Barchester Tyspane Care Home

A very pleasing ambience has been achieved with recent re-decoration. The gardens are well kept. Residential care must be among the most challenging amenities to provide and particular credit is due to those who maintain good standards at Tyspane.

Thank you for making a difficult time easier to cope with.

Warm and friendly care home, beautiful gardens, welcoming entrance, helpful staff, cosy rooms for residents and excellent care given 24 hours.

My mother has been very content at Tyspane. She feels well cared for and secure. She likes the menus and gets on well with the staff members.

We have been treated with kindness, respect and professionalism whenever my husband attended as a daycare client. He has had, an impact to stimulate him from art lessons etc.

What most impressed me is what the carers deal with residents who are being very unreasonable. I like to stay and help my husband with a meal and often see and hear very unkind remarks made to the carers who are doing their very best to be helpful. I have never heard anyone answer back but have always treated the person kindly even how much they have been provoked.

I find the staff very pleasant. I cannot say about the activities as my friend does not take part. He seems happy in the home.

The staff are very caring, nothing is too much trouble, from the admin staff to the carers, nurses and the domestic staff are all excellent.

All staff from housekeeping upwards took time to acknowledge you no matter how busy they were.

As a family, it is a very emotive decision to take when the time comes to select a nursing home. We are most grateful for the level of care, security and the very friendly environment provided by the whole team at Tyspane.

However, with the appointment of a new management team, there was a big improvement and the level of care provided matched the excellence of the facilities.

Wonderful staff who have supported both our family and our mother who has dementia. The manager always has her door open for a chat or for any queries staff are second to none in their management roles, seeing an anxious family at a moments notice. Staff are fabulous, always smiling no matter how busy they are.

Your staff were pleasant and helpful always. There just were not enough of them. Snow made things difficult but snow aside, more staff were needed. On three occasions the resident was left on the commode for over 45 minutes at 'change over', not acceptable! We were told he would be walked every day. With only one physio this was not possible. Six weeks walking up and down your corridors would have done him so much good. With a few more staff you could live up to your catalogue promises.

My Great Aunt spent 18 months at Tyspane. In that time I saw nothing but care and consideration towards her, fears and anxieties were dealt with promptly. My Great Aunt always said, "They can't do enough for me". Neighbours who also visited said what a nice atmosphere in the unit. My Great Aunt's passing at the home was dealt with in a dignified and professional manner.

I always think you have got to be a special kind of person to work in a care home and the staff at Tyspane are amazing, hardworking, making it a family atmosphere.

It's very hard to put a parent into care, so trying to find one that's like home is very hard, but finding Tyspane was a good find. So thank you, each and every one of you, for being the best.

I have a double total hip replacement and last week had a final x-ray and assessment at the hospital where it was performed. Both hips are correctly placed and balanced and I will continue to improve - I believe that a stay at Tyspane of 2 weeks after each operation played a great part in my recuperation. The physio, care and attention and good food all meant I had no worries and could concentrate on recovery. I am now 81 years old.

My husband was placed in the home on his deathbed deliberately by myself and our children so that he could have a "good" death, peacefully surrounded by his family. This was perfectly achieved. His room was lovely and quiet.

The staff were so very caring. He actually passed away in the early morning. We were not there but I was informed immediately. He was laid out so beautifully that we felt relaxed and at peace as he was too. I could not have asked for more over the 4 days he was in the care home.

Our sister-in-law was at Tyspane for end of life care (terminal lung cancer) for some months. Throughout her time at Tyspane everyone treated her with kindness, compassion and professionalism. They respected her individually and allowed her to retain that and her personal dignity to the very end. As we moved around Tyspane on our regular visits, we were always struck too by how warm and friendly everyone was - there was a lovely atmosphere there. When her final days came we were so grateful to be with her for the final days and nights and for all the support that we and she were given, so that she was able to be calm and comfortable in her final hours. We were very touched by how the staff clearly care about, and for, her and highly recommend Tyspane.

My aunt suffered a stroke and she lost her speech and mobility. She was fiercely independent and always wanted to stay in her own home. After hospital and rehabilitation, she needed nursing care. As her next of kin I searched for a nursing home and found Tyspane. My aunt soon settled in and I will always be grateful and thankful to the staff at Tyspane. The care was exceptional. All the staff were caring, helpful and went that extra mile for my aunt. My aunt was always clean and well presented as she could do nothing for herself. Tyspane is a warm, friendly, caring, happy place. My aunt sadly passed away. The staff were wonderful and helped my family at a sad time.

Even the management sending me texts when I was away and he was unwell, informing me of his condition that day.