Ivydene Residential and Nursing Home

My mum spent 20 months being nursed at Ivydene and her care was exemplary. She was treated with the utmost respect and kindness at all times. The staff were also very supportive of us, her family. The rooms are clean and bright and a nice environment to be in. There are also activities for residents to take part in, crafts, games and visits from nurseries and schools. We couldn’t have asked for better care for our mum in her final days and would happily recommend the home to others.

I moved my Dad to Ivydene from another local home as the former home would not allow garden visits and instead had constructed a Perspex booth which distressed my Dad greatly. Ivydene allows garden visits and conservatory visits if the weather is bad with all appropriate infection control measures and it is so much better. The face mask is a bit confusing for my Dad but he gets used to it. I am so glad I moved him and compared to what I read about other places via Rights for Residents Ivydene/Sanctuary seems to be doing a lot better than other places.

The home came with a strong reputation that was entirely justified in our own experience of a short period of palliative nursing care. The management and all the staff supported our family from the moment we made contact in a friendly and effective way. Throughout my mother's stay, she enjoyed her care especially from the nurses and other care providers who invariably engaged her with compassion and the touch of humour that was vital.

My Nan passed away at the beginning of lockdown. On 7th July we went along to collect nans belongings which had been put into storage. On arrival, we saw 4 members of staff and none gave their condolences, we were then sent to the back door to be greeted by all belongings having been thrown into bags and boxes, no care had been given at this difficult time, then on asking where the wheelchair was to be told no idea. The caretaker was really helpful and went in search he returned to say another resident was sat in it, so the chair was passed back not in the most hygienic condition. All this was just the icing on the cake after several months of constant battles concerning Nan's care.

The home did a brilliant job caring for our mother in her final months. A laugh and a joke with the carers went a long way, and they were attentive to our needs as a family. The standard of care was maintained throughout, and Mum passed away peacefully and with dignity, for which we will always be grateful.

My mother went into Ivydene in March 2020, from where she was living in the West Midlands. How I wished she had gone into Ivydene at least two years ago. The care and comfort she received were amazing and I will be eternally grateful for the staff and all they did for her, making her passing so lovely, as indeed it was. Thank you.

Could not have chosen a better home, very pleased with all your staff, compassionate and professional. Very clean and easy-going - thank you.

This gave us peace of mind.

Thank you to everyone at Ivydene, my family and I will be forever grateful to you all.

The rooms were clean, bright and everyone was most helpful.

All of the staff from the manager to the handyman were kind and helpful. I thoroughly recommend this home.

The management is superb.

Knowing all this gives us peace of mind seeing as we live so far away, on ringing regularly to the home asking her health, the staff inform us, they are very helpful.

My Mother was treated with kindness, compassion and professionalism in her last few weeks of life. She was contented and at peace in Ivydene because all her needs were met. In addition, my daughter and I who were her principal carers previously felt well supported.

My Mum became a resident at Ivydene in July 2018. During her stay, she received the very highest level of both nursing and domestic care delivered by a large team of very dedicated, compassionate and professional staff. The transition for my Mum from living independently to living in a nursing home was made in a sensitive and caring way, made possible by staff members who constantly displayed high levels of caring and respect for both Mum and her family. We, as a family, feel fortunate that Mum was able to spend the last part of her life in such a loving and comfortable environment. Thank you Sanctuary Care for your help and wonderful support.

Excellent home. Nothing is too much trouble. Residents are encouraged to participate in great activities. Today I've sung along to very good musical band of 10. Innovative and person-centred. Highly recommend. Three tire system of dementia, nursing and residential needs. Good.

This is a friendly and well-run care home- we would have no hesitation in recommending it to others.

It is saddening enough to have a relative with dementia, but I am very thankful to know that my Dad is being really well cared for and that I have done the best I can for him in finding Ivydene.

We were visiting from Spain and my first impression on entering the residential home, firstly, a secure door so that no one had to wait for entry. Secondly, friendly staff and caring towards all of the home. Not to forget the food, tested hot and lovely. To be recommended.

Rooms are good. The home has a good feel, caring staff and very friendly, especially dementia staff. Food is not always age appropriate - I wonder how many residents want vegetarian food, garlic bread and tiramisu?

The most disappointing service is the laundry. Clothes lost, nothing ironed and not put in drawers in any order. Requests not followed - socks in net bag as an example.