Elburton Heights Care Home

33 Springfield Road, Elburton, Plymouth PL9 8EJ
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9.7 87 Reviews
  • Elburton Heights Care Home, Plymouth
Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.

This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which are en-suite.

The home provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can join the company of others at mealtimes, are available. Traditional home cooked meals using fresh produce are served and daily choices available. Special diets can be catered for.

Elburton Heights Care Home has an enclosed garden with fishpond and many flowers and shrubs that can easily be accessed by residents.

A qualified chiropodist and hair stylist make regular visits to the home.

The home offers a varied programme of activities for residents.

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Care Provided by Elburton Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Abi Baker (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 60+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Elburton Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,435
    • Self-Funded Nursing Dementia Care from £1,535
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,435
    • RESPITE Self-Funded Nursing Dementia Care from £1,535

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Availability of respite care can vary and must be for a minimum of four weeks.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Elburton Heights Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.


  • Parking

  • Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Elburton Heights Care Home Reviews (87)

Total of 87, showing 1-20
9.7

Elburton Heights Care Home has a Review Score of 9.7 (9.688) out of 10, based on 16 reviews in the last 2 years. Over all time Elburton Heights Care Home has 87 reviews.

Overall Experience

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Review from P K (Wife of Resident) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and welcoming. I am informed by the unit manager if my husband has any health issues and the action that is being taken. Any concerns I may have are dealt with immediately. Generally, he appears quite happy. The carers are kind and considerate towards my husband and
myself when I visit.

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Review from A S (Resident) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find it very good.

Reply from Abi Baker, Manager at Elburton Heights Care Home

I am pleased to hear you are very happy with your experience at Elburton Heights. Thank you for taking the time to write a review.


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Review from N W (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have been happier with the care my mum was given. The staff were exceptional and I cannot speak too highly of the place. The best thing about it was the fact you were welcome to visit your mum any time you wanted - you didn't have to pre-book as in other homes. We were told they had nothing
to hide by the manager, that was very much the case as we never found anything untoward, the family was still the same. I would highly recommend this place.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Thank you for your review of Elburton Heights Care Home! It's great to know that you found the team to be exceptional, they do go above and beyond to provide the best care possible for all their residents and their families. We value our visitors and you are welcome anytime! Kind regards


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Review from Heather C (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Elburton Heights in May 2023 after a fall in her previous care home left her unable to walk. After a bumpy start, she settled in really well. I can't praise the care she received enough, they were absolutely amazing with her. She wasn't the easiest to deal with, but with patience
and care from the excellent staff, she was comfortable and content. When she died in November, everyone was so kind and respectful to us. I would recommend Elburton Heights to anyone who needed care.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Please accept our deepest sympathy for the passing for your Mum, she was a much loved member of Elburton Heights. Our team worked very hard hard to provide her with the best care possible to ensure that she was comfortable and content and we are glad that you were treated with kindness and respect. Thank you for your lovely review of Elburton Height Care Home. Kind regards, Clare


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Review from Penelope G (Respite Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I had a very comfortable and pleasant stay. I felt very cared for, safe, and happy during my time at Elburton Heights. However, I do feel that there is a lack of interaction between the administrators and the residents. There is also a lack of staff during meal times, which could lead to a
safety issue. The food was tasty, well-prepared, and plentiful, but the menu was very limited and repetitive.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Thank you for your kind review of Elburton Heights Care Home. We are pleased to hear that you had a comfortable and pleasant stay and that you felt cared for, safe and happy. It's lovely to hear that you enjoyed the food that you were offered, although we understand that you would have liked more choice and variety. We will ensure that your views on the interaction between the administrators and the residents and also the menu limitations are passed on to the team at Elburton Heights to work on. Kind regards


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Review from Michelle C (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Elburton Heights for 2 weeks now. I have found all the staff helpful and kind to him and myself on my visits. He's looked after very well, the food is good quality, varied and lots of lovely cakes too for snacks. When looking for a home for him this was the best one and I'm 100% sure
that my first impression was right for him. Nothing is too much trouble and everyone works so hard. They have great daily activities and the gardens are also very well kept. He's kept safe, clean, well fed and happy. I couldn't ask for more. Thank you everyone at Elburton Heights.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a thoughtful review, thank you so much. It's great for team members to read what a great job they are doing but also useful for new care seekers to have a first-hand view of life at Elburton Heights. With best wishes


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Review from D M (Wife of Resident) assisted by family/friend published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my husband every day and am pleased with how happy he is here. They do lots of activities and everyone is really friendly.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Thank you for your lovely review of Elburton Heights Care Home. It's great to know that you are pleased with how happy he is, and our team love caring for him! We are proud to offer a wide range of activities at Elburton Heights Care Home and they are always very popular. We love seeing you every day and we look forward to seeing you soon. Kind regards


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Review from Barry E (Resident) assisted by family/friend published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Best place out of the three homes that I've been to.
Staff are very caring and polite.
I find the room a bit carmped and another chair would be good for visitors. TV remote doesn't work but my visitors can work the TV manually.
Food and drink is good. Nurses are good and look after my general health.
It
is expensive and will take all my life savings.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thanks so much for taking the time to write a review. I've asked the Home Manager to have a chat with you about your remote etc. I'm glad you feel it's the best home out of the three you've been to! With best wishes


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Review from Peter P (Husband of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my wife is receiving. Management and staff are very helpful and very kind to my wife. Activities that keep them entertained are very good.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for your review and five-star rating! It's good to read that both you and your wife are having a positive experience of life at Elburton Heights. With best wishes.


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Review from Keith P (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in the home since the beginning of January and we had been delighted with the care she received, all the staff were amazing. Mum loved the activities and was very settled there. Mum sadly passed away in the home on 16th March and the care and support from all the staff on that day were
amazing and very heartfelt at a very sad time.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write a review at what must be a very difficult time for you. I'm very sorry to read that your mother recently passed away. It's reassuring to read that she clearly made the most of her time at Elburton and was loved by all. With best wishes.


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Review from Carol N (Niece of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has only been there a short time and I have seen a big difference in him he is a lot happier and eating well he says the food is lovely.
The staff are so nice.
There is always lots going on for the residents am so happy we made the decision to move him there it's definitely one of the best.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a fantastic review and rating. Thank you so much for taking the time to share your thoughts; it's really helpful for people beginning their care seeker journey to read a first-hand account. With best wishes


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Review from K G (Son of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first visit to see my parents. The staff are very kind, helpful and courteous. The care home is clean, tidy and well-presented. Facilities and activities are good. We joined them for a coffee morning and the cakes were delicious. An all round 10 out of 10.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review. Thank you so much for submitting it and for your 5-star review. It's great that you have had such a positive experience and that you have shared this for other care seekers to read. With best wishes, Honor Keatley Managing Director


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Review from Clare S (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the home since December and we are delighted with the care he has received, all the staff are lovely and genuinely very caring. The activities are great the girls go to so much effort coming up with all sorts of good ideas. Menus sound delivered and Dad said food is very good.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for your wonderful review and 5 star rating.
It's great for new care seekers to read reviews to fully understand what life in a Harbour Healthcare home is all about.
With best wishes,
Honor Keatley
Managing Director


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Review from Rosemary S (Wife of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with overall care from everyone here. The things that residents do are amazing. They have a better social life than me! Everyone is treated kindly and patiently, even though it must be so difficult at times! The loveliest thing is that the staff always seem happy in themselves and this
translates to the residents. No one seems to get cross with them though I’ve seen some very trying behaviour. Well done to all of you and a big thank you! From the wife of the resident and dog.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I know exactly what you mean re social life!
Thank you so much for taking the time to share your thoughts.
It's great for the team to read what a difference they make.
With best wishes,
Managing Director


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Review from Ali B (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here since February. I am impressed with the care and compassion shown by all carers. They are so gentle, and patient and have a smile and a sense of humour. They take time to get to know him and his likes/dislikes. Dad's needs are met and he is consulted as to his wishes, retaining some
dignity. I have also been impressed with the activities on offer. At first, I baulked at the idea of dad doing painting or crafts, things he would not do before dementia, but realised that the stimulation and variety of activities offered are so valuable. Dad does not always take part (his choice) but we love checking the social media to see what has been going on - this is a fantastic resource and much appreciated. We especially enjoy the coffee mornings. We all appreciate the way we are welcomed in and are able to bring dad's dog who has become a favourite of residents and staff. While we would rather dad was at home, we are happy with this home, his care, carers and the facilities on offer.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thanks so much for painting such an honest picture of both yours and your Dad's experience of life at Elburton Heights. The coffee mornings are great - particularly the homemade cakes!


With best wishes


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Review from C P (Friend of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lifelong friend of mine has moved into this home and has been there for a few months. I am very impressed with every aspect of the home, from the warm and welcoming staff to the level of activities that are provided. He is really happy and that makes us happy. Thank you to everyone at Elburton Heights.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Well, thank you for making me smile! It's lovely to read how impressed you are and that both you and your friend are happy.
With best wishes.


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Review from Lorraine B (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum joined Elburton Heights Care Home three years ago on the dementia unit, she was unable to care for herself. At first I was dreading the thought, though it was for the best. At first staff were not sure how to take my mum, and she them, but after a couple of weeks she settled in well and I realised
very quickly that the staff picked up on her little ways, which helped my mum be part of the Elburton family. The unit she is on is very secure and she is free to go wherever in the knowledge she is safe. The entertainment is second to none, of which Mum takes part in most of the activities. It is so satisfying to see the photos posted for family members to see and the smiling face of my mum, she's made friends and is happy. It turns out my fears were misplaced and it was the best decision made to place her in a caring home: Elburton Heights. Thanks to all the caring staff at Elburton Heights. My mum is happy and content and that is all down to the whole team. Thank you from a grateful daughter.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review and a lovely glimpse into your mum's life at Elburton. Thank you so much for sharing this. With best wishes


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Review from Helen G (Daughter of Resident) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very nervous and apprehensive when our father came into Elburton Heights, as he had been independent up until his fall. It’s the openness and friendliness of the staff that have put our minds to rest. Any questions we have had are dealt with quickly and positively. Dad’s pain is being taken
seriously and is being addressed. The staff are treating my father as an individual and all the interactions we have had are positive and very supportive. A lovely, caring place.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review. Thank you so much. It's great to read that your father is doing well with the individualised care from the team.
With best wishes, Managing Director.


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Review from Gloria B (Wife of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff welcome you with a big smile, the staff will tell me if they have any concerns about my husband. My husband is very happy at Elburton Heights Care Home and that makes me happy. Not every day is the same, some are good and some bad, but still good.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write such a positive review - a smile really does make a difference.
With best wishes,
Managing Director


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Review from Ann S (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best decision we ever made was choosing this care home for mum after she suffered a massive stroke in 2015. She has been looked after phenomenally well. The love shown to her - and indeed all of us in the family - has been very much appreciated. Every aspect of care has been first-rate, from the
quality of the food to the support of her religious beliefs, and we truly believe her happiness over the past seven years is down to the excellent staff who work here.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you for your lovely review of Elburton Heights Care Home! I'm so glad you felt it was the right decision and that your Mum is looked after so well and is so happy. Our team really love caring for her and all of you within the family. It's lovely to know that she enjoys the food and practising her religious beliefs too. Kind regards


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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Elburton Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Elburton Heights Care Home is calculated as follows: ( (135 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 189 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elburton Heights Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (3)

Abi

Abi Baker

Job Title: Registered Home Manager

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.


I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.


Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.


Sian

Sian Matthews

Job Title: Deputy Home Manager

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.


Jackie

Jackie Miller

Job Title: Administrator

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.


Frequently Asked Questions about Elburton Heights Care Home

What types of Care is Elburton Heights Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elburton Heights Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elburton Heights Care Home have?

There are 73 Single Rooms.

What are the Facilities & Services at Elburton Heights Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elburton Heights Care Home to the centre of Plymouth?

3.4 mile(s) as the crow flies, distance by road may be significantly further.