
The love shown to her - and indeed all of us in the family - has been very much appreciated.Ann S(Daughter of Resident/Service User)

The home seemed exceptionally clean and the dining room and food looked lovely.Sue M(Daughter of Resident/Service User)

The manager and her team are wonderful and very responsive to all Mum's needs.Lynne P(Daughter of Resident/Service User)

The love shown to her - and indeed all of us in the family - has been very much appreciated.Ann S(Daughter of Resident/Service User)

The home seemed exceptionally clean and the dining room and food looked lovely.Sue M(Daughter of Resident/Service User)

The manager and her team are wonderful and very responsive to all Mum's needs.Lynne P(Daughter of Resident/Service User)

Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.
This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.
Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which...
Care Provided by Elburton Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Availability of respite care can vary and must be for a minimum of four weeks.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact Elburton Heights Care Home for full pricing details and T&Cs.
Contact Elburton Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Abi Baker (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (73)
Visiting
- Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.
Parking
- Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.
Elburton Heights Care Home Reviews (99)
Elburton Heights Care Home has a Review Score of 9.8 (9.827) out of 10, based on 20 reviews in the last 2 years.
Over all time Elburton Heights Care Home has 99 reviews.
My mum loves music and they were playing sounds of the 60s in the dining room. I have overheard staff talking to mum when I arrive and it's always been with kindness and care. They completely understand her needs and have taken time to know what she likes in terms of activities and meals. I am so pleased she's somewhere so lovely.
Thank you so much for taking the time to share such a heartfelt review. Your kind words mean a great deal to all of us at Elburton Heights.
We're delighted to hear that you felt welcomed and reassured from the moment you arrived. Creating a warm, caring environment where residents and their...
Choosing a care home is stressful and daunting but we have made the right decision without doubt. Care and kindness from all staff has been exceptional from day one so a big thank you to you all. Activity team is wonderful and have got to be congratulated for their enthusiasm and dedication. A warm and friendly atmosphere always - thank you so much from all the family.
Thank you for your wonderful review and for sharing your experience with us.
We understand that choosing a care home can be a difficult and emotional decision, so we are delighted to hear that you feel confident you made the right choice. Your kind words about the care, kindness, and support...
My husband and I cannot praise elburton heights nursing home enough for the care and support given to my father in law ,who has been a resident since just after Christmas ,the staff are always very friendly, and welcoming when visiting, and always keep us informed of any changes or updates, regarding his health,which gives us peace of mind, I would not hesitate in recommending the home,
Thank you so much for your kind words and recommendation. It means a great deal to our whole team to hear that your father-in-law and your family have felt supported and cared for since joining Elburton Heights.
We are pleased that our staff have been able to provide reassurance, regular...
After much research we chose Elburton Heights.
Best decision we made.
He is nursed by the kindest nursing staff who care for him with compassion and respect.
From the care home manager to the kitchen staff and the amazing activities team , they have given my husband the best possible life.
Thank you so much for sharing your experience it truly means a lot to us. We understand how difficult and emotional it can be to make decisions about full-time care, and we're honoured that you chose Elburton Heights for your husband.
Elburton Heights is a very caring and inclusive home. The activities team are fantastic and all the staff treat my father like he is a member of their family. The premises is clean and has a lovely garden which is great for the residents and visitors wellbeing.
Thank you so much for your kind and thoughtful review. We're delighted to hear that your father feels so well cared for and part of the Elburton Heights family that means a great deal to us. Our team works hard to create a warm, inclusive environment, and it's wonderful to know that the activities...
My husband John is very frail with the final stage Parkinson's/Dementia. The staff are so good to him and although I miss him dreadfully I know he is in the right place! The staff are wonderful!!!! He asked me today where all the young ladies are?
Thank you so much for your kind and heartfelt words. It truly means a lot to us that you feel reassured about your husband's care during such a difficult time. We understand how hard it must be to miss him, and we're grateful for the trust you've placed in our team.
I'd like to give my appreciation to management care staff entertainment staff for all the hard work that went into Christmas decor, magnificent entertainment food and all the attention that was given to the residence every day they were entertained and fed
Thank you for your kind words and appreciation for our management and care staff. We are committed to providing quality service and creating a person centred environment. Your feedback will be shared with the team to continue our reliable support and ensure memorable experiences.
I'm so happy with the care at this home for my mum. She has been in some bad ones, but this care home is awesome. The staff are amazing. Elburton Heights is not overcrowded. Mum has everything she needs, plus safety and security, our family is happier.
Thank you so much for taking the time to share your kind feedback. We're delighted to hear that your mum is happy and well cared for at Elburton Heights. Knowing that she feels safe, supported, and has everything she needs means a great deal to our team. Your comments about our staff and the home...
The home always smells clean and fresh, they show kindness to both David, me and all the family, thank you.
Thank you for trusting us with David's care and for your lovely feedback to the whole team. It has been a privilege to support David and your family.
The manager of Elburton Heights went above and beyond to look after my Mum. She treated her with respect, empathy and kindness. The manager and the members of staff made time to talk to me on the phone and reassure me when I was very concerned about my Mums mental health. I am very grateful for their help during a very distressing time.
Thank you so much for your kind words. Were truly grateful that you took the time to share your experience.Supporting your mum during such a difficult time was very important to us, and it means a great deal to hear that our efforts made a positive difference to both her and your family. We always...
Love the activities dept. staff are great lots of variety and now a new pub!
Thank you so much for your kind words and positive feedback. We're delighted to hear that your mum is receiving the care and attention she deserves, and that our team is meeting her needs with compassion and understanding.It's also wonderful to know you're enjoying the variety of activities we...
The whole organisation, staff, facilities, site including the garden, are excellent and to be well recommended.
Thank you so much for your kind and heartfelt words. We are deeply honored to have been entrusted with the care of your late wife, and it means a great deal to know that you felt supported and reassured during such an important time. Your praise for our team, facilities, and environment is truly appreciated, and we will be sure to share your comments with everyone here at Elburton Heights.
Fantastic staff who are friendly and show genuine care for the residents, their family and friends. There are always plenty of activities available for residents should they wish to participate. The rooms are spotlessly clean and have all of the amenities that a resident could wish for. In summary this is the care home that meets all of the resident's needs in a caring and friendly manner that other care homes struggle to achieve.
Thank you for taking the time to write a review. Your feedback is very positive, and I will be sure to share it with the team.
Every single member of staff have been outstanding in their care and consideration of our mother. We obviously were initially very concerned about choosing the correct care setting for our mum but from the first meeting and the tour of the facilities we knew immediately we were making the correct choice. What has particularly impressed us is the sense of joy and kindness that ALL members of the team display. This inclusive and caring approach extends to all residents and their family members. We were told we could visit at any time and that proved to be the case. It demonstrates how flexible and accommodating everyone is.
We would not hesitate to recommend Elburton Heights to anyone.
Thankyou for your review, I am pleased to hear you have had such a positive experience at Elburton Heights. All of the team pride ourselves on being transparent and providing a warm and welcoming environment
The staff are always very friendly and welcoming. I am informed by the unit manager if my husband has any health issues and the action that is being taken. Any concerns I may have are dealt with immediately. Generally, he appears quite happy. The carers are kind and considerate towards my husband and myself when I visit.
Thankyou for taking the time to write a review, your feedback is invaluable and I will share with the team. All of the team take great pride in the care and support they provide to our residents and family members
I find it very good.
I am pleased to hear you are very happy with your experience at Elburton Heights. Thank you for taking the time to write a review.
I could not have been happier with the care my mum was given. The staff were exceptional and I cannot speak too highly of the place. The best thing about it was the fact you were welcome to visit your mum any time you wanted - you didn't have to pre-book as in other homes. We were told they had nothing to hide by the manager, that was very much the case as we never found anything untoward, the family was still the same. I would highly recommend this place.
Thank you for your review of Elburton Heights Care Home! It's great to know that you found the team to be exceptional, they do go above and beyond to provide the best care possible for all their residents and their families. We value our visitors and you are welcome anytime! Kind regards
My mother went into Elburton Heights in May 2023 after a fall in her previous care home left her unable to walk. After a bumpy start, she settled in really well. I can't praise the care she received enough, they were absolutely amazing with her. She wasn't the easiest to deal with, but with patience and care from the excellent staff, she was comfortable and content. When she died in November, everyone was so kind and respectful to us. I would recommend Elburton Heights to anyone who needed care.
Please accept our deepest sympathy for the passing for your Mum, she was a much loved member of Elburton Heights. Our team worked very hard hard to provide her with the best care possible to ensure that she was comfortable and content and we are glad that you were treated with kindness and respect. Thank you for your lovely review of Elburton Height Care Home. Kind regards, Clare
Overall, I had a very comfortable and pleasant stay. I felt very cared for, safe, and happy during my time at Elburton Heights. However, I do feel that there is a lack of interaction between the administrators and the residents. There is also a lack of staff during meal times, which could lead to a safety issue. The food was tasty, well-prepared, and plentiful, but the menu was very limited and repetitive.
Thank you for your kind review of Elburton Heights Care Home. We are pleased to hear that you had a comfortable and pleasant stay and that you felt cared for, safe and happy. It's lovely to hear that you enjoyed the food that you were offered, although we understand that you would have liked more...
My dad has been in Elburton Heights for 2 weeks now. I have found all the staff helpful and kind to him and myself on my visits. He's looked after very well, the food is good quality, varied and lots of lovely cakes too for snacks. When looking for a home for him this was the best one and I'm 100% sure that my first impression was right for him. Nothing is too much trouble and everyone works so hard. They have great daily activities and the gardens are also very well kept. He's kept safe, clean, well fed and happy. I couldn't ask for more. Thank you everyone at Elburton Heights.
What a thoughtful review, thank you so much. It's great for team members to read what a great job they are doing but also useful for new care seekers to have a first-hand view of life at Elburton Heights. With best wishes
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Elburton Heights Care Home.
There are no upcoming events for Elburton Heights Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Elburton Heights Care Home.
Meet the Team (3)

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.
I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.
Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.
Frequently Asked Questions about Elburton Heights Care Home
What types of Care is Elburton Heights Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Elburton Heights Care Home have?
There are 73 Single Rooms.
What are the Facilities & Services at Elburton Heights Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Elburton Heights Care Home to the centre of Plymouth?
3.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elburton Heights Care Home to verify any information. View our terms and conditions. Elburton Heights Care Home has an Enhanced Service -more info.