The Check House

My father was at The Check House for over four years. During that time, he was treated with dignity and respect. As a family, we were welcome and supported. Covid was a very difficult time for all, but we were kept informed regularly of Dad's health and wellbeing. His last few weeks were very special, and we cannot thank the staff enough for their care and support. Thank you.

Mum was admitted to the Check House for the last 2 years of her life and I'm glad it was where I chose for her - it was great! The food is lovely (I ate there a few times) and was of high quality without being fussy, using fresh local ingredients, wherever possible. The staff were helpful and caring, always treating Mum with compassion and respect. The views and garden are lovely, with residents able to enjoy the terrace and its sea views in the warmer weather. The staff/resident ratio was good, with an interesting and varied programme of activities, including sightseeing trips in the care home van, during the pandemic to tour the countryside and take in sea views. Safety protocols re Covid-19 were well organised and the nursing staff were on the ball with ailments. Mum was particularly fond of the "Daily Sparkle" colour pamphlet produced daily for the residents. A WhatsApp group keeps relatives up to date with pictures of activities etc. Video calls were available via Skype.

My husband was diagnosed with complex needs and challenging behaviour. He was always cared for with warmth and compassion and even at his most difficult, he was always shown kindness and understanding. The staff are the most caring, dedicated people I have ever met and treated my husband with dignity, respect and a lot of humour. They supported me when he was at the end of his life and I was able to stay with him. My husband was at Check House for six months and I would like to thank the manager and staff for creating a safe haven for him to live in.

The combination of an exceptional activities programme within this pet-friendly accommodation eased the transition to care-home living enormously, for my mother. The location with such wonderful grounds and views added to the environment. Of course, all of this would have been wasted if it was not supported across the entire team working there. Professionalism, compassion, responsibility for the residents' wellbeing and needs shone through consistently. As my mother moved towards the last rung of her long ladder of life, it was enormously comforting to know that she was surrounded by people offering such love, care and comfort. With all the added difficulties of the Covid pandemic, nothing more could have been wished for.

We had to make the difficult decision to admit Dad to residential care after years of caring for him at home, it was hard for us but the professional, caring, and compassionate staff worked hard to make it easier for us and for Dad. Dad spent only three months at Check House and all of the staff at every level went above and beyond to care for him and he was treated with dignity and respect at all times. Dad loved the food at Check House, he loved the sunny terrace with the incredible sea view which he was able to access independently and he particularly loved the frequent trips out in the minibus or the car, he had always been active and loved being able to get out and about and to see familiar places right up until two days before he died. We will be eternally grateful that we found Check House, Dad was beautifully cared for and we were incredibly supported through his last 36 hours as we sat with him.

Check House is exceptional. The managers, nurses, support workers, kitchen and maintenance staff, administrators, cleaners and laundry staff are the most compassionate, considerate, empathetic and caring people that we have ever met. Dad presented with quite challenging behaviour, which was always handled effortlessly and with a wonderful sense of humour. He was treated with dignity, courtesy and respect at all times. During Dad’s final days, staff went above and beyond to not only take the best possible care of him, but to also support the whole family. The dedicated staff team is probably one of the most loyal and mutually supportive that I have ever met and even when the home was locked down to visitors, we never worried as we knew that Dad was safe and well cared for. We consider ourselves very fortunate that Dad was able to spend the last few years of his life in such a wonderful place, surrounded by amazing people who had grown very fond of him and cared for him as they would their own family.

The Check House is a beautiful home with sea views. The staff are all extremely professional, genuine and caring people who go the extra mile to look after both the residents and family. I would wholeheartedly recommend this care home to any family and friends.

My mother spent what turned out to be the final four months of her life at The Check House, from February 2021. It was an enormous relief for us to know that she was safe and looked after and in beautiful surroundings. Her room overlooked the sea and she was able to walk out into the garden with her stick and a carer to admire the stunning coastline and beautiful flowers. The food was delicious. Her bedroom and bathroom were kept spotlessly clean. Carers made time to get to know her and she took part in a range of activities, from tea tasting and fossil identifying in her room, to playing skittles in the corridor, to hunting for chocolate eggs out on the terrace. When she became terminally ill, she was able to remain at The Check House and the nursing care was excellent. For the final weeks, my brother and I were made so welcome there, and the care Mum (and we) received was always professional and kind. Thank you.

The Check House have cared for my mother extremely well. They have kept in contact with us to let us know if there were any changes in my mother's condition. My mother's room had lovely views across the lawn to the sea. She always told us how kind the staff were to her.

Activites restricted due to Covid.

Mum went to Check House from hospital to spend her last days. All the staff were unfailing kind and compassionate. I was allowed Covid-safe access to Mum and spent more time with her in her last few days than the whole of 2020 lockdown. He heath was managed sensitively and lovingly. I can't praise Check House too highly.

My widowed father moved to Check House after becoming more anxious and lonely at home. He was apprehensive but entered a bright, spacious environment where lots of activities, kindness, respect, and friendship. The staff were open and welcoming and always kept us well informed. The medical attention was excellent. After three years my nearly 94-year-old father died. We weren't there but we know he was amongst friends. We never regretted moving him there.

The Check House is an amazing care home. My dad has been treated with the utmost respect and dignity from his first admission a year ago until his current end of life care. All of the staff are friendly and engage fully with the residents. There are always interesting and varied activities. The food is excellent. My dad has felt safe and happy here. A wonderful place to live and visit.

I think it would be hard to find a better run home anywhere in the country.

The level of communication with me was quite adequate. I found the entire team very helpful and informative. No hesitation in recommending The Check House.

The care home is of an extremely high standard. All the staff nursing, carers and auxiliary are highly trained and efficient. High level of cleanliness. I cannot speak highly enough of all aspects of The Cedar House.

My mother stayed at Check House for a week after having a major operation. The care and attention was excellent provided by professional and careers. Nothing was too to much trouble. Food was of excellent quality and nicely served. My mother was well cared for and would stay again. The facilities were of an excellent standard and her room was cleaned daily. She would definitely be happy to stay again.

My mother lived at Check House for 7 years and, immediately after arriving, enjoyed better general health. She enjoyed taking part in the activities and trips. Latterly she became less able and confined to a chair and requiring help to get up. There was always plenty of staff available and they went out of their way to involve Mum (who was hard of hearing). We were kept informed of health concerns and the family was able to openly discuss the care plan with the management. When it became obvious that Mum was dying, the family were able to be with her, and the night team were so kind to Mum and ourselves. They could not do enough to keep us comfortable and even provided a couple of beds to get some sleep. Mum died in a good place, without distress, being looked after by a terrific team. The family is so grateful.

After a long stay in hospital after breaking her legs, my mum was sent home but needed rehabilitation. She went to The Check House and they were amazing. All the staff were kind, caring and their support and encouragement meant she gained weight, improved her general health and found her zest for life again. Her level of mobility improved which allowed her to return home. We were always warmly welcomed and mum was sad to leave. Mum's care and support was excellent. Thank you.

My sister was discharged from hospital on 31/12/18 but could not walk up the stairs or manage, so we looked at The Check House and booked her in on 3rd January 2019. She left on 7th May 2019. They have helped her to get back on her feet. She has put all the weight she lost in the hospital. They are so caring and could not have done more.