Springfields Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.
This purpose built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.
Accommodation at Springfields is provided in single occupancy rooms, all of which are en-suite. Some rooms are spacious enough for sharing.
The home provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can join the company of others at meal times, are available. Traditional home cooked meals using fresh produce are served and daily choices available. Special diets can be catered for.
Springfields has an enclosed garden with fish pond and many flowers and shrubs that can easily be accessed by residents.
A qualified chiropodist and hair stylist make regular visits to the home.
The home offers a varied programme of activities for residents.
Group: Harbour Healthcare Ltd
Person in charge: Jan Welsh (Home Manager)
Local Authority / Social Services: Plymouth City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 67
Shared Rooms: 9
Rooms with ensuite WC: 76
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Elburton Heights: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for Elburton Heights is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Elburton Heights in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.418 for Elburton Heights is calculated as follows: ( (126 Excellents x 5) + (88 Goods x 4) + (24 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 239 Ratings = 4.418
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.471 Points relating to the number of positive Reviews for Elburton Heights is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 8 Reviews ÷ 17 Target = 0.471
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Elburton Heights has a Review Score of 8.9 (8.889) from 20 Reviews
Review submitted from a Postal Card by Elaine D (Daughter-in-law of Resident) on Thursday 1 March 2018. Relates to February 2018.
My mum-in-law has only been a resident for a few months and the change in her is amazing! This is all down to the excellent care and attention and good food given to her. She is happy, settled, treated with care, dignity and respect. My grateful thanks to all the staff.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 01 Mar 2018:
Many thanks for your review, it's good to know that all is well and we'll be sure to pass your thanks on to all the staff. Kind regards
Review submitted from a Postal Card by E C (Daughter of Resident) on Thursday 22 February 2018. Relates to January 2018.
We relocated my mother to Devon to be near family due to ill health with the view of getting her into a home. Fate meant she was hospitalised soon after and so we needed to find a suitable home quickly. Having viewed 9 other homes (and assessing CQC reports) we visited Elburton Heights. Immediately on entering, we had 'the right feeling'. The atmosphere, the layout, the nice music, the lovely garden and above all the extremely welcoming staff made our mind up on the spot. Mum has been so happy here and after only a few weeks is calling it home. We have had some battles with the NHS following other admissions to hospital (as she is still being assessed for local government funding) but the home has been so supportive and helpful at what is a stressful time.
The staff try to be as helpful as they can, always friendly and respectful. We feel we can leave Mum and not worry about her care. As always, if you notice something health wise with your relative it is worth pointing it out. My mum is of the generation where she doesn't want to be a bother. The food is plentiful and of a good standard. My mum's only criticism is she doesn't like the tea, not great flavour - too milky and cold - but hey, if that's all we've got to say on a negative front then that's pretty top marks I'd say. Instantly we feel part of the Elburton Heights family and it is more than we could have wished for.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 22 Feb 2018:
Thank you for taking the trouble to review Elburton Heights and picking out the factors which gave you confidence to pass your mothers care over to the team at Elburton Heights. I am pleased that she is settling well and that you have peace of mind knowing that she is well cared for. Thanks also for the feedback about the tea! We'll get on to that straight away. Kind regards
Review submitted from a Postal Card by P S (Relative of Resident) on Wednesday 31 January 2018. Relates to January 2018.
Elburton Heights has improved immensely over the last 5 years.
Under the new management food, decoration of rooms, the care, the outside of the care home are much improved.
How likely would you be to recommend Elburton Heights? Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 31 Jan 2018:
Thanks so much for your kind comments, they are much appreciated. Kind regards
Review submitted from a Postal Card by David D (Son of Resident) on Monday 29 January 2018. Relates to January 2018.
Mum moved into the home in October 2017 and was immediately made welcome by all the staff. As a result, she has settled very well and now looks healthier than she has been for a long time. The staff are very caring and exude an air of professionalism at all levels. I would have no hesitation in recommending Elburton Heights to anyone looking for a care home for an elderly family member.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 29 Jan 2018:
Thank you very much for taking the time and trouble to review Elburton Heights. Your comments are much appreciated. Kind regards.
Review submitted from a Postal Card by John W (Husband of Resident) on Friday 26 January 2018. Relates to January 2018.
My wife has now been a resident of the home for some 10 weeks. From my frequent visits, I have been able to see that the home is clean and bright, well managed and staffed with caring and attentive people, who have my wife's well being and best interests at heart.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 26 Jan 2018:
Thank you very much for taking the trouble to review Elburton Heights. Your comments will do much to reassure those who are searching for care for a loved one. Should you ever have cause to comment further on the care and services at the home, then please be reassured that the Home Manager would certainly welcome any feedback which will ensure that you and your wife are completely satisfied with all aspects of the home. Kind regards.
Review submitted from a Website Submission by Nichola D (Daughter of Resident) on Friday 13 October 2017. Relates to October 2017.
My mother has been very poorly with dementia for about 4-5 years. In this time we tried to keep her in her own home, which we managed with great difficulty until 12 months ago. Since April this year, my mother has been moved 6 times, each time being very unsettling for not only her but also for us. Last week we moved her into Elburton Heights nursing home and we feel that a big weight has been lifted off our shoulders. From the minute we walked through the door my partner and I looked at each other and knew it was the right place for mum to move to. It had a very calming atmosphere and the residents look very happy and well looked after. All the staff we have met are very kind to the residents and family and nothing is too much trouble. I know my mother is very poorly and her condition will only get worse, but I know they are making her as comfortable as possible. There is always something going on to keep the residents happy, music, films, coffee mornings each week. We are so grateful.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 16 Oct 2017:
Thank you very much for sending such a touching review for Elburton Heights Care Home. I am sure your experience will do much to reassure others who are looking for care for a loved one. The team are always there to support and assist you and your family so, please be sure to raise any concerns you might have, no matter how small. Kind regards
Review submitted from a Postal Card by Jon P (Son of Resident) on Tuesday 16 May 2017. Relates to March 2017.
On my initial visit/enquiry staff were very helpful and informative when showing me the facilities. They were able to accommodate my mother at short notice and provided an environment where she was able to make good progress in recovering from a stroke. I was always welcomed when I visited, the staff were all very friendly.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 16 May 2017:
Thank you for taking the trouble to review the care and services at the home. Your positive feedback is much appreciated. Kind regards.
Review submitted from a Postal Card by Carol M (Brother of Resident) on Monday 24 April 2017. Relates to March 2017.
Everyone in the home is lovely to my brother and to me when I visit. It is the best home I have been to visit. Gold Star.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 24 Apr 2017:
Thank you for the lovely review and the 'Gold Star'. Very much appreciated! Kind Regards
Review submitted from a Postal Card by Mary H (Sister of Resident) on Thursday 20 April 2017. Relates to March 2017.
Found all the staff to be very caring and attentive at all times. Sadly my brother passed away at 3am this morning.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 20 Apr 2017:
Firstly, may I pass on condolences from all at Elburton Heights and Harbour Healthcare at this sad time. I am sure that the team in the home will continue to do all they can to assist in anyway possible, please do not hesitate to ask. The fact you have taken the trouble to write a review today, is a testament to the team and we will be sure to pass on your positive feedback. With kind regards.
Review submitted from a Postal Card by E R (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
Although my mum was only in their care a short time. They were very caring and helpful. They made her last days warm and comfortable. Would highly recommend. Again, a big thank you to you all.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 14 Mar 2017:
Thank you for your kind words. Kind regards
Review submitted from a Postal Card by Eric R (Husband of Resident) on Monday 13 March 2017. Relates to February 2017.
My wife has been in this care home for around twelve years and she has been well looked after all this time. She takes part in some of the activities and has been out on minibus trips. I pay her a visit almost every afternoon and am always made most welcome and looked after by staff and management. I have Sunday lunch with my wife every Sunday, the food is excellent.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 14 Mar 2017:
Thank you for taking the time and trouble to review our home. so glad to hear that there are so many positive aspects to the care and attention which you both receive from the home team. Kind regards
Review submitted from a Postal Card by David P (Nephew of Resident) on Thursday 9 March 2017. Relates to February 2017.
My aunt is well cared for. She is always clean with clean clothes. Management is easy to approach if there is a problem. Coffee mornings on a Tuesday for residents and relatives are good for meeting other families. There is always some form of entertainment for residents. My main issue is staff have to spend so much time filling in paperwork which means less time spent with the residents.
How likely would you be to recommend Elburton Heights? Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 10 Mar 2017:
Thank you for your review. The feedback you have given regarding paperwork is an interesting one, as the care team would love to be with their residents 100% of their working day but it is a fact that excellent care is backed up with excellent record keeping. Our care teams are well trained and understand there is a need to keep up to date and detailed notes to support excellent person-centred care and those notes are invaluable for the healthcare needs of our residents. Interestingly, the inspection of all supporting paperwork is very much a major part of the detailed inspection by CQC, the regulator of care homes and, therfore, it has to be in place. That subject aside, great efforts are made in the home to ensure that residents are comfortable and happy and it will please both the activity team and care teams that their hard work has been noticed. Thanks again. Kind regards
Review submitted from a Postal Card by Amanda P (Niece of Resident) on Thursday 9 March 2017. Relates to February 2017.
My aunt is happy in their home. Staff are friendly and approachable and we see the same faces when we visit. The staff who deal with the laundry are very efficient and residents appear clean and tidy. Staff also care well for the resident's personal hygiene. I feel that staff spent too much time on paperwork - filling in files about the residents rather than actually communicating and interacting with them.
How likely would you be to recommend Elburton Heights? Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 29 Mar 2017:
Thank you for taking the time and trouble to review our home. We take all of your comments on board and thank you for the positive feedback you have given. With regard to your comment about paperwork, I am sorry to say that as much as our care team would love to be with residents for all of the day, part of the care role is to complete some very necessary paperwork. As you are no doubt aware, every resident has a personalised care plan, itemising how care should be delivered and also essentially, recording that the care plan has been met. Following delivery of care to residents, all has to be recorded and any changes to the care plan, no matter how small, have to be highlighted to ensure continuous standards of care for every individual are met. In fact, when CQC, the care home regulator, and the local authority visit the home, they are fastidious in their auditing of our team's notes and remarks. Hence the care team have to be equally fastidious in the completion of our resident's individual records. So, time has to be taken to ensure that staff adhere to the expected protocols for accurate record keeping, as it is recognised as being very much part of delivering excellent care, keeping standards of care high. I hope that I have put your mind at rest and reassure you that despite how it might appear, the care team are continuously working for the well-being of our residents. Thank you again for your review. Kind regards
Review submitted from a Postal Card by Katrina H (Daughter of Resident) on Thursday 9 March 2017. Relates to February 2017.
The staff are very friendly and do all they can to help and make Mum comfortable. They treat Mum with respect and dignity. The bedrooms could do with a makeover. The garden is lovely. Mum enjoys that in the summer.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 10 Mar 2017:
Thank you very much for writing a review of Elburton Heights. The standards of care are our first priority and to hear that you consider care is delivered in a caring and dignified way is greatly reassuring. I can also assure you that since Harbour Healthcare has taken over the home as providers of care, a programme of redecoration has been put in place and is well and truly underway. As you can appreciate, it is not always easy to decorate bedrooms when they are occupied and with this being such a popular home there is not always the opportunity to move residents to empty rooms while bedrooms are being 'made over'. But, we will get round to all rooms and decorate, with new flooring and furniture as well, if necessary, but the process is not always as quick as it might be, so apologies for that. Kind regards
Review submitted from a Postal Card by G G (Husband of Resident) on Wednesday 8 March 2017. Relates to February 2017.
This is a review over the 18 months period that my wife has been in residence. I have a great respect for all staff at the home. Ever since we arrived here, they have shown a good standard of nursing and care displayed. It enables one as visitors to be sure that their loved ones are in safe and capable hands. I also find it very easy to get guidance over any enquiries I have.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 10 Mar 2017:
Thank you very much for your comments, we appreciate that you have taken the time and trouble to review the home. Kind regards
Review submitted from a Postal Card by A M (Daughter of Resident) on Wednesday 8 March 2017. Relates to January 2017.
My mother has been here for 6 years the standard of care has vastly improved under the new management. Staff are friendly and helpful. Over the years I have got to know the working of the home well and the staff that have been here for this time. I think my mother is well cared for and considering she cannot communicate with speech the staff anticipate her needs very well. I can tell that she is very fond of some of them and that they like her.
How likely would you be to recommend Elburton Heights? Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 10 Mar 2017:
Thank you so much for taking the trouble to review Elburton Heights. The compliments you gave regarding your mother's care will do much to reassure others of the standards of care delivered in the home and also show the care team that all they do is appreciated. Kind regards
Review submitted from a Postal Card by Pauline S (Friend of Resident) on Tuesday 7 March 2017. Relates to February 2017.
Room does require recording (but partly the resident's fault as he wouldn't wait for room to be decorated before moving in). Wheelchair cleaning needs to be done on a regular basis. Staff are excellent.
How likely would you be to recommend Elburton Heights? Likely
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Alison Foreman, Commercial Director at Elburton Heights responded to this review on 10 Mar 2017:
Thank you for taking the time to review Elburton Heights. We have noted your comments and will ensure that wheelchair cleaning is reviewed. With regard to room redecoration, there is a programme of redecoration and all rooms will be 'made over' but understandably, it is hard when a room is occupied. Rest assured that one way or another all will be done! Kind regards
Review submitted from a Postal Card by J P (Daughter of Resident) on Monday 9 January 2017. Relates to December 2016.
I have been into many homes to visit friends and have never met such lovely, friendly, caring staff and management.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Business Development Manager at Elburton Heights responded to this review on 15 Jan 2017:
Thank you very much for your kind comments, they are much appreciated. Kind Regards
Review submitted from a Postal Card by Belinda R (Daughter of Resident) on Thursday 10 November 2016. Relates to October 2016.
My mum enjoys most days especially when music is being played and she loves the open views of the garden and the staff all know this and do try to accommodate her needs especially when she is having an off and difficult day.
How likely would you be to recommend Elburton Heights? Likely
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Alison Foreman, Business Development Manager at Elburton Heights responded to this review on 11 Nov 2016:
Many thanks for taking the trouble to review our home. We appreciate your honest feedback and hope that you will take the opportunity to review again as the home continues its programme of improvement and decoration. Most importantly, however, I was pleased to see you consider the dignified manner in which your mother is cared for to be of an 'excellent' standard. Thank you once again for your review. Kind Regards
Review submitted from a Website Submission by Carole M P (Daughter of Resident) on Thursday 3 November 2016. Relates to November 2016.
Springfields Care Home have been looking after my very special Mum since January 2014. She has always been treated with love and respect. Also, they have been so supportive towards both my husband and myself when my health has made it difficult for us to see Mum as often as we would like to do.
Dementia is a dreadful condition and all the staff through from the cleaners to the on-site management are experts in caring for residents with the condition. We are happy to recommend the home and every member of staff to anyone looking to find an excellent residential home for a loved one.
How likely would you be to recommend Elburton Heights? Extremely Likely
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Alison Foreman, Business Development Manager at Elburton Heights responded to this review on 11 Nov 2016:
Many thanks for your wonderful review. You are right to comment on the impact of dementia and how important and reassuring it is for you to know your mother is being cared for so well. Your positive feedback will be passed to the whole team so that they are aware of your appreciation. I am sure that your review will do much to help those people who are searching for a care home for a loved one. Thank you again and kind regards.
February 2018
April 2017
There are currently no Care Home Idol entrants who have performed at Elburton Heights