Greenslades Nursing Home

Willeys Avenue, Exeter EX2 8BE
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9.6 100 Reviews
  • Greenslades Nursing Home, Exeter
The team at Greenslades are passionate about enriching the lives of their residents, each and every day, providing care with dignity and compassion.   

Providing nursing, dementia and palliative care, they also offer respite care breaks, which can be booked in advance. These are ideal for carers in the community, who would like to plan a short break themselves, knowing their loved one is in safe hands. These breaks can be for just a couple of weeks, or longer if desired.

The home-cooked food prepared by the chef is delicious, from roast dinners with all the trimmings, to fish and chip Fridays, home-made soups and lighter bites. There is also home-baking every day for afternoon tea.   

This summer, the residents have been enjoying growing their own produce, from radishes and onions, to carrots and tomatoes, which the chef has used in the kitchens. There are raised beds in the gardens, perfect for residents and families who love gardening together. And for those who prefer to watch the wildlife, there are two conservatories overlooking the enclosed gardens.

The bedrooms at Greenslades are spacious and beautifully decorated, with residents encouraged to bring their own items and small pieces of furniture, to truly make them feel at home.

The home also has a hair salon for regular appointments with the hairdresser. And the residents often enjoy pamper sessions in the salon and the relaxation room, with manicures and hand massages. And in the lounges, they enjoy a variety of activities, from games to gentle exercise and music sessions.

A recent addition to the home is a giant interactive tablet, where the residents can play games and test their knowledge.   

And the community are embraced into life at Greenslades, from students who visit regularly, to family and friends, who are welcome at any time. Residents also enjoy regular canine visits too!
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Care Provided by Greenslades Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1389

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1389 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Greenslades Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Meghann Bowden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (67)

Greenslades Nursing Home Reviews (100)

9.6

Greenslades Nursing Home has a Review Score of 9.6 (9.598) out of 10, based on 45 reviews in the last 2 years.
Over all time Greenslades Nursing Home has 100 reviews.

Overall Experience
  • 52
  • 39
  • 2
  • 5
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Date Published
  • 100
  • 10
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Reviewer Connection to Greenslades Nursing Home
  • 28
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  • 9
  • 7
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  • 4
  • 4
  • 3
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  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 100, showing 21-40
Review from Fiona H (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greenslades Nursing Home offers everything you could wish for in a nursing home. It is like a second family to residents and relatives. The standard of care is excellent and each resident is treated as an individual. There is love and laughter in abundance. I am so grateful to everyone in the Greenslades
team.
Reply from Kate Yates, Communications and Content Specialist at Greenslades Nursing Home

Thank you for your five-star review of Greenslades; we have passed this to the wonderful team, who will be touched to read your comments.

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Review from F B (Son of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
There is a friendly atmosphere in the home and my mother with physical health problems/mobility issues and dementia has settled in well. Staff are kind and caring. Residents are offered a range of activities.
Reply from Kate Yates, Communications and Content Specialist at Greenslades Nursing Home

Thank you for your review for Greenslades, it's lovely to hear how well your mother has settled in - the staff are certainly fantastic there.

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Review from N M (Daughter of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Excellent, caring staff, friendly and approachable.
Room was very tired and no bedside light, so my mother could not turn light on and off at night. Very noisy alarm system outside her room. No accessibility to power sockets if patient cannot get out of bed. Curtains tatty. Gutters blocked above the
room so excessive rain bashing against windows.
Although the staff are excellent the building needs a revamp!
Reply from Kate Yates, Communications and Content Specialist at Greenslades Nursing Home

Thank you for your kind words of praise and high scores for our team. We are sorry to hear the environment of the home has fallen short and would like to reassure you that plans are in place for a revamp with improvement works coming up.

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Review from Kevin P (Son of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was in Greenslades for twenty months, during that time her care by the staff was exemplary. They showed her kindness, empathy and dignity, which made the last few months and weeks of her life easier for us all to get through. The staff work so hard but always had smiles on their faces and were
always very welcoming. Thank you from us all to everyone at Greenslades.
Reply from Kate Yates, Communications and Content Specialist at Greenslades Nursing Home

Thank you for your review for Greenslades, especially written at such a difficult time, the team will be touched to read your comments.

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Review from Richard B (Son of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 21 months my dad was resident at Greenslades. I could not have been more happy with the care he received. Many of the care staff who were working there when he first arrived cared for him for the whole of his stay. The staff were universally kind and seemed to fully understand his needs.
I was always able to visit whenever I wanted without an appointment and always found him well looked after in every possible way.
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Review from S W (Friend of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a wonderful time visiting my friend at Greenslades Nursing Home during the Christmas period. We were amazed to see all the festive activities
that were planned with residents and how happy my friend is. We felt as though we were part of the family and had known everyone for years. The way the
staff welcomed us was priceless. We left feeling incredibly confident that our friend will have a fabulous Christmas with the Greenslades team. Thank you guys for everything.
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Review from Nicky U (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last 6 months have seen massive improvements and I know that Dad is in good hands. The Christmas events put on in December for residents, friends and family were brilliant, not to mention how lovely the home was decorated.
It's a tough decision to put your loved one in residential care but at Greenslades,
it feels like the staff are looking after their own family, which makes me very happy.
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Review from Tim M (Son of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful, caring staff who are always friendly and inclusive towards both my mum and us as visitors.
Many interesting and appropriate activities are organised including pamper sessions, art, music and games.
Great home-cooked food which Mum loves!
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Review from A O (Son of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very friendly and caring team. Great manager. Specific items that need changing are redecorating, vinyl instead of carpet where sensible, online access to resident's care records and named main carers. I know that the manager is aware and pushing for these things. Come on, Sanctuary, invest a little
bit more in a fantastic team.
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Review from K P (Regular Volunteer) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing friendly staff. Always there to help when in need with fantastic communication. Always a good range of activities for the residents very inclusive and all person-centred. Everybody treated like family including the relatives.
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Review from B H (Regular Volunteer) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a friendly group of people. They have so much patience and kindness for the people in the home. I have learnt so much from them and hope to learn even more! They have been so welcoming to me as a volunteer and have helped me to expand my interest in care and working with people.
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Review from Carolyn L (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has been a difficult year for myself and I knew the Christmas season would be particularly hard, but thanks to all the Greenslades team my mum and myself have been able to make some wonderful lasting memories. Nothing has been too much trouble. Christmas decorations and lights a plenty, music,
entertainment and warm welcoming feeling in the home throughout the whole of December with plenty of opportunity for family and friends to join in. A lovely Christmas lunch and a day spent with my Greenslades family. Thank you all so much, well done everyone.
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Review from T C (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review is from March 2023 to December 2023, it's about residents and workers both. Since March 2023 I had to make the painful decision that broke my heart to to put my lovely dad in a care home and I chose Greenslades due to its name and quirky building and kind nature. And I was right, everyone
both residents and workers are amazing, lovely people with very kind, caring hearts. I'm very fond of everyone there and the workers for taking such good care of my dad, while my son relapsed cancer and I got cancer in September, life has been tough. But I'm very happy with his care and I know he's being looked after and he's very happy and that's very important to me. 5 stars for Greenslades.
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Review from K L (Granddaughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been in the care of Greenslades for the past few years. I can see that she is happy and well cared for. The staff put on many different activities to cater to all the residents' abilities. It’s been wonderful to see her up and dancing and enjoying the music. Plus, of course wherever
there is cake she will be, so the coffee mornings are brilliant. I’ve always felt welcomed when I have visited the home and the staff are lovely and genuinely care.
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Review from Judith M (Respite Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived feeling lost (I had been passing out). I heard staff laughing and chatting as they dealt with another room and realised this was a good home with lovely staff. I find the food excellent (like good home cooked food). This had improved my health. My husband was cooking and frankly he is not a
good cook.
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Review from Eilene H (Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tasty porridge. Nice room.
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Review from R L (Friend of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has made some huge improvements recently, they are such a fantastic team, they look after not only the residents but family as well, there's a real homely feel to the home and it looks like winter wonderland. Well done Team Greenslades.
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Review from Darren D (Son-in-law of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant nursing home.
Good, happy staff.
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Review from Jenny L (Sister of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers seemed to be very caring and understanding. All staff were considering our needs as well as the service user.
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Review from I L (Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well looked after friendly helpful staff I've been here for four months and have been very happy here. I am on the ground floor which gives me easy access to the garden where I feed the birds and hedgehogs.
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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Greenslades Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for Greenslades Nursing Home is calculated as follows: ( (357 Excellents x 5) + (134 Goods x 4) + (27 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 525 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenslades Nursing Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Meghann

Meghann Bowden

Job Title: Home Manager Joined: 2023

I started off in care when I was 19, looking after my father and decided this was what I wanted to do for a career as I wanted to make a difference.


I have worked my way through all roles in all different sectors of social care to get to where I am now. I have been in management for 10 years now and I wouldn’t change a thing.


Care is my life and passion and I love learning something new every day. I am honoured that I can say that I truly love what I do and I am privileged and lucky to have a career with a company that shares the same passion.

John

John Lake

Job Title: Registered Mental Health Nurse Joined: 1997

I am proud to have worked here for over 25 years. I treat all our residents with dignity and respect, ensuring everyone receives person-centred care.

Richard

Richard Hanmore

Job Title: Administrator Joined: 2017

I find my role very satisfying, I enjoy helping the families and friends of our residents with whatever they may need.

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