Elm View Care Home

Moor Lane, Clevedon BS21 6EU
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9.7 75 Reviews
  • Elm View Care Home, Clevedon
A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's care.

With a fresh new look for 2025, they've made improvements including full decoration with new furniture, fixtures and fittings in all communal areas and bedrooms.

Situated in the popular town of Clevedon, this purpose-built modern home provides warm and welcoming accommodation with comfortable rooms and beautiful gardens. All bedrooms are well-decorated and residents are welcome to personalise their surroundings.

Food is homemade and can be enjoyed in the elegant dining room or in the privacy of residents’ own bedrooms. All loved ones are made to feel welcome when visiting.

The activities programme is organised so that each residents’ tastes and abilities are accounted for. There are arts and crafts classes and a gardening club, as well as seasonally themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Elm View Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 43 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Boudet (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Elm View Care Home Reviews (75)

9.7

Elm View Care Home has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years.
Over all time Elm View Care Home has 75 reviews.

Overall Experience
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  • 15
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Date Published
  • 75
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Reviewer Connection to Elm View Care Home
  • 28
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Total of 75, showing 1-20
Review from Karen T (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were so impressed by the home manager at the residents/relatives meeting. She explained things well, making sure everyone could hear. She listened and gave people time and then she thought of ways to resolve any issues. We were also happy to hear that when Mum had a little fall, the staff were there
within seconds. Thank you all. Your smiling happy faces make us feel welcome and reassured that Mum is in the best place she could be.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from H F (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have both recently moved into Elm View. Our family's first impression is that Elm View is really friendly. The Manager and admin staff are all super helpful and have been extremely welcoming to my parents - nothing is too much trouble. The nursing team are professional and knowledgeable and
pay attention to detail. The care staff have all introduced themselves and been very warm and friendly. I have seen many acts of kindness not relating to my parents so the culture of care at Elm View seems of really high quality.
The bedrooms are nicely decorated and the décor is fresh. The communal areas are clean and tidy and all well appointed.
Above all, the home and its grounds is attractive and all the staff are good communicators, which is so important.
My parents seem settled and happy which is lovely. Thanks everyone - and I know if I do have any concerns that the staff are approachable.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. We hope Elm View care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Jacky Q (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great eyebrows for my mum! Thank you. She looks very glam!!
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your feedback. we are delighted to hear you love mum's eyebrows ! Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from Kate C (Friend of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elm View is a wonderful nursing home. All the staff have been really caring and helpful. They could not have done any more. I want to thank all the staff for making the resident and us so welcome, at this hard time.
Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always wonderful to hear words like "Caring" and "Helpful" being used to describe our staff and we are happy to hear you feel like a part of our Elm View family. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Jayne B (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elm View were marvelous when we had to arrange emergency respite care for my father.
They were so kind and caring to all of us on arrival, showing real understanding of a very difficult situation.
My father seems to be settling well, and the quality of food, cake etc is a great hit with him. Thank
you all at Elm View for your ongoing care especially the manager, but also all the wonderful staff and admin.
Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and We hope Elm View care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your father with the best possible care and we look forward to seeing you again soon.

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Review from M S (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We needed to get an assessment sorted to see if mum could get a chair supplied that would enable her to spend time out of bed safely and would also mean we could move her out of her room to the lounge, so that she could enjoy the activities. Mum has deteriorating needs so it needed to be assessed professionally.
We initially thought this would take weeks or even months for a referral, but it was quickly sorted out for us and mum only waited a couple of weeks. She now has a chair suitable for her needs and that will definitely enhance her quality of life. Thank you to the managers in the home for sorting this so quickly.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. We are glad to have helped mum receiving her new chair. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.

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Review from V T (Husband of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What kind people who looked after my wife. Thank you so much. What impressed me and my family who visited the home on many occasions was so helpful. The nurses and general assistants were caring for her in her last days. We shall all. Fondly remember theses difficult times where kindness does especially,
count.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss and send our deepest condolences. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from C G (Niece of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
A lot of time and money and disruption over more than 4 months has been involved in refurbishment here and it's still ongoing. However I'm disappointed that money hasn't been spent on employing more care staff.
My aunt has assisted feeding, yet when I was visiting her, coffee was brought without sugar
(she's been there over 3 years so it should be routine); and no one arrived to assist, or to check we were OK helping her. If I'd not been there, it would have been left on a table she can't see or reach to go cold.
Answer to call bell is way too long, resulting in residents having an accident when they need toilet assistance.
Activities in the lounge are for a small number of residents who are able to access them. A nice activity would be for someone simply to visit the very frail and sit with them for companionship.
Reply from Lisa Henderson, Customer Care Advisor at Elm View Care Home

Thank you for taking the time to leave a review. We appreciate that refurbishment can be disruptive and we have tried our best to minimise the impact on our residents during this time. The work is almost complete and we hope our residents will enjoy our newly furbished areas. We have liaised with the home manager who has confirmed that Elm View is currently fully staffed and that our activities programme includes a mix of activities and one to one sessions. The health and wellbeing of our residents is an absolute priority for us and whilst we can't discuss specific cases or personal details here, our care home manager would welcome the opportunity to discuss with you the concerns you raise about your relative. You can contact the home directly by calling 01275 872088. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.

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Review from Lisa S (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Elm View for 4 years now and the care has been wonderful. The new manager is second to none. She is an amazing asset to the home and displays all the qualities one would wish for from a resident's and family member's perspective. She has time to listen, is kind and empathetic
and is always willing to go that extra mile for both resident and their loved ones. A true professional, who is proactive, honest, trusted and considerate. Her staff are also superb - always smiling and welcoming. The home's recent refurbishment makes the place feel more homely.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from Hazel S (Daughter of Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very well looked after. The staff are amazing and the new manager can't do enough for us. Everything was very good.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Elm View for your stay.

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Review from Jane S (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we looked around we have found this a very welcoming and friendly place. The staff are kind and caring and we are very happy with the care my Mum is receiving. The garden area is delightful, and her room is bright and cheerful.
Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.

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Review from Margaret C (Friend of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is so welcoming. The smell when I visit is lovely. The staff that I have spoken to are always polite and smiling. Very clean. It's a joy to visit.
Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you feel such ease when visiting our Elm View Care Home and we are looking forward to seeing you again soon.

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Review from H D (Husband of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very helpful. Always with a smile. Garden is very relaxing.
Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after, thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from Roberta B (Wife of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with interview. Seemed to be aware of all the circumstances.
Pleasant and helpful.
Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear words like “Pleasant” and “Helpful” being used to describe our care and we are pleased to hear that Elm View are aware of all of your circumstances. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from S G (Respite Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose this care home in the town where I live for a recovery period following a hip replacement operation (I am a fit 88-year-old). I was pleasantly surprised by everything I found here. My room was well equipped and corridors very suitable for tentative walkers on frames and crutches. All the staff
were totally friendly. Food had choices and was always very tasty. Any need was met. Meals could be taken in the bedroom or the dining room. Entertainment was provided in a lounge in the afternoon. I extended my stay by a week so that speaks for itself.
Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are really pleased to hear you had such a wonderful experience and felt so at ease whilst in our care. It's great to hear everything from our food, to the entertainment and home facilities were at an excellent standard. Thank you for choosing Elm View for your stay.

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Review from M L (Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A high ratio of staff to residents. A very caring atmosphere and dignity is observed at all times. Everybody is very competent.
Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

We appreciate you taking the time to leave us your comments. We are very pleased to hear you feel the staff at Elm View feel so well looked after and dignified with the care they provide. We will certainly pass your comments on to the manager.

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Review from Lynda P (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful staff have given the utmost care and attention to my father. He was with you for five and a half months. I’m sad he never got to see the garden or the restaurant, but this can’t be helped. He was so well looked after, and for this, I am eternally grateful. I truly cannot fault you.
Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time, and we hope Elm View care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from A B (Husband of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The best care home my wife has been in over the last 15 years. Staff are all friendly, helpful and caring, the catering staff are excellent as are the cleaners and the laundry staff. The maintenance person is also very good and helpful.
Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear words like “friendly, helpful and caring” being used to describe our care. We hope to continue providing your wife with the best possible care and we look forward to seeing you again soon.

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Review from Julie S (Daughter of Resident) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Elm View since November 2022. She is very unwell and bedbound and in the the midst of a very difficult time, the staff at Elm View have been very kind and look after my mum so well. They are also very kind to our family. The food is great and the activities are amazing. It gives me
peace knowing my mum is looked after and cared for here.
Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Joy K (Wife of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Elm View Care Home for 2.5 years. Mostly the care has been very good but due to the staff shortages and agency staff, there have been times I haven't been happy with my husband's care. Not the fault of the staff, the staff have been very kind and supportive to myself and my husband
during some very difficult times.
Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “kind” and “supportive” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service and please let us know if there is anything we can do to make Husband's stay as comfortable as possible.

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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Elm View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Elm View Care Home is calculated as follows: ( (153 Excellents x 5) + (42 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elm View Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

For information about bed vacancies please call the home who will be happy to assist.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Elm View Care Home

What types of Care is Elm View Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm View Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Elm View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elm View Care Home to the centre of Clevedon?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm View Care Home to verify any information. View our terms and conditions. Elm View Care Home has an Enhanced Service - more info.