Greenslades Nursing Home

Willeys Avenue, Exeter EX2 8BE
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9.6 100 Reviews
  • Greenslades Nursing Home, Exeter
The team at Greenslades are passionate about enriching the lives of their residents, each and every day, providing care with dignity and compassion.   

Providing nursing, dementia and palliative care, they also offer respite care breaks, which can be booked in advance. These are ideal for carers in the community, who would like to plan a short break themselves, knowing their loved one is in safe hands. These breaks can be for just a couple of weeks, or longer if desired.

The home-cooked food prepared by the chef is delicious, from roast dinners with all the trimmings, to fish and chip Fridays, home-made soups and lighter bites. There is also home-baking every day for afternoon tea.   

This summer, the residents have been enjoying growing their own produce, from radishes and onions, to carrots and tomatoes, which the chef has used in the kitchens. There are raised beds in the gardens, perfect for residents and families who love gardening together. And for those who prefer to watch the wildlife, there are two conservatories overlooking the enclosed gardens.

The bedrooms at Greenslades are spacious and beautifully decorated, with residents encouraged to bring their own items and small pieces of furniture, to truly make them feel at home.

The home also has a hair salon for regular appointments with the hairdresser. And the residents often enjoy pamper sessions in the salon and the relaxation room, with manicures and hand massages. And in the lounges, they enjoy a variety of activities, from games to gentle exercise and music sessions.

A recent addition to the home is a giant interactive tablet, where the residents can play games and test their knowledge.   

And the community are embraced into life at Greenslades, from students who visit regularly, to family and friends, who are welcome at any time. Residents also enjoy regular canine visits too!
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Care Provided by Greenslades Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1389

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1389 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Greenslades Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Meghann Bowden (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (67)

Greenslades Nursing Home Reviews (100)

9.6

Greenslades Nursing Home has a Review Score of 9.6 (9.598) out of 10, based on 45 reviews in the last 2 years.
Over all time Greenslades Nursing Home has 100 reviews.

Overall Experience
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Date Published
  • 100
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Reviewer Connection to Greenslades Nursing Home
  • 28
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  • 9
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  • 4
  • 4
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Total of 100, showing 81-100
Review from A S (Sister-in-law of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My sister-in-law was left in bed for two weeks as the only hoist in the building was broken and, apparently, could not be brought upstairs. One lift was out of order for two weeks. Her hair was in a dreadful state, she wasn't washed properly (dirty neck) and she was smelling. Not fed properly as they
said she wasn't hungry, but I persevered and she ate nearly everything. I was there for two hours and saw no staff at all. Nobody came to check her. A dreadful smell of urine and faeces on the ground floor. Wearing the same t-shirt for days and never saw her in a nightdress, although she had several. The whole place is a shambles. I am a carer myself.
Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Dear A S, thank you for your feedback. Taking all feedback very seriously, after speaking with the home's manager, I understand that your concerns have been addressed through Sanctuary Care's safeguarding process and were not substantiated. Tselane's door is always open for you to discuss your sister-in-law's care and any other queries you may have. Best wishes, Fae.

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Review from Alan C (Son of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had previous knowledge of Greenslades from two years ago when a neighbour of ours was admitted into the dementia unit. When my dad became poorly and needed nursing care there was only one obvious choice for us and the standard of care that my dad received in his final months was excellent. The staff
are caring and mindful of the dignity of the resident, whenever we visited dad he was always clean and tidy, as he was when he was well. The staff and carers kept us up to date with dad's condition, even if the news was not good and always acted in a very professional manner. He was very happy there and passed away peacefully and with no pain or discomfort.
Reply from Fae Doherty, Marketing Officer at Greenslades Nursing Home

Dear Alan, thank you so much for your kind words, your feedback really is invaluable to us. I am very sorry to hear of the passing of your father, but I am glad to hear that you were pleased with his standard of care throughout. I will pass this onto the manager and her team. Best wishes

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Review from N J (Daughter of Resident) published on 1 January 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Resident left for long periods of time alone. Not moved in bed and commode found dirty on many visits. Sink found with waste in it. Food cold and tasteless. Resident left on the commode for long periods of time. Bell answered after a very long wait. Never any staff around. Nobody contacts you to say
how the resident is and they don't let you know when they are taken to A&E until the morning. Very sad.
Reply from Tselane Selokoma, Home Manager at Greenslades Nursing Home

I am extremely saddened to read this review which I do not feel is an accurate or a fair reflection of the care we provide. Please do feel free to get in touch on 01905 335436 as you have not mentioned these points before. Kind regards.

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Review from Anita J (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my mum's short stay. I was surprised at the level of care and compassion of all the staff. All the staff were so helpful and considerate of my mum's needs.
I was lucky enough to be sat with mum every day all day for this I will be forever grateful.
Reply from Fae Doherty, Marketing Officer at Greenslades Nursing Home

Thank you so much for your kind words about your mothers stay with us at Greenslades. Our team work really hard to ensure kindness is at the heart of the care we provide, and it is wonderful that you agree. Best wishes, Fae.

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Review from Barbara D (Wife of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had difficulty finding a good nursing home for my husband who had various problems.
But we were very pleased to find this one.
He was treated with gentle care and he was looked after in a dignified manner, he was fed and kept clean. The staff took time to talk to him.
As he neared the last 10
days all the staff were very kind to me too.
Allowing me to stay with him.
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Review from R F (Son of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum used Greenslades from August 2014 to July 2018.
The care was excellent the staff and management were also excellent.
I would happily recommend this home.
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Review from M G (Son of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff were very caring, doing a job which must be very difficult. It's difficult to give an enthusiastic review about a time which is so painful but we were looked after very well.
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Review from Val K (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad went into Greenslades in September 2017 after his dementia worsened following a stroke and seizures. The staff managed his move with empathy and understanding and kept me up to date with any changes in his condition. He was well looked after, respected and I believe loved by the staff. Unfortunately,
Dad's health deteriorated and was confined to his bed for the last ten days of his life. The team were brilliant, he was kept warm, clean and, although the team were busy, they tried to keep him nourished. We were kept up to date of his condition. At the end, the dignity shown to Dad and the family was second to none. Thank you all.
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Review from Nicola C (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, for the short time our dad was in the home we would rate it good with room for improvement.


Dad went into Greenslades Nursing Home after a five-week stay in the hospital. I don't think the staff really understood how ill Dad was (he stayed 11 days before passing away). They tried to get

him involved and would sit him in the day room where we made it clear he wanted to be in his room with his TV in peace and quiet and in the knowledge that he could call for help if needed. Making Dad sit in the day room for hours when cancer spread to his spine was not good. After a meeting with the manager, things definitely improved. And thankfully his last few days were almost pain-free and Dad passed with dignity.
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Review from Pauline M (Daughter-in-law of Resident) published on 20 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum was only with you a few days, but when we visited staff very friendly and explained all we needed to know. Room was a good size and on her last day, the sun was shining into her room which she would have liked. We were very happy with the care she received.
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Review from Joan B (Wife of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff gave good care at all times to my husband. Very hard for them, more staff would be good at times and more money would be good for them.
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Review from Miriam G (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in the care of Greenslades for over two years. During this time, she was treated with great kindness and respect by a team of very conscientious carers. I would confidently recommend Greenslades to anyone needing to go into nursing care.
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Review from Pamela B (Wife of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The dining room could really do with an upgrade. The fridge needs replacing it floods the floor and the freezer has no front. The cupboard and doors are peeling and need upgrading. I can't tell you how many times the lift has been broken down.
All the staff are wonderful but need to see improvements
from whoever holds the purse strings.
Reply from Tselane Selokoma, Home Manager at Greenslades Nursing Home

Thank you for your lovely comments about our team here and for your recommendation. I am pleased to say the fridge has already been replaced and we will shortly be redecorating the dining room.
In addition to the refurbishment works that have already been carried out across the home in recent months, further improvements to the lift have also been scheduled, but if you do have any concerns at all please do not hesitate to come and see me, I am always very happy to talk to you.

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Review from Sheila G (Resident) assisted by family/friend published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care I am experiencing day to day is very good, it makes me feel safe and secure.
As I am constantly on the move this purpose built home with its long corridors is perfect for my needs. All in all, I am very happy here.
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Review from A A (Husband of Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was here for 7 weeks and died here. The carers were good, very understanding and patient.
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Review from Samantha T (Granddaughter of Resident) published on 16 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always friendly and approachable staff. Clean and tidy environment. I enjoy attending the home to visit my Nan and would recommend Greenslades Nursing Home to other people. I have visited several care homes and this is one of the nicest I have been in.
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Review from M W (Daughter of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care of elderly father, friendly professional staff, great kindness and sensitivity, superb attention to detail, maintaining the independence of residents while preserving safety and privacy. Good food and excellent faciltities.
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Review from Elaine C (Wife of Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by Greenslades Nursing Home for my husband was of a very high standard. We were recommended to the home by friends whose mother had been a resident. The staff were very caring from every department, from the management to the cleaners and laundry staff, to my husband and our family
at all times. I would happily recommend the home to anyone.
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Review from Lizzie (Granddaughter of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A kindly friendly place.
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Review from Wendy S (Partner of Resident) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am familiar with this home as my brother was also cared for here for appropriately 2 years. It is a pleasant spacious environment with options for sitting privately in a residents room, the lounges, sun room and gardens. Staff are caring and attentive and I have never witnessed any inappropriate behaviour.
Since new management took over some staff have left but not to any detriment as far as I can see. Access for visiting and parking is sufficient and the river with cafes and much to see is lovely, Dr is assigned to Greenslades, visits regularly and is excellent. Staff here do a difficult job well and I feel assured that my partner is safe and well cared for.
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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Greenslades Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for Greenslades Nursing Home is calculated as follows: ( (357 Excellents x 5) + (134 Goods x 4) + (27 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 525 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenslades Nursing Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Meghann

Meghann Bowden

Job Title: Home Manager Joined: 2023

I started off in care when I was 19, looking after my father and decided this was what I wanted to do for a career as I wanted to make a difference.


I have worked my way through all roles in all different sectors of social care to get to where I am now. I have been in management for 10 years now and I wouldn’t change a thing.


Care is my life and passion and I love learning something new every day. I am honoured that I can say that I truly love what I do and I am privileged and lucky to have a career with a company that shares the same passion.

John

John Lake

Job Title: Registered Mental Health Nurse Joined: 1997

I am proud to have worked here for over 25 years. I treat all our residents with dignity and respect, ensuring everyone receives person-centred care.

Richard

Richard Hanmore

Job Title: Administrator Joined: 2017

I find my role very satisfying, I enjoy helping the families and friends of our residents with whatever they may need.

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