Summer Lane Care & Nursing Home

My husband was in Summer Lane for end of life care. It is an amazing place. It is really clean and welcoming. All of the staff are very friendly and kind. The rooms are immaculate. They have en-suite's and really nice furniture in them . The facilities are great including a hair salon and a nail bar. It was a shame my husband had not gone in earlier, when he was not so ill. You walk in to reception, and it is like a hotel, the receptionists are all really friendly. Then you meet the nurses and the caregivers and they all acknowledge you and make you feel special. The gardens are really pretty. All together this is a really lovely Care home. The manager should be very proud of himself and all of his staff. A pleasure to have been able to visit my husband there , knowing he was being well looked after and cared for. I am so grateful My husband spent his last days there Thank you all

The Care Home provided our much loved Mum with the best care and we are truly grateful to all the staff there for their commitment to giving our Mum such sympathetic care

My mum is end of life and can I just say all the staff from downstairs from reception, carers, tea ladies etc. have been absolutely fantastic. All so helpful and very caring towards myself and my mum. Nothing has been too much trouble. This nursing home deserves a lot of credit.

And the fine dining experience was absolutely amazing, and would definitely recommend this if they have a special occasion and want to celebrate with a meal with family. I'm happy that my mum is happy and that's what matters. The transition from home to care home was such an impeccable move.

Mum was placed at the home initially for respite but is now a permanent resident. It was clear from the very start that she was going to be looked after and her care needs met. All the staff are friendly, caring and empathetic not only to Mum but to the family too. It's peace of mind to know that she is safe, clean and comfortable. The home provides an excellent environment with clean rooms, smart communal areas and excellent facilities. The care staff are fantastic - however, if some had better English that would help!

Very clean and well maintained, couldn't ask for a better place for a loved one to be. Many thanks.

I can relax knowing my brother is in a safe, happy, clean environment surrounded by wonderful people.

Overall very good.

The cleanliness of the home is fantastic and the food is all freshly prepared and always looks delicious.

Activities = not applicable for Mum, but I feel there could be more for many residents. This aspect feels light.

Whether it was the warm-hearted friendliness of the reception staff that greeted people visiting their loved ones, the kind and efficient care given to my father by the health care team, or the attention given to the cleanliness of the home itself. On the regular upkeep of the gardens situated at the centre of the home's buildings. Summer Lane provided my dad in the last year of his life with an environment that was safe, caring and comfortable. Here the patient mattered, my dad was not just another sick person- a number on the list. The Summer Lane team treated him as if he were their own and we will always be so thankful to them for that.

The nurses and carers treat him with the utmost respect and kindness. We as a family are always welcomed by all members of staff with a smile and a caring attitude.

My mother is unfortunately bedbound but we always see residents relaxing or involved in activities, both inside and out with constant support by staff.

The home itself is so well thought out and the decor and furnishings are lovely. We especially like the cafe downstairs as it gives Mum the feeling she has been 'out'. It has also been a great place for my father to meet the families of other service users and share experiences and support each other.

Since my husband was taken into care I have seen wonderful care and patience given from the staff. They will always find the time to discuss any worries I may have or will tell who else could help. It took my husband a while to settle but through their understanding and patience, he has at last settled down. He loves to go into their love cafe and weather permitting likes to go into the garden. Thank you to everyone.

Thank you.

The standard of care provided, the general cleanliness and the high degree of finish are most welcome to visitors and relatives. I was very happy to see my mother-in-law provided with such a caring team and pleasant environment.

Due to living in Kent I have only visited Summer Lane a couple of times February and September, each time I was greeted by friendly staff who made me welcome. I found my aunt content and happy. This home is clean, modern light and airy environment with exceptional staff who work very hard to make their clients feel safe calm and happy, as well as dealing with their personal needs, of which can be very different and challenging. I would definitely recommend this home.

Summer Lane has to be the best nursing home. The purpose-built building is light and airy and the exterior is welcoming. All rooms are en-suite and a good size. The whole staff team are friendly and efficient. The furnishings in the lounges are five star hotel quality and the little gardens are a treat. The cosy cafe is a gem and a real bonus. Visiting times are not restricted. Due to staff shortages, activities are restricted, the present staff work very hard and do a great job, but could do with some help. Visitors are made very welcome.

Mum was admitted to the hospital from Summer Lane care home. Her dress and slippers were soaked in urine. Staff at the hospital said the slippers could be rung out, so wet. Pressure sores to bottom ungraded as so bad. The staff told the family mother was on antibiotics by the Doctor. Mar sheets were supplied from Summer Lane to A&E, no antibiotics were prescribed. Summer Lane said mother was found on the floor at 04.00. How long was my mother on the floor? We want answers! Mother's handbag missing, reported to the staff. Ten days later emailed the home, said report to a higher team and the blanket missing, but still no response. Summer Lane has not made any attempt to contact us to see how my mother is! Safeguarding reports are in place from the hospital.