Oaktree

Lark Rise, Brimsham Park, Yate, Bristol BS37 7PJ
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9.5 86 Reviews
  • Oaktree, Bristol
Oaktree Care Home, located close to the town centre of Yate, provides personalised nursing, dementia, and residential care for residents in a warm and supportive environment. With a caring and passionate team, Oaktree has built a strong reputation in the local community for delivering exceptional care that respects the dignity and individuality of each resident.

Life at Oaktree is vibrant and engaging, with a dedicated activities coordinator ensuring there’s always something enjoyable to do. From pet therapy and pub visits to coffee mornings and live entertainment, there’s a wide range of activities to suit everyone’s interests. For those who prefer quieter moments, activities can be tailored to personal preferences, creating meaningful one-to-one experiences.

Residents are encouraged to personalise their rooms with their own furniture and belongings, making their space feel like home.

Conveniently situated near local amenities, including shops, a hairdresser, and cafes, Oaktree is also just a short journey from Bristol, making it easy for families and friends to visit. At Oaktree, the focus is on creating a home where residents feel valued, connected, and cared for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1540
  • Self-Funded Nursing Dementia Care: from £1540
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1540
  • RESPITE Self-Funded Nursing Dementia Care: from £1540

These prices are only a guideline, please contact Oaktree to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rowena Gillespie (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (5)

Visiting

  • The home don't have specific visiting times for families, so you can visit your loved one whenever you wish.

Parking

  • Ample parking on site.

Oaktree Reviews (86)

9.5

Oaktree has a Review Score of 9.5 (9.473) out of 10, based on 56 reviews in the last 2 years.
Over all time Oaktree has 86 reviews.

Overall Experience
  • 47
  • 36
  • 3
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Date Published
  • 86
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Reviewer Connection to Oaktree
  • 36
  • 10
  • 9
  • 5
  • 5
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Total of 86, showing 61-80
Review from Ian V (Son of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the staff to be very polite and helpful and very understanding of the needs of the residents. The rooms are kept to a very high standard of cleanliness and the layout of the building is very easy to get around.
All meals were excellent, with a great selection. A big thank you to all the staff
that made the stay for our parents a pleasant one.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your kind comments regarding your parents stay with us. We are glad they have settled in well and we will share your positive feedback with our team.

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Review from Tanya P (Daughter of Resident) published on 13 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident here in January 21. I found the staff got to know and understand him and his needs very well. His time at Oaktree, although not ideal due to the issues surrounding Covid, was made, by the staff, to be as happy as could be. I cannot praise the staff more for the care, support,
love and yes, fun banter with Dad.
Dad was in great hands and I felt so supported in some challenging times.
Communication was excellent and they helped understand and assist in Dad's needs whenever possible.
They made my last 16 months with dad as happy as possible for us, whilst handling the Covid situation with great care and caution for all.
Fantastic team, love to all of them and huge thanks.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you for expressing such appreciation and recognition that the care provided by Oak Tree staff; it really means a lot to the team and it was a pleasure to see you and other families with Dad. Thank you for all your support while you visited the home and the laugh we had at times. We will miss your visits.

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Review from Linda T (Daughter of Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found the staff very friendly and very caring for my mum who has been in OakTee for four years now and they always inform me if she has any falls or doctors attending her.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your lovely feedback, it is much appreciated by the OakTree team. It is a pleasure to look after your mum and see you whenever you are visiting your mum.

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Review from Susan C (Daughter of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
OakTree is a wonderful home. Offering nursing care in a well run compassionate environment. My father's care was amazing, Primrose unit was exceptional. All members of the team took great pride in their jobs. The food looked really good, and the residents could enjoy several different activities.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the appreciation, kind words and recognition of the care that your father received at OakTree. Staff team very much appreciate your feedback.

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Review from S W (Daughter of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by OakTree has been amazing. The staff cared for Dad like he was their own family. He wanted for nothing, he was kept comfortable, clean, safe and warm. The staff respond quickly to change in circumstances/needs and kept us fully informed every step of Dads journey.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you so much for your kind, appreciating words, this means a lot for the team, it was our pleasure to care for your dad and supporting you through the hard time.

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Review from T B (Granddaughter of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff made me feel welcome during an evening visit. I was offered a cup of tea after bringing some cake for my nan and grandad to share old photos.
Staff shared information about what had been happening over the last week - ie. games, arts and crafts etc.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the positive feed back and I am glad you and your nan enjoyed the visit and you felt that staff were welcoming.

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Review from S O (Son of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm not able to comment on facilities or activities because of Covid restrictions and because Mum was quite poorly when she entered the home. She had a nice room and in her coherent moments, she said that the food was good. the staff are al very nice and helpful The care that she received from the nursing
staff and carers were excellent. I felt that I had formed good relationships with all of the staff members. In between visits the staff keep me informed when required and update me during visits. Mum had advanced dementia and she died recently. The staff continued to be helpful and comforting.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you very much for the appreciative words, I know it was not very easy for you to make the decision to move mum into our care especially during the lockdown. I am pleased to hear that mum felt supported by staff and it was our pleasure to look after mum and support you during the difficult period when mum was on End of life care.

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Review from A S (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
OakTree provided support and a friendly level of care. The staff treated my father with kindness and were polite. My dad did not feel his best interests were ever overlooked. Everyone within OakTree diligently applied Covid protocols, keeping residents, staff and visitors safe. There were some challenges
when dealing with a family member, and OakTree alwats acted with professionalism and courtesy.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you for such a lovely review. It was a pleasure to look after your dad; we always support our residents and visitors following the COVID protocol to promote visiting their loved ones. We hope your dad will settle in well in the new home.

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Review from M P (Sister of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Because my sister came into the care home during the virus, I haven't been able to visit, but on every occasion, I've rung the carers, they have been very friendly and caring. There are areas I haven't seen, so I cannot answer.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your kind words. The staff team will appreciate much with your feedback. It is our pleasure to have your sister in our care.

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Review from J W (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy at Oak Tree, she is well cared for and feels secure. The staff are friendly and the home has a welcoming 'family' atmosphere.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you so much for your kind words, it is a pleasure to have your mum with us, I will share your feedback with the team.

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Review from Wendy C (Friend of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been hard for the staff and they work very hard and they cared for my friend very very well, even though he gave them a hard time now and again.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you for your lovely feedback, the team very much appreciate your kind words, especially during the difficult time with COVID.

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Review from Olwen S (Friend of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and Manager are always very helpful! Always very happy to answer any concerns I may have about the health of my friend. Since she has been at Oak Tree, her life has changed for the better! She is now with the care and support of the staff, a very happy lady. Thank you to all! Excellent provider
of care.
Reply from Subi Shaji, Home Manager at Oaktree

Thank you for the appreciation, kind words and recognition of the care that your friend receives at Oak Tree. It is an absolute pleasure to have your friend at Oak Tree and see her settled in well.

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Review from Edith I (Partner of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good in contacting me about his care and when I phone the home I get a good response from the carers. They are all very nice.
Reply from Subi Shaji, Deputy Manager at Oaktree

Thank you for such a lovely review. It is a pleasure having your partner with us, I will share this with the staff and they will be very pleased.

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Review from Trevor J (Son of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The unit manager and her team on Snowdrop have been amazing.
My mother has now had 1 year in Snowdrop and whilst I realise things have been very difficult with Covid and a takeover, it has continued as I would expect.
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Review from Julie I (Daughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been looked after beautifully by all the staff since arriving at Oak Tree in February 2020. She seems very popular with the staff, who remarks on her good sense of humour.
I appreciate being kept informed at all times. Staff always have time for me, as well as mum.
Thank you for all you do.
Reply from Noleen Dermondy, Home Manager at Oaktree

Thank you for such a lovely review. It is a pleasure having your Mum with us and it's true, your Mum does have a good sense of humour. It is lovely to see her interacting with the staff, and they do enjoy their time spent with her.

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Review from Karen D (Daughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad and I are confident that over the last year, Mum has been cared for by professional, kind and patient staff. We have full confidence in their gentle treatment of Mum and we can not fault them.
We have not visited Mum in her room for a few months since 'lockdown' but when visits did recommence these
took place in a side garden which was the best compromise that could be arranged.
Mum still describes the food as "So-so".
From the outside, the garden and borders appear neglected which indicates that all financial resources are spent on residents' care.
During 'Lockdown' Dad was notified by letter from new management that fees would be increased very shortly by several hundred pounds a year which we both felt very disappointed and shocked about. Like thousands of families in the UK, Care Home fees are heartbreaking at an already emotionally stressful time.
Reply from Noleen Dermondy, Home Manager at Oaktree

I am so pleased we had a conversation today to address the concerns you raised in your review. We are so pleased to have now recruited a second chef now offering an array of choice. We do hope to neaten and brighten up our gardens very soon.

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Review from Jane (Daughter of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had lived at this home for two and a half years before he passed away recently.
The staff on Primrose who looked after him provided exceptional care and often went above and beyond to not only meet his needs but ours too.
We were welcomed into the home and made to feel part of the family.
From the moment we walked in, nothing was too much trouble.
Dad made some very close relationships with the staff, who truly cared for him and about him. We had no reservations as a family leaving him in their care.
This home has given dad a kind, caring, compassionate and professional experience of what care should look like, right up to his passing.
Our family continued to be supported even after he passed away.
I would have no hesitations in recommending the staff working on Primrose to anyone who is looking for exceptional care.
Thank you.
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Review from Diane B (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Tree Care Home was recommended to me by 2 friends who had previously had relatives in the home, both spoke very highly of the care provided. My mother has now been at Oak Tree Care Home for the last 1 1/2 years and during this time I have found the care and attention provided to be excellent and
most importantly she seems happy and contented.
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Review from J L (Sister of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is an extremely excellent home, resident staff are kind, caring and sympathetic. My brother, who is the resident, has been at Oak Tree for almost 20 years and has been nursed back from the Coronavirus for which I am so very grateful.
Reply from Noleen, Home Manager at Oaktree

Thank you for expressing such appreciation and recognition that the care staff deliver at Oak Tree, it really means a lot to the team. It is an absolute pleasure to have your brother with us at Oak Tree.

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Review from Sue A (Wife of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was here for the last year of his life. I have been constantly impressed with the standard of care in the dementia nursing unit. He was treated with dignity, great skill, and lots of love and care by the staff. He responded well to fun and teasing, and the staff were quick to pick up on that.
There were little touches, like them moving photos we had stuck on the wall to be in his line of sight so that he could enjoy them. They were patient with him, kept him safe, and adapted to his ever-changing needs, I enjoyed visiting and still feel very fond of what very much became his home.
Reply from Olivia Shields, Marketing Assistant at Oaktree

Thank you, Sue, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Oak Tree Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your husband with dignity and the compassion he deserved during his time at our home. We hope that his time at Oak Tree did see some friendships flourish with both the Care team and residents. Thank you again, Sue, if there is anything more we can do please do not hesitate to reach out.

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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Oaktree is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Oaktree is calculated as follows: ( (367 Excellents x 5) + (232 Goods x 4) + (50 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 653 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaktree is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative and nursing dementia care needs. Our services include basin with WC en-suite rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (10)

Bailey

Bailey Thompson

Job Title: Deputy Manager

“Staff feels well supported by management and the team, and as a consequence team members feel happy and enjoy working at home.”

Subi

Subi Shaji

Job Title: Clinical Deputy Manager

I love my role as Clinical Deputy and enjoy working with my colleagues to provide the best care for residents, considering Oaktree my second home. I enrich their lives by spending time with them, listening to their stories, and building trusting relationships. I am a registered nurse, first aider, fire warden, and mentor.

David

David Mortiboys

Job Title: Maintenance Manager

I enjoy making sure the home is safe for both residents and staff. I ensure residents' rooms are in good order and they have everything they need. I've completed Fire Warden and First Aider training.

Lorraine

Lorraine Lewis

Job Title: Activities Coordinator

I love putting a smile on residents' faces and helping them achieve things they didn’t think possible. They trust me and feel heard through meaningful activities tailored to their preferences. With over 30 years in care, from healthcare assistant to senior care assistant, my experience supports me in my current activities role.

Simon

Simon Webb

Job Title: Activities Coordinator

I love hearing the residents' stories and putting smiles on their faces. We share lots of laughs and create memories together. With 15 years of experience working with adults with learning difficulties and being disabled myself, I understand the residents' needs, having also worked as a carer in the community for many years.

Simon

Simon Batchen

Job Title: Activities Coordinator

I enjoy being there for the residents and making them feel valued. I have completed an NVQ3 in Health and Social Care.

Anita

Anita Stedman

Job Title: Receptionist

I enjoy meeting the residents and their families, taking time to get to know them and always offering a friendly hello. My experience includes working with the public in the police and retail sectors, as well as caring for my father with dementia for 10 years.

Kate

Kate Hamilton

Job Title: Head Chef

I enjoy cooking for the residents and creating a welcoming atmosphere. I enrich their lives by preparing nutritious, home-cooked meals. I have completed NVQ Level 2 and Medex training.

Jacqueline

Jacqueline Milne

Job Title: Receptionist

I enjoy meeting people from all walks of life. I enrich residents' lives by chatting with them and providing activities like word searches. I have many years of experience as a Civil Servant.

Gillian

Gillian Hill

Job Title: Administrator

I enjoy meeting the residents and their families, finding out about their experiences, and sharing their memories. I feel grateful for the opportunity to connect with them and enrich their lives.

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