Summer Lane Nursing Home

Diamond Batch, Worle, Weston-super-Mare BS24 7AY

Summer Lane Nursing Home, Weston-super-Mare, North Somerset
Summer Lane Nursing Home, Weston-super-Mare, North Somerset
Summer Lane Nursing Home, Weston-super-Mare, North Somerset

Summer Lane is a 100 bed purpose-built care home with an excellent reputation, providing elderly care for a range of needs.

The home has dedicated wings specialising in nursing care, dementia care and for general residential care. With 24-hour nurses on-site and top of the range facilities, the home is well-placed to deliver high standards of care in Weston-Super-Mare and surrounding areas. Residents enjoy a range of lounges and dining areas as well as cafe, hair dressing salon and outdoor seating areas.

Summer Lane Residential and Nursing Home became part of the award winning Country Court Care Group in June 2013. The home has good links with the local community and residents enjoy regular trips out and benefit from visits from community groups, churches and schools. A full range of activities based on their individual preferences provides residents with meaningful opportunities on a daily basis. Daily activities include light exercise, games, quizzes, baking, gardening and crafts.

Group: Country Court Care

Person in charge: Vimal Samuel (Care Home Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 100

Rooms with ensuite WC: 100

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Summer Lane Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Summer Lane Nursing Home has a Review Score of 9.1 (9.135)

The Review Score of 9.1 (maximum of 10) for Summer Lane Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Summer Lane Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.685 for Summer Lane Nursing Home is calculated as follows: ( (297 Excellents x 5) + (88 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 403 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.45 Points relating to the number of positive Reviews for Summer Lane Nursing Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 9 Reviews ÷ 20 Target = 0.450

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    25
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Summer Lane Nursing Home?

  • Extremely LIKELY
    29
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Summer Lane Nursing Home

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    7
  • Wife of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • more

Lovely place. My mum is happy here, staff are lovely and kind to patients also reassuring to relatives.

How likely would you be to recommend Summer Lane Nursing Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management staff are the best you can get, not only for him but for me. They are all so very kind and loving.

Food is excellent.

I haven't enough words to say. Thank you.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to thank everyone in Waverley suite for their care and consideration in looking after my husband who has been with you since March 2017, after a traumatic time from December 2016 when he had several mini strokes and went to hosptial. My son and I visited Summer Lane and were very impressed. My husband is always clean and tidy and appears t be settled.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My ageing mother (>100years), having been a resident in a local residential nursing home required nursing care and we relocated her to Summer Lane. Our selection could not have been better.
The facilities were ideally suited for Mum, and she soon settled into her room.
The staff, from management, nursing, carers, to laundry and cleaning, of which there were many, most importantly were highly professional, well trained, caring and very attentive to her needs.
Unfortunately Mum passed away and we then found the staff to be very supportive to family members at this very sad time.
I can only confirm we would have no difficulty recommending Summer Lane to anybody. The home provided an excellent service to Mum and support to us during her stay there.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother moved from a nursing home in our town six miles down the M5 to Summer Lane in Weston Super Mare. She moved into her new 'Home' and from the first moment that she became a resident, the care and attention she received was absolutely amazing. All the Staff were kind, attentive and very caring. One of the lead practitioners in the residence is an extraordinary person and is such a natural in her job that I never felt perturbed when I left mum's room to go home after a visit. Unfortunately, due to my mother's illness, she sadly passed away on the 12th of July after only a short, about 3 1/2 weeks, of being cared for at an extraordinarily high level. Thank you Summer Lane.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum had Alzheimer's and for the last 2.5 years of her life, she was resident in Summer Lane Nursing Home. It’s fair to say that there were one or two issues, in the beginning, however since the new Manager has been there, things have only improved to the standard it is now at, which in my opinion, is probably the best care facility in Weston-super-Mare. The food is lovely. The whole place is clean, and well cared for. It is on standard with a four star hotel. But the best praise is reserved for the staff. Their care and love for the residents makes it a home in every sense. Mum was happy, felt loved and was safe there.

The home was not only a home and family for mum but the rest of the family were included. We could come and go at anytime and were always made to feel part of the ‘family’. This is borne out by the fact that my sister-in- law still pops in to visit even though mum has since passed. We all have a fear of care homes but if that is the standard I could look forward to, I would be happy to move in tomorrow. There is always a hug for someone who needs it!!

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Management and staff are striving towards an efficient and caring environment for all residents.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt has been a resident for the last 6 months. The care has been excellent and we are really pleased with the home. The purpose built facilities are amazing and make it so much easier to take her in a wheelchair around this home. Staff are very kind and always finds the time to be helpful.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad was treated wonderfully and settled really well. He was very confused but they were patient.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff were really kind to me, nothing was too much trouble. I would recommend to everyone. I made many friends here.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at the homes for 2months, she is 93years old this year and is very frail.
The care and support she had received for her short-term memory loss has been very challenging for all the staff. They have constantly, responded tremendously, treating her with the utmost care and dignity. She is always well dressed and looking respectable.
I feel she is safe and well looked after in a caring environment and treated with love and respect. Thank you.

How likely would you be to recommend Summer Lane Nursing Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident of Summer Lane Nursing Home for 6months. In this time he has been cared for with dignity and understanding, kept safe, clean and well fed.
We as a family are happy that our loved one is being so well cared for.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum is always clean with clean clothes and dressed nicely. All the staff are very caring and always talk to the lady as they pass. Her room is spotless. It is a shame that mum can't stop to do any activities as I'm sure she would love them.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad has been in Summer Lane since July 2016. He settled very quickly in his large room with en-suite. We are all very happy including my dad. Everyone is so kind and helpful and the staff are so caring. He still has his sense of humour and enjoys chatting and laughing with the staff! He enjoys the activities and is happy to socialise. We are all pleased that he has settled in a lovely home.
Thank you

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a nice home. It gets regular entertainment and entertainers come into the home very often. All staff are very friendly. Rooms are very nice and spacious. Excellent care and a happy home.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Summer Lane Nursing Home for over a year now, and we have been very happy with the care she has received. The staff are friendly, understanding and professional. Mum is settled there and seems happy and content. It is very reassuring for us as a family to know that she is being so well cared for. Thank you, Summer Lane Nursing Home!

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

In the circumstances, it couldn't be improved on and the staff are very caring. I feel very comfortable here.

How likely would you be to recommend Summer Lane Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Carers and nurses are first class, always sensitive and dedicated to my mother's needs and I have witnessed each day the wonderful care given to all residents. From the most warm welcome at reception right through to staff, we receive the very best care. Attention to detail, the very close attention and observations on each resident is exacting, done with much love and affection. We are blessed with the most hard working and intelligent carers/nurses/management I have every seen.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the level of care is fantastic. My wife is happy here and all the residents I have seen show happiness - a sign of a great home. Any concerns raised is addressed immediately by the manager. She is always delighted to see staff. Definitely recommend this home.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am writing re the care and treatment my aunt received up to her death on 7th December 2016. The carers and nursing staff were excellent. I cannot fault them. All the staff, from cleaners, catering, repair man, reception, carers and nursing staff were kind and friendly. (I shall miss them). The only thing is considering the fees I believe her room should have been painted and a new carpet which was stained. Since her death, I see this has been done.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My mother has been a resident for over six months and seems very happy and feels secure. The staff are all very caring and know mum's needs very well indeed. We are all extremely happy with her care.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband and I visit our friend every week and always find the staff very cheerful and friendly. My friends room is always nice and clean. She looks well cared for and appears happy and well fed.

How likely would you be to recommend Summer Lane Nursing Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

My Mum has been at the home for 7 weeks and the care and support she has received has been very, very good. She has dementia and she has settled very well and she is happy to remain there. I feel she is now safe and will be well looked after. She has started to build up a trusting relationship with most of the staff who are looking after her which is lovely to see.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Reviews should be allowed to be shown either good or bad. As of Sunday 27th of November 2016 there has been no heating whatsoever at the care home, the residents are given extra blankets to try to keep warm.
Monday night 28th was one of the coldest nights of the year with temperatures dipping below minus 4. The care staff are doing all they can with little that they have to keep residents warm. The home needs a new boiler.

How likely would you be to recommend Summer Lane Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Very Poor

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Lucy Bateson, Marketing Executive at Summer Lane Nursing Home responded to this review on 12 Dec 2016:

Thank you for taking the time to review our care home. Please be assured that the situation with the heating system was a one off incident, the system was fixed promptly first thing the following morning. Country Court Care have invested over £30,000 in the heating system at Summer Lane Care home this year to ensure that we reduce to a minimum the risk of the system failing in future.

This home is amazing, my uncle passed away on 27th October 2015. The girls and staff are lovely so great on my uncles last day. One of the girls on her day off came in to work to sit and hold his hand as he passed away. Any one who is thinking of putting a loved one into Summer Lane, I can't recommend it enough, it is truly a lovely place to put your mum, dad, uncle or aunty. I would put this home as the best. Thank you to everyone there.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been happy with the care and support my mother has been given since she moved into Summer Lane last year.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I couldn't ask for nicer people to care for my mum. I feel confident when I leave that she is being well looked after and treated with love and respect. You are all fantastic. Thank you.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Last year I complained about lack of staff on duty and although I did not get a personal response I can see that changes have been made to the home, it "feels" like more homely, it looks more clean and homely, and although I've never had any problems with any member of staff, there appears to be more on duty with everyone being absolutely amazing, friendly, helpful, caring people who actually care. The carers, cleaning staff, chefs and the laundry people everyone is so very kind. I feel my mum is in very good hands.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Wonderful staff, keep you happy all the time. Answer the bell when you need them and are always very respectful. I love my room and there is plenty of space for me to walk.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff very caring and helpful at all times.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been coming to Summer Lane to use the day centre for the last two years and I really enjoy it. I was suffering from depression and my visits to Summer Lane have made me more comfortable. I have always been greeted at reception with smiley faces. The food is fantastic and it is presented very nicely too. I join in most of the activities and it has really helped me.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service provided at Summer Lane was excellent. The staff in the dementia unit were very caring and hard working. The rooms were very nice and the food was excellent. The home was very clean and the laundry service was very good. I definitely recommend Summer Lane for someone looking for a bed for their loved one. The deputy manager in the dementia unit was excellent.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with all conditions at this home. Management and staff excellent and always helpful, would be happy to return.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living at Summer Lane and I enjoy everything I get at Summer Lane. Staff are kind and helpful and always respond to your needs with a smile. Food is very tasty and the choices are great. I can always ask for something different if I don't like what is in the menu. Activity staff in the home are wonderful and they keep us entertained all the time. The bedrooms are very spacious and clean and we have everything we need in our bedroom. The garden in the home is really nice and we usually go out into the garden when the weather is good. I have been living here for a year now and I really enjoy my life.

How likely would you be to recommend Summer Lane Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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