
I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.
Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate...
Care Provided by Hartcliffe Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hartcliffe Nursing Home for full pricing details and T&Cs.
Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Sara Cryer(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2000
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Open 24/7
Parking
- Limited parking in car park but plenty of free, on-street parking
Hartcliffe Nursing Home Reviews (97)
Hartcliffe Nursing Home has a Review Score of 9.7 (9.748) out of 10, based on 14 reviews in the last 2 years.
Over all time Hartcliffe Nursing Home has 97 reviews.
The staff are excellent, caring, and friendly to Paula and welcoming when I visit Paula. Previously, I cared for Paula at home until Nov 25 and was unable to give Paula the care she needed following my admission to hospital last year.
Thank you for your kind review. Your feedback is very important to us. Our aim is to be the best we can be and ensure all residents, families and friends feel at home and part of the Hartcliffe family. We're happy to hear how settled in your sister is in her new home, at what could have been a very stressful time for all. I will be sure to share this with the team.
We first arrived at the home to be shown around with a view to a relative being placed there. We were impressed with the warm atmosphere and were greeted by smiles from both staff and residents. The care was high quality & professional, the activities varied & plentiful, the room well laid out but a little small and the food extremely good. Our relative had been lonely at home & unable to cope. After the first two weeks she was very happy to be there for her end of life care. In all, Hartciffe Nursing Home was compassionate and safe.
A truly lovely lady. I will be sure to pass your lovely comments on to the team.
I could not have picked a better place.
May i thank all the staff for the kindness showed to my partner penny and myself, during the last weeks of her life,you are all a credit to the home, and a big thank you to the night nursing staff for all there compassion. I cannot thank all of you enough . Chas
Thank you for your kind and thoughtful review. Your words mean a great deal to our team, and we will be sure to share them, especially with the night staff. It was a privilege to care for your partner, and our thoughts are with you at this difficult time.
Spent her last few months living in the care home with dignity, kindness, fun and laughter. Mum had full capacity and had chosen this care home to be South of the River, where she always lived. From the moment Mum arrived to choose a room, and for us as family visiting every member of staff were so engaging with smiles, professionalism and time. Nothing was ever too much trouble. Thank you all - you are special people.
She kept us on our toes but has left us with some wonderful memories. A lovely lady that is truly missed. I will ensure that I share your kind words with the entire team.
Outstanding, excellent, brilliant.
Thank you for the wonderful comments, we're delighted that your experience has been so positive. I will be sure to share your review with the team, whom I know will be very touched too.
I went to the care home in MHA Hartcliffe, Bristol, to recover and rehabilitate after a hip replacement operation at the hospital on the 2nd of October. The care I received for the next 3 weeks was excellent. As far as I could see, the carers could not be bettered for their professionalism and friendliness. I was most impressed with the care and attention given to all my fellow residents.
Thankyou very much for your kind words, they really are appreciated. I'm pleased we were able to assist you in your recovery and enable you to return home in a timely manner. You are always very welcome to pop in for that cup of tea. I will ensure I share your review with the team.
From the moment you come in, you're welcomed and the team can't do enough for you. My sister is well looked after here, and that makes me happy.
Thank you for your review and kind words. As a team we endeavour to provide a home from home for all residents that stay with us. It's the little things that are so important to people and that's what we aim to capture. I'm happy to see that your sister, and yourselves as her family are pleased with everything the home offers. I will be certain to share your review with the team.
All the staff are very welcoming and always say hello, and always happy to help whenever needed. This place has a very relaxed and comfortable atmosphere and I feel very happy visiting here.
She is enjoying the food, and so is her family, especially desserts, yummy. :)
Thank you for taking fantastic care of my sister.
Excellent staff, all lovely, food is lovely. Mum doesn't do activities, but they look great.
Very pleased so far, staff are so welcoming & friendly. Lovely place all round!
We are always greeted by happy staff who are always willing to help.
Thank you for your kind review. Your feedback is very important to us. Our aim is to be the best we can be and ensure all residents, families and friends feel at home and part of the Hartcliffe family. I will be sure to share this with the team.
Hartcliffe Nursing Home is the most pleasant, nicest home I looked at. My husband felt at home straight away. The staff are outstanding in efficiency and pleasant. Nothing is too much trouble for them. Management explain everything they do and I don't mind repeating it. I would recommend anyone to live in Hartcliffe Nursing Home.
Thank you so much for your lovely review. Such kind words. It's always appreciated when residents, families and friends take the time to review the home. I'm pleased that your experience has been so positive. I will be sure to share your review with the team, whom I know will be very touched too.
I'm amazed that this care home is not over subscribed. Communication is key and I've been proved to having made the right choice for my mother. Everyday, twice a day, 7 days a week there are activities for residents to participate in if they want to. Staff are friendly, caring and are proud to work here. The residents are happy and have regular meetings to voice opinions. Their doors are open as proved in a recent BBQ and music event where residents were joined by family.
Thank you for your lovely review. As a team we strive to be the best we can be to ensure all the residents feel 'at home', listened too and in control of their lives. We appreciate, and acknowledge the anxiety created by living in a shared environment with people you are yet to get to know....
I would just like to thank Hartcliffe Nursing Home for the fantastic care they give to my mum. Such a lovely nursing home, really friendly and such a warm and caring atmosphere. The staff work really hard and nothing too much trouble. Food lovely, would highly recommend this nursing home.
I have never wanted to go into a nursing home before but after no longer able to cope on my own I knew that this would be my only option. I am so happy now that I gave it a chance because I love everything about the place. The staff is lovely, the home is spotlessly clean and the food is nice. I never thought that I would join in with activities as it was not my thing but I am even enjoying being apart of them now.
Mum who is 93 sadly needed to leave her flat where she had lived independently for 40 years to move into a nursing home. We were worried about how her reaction would be to this after always stating that she would not like this to happen. But we found this home and it certainly changed her mind, Mum has been there 3 weeks now and loves everything about it. The staff are all lovely, the place is spotlessly clean and the food is excellent. Thank you all for Mum's care she is receiving.
Cannot say enough about the nursing home. My mother is very happy here - care and support 100%.
Lovely warm friendly environment. The carers are very helpful and residents seem happy. The home provides lots of things to do - bingo, crafts, hand ball (balloon). the food is varied and diets catered for with a choice of menu. My mother-in-law has been here for 18 months and has been extremely well-looked after. The staff provide personal care and attention and she seems very fond of them.
My brother and I are very happy with the care of our mum. All the staff are so friendly and caring with all they do for our mum. The staff always have the time to stop and chat with her and she enjoys their chats with her. She loves having her hair done at the hairdressers and the lounge. When the weather is better they will be able to take her into the garden which she loves to do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 30 Jun 2025
For a limited time, we're offering: - 20% off our permanent care home fees* OR - 3 weeks of respite care for the price of 2 weeks To find out...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
There are no upcoming events for Hartcliffe Nursing Home.
Meet the Team (6)

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.
Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.
"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”
Frequently Asked Questions about Hartcliffe Nursing Home
What types of Care is Hartcliffe Nursing Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hartcliffe Nursing Home have?
There are 66 Single Rooms.
What are the Facilities & Services at Hartcliffe Nursing Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Hartcliffe Nursing Home to the centre of Bristol?
3.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartcliffe Nursing Home to verify any information. View our terms and conditions. Hartcliffe Nursing Home has an Enhanced Service -more info.