Summer Lane Care & Nursing Home

When my husband was offered a place at Summer Lane, we were delighted. All of the staff are so welcoming, friendly and caring. The food is excellent, which he thoroughly enjoys, always an empty plate! It's a difficult decision to put a loved one into care, but know now we've done the right thing. Thank you all at Summer Lane.

My wife has been at Summer Lane for 15 months now. Overall, we are happy with the service we receive. One regular problem is the loss of various, but especially laundry items. Staffing often seems to be on the low side. The only meal I have seen is the 4.30 pm meal, this always looks good and is well presented. Because of the staffing situation, the girls have little or no time to spend with the residents.

My mum became a resident of Summer Lane Care Home in April 2022. She has since been very well cared for. She has a lovely room and surroundings. There is a lovely dining room for meals. The carers are so helpful, and Mum is so well looked after, and I know she is safe.

Care and food etc, for my nan, have been incredible with understanding staff who work so hard and are so willing to do everything they can for you. I have always been welcomed with a friendly smile and hello, and they do everything they can to make my nan happy. The only thing I would improve is communication between head office and relatives - just on updates on Covid rule changes etc, just to keep us updated, but I have no complaints other than that. The care home is always bright and clean, and the rooms are made personal to the resident's needs and tastes.

You have to explain how to put a sling on properly as new staff do not get the training. The management does not care about the resident's well-being as you never see them helping out.

I have always been made to feel more than welcome on my visits.

My mom was at Summer Lane Care home in Weston. From the first contact, my mom was treated with respect and dignity. They kept me, her daughter overseas, regularly updated on her medical care. The staff helped me Facebook time her, they were always helpful in any requests I had of them. They put my mind at ease. Polite staff, extremely professional. I would highly recommend their facilities. My experience has been awesome. And even when she passed, they helped me through that process too. Awesome staff and facilities. My mom was very happy there.

My mother has been a resident for nine months. She has settled in well and says that she could not ask for more. The staff are warm, friendly and professional in their approach. The facilities at the home are maintained to a high standard.

The guys and gals at Summer Lane looked after my aunt for me while I went to my son's wedding in Mexico. What a brilliant job they did, and will definitely use them again in the future. Great work from all!

Although my husband was only there for two months, he was cared for to the best of the staff's ability. Not enough carers by far to provide the support and care/attention that dementia patients need and deserve. I never met the manager at all. The reception and admin staff were absolutely fantastic and extremely helpful.

My mother, who suffers from Dementia, has been a resident for 18-months. During visits and through regular communications, often fraught due to the COVID pandemic, the staff have been tremendous. The administrative team have been thorough and professional, and the day to day care that Mum receives appears to be of the highest order. Mum, who can be very difficult at times, always appears happy and content around the staff. The building, along with fixtures and fittings, is modern, light and airy. They have good security and during the pandemic, as regulations eased, they had put in place strict measures for visiting, which was very reassuring. My wife and I are extremely pleased that Mum has settled in and that she seems to have a good rapport with the staff. All the members of the staff with whom I have been in contact with, have been professional and caring.

They did a lot to make a difficult time more bearable.

The reception, admin, other staff, most of the carers are all good. However, I feel there is a huge lack of human interaction with the dementia patients on the Waverley Unit. I'm talking about love, holding their hands when they are sitting, talking to them, giving them their time, assuring them, giving them some love, a rub on the arm etc. There are not enough carers and very much an institution rather than the human touch home and the love that is needed. However, there is a need to have at least 2/3 more carers on the Waverley unit (1st floor) purely to give the love and items I have mentioned earlier. This should either their job or, Summer Lane needs to ensure all carers have the time to do this spreading the workload and taking some of the workloads off of them with more carers. I feel it a total waste of money building a 'Pub' and 'Cinema' for the first floor as most of the residents would not understand. Also building more rooms should be replaced by more loving carers.

Mum has been at Summer Lane for four years now and has become very settled. There is a core of carers who have been there all this time and have established a rapport with Mum. Such continuity is essential since it has provided familiar faces through difficult times when it has not been possible to make visits. Staff encourage Mum to join in the activities and are sympathetic to the fact that she is over 100-years-old and has hearing difficulties. During my visit this week, she had new hearing aids, was smiling, in a good mood and enquiring about her great-grandchildren. Mum and I are both happy with the care at Summer Lane.

Communication is so good and I feel very confident that I know what is happening with Mum. I know she is safe and comfortable. I also feel that we have received help and support with coming to terms with Mum's dementia.

My mother passed away a couple of years ago but my mother in law is happy there.

Can thoroughly recommend Summer Lane.

All the staff have been outstanding in helping him through this tragic time and encouraged him to socialise with all the activities it provides.

It is a hard decision to put your loved one in a Care Home but we made the right choice in Summer Lane.

Reception staff and office staff were caring, thoughtful and most helpful to our needs. They couldn't be more kind. The home was beautiful and bright and clean. Most definitely will use them again and would recommend it to others. Thank you.