St James's Lodge

74 Molesworth Road, Stoke, Plymouth PL1 5PF

Owner: S R Sutherland

Person in charge: Fiona Miller (Matron)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 24

Shared Rooms: 7

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St James's Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 St James's Lodge has a Review Score of 8.1 (8.090)

The Review Score of 8.1 (maximum of 10) for St James's Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for St James's Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for St James's Lodge is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.132 Points relating to the number of positive Reviews for St James's Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.6 Target = 0.132

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St James's Lodge?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St James's Lodge

  • Private Carer of Resident/Service User
    1
  • Resident / Service User
    1

Having spent approx 21 days in St James Lodge I would recommend this home to anyone that needed care. The staff are very friendly and nothing is too great for them . The food was very delicious and my heartfelt thanks go to the cook. There is a variety of food you can choice at each meal. My washing was looked after and was gone about 3 hours and it would come back all clean ironed and folded. The matron is a lovely person very friendly and very caring for the individual and their needs as is all her staff. I can't speak highly enough of my stay there.

How likely would you be to recommend St James's Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Will definitely recommend to anybody, everybody is so friendly and welcoming, it felt like a family. When here the staff do everything to make sure all care is given and everybody is happy. All residents are always smiling, I never ever hear anyone complain, love this place

How likely would you be to recommend St James's Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for St James's Lodge

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

There are currently no awards/recognitions posted yet for St James's Lodge

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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