular with the staff, residents and friends of the residents and consequently there is a very happy atmosphere here.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Lovely kind care assistants and RGN's, however insufficient trained staff on duty at any one time. Washing up arrangements n residents lounge are sadly lacking. No sterilization, cups chipped and stained, no obvious thorough cleaning of work surfaces. The call bell system could be improved. Could not each section be isolated (except for the emergency call) thereby lessening the continuous bell ringing??

How likely would you be to recommend Rendlesham Care Centre? Neither Unlikely or Likely

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Average Rating:   4.1 out of 5

Sarah Scott, Marketing Executive at Rendlesham Care Centre responded to this review on 03 Nov 2015:

Thank you for taking the time to review Rendlesham, we really appreciate your feedback. At Rendlesham we take great pride in ensuring we deliver high quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We have also arranged the installation of additional dishwashers to further enhance the facilities. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

I would recommend Rendlesham Care Centre as the team looked after our dad with such grace and compassion in his last days, he really thought he was already in heaven. Thank you so much from all the Knapp family.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   5 out of 5

We are an elderly couple who needed two weeks respite care, we did not realise it was a dementia home; we do now!! So we could not be together in the same room, or next door. We needed somewhere quickly, so hence here, as our children live here. We have now been here and will be until Friday for two weeks. The staff on dementia are amazing with their care, all of the staff. Just not appropriate for us, will know better need time if we need it, hopefully not.

How likely would you be to recommend Rendlesham Care Centre? Unlikely

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Average Rating:   3.5 out of 5

My 92 year old mother has been living at Rendlesham for a year now. She has dementia and doesn't understand why she is not in her own home. So life is difficult and confusing for her and she can easily become unsettled.

The staff at Rendlesham make every effort to make her day happy. They are very kind and do their best to provide a stimulating environment for her. She likes her room and enjoys the food. The staff always make time for conversation when they come to see her in her room. She always seems happy whenever I visit. Day to day nursing care is dealt with efficiently and I trust the home to look after my mother's best interests. Month on month, my mother becomes more accepting and trusting in her new home.

How likely would you be to recommend Rendlesham Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Dad has thoroughly enjoyed his stay. He thought the food was wonderful, as were the staff and care he received. He felt safe and had plenty of company he would happily come again. As his daughter, I felt entirely happy to leave him in your care, and speaking to him whilst I was away I knew he was in good hands.
Thank you.

How likely would you be to recommend Rendlesham Care Centre? Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please call 0808 223 5531 or email enquiries@caringhomes.org for further information about current bed vacancies at Rendlesham.

Awards / Recognitions

February 2018

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

Regina

Regina Mparutsa

Job Title: Home Manager

Description:

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rendlesham Care Centre