Greenslades Nursing Home

Willeys Avenue, Exeter EX2 8BE
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9.6 96 Reviews
  • Greenslades Nursing Home, Exeter
The team at Greenslades are passionate about enriching the lives of their residents, each and every day, providing care with dignity and compassion.   

Providing nursing, dementia and palliative care, they also offer respite care breaks, which can be booked in advance. These are ideal for carers in the community, who would like to plan a short break themselves, knowing their loved one is in safe hands. These breaks can be for just a couple of weeks, or longer if desired.

The home-cooked food prepared by the chef is delicious, from roast dinners with all the trimmings, to fish and chip Fridays, home-made soups and lighter bites. There is also home-baking every day for afternoon tea.   

This summer, the residents have been enjoying growing their own produce, from radishes and onions, to carrots and tomatoes, which the chef has used in the kitchens. There are raised beds in the gardens, perfect for residents and families who love gardening together. And for those who prefer to watch the wildlife, there are two conservatories overlooking the enclosed gardens.

The bedrooms at Greenslades are spacious and beautifully decorated, with residents encouraged to bring their own items and small pieces of furniture, to truly make them feel at home.

The home also has a hair salon for regular appointments with the hairdresser. And the residents often enjoy pamper sessions in the salon and the relaxation room, with manicures and hand massages. And in the lounges, they enjoy a variety of activities, from games to gentle exercise and music sessions.

A recent addition to the home is a giant interactive tablet, where the residents can play games and test their knowledge.   

And the community are embraced into life at Greenslades, from students who visit regularly, to family and friends, who are welcome at any time. Residents also enjoy regular canine visits too!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1389

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1389 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Greenslades Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Meghann Bowden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (67)

Greenslades Nursing Home Reviews (96)

Total of 96, showing 41-60
9.6

Greenslades Nursing Home has a Review Score of 9.6 (9.602) out of 10, based on 41 reviews in the last 2 years. Over all time Greenslades Nursing Home has 96 reviews.

Overall Experience

  • 49
  • 38
  • 2
  • 5
  • 2

Date Published

96
6
13
41
55

Review from Heather B (Friend of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Greenslades Nursing Home to anyone who needs care and is treated with dignity. The staff are wonderful and they make you feel at ease. Nothing was too much trouble. My very dear friend who was in the home for just 13 months, from day one she got all the care and support, in other words,
well done Greenslades.

Reply from Sophie Middleton, PR Officer at Greenslades Nursing Home

Thank you for your glowing feedback. It's heartwarming to hear you were happy with the dignified care shown to your friend. I'll be sure to pass on your feedback. Thank you again.

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Review from Harold G (Husband of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one of leaving my wife at Greenslades Nursing Home, my overall feelings were good ones. Now six years further on, my feelings have not changed, if anything they have strengthened as my confidence and trust in the management and staff has increased. Which in turn gives me invaluable peace of
mind.

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Review from Chris W (Son of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum spent a very short time here and sadly peacefully passed away on the 2nd of October. During Mum's stay, the nursing staff were very kind, caring and supportive. A particular mention is worthy of two lovely staff who spent the last few days with Mum and us and totally showed compassion and kindness.
They worked under immense pressure from staff shortages but did not allow this to distract from spending quality time with Mum in her final hours. The care system is clearly struggling throughout the country, so it is not surprising that staff are under pressure. They work long hours and are expected to cope. We are so truly grateful for all the care and attention we were provided and on behalf of Mum, we thank you so much.

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Review from J B (Son of Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for around a year and we could not be happier. The staff are fantastic, nothing is too much trouble. Mum loves the food, which is great as she was not really eating much before moving to Greenslades. The home is always clean and welcoming.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for your wonderful review - it is so appreciated by our team. It's so wonderful to hear how your mum is doing with us at Greenslades. Best wishes, Fae

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Review from Mark W (Son of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Greenslades for just under a year.
The staff were so good, particularly when she was in her final days. They became her family and really cared.
Mum enjoyed the food and activities. She loved putting her feet in the paddling pool during the heatwave and the lollies - a lovely
touch.
Her room was always clean and she looked smart whenever I visited.
I had little to do with the manager or admin but near the end, the manager spent time with me and it was obvious she knew Mum and cared for her.
I will never forget their kindness.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for your review and taking the time to review our home. Your kind words are so heart-warming and I am so pleased to hear how our team were there for you during the most difficult time. I am sure our team will miss your mum. Best wishes, Fae

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Review from E W (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing staff and care staff were lovely and excellent. The admin side and staff numbers need to be addressed so there are sufficient staff to do the work. The admin side in the home needs attention.
The building - furniture is tied.
The nursing - care staff are amazing and what made it all
good.

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Review from Clive M (Son of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents joined the home as residents within two weeks of each other. They were instantly made to feel cared for, secure and "at home".
The home is well kept, and the food is excellent. The most reassuring element for me, living two hours away, is knowing that my parents are in safe hands. All staff,
without exception, are professional, warm and friendly. They keep me regularly updated with my parent's progress.

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Review from S K (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears to be safe, clean and cared for. The staff are polite and caring but there are not enough - they always seem to be rushing everywhere! Management has responded positively to my concerns about Mum's food and drink situation, which has improved. Mum cannot move so is in bed all the time and
relies on staff to check on her and give her enough drink, which I feel is limited with fewer staff.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for taking the time to review our home and for your kind words about our team and management addressing any feedback you have had. I will be sure to pass on your feedback to the team. Best wishes, Fae

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Review from L L (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Lack of staff over many years. Feel very sorry for the staff and the amount they have to do and how poorly paid they are for their hard work and commitment. Can't get anyone to answer the door (after hours). Awful desserts - full of sugar, unhealthy and cheaply made. Horrible garden area. High staff
turnover. Untidy and unclean foyer.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for taking the time to review our home. I've spoken to our home manager and she is saddened to hear your feedback and will be in touch to see how we can resolve the points raised. The manager's door is always open for you if you do ever have anything to raise with her, no matter how big or small. Best wishes, Fae

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Review from Kevin W (Brother of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is quite happy and content in the care home, and we, his family, are pleased that he is in a safe environment. The staff are friendly and attentive. One criticism would be the care of laudary; frequently, we find other residents' clothing in his room and being worn! The clothing is name marked
but seems to walk to different residents' rooms. Overall, we feel happy that my brother is in the right home for his needs.

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Review from Peter D (Husband of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of the care and support that she received in the three weeks she was in your care until her passing. It was a tremendous comfort to myself and the family. Please pass on our gratitude to all the staff.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for your kind words about our home and team, it really is so appreciated. Best wishes, Fae

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Review from E B (Granddaughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Firstly can I say how wonderful ‘some’ of the care staff are, whilst my nan lived here for 2.5 years she was happy, she finally felt safe after battling with dementia at home. She had company, finally we felt at ease and the care staff took care of her. We cannot thank them enough!
However, when my
nan sadly passed away in March 2022. We were given the information by a RN that we could collect my nan's belongings within the first 7 days. Not even 48 hours after my nan had passed we went in to collect her things where the room had been stripped, and to be told that her belongings had been either thrown away or donated to other residents. The reason for this was of two excuses, one which was because there was nothing in their diary so they assumed we weren’t coming. Secondly, because my auntie on the day of nan's death walked out with a cardigan, they presumed that we had all we wanted despite there being a conversation with the RN. We are utterly disgusted! This was written in the report.

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Review from Georgina D (Friend of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, I have been unable to visit my friend since she moved into Greenslades. However, the staff have been really helpful and helped us to do skype calls and kept me up to date with a regular newsletter. Each time I talk to my friend she can't praise the staff enough. She has made friends and
enjoyed taking part in the activities provided. I look forward to when I can go in and meet everyone in person.

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Review from Rita S (Respite Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very obliging, kind and dedicated. Things for us to do some afternoons. I can recommend this as a place with all ingredients to make ones stay a happy one.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for taking the time to review our home Rita - it is much appreciated! Best wishes, Fae

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Review from D C (Sister of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting for about 7 years and have always found the staff happy and considerate of my sister's care.

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Review from S L (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is really friendly and helpful even when short-staffed, followed by covid restrictions and they try to help you. Only deal with the assistant manager, never introduced to the manager. The home found it hard to address dad's Alzheimer's/Dementia needs as not ill with his cancer on release from
hospital. Not a bad nursing home.

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Review from Kim R (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenslades Nursing Home has provided excellent care for my Dad. I am so grateful to all the wonderful staff and it is beyond a relief to know he is in safe caring hands. The staff work so hard to maintain a brilliant standard of care and provide the best quality of life possible for my Dad.

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Review from Julie F (Friend of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was very happy at Greenslades, she was very poorly and was only there a short time. The staff were so friendly and kind. They welcomed me when I was able to visit and made every effort to make me feel safe.

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Review from Ashley W (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care for my father was very good, we had two excellent nurses, who despite Covid restrictions gave us a regular update on Dad's condition. The feedback we had from the manager of the home was excellent and all in all, we were happy with the experience at Greenslades.

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Review from Charlie T (Son of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother went into Greenslades Nursing Home during the Pandemic so I was unable to personally view the inside of the Care Home. However, the staff that I have met when visiting my Mother have been the spirit of professionalism and care. I am extremely grateful for all that they have done for my Mother
in her time of need. It has been reassuring to know that my Mother is being so well cared for at Greenslades.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Greenslades Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Greenslades Nursing Home is calculated as follows: ( (331 Excellents x 5) + (116 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 480 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenslades Nursing Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (3)

Meghann

Meghann Bowden

Job Title: Home Manager

Joined: 2023

I started off in care when I was 19, looking after my father and decided this was what I wanted to do for a career as I wanted to make a difference.


I have worked my way through all roles in all different sectors of social care to get to where I am now. I have been in management for 10 years now and I wouldn’t change a thing.


Care is my life and passion and I love learning something new every day. I am honoured that I can say that I truly love what I do and I am privileged and lucky to have a career with a company that shares the same passion.

John

John Lake

Job Title: Registered Mental Health Nurse

Joined: 1997

I am proud to have worked here for over 25 years. I treat all our residents with dignity and respect, ensuring everyone receives person-centred care.

Richard

Richard Hanmore

Job Title: Administrator

Joined: 2017

I find my role very satisfying, I enjoy helping the families and friends of our residents with whatever they may need.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenslades Nursing Home to verify any information. View our terms and conditions. Greenslades Nursing Home has an Enhanced Service - more info.