Summer Lane Care & Nursing Home

Diamond Batch, Worle, Weston-super-Mare BS24 7FY
Review Us
9.7 129 Reviews
  • Summer Lane Care & Nursing Home, Weston-super-Mare
Summer Lane is a 120 bed purpose-built care home with an excellent reputation, providing elderly care for a range of needs.

The home has dedicated wings specialising in nursing care, dementia care and for general residential care. With 24-hour nurses on-site and top of the range facilities, the home is well-placed to deliver high standards of care in Weston-Super-Mare and surrounding areas. Residents enjoy a range of lounges and dining areas as well as café, hair dressing salon and outdoor seating areas.

Summer Lane Residential and Nursing Home became part of the award winning Country Court Care Group in June 2013. The home has good links with the local community and residents enjoy regular trips out and benefit from visits from community groups, churches and schools. A full range of activities based on their individual preferences provides residents with meaningful opportunities on a daily basis. Daily activities include light exercise, games, quizzes, baking, gardening and crafts.
Show Summer Lane Care & Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Summer Lane Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Vimal Samuel (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Visiting

  • Visitors welcome at any time.

Parking

  • Car park available on site.

Summer Lane Care & Nursing Home Reviews (129)

9.7

Summer Lane Care & Nursing Home has a Review Score of 9.7 (9.680) out of 10, based on 28 reviews in the last 2 years.
Over all time Summer Lane Care & Nursing Home has 129 reviews.

Overall Experience
  • 87
  • 37
  • 2
  • 0
  • 3
Date Published
  • 129
  • 9
  • 17
  • 28
  • 101
Reviewer Connection to Summer Lane Care & Nursing Home
  • 46
  • 20
  • 16
  • 11
  • 9
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 61-80
Review from Julie N (Daughter of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Communication is so good and I feel very confident that I know what is happening with Mum. I know she is safe and comfortable. I also feel that we have received help and support with coming to terms with Mum's dementia.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review. I am very pleased that you and your mum are happy with Summer Lane. It is a difficult time for families, and I am glad that we have been able to help and support you through this, and we will continue to do so in any way we can.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pete D (Son-in-law of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff always courteous and attentive to both residents and visitors.
Both my mother and mother in law have used this home for their care.
My mother passed away a couple of years ago but my mother in law is happy there.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review, and we are very pleased that your mother-in-law is happy and settled.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo C (Daughter of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum had been in Summer Lane for four years before she unfortunately died earlier this year. So when my dad could no longer look after himself and needed to go into a care home Summer Lane was the only place he wanted to go.
The day he went in the staff were there to greet him like an old friend
which was so welcoming and reassuring for him. He was put into a lovely bright bedroom with his ensuite bathroom. The food has been wonderful, if he doesn't like whats on offer, the chef will make him an alternative to the other choices on the menu that day.
When he's well enough he goes down to the lounge where there are all sorts of activities that he can join in with. He watches old films, they play all sorts of games, have a sing-song and do a bit of light exercise to music.
Summer Lane is a really lovely caring place. The staff from the manager and reception through to cleaning staff are all very helpful.
Can thoroughly recommend Summer Lane.
Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

Thank you for your lovely comments. We are very happy that dad has made Summer Lane his home as well, the staff already knew him and he knew them from his visits to your mum, so that made the move a lot less stressful. He has settled in very well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul L (Son of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In December 2019 both my parents were living in supported care accommodation in Torquay. Mum's dementia was worsening rapidly and Dad fell, breaking his hip the week before Christmas. As 2020 started both were in hospital and I had to find a more local Care Home for them both, suitable for their different
needs. Summer Lane was a breath of fresh air when I first visited to view, compared to homes I had already seen in Torbay, Exeter and Weston-super-Mare. All the staff I had to deal with, from choosing a room, preparing for their needs before arrival and the dreaded paperwork of moving into another Health Trust, was dealt with seamlessly and with compassion. Unfortunately, Mum died in February, a week before their arrival date from hospital. So Dad suffered this loss, a funeral, then an ambulance journey to his new home, within a week!
All the staff have been outstanding in helping him through this tragic time and encouraged him to socialise with all the activities it provides.
Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

It was such a difficult time for you, your family and especially your dad. We are happy that we were able to help make a stressful time a little bit easier for you all. I know that your dad has settled in well and am very pleased that you felt our staff supported him in every way they could to make his move less stressful and helped him settle in to his new home. Thank you for your lovely comments about us here at Summer Lane and I will pass these on to my staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dorothy (Wife of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Summer Lane ticks all the boxes for us and our family. We are so pleased with the care my husband receives. He is extremely well looked after by all the staff. Any medical issues are dealt with promptly and that is very comforting to know.
The home is spotlessly clean, there is always a lovely welcome
from the reception staff, and there is always someone available to talk to if I have any concerns.
I would have no hesitation in recommending Summer Lane Care Home.
It is a hard decision to put your loved one in a Care Home but we made the right choice in Summer Lane.
Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

Thank you so much for your lovely comments, I will pass them on to my staff. You are right, it is a difficult decision to make and we are glad that you, your family and especially your husband feel you have made the right decision in choosing Summer Lane.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reception staff and office staff were caring, thoughtful and most helpful to our needs. They couldn't be more kind. The home was beautiful and bright and clean. Most definitely will use them again and would recommend it to others. Thank you.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review, it is very much appreciated and I will pass on your comments to my staff. We are always very pleased when respite residents and their families are happy and will come and see us and stay again. Many thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paulette H (Daughter of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am on the understanding that the home is now on lockdown due to the current UK circumstances, whilst it is upsetting for myself and two other sisters that we cannot visit mum, I applaud you for doing this to keep our mum and other residents safe. We find Summer Lane a very good place for Mum to be
as she is well cared for and she loves the food. The staff are very friendly and the home is lovely and clean. Nothing seems to be too much trouble for them - this includes the ladies that bring round the teas. Please keep all the residents safe at this unsettled time for everyone; including all the staff.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely review and your understanding of the situation at what is a very difficult time. I will pass on your comments to my staff and we are happy that Mum is settled and you are pleased with the care we give.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline Y (Daughter-in-law of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law came for respite last year and loved it. She has now moved in permanently, and we as the family are very happy.
As soon as you walk in, it smells nice, staff are always smiling, and you are greeted with well looked after happy residents.
It's always clean, and the nursing staff
try to encourage activities.
Plenty of hot drinks are always offered and the facilities are very good indeed. My mother-in-law is quite fussy, and she's very happy indeed!
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you so much for your lovely review, we are very glad that your mother-in-law is happy here and is now permanent. I will pass on your comments to my staff who always work very hard and its nice for them to know that you have taken the time to review our home and are happy. Many thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always welcoming with friendly staff. Dads room is always clean and fresh and the staff all refer to him by name. Any queries are addressed quickly. My only criticism is that personal care possessions should not be used on other residents i.e electric razors this has happened a few times
with my father's razor which we have had to go and find it. Apart from this all ok.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your review and that you are happy with our home. I am sorry you have a concern about personal care possessions and if you would like to ask to see me or our deputy when you are next visiting we can discuss this further.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris Y (Son of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Summer Lane since 2017 and enjoys living there. Due to the nature of his condition, he initially had difficulty settling into his new surroundings, however, the staff were extremely supportive of him and worked patiently to minimise his distress. Two years later and
Dad is very settled there, has a great relationship with the staff and carers and happily sees it as his home.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you very much for your kind review. It does take time for residents to settle to a new environment and we do try very hard to minimise the distress they go through and I am very happy that dad has settled well and thinks of this as his home and is happy here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M D (Son of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given to our mother when she was a resident was excellent. Very comfortable rooms. We have no problems with recommending Summer Lane Nursing Home.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind review and that you were pleased with the care we gave your mother.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Molly L (Wife of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming here for a very long time to visit my husband. It is a very nice place and my husband is very happy here, If he is happy then so am I. The carers are all nice and friendly and know their jobs. I don't think there is much more to say about it.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you very much for your lovely review, I will pass on your comments to my staff and I am very glad that your husband is happy here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Wife of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at Summer Lane for just over 1 year. I have been happy with the care he receives and have recommended it to several people. If ever there is something that concerns me I know I can approach the staff and they will sort it quickly. The monthly meetings for family members
are excellent.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you very much for your review and for passing on your recommendations. It is always a hard time for people looking for care for their loved ones and to have someone's recommendations will always help that difficult decision. We are also very glad that you enjoy the monthly meetings.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely place, well maintained and excellent food. The rooms are good and spacious. The staff available do their best but for the size of the home and the number of residents, I do not think that enough hands-on carers are available. There seems to be more paperwork than caring and sometimes due to holiday,
illness, etc. there is no replacement for activities and so residents are left in the lounge with just the television.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you very much for your comments, if you would like to come and see me when you are next visiting when we can discuss the points you have raised. Many thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nichola O (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy to be here which makes me happy. The management and staff are lovely.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind comments and we are glad that your mother is happy here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are wonderful and they look after my dad really well. I cannot fault them.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your lovely comments, I will pass them on to my staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R A (Brother of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Summer Lane Nursing Home is a purpose-built care home and provides a very good service.
My sister has been a resident for almost a year and all the staff have carried out their duties at a very high standard sometimes under difficult situations.
My sister is happy which helped us as a family and the
staff are helpful if we do need any information. So thank you all at Summer Lane.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

Thank you for your kind comments, it's always nice to know that our residents are happy. I will pass on your comments to my staff and tell them how much you appreciate their help.
Have a very good Christmas.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Son of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely homely feeling, dad calls it home. It is his home from home.
Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

Thank you for your kind review. That's exactly how we want your dad to feel, that this is home and glad he does, and we are pleased that you are happy with our care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert D (Son of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each member of staff looked after and cared for my father in an extremely comforting, friendly and professional manner.
Reply from Vimal Samuel, Manager at Summer Lane Care & Nursing Home

Thank you for your kind review and I am happy that you were pleased with the care given to your father. I will pass on your comments to my staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William L (Resident) assisted by family/friend published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here for 4 years and 4 months.
He has enjoyed every moment here. He thinks all the staff are very nice and friendly and very kind to him.
He is very glad that he came here, it is always kept clean and tidy, they look after him very well.
Reply from Vimal Samuel, Home Manager at Summer Lane Care & Nursing Home

We are very glad that your husband is happy here, it's always nice to know that residents enjoy their time with us and I have passed on your lovely comments to my staff. Thank you for your lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Summer Lane Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.680 for Summer Lane Care & Nursing Home is calculated as follows: ( (251 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 325 Ratings = 4.68
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Summer Lane Care & Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (14)

Meet the Team (2)

Vimal

Vimal Samuel

Job Title: Home Manager Joined: 2015

Vimal completed his nursing degree in 2007 and went on to tutor for a year in medical and surgical nursing. He worked at several nursing homes in Lincolnshire before making the move to Somerset in 2015. Vimal’s special blend of expertise, knowledge and deep compassion for residents have made him a popular and highly respected manager with both staff, families and local health care professionals.

Lin

Lin O'Donovan

Job Title: Home Administrator

Lin is our Home Administrator and has worked at Summer Lane since 2019; she joined the Country Court family in 2017 bringing many years’ experience of working in care homes in Weston-Super-Mare and throughout Somerset. She keeps the administration running smoothly for the home and brightens everyone's day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Summer Lane Care & Nursing Home to verify any information. View our terms and conditions. Summer Lane Care & Nursing Home has an Enhanced Service - more info.