Ivydene Residential and Nursing Home

Lovely family feel to the home. Activities are very suitable, e.g. pickles and gingerbread men decorating. Mum can watch if not taking part. Outside garden/conservatory/walks much appreciated.

We will use Ivydene again.

I wouldn't recommend this home purely because of the management.

The staff from domestic, through to Nurses and Managers, are all wonderful.

Thank you, Ivydene!

Recently, we enquired about respite and possible long term stay for a family friend who has had a stroke. The manager got back to us straight away and invited us to the home. When we got there, we were offered coffee, and even the chance to stay for lunch. The manager was very approachable and friendly, and there seemed to be lots going on in the home, and the staff seemed very friendly. The newsletters and WhatsApp group are a good bonus, and the home appeared Covid safe without the crazy barriers other homes are still enforcing. I am very confident we have chosen the correct home. The house was clean and tidy but also homely. Everyone seemed relaxed and allowed to do their own thing, which makes life more meaningful than some of the childish activities we see in other homes. A great place for sure.

My mother and father arrived at Ivedene just over three weeks ago. The staff are excellent, caring, professional and informative when asked questions. Both parents, over the three weeks, look cared for, clean, happy and building strength. Their care and well-being has been excellent. Thank you.

Ivydene is a lovely home. My father is treated with dignity at all times. His room is always clean and bright. The standard of personal care he is given is excellent. He comments every day how much he enjoyed his meals. My children love coming to visit Grandad. The staff and other residents are so friendly, it's always enjoyable for them, which helps brighten my father's day.

Medication was not given at the correct times. Lack of personal care. The food was inedible so took in ready meals. A very long wait to get assistance when using the buzzer. No laxatives were given to help bowels for over a week (Parkinson's so has to have daily), then given a strong laxative which lead to badly soiling. Personal dignity was ignored when taken to the shower room. The staff always too busy to spare a few minutes for a chat. All complaints to the manager ignored or met with rudeness.

My Mum has been at Ivydene since Aug 21 and I cannot praise the staff highly enough for how amazing, caring and patient they have been with her even though she has been very difficult to deal with due to her health problems. It's lovely to see her now in the lounge, enjoying watching the activities and being encouraged to join in when she can. The WhatsApp group shows us what is going on and the manager is always available for a chat. I have a weekly video call with my Mum and can also phone her whenever I want to. My Dad lives locally and visits regularly and all the staff are so good to him too. He tries to visit around 3 so he gets a cup of tea and delicious homemade cake! It was their Diamond wedding a few weeks ago and they put on a lovely afternoon tea for family and friends. It was a wonderful occasion and I can't thank them enough for that and all they do to take care of my mum and give me peace of mind as I live in Kent. A really lovely home, so friendly and helpful.

We live 500 miles from Mum's care facility so have a long journey to get there. We have also been limited to visits due to covid and the home having to close for the resident's safety. We book every 8 weeks to make the journey and tell the staff in advance so we can book our visits. We can't thank the staff enough for ensuring we get to see and take Mum out when she is able. With the regular updates from the staff members, we feel happy that Mum is safe, well, and being cared for. We wouldn't hesitate to recommend Ivydene, we love visiting Mum, and the staff are always welcoming and friendly to us.

My father (97) moved to Ivydene Care Home in Ivybridge, after a fall at home meant he needed residential care. He has been there for nearly two years. Quite possibly the best move he could have made! He is well looked after and the staff are very professional, while at the same time being very friendly and helpful to both him and the family. The staff are very warm and welcoming and Dad has been able to make friends among residents and staff. Even during the worst of the pandemic the home remained well organised and maintained a very good level of care despite the inevitable staffing problems. My dealings with Sanctuary Care as well as Ivydene also have given me confidence in the wider organisation.

My mum has been a resident since 2019 and is living with dementia. I find the staff very caring and compassionate. They did everything they could through lockdown to facilitate contact with family. Mum won’t talk on the phone anymore so the garden/conservatory visits were invaluable. The new manager is brilliant and really improved communication further with the creation of a WhatsApp group for residents' families.

As a result, my husband and I would not recommend Ivydene care home.

My Brother spent his last few months at Ivydene Nursing Home. I would not recommend this home, my brother was unfortunately not looked after and did not receive the basic care he needed. I know he couldn’t afford the top level of care but even so, they failed him and us.

I was so impressed with Ivydene that when my aunt needed care I placed her there. Again she is being beautifully looked after, by many of the same staff who looked after my mother. Ivydene has even made it possible for me to take my horse there in a lorry, helped my aunt out to see him and pat him, this did her no end of good, with Ivydene it is always that case that they will do everything that they can to look after both the emotional well being and medical well being of all their residents.

Ivydene staff facilitated a very nice garden visit with my aunt. Providing tea for us all and assisting with other matters. It was a delightful visit and when we passed through some of the rooms to leave it was all very bright and cheery, the staff we met were cheery and a credit to the facility.

At 96 years old we are comforted to know she is so well looked after.

My mother was admitted from home during lockdown for end of life care at Ivydene. This happening during lockdown was particularly difficult emotionally for us all but the staff at the home were clearly so warm and kind to my brother. She was agitated at times due to her illness but I was able to see their professionalism and care of her. When the situation deteriorated Nurse was quick to facilitate compassionate visiting so that we could be with mum as she neared the end. They put music and films on for her in her room with staff members even bringing in dvds from home so that she could watch her favourites. We are grateful to you all for making what was an awful time as positive as it could be. Thank you.

My mother spent 8 years at Ivydene Residential and Nursing Home. She was well looked after during that time. The staff are caring and compassionate, the home is well run, the food is good, there is a wide range of activities for residents and visitors are made very welcome with complimentary tea and biscuits readily available. The last year has been difficult but every effort was made within guidelines to enable contact between residents and family. Sadly my mother passed away a few weeks ago, again the staff were most respectful of our needs and my mother was treated with the utmost dignity.