The love shown to her - and indeed all of us in the family - has been very much appreciated.
Ann S (Daughter of Resident)
The home seemed exceptionally clean and the dining room and food looked lovely.
Sue M (Daughter of Resident)
The manager and her team are wonderful and very responsive to all Mum's needs.
Lynne P (Daughter of Resident)
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Availability of respite care can vary and must be for a minimum of four weeks.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
These prices are only a guideline, please contact Elburton Heights Care Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.
Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.
Elburton Heights Care Home has a Review Score of 9.8 (9.770) out of 10, based on 20 reviews in the last 2 years.
Over all time Elburton Heights Care Home has 92 reviews.
5.0 out of 5
Thank you for the lovely review and the 'Gold Star'. Very much appreciated! Kind Regards
5.0 out of 5
Firstly, may I pass on condolences from all at Elburton Heights and Harbour Healthcare at this sad time. I am sure that the team in the home will continue to do all they can to assist in anyway possible, please do not hesitate to ask. The fact you have taken the trouble to write a review today, is a testament to the team and we will be sure to pass on your positive feedback. With kind regards.
5.0 out of 5
Thank you for taking the time and trouble to review our home. so glad to hear that there are so many positive aspects to the care and attention which you both receive from the home team. Kind regards
4.0 out of 5
Thank you for your kind words. Kind regards
4.0 out of 5
Thank you very much for writing a review of Elburton Heights. The standards of care are our first priority and to hear that you consider care is delivered in a caring and dignified way is greatly reassuring. I can also assure you that since Harbour Healthcare has taken over the home as providers of care, a programme of redecoration has been put in place and is well and truly underway. As you can appreciate, it is not always easy to decorate bedrooms when they are occupied and with this being such a popular home there is not always the opportunity to move residents to empty rooms while bedrooms are being 'made over'. But, we will get round to all rooms and decorate, with new flooring and furniture as well, if necessary, but the process is not always as quick as it might be, so apologies for that. Kind regards
4.0 out of 5
Thank you for your review. The feedback you have given regarding paperwork is an interesting one, as the care team would love to be with their residents 100% of their working day but it is a fact that excellent care is backed up with excellent record keeping. Our care teams are well trained and understand there is a need to keep up to date and detailed notes to support excellent person-centred care and those notes are invaluable for the healthcare needs of our residents. Interestingly, the inspection of all supporting paperwork is very much a major part of the detailed inspection by CQC, the regulator of care homes and, therfore, it has to be in place. That subject aside, great efforts are made in the home to ensure that residents are comfortable and happy and it will please both the activity team and care teams that their hard work has been noticed. Thanks again. Kind regards
4.0 out of 5
Thank you very much for your comments, we appreciate that you have taken the time and trouble to review the home. Kind regards
4.0 out of 5
Thank you so much for taking the trouble to review Elburton Heights. The compliments you gave regarding your mother's care will do much to reassure others of the standards of care delivered in the home and also show the care team that all they do is appreciated. Kind regards
4.0 out of 5
Thank you for taking the time to review Elburton Heights. We have noted your comments and will ensure that wheelchair cleaning is reviewed. With regard to room redecoration, there is a programme of redecoration and all rooms will be 'made over' but understandably, it is hard when a room is occupied. Rest assured that one way or another all will be done! Kind regards
5.0 out of 5
Thank you very much for your kind comments, they are much appreciated. Kind Regards
5.0 out of 5
Dementia
Many thanks for your wonderful review. You are right to comment on the impact of dementia and how important and reassuring it is for you to know your mother is being cared for so well. Your positive feedback will be passed to the whole team so that they are aware of your appreciation. I am sure that your review will do much to help those people who are searching for a care home for a loved one. Thank you again and kind regards.
3.0 out of 5
Many thanks for taking the trouble to review our home. We appreciate your honest feedback and hope that you will take the opportunity to review again as the home continues its programme of improvement and decoration. Most importantly, however, I was pleased to see you consider the dignified manner in which your mother is cared for to be of an 'excellent' standard. Thank you once again for your review. Kind Regards
The Review Score of 9.8 (9.770) out of 10 for Elburton Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.
I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.
Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.
Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.
Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elburton Heights Care Home to verify any information. View our terms and conditions. Elburton Heights Care Home has an Enhanced Service - more info.
