Elburton Heights Care Home

33 Springfield Road, Elburton, Plymouth PL9 8EJ
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9.8 92 Reviews
  • Elburton Heights Care Home, Plymouth
Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.

This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which are en-suite.

The home provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can join the company of others at mealtimes, are available. Traditional home cooked meals using fresh produce are served and daily choices available. Special diets can be catered for.

Elburton Heights Care Home has an enclosed garden with fishpond and many flowers and shrubs that can easily be accessed by residents.

A qualified chiropodist and hair stylist make regular visits to the home.

The home offers a varied programme of activities for residents.
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Care Provided by Elburton Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1150
  • Self-Funded Nursing Care: from £1435
  • Self-Funded Nursing Dementia Care: from £1535
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Nursing Care: from £1435
  • RESPITE Self-Funded Nursing Dementia Care: from £1535

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Availability of respite care can vary and must be for a minimum of four weeks.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Elburton Heights Care Home to find out the exact price for your requirements.

Contact Elburton Heights Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elburton Heights Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Abi Baker (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.

Parking

  • Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Elburton Heights Care Home Reviews (92)

9.8

Elburton Heights Care Home has a Review Score of 9.8 (9.780) out of 10, based on 19 reviews in the last 2 years.
Over all time Elburton Heights Care Home has 92 reviews.

Overall Experience
  • 63
  • 24
  • 3
  • 0
  • 2
Date Published
  • 92
  • 7
  • 11
  • 19
  • 73
Reviewer Connection to Elburton Heights Care Home
  • 34
  • 17
  • 9
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 81-92
Review from Carol M (Brother of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone in the home is lovely to my brother and to me when I visit. It is the best home I have been to visit. Gold Star.
Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home
Thank you for the lovely review and the 'Gold Star'. Very much appreciated! Kind Regards
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Review from Mary H (Sister of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found all the staff to be very caring and attentive at all times. Sadly my brother passed away at 3am this morning.
Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home
Firstly, may I pass on condolences from all at Elburton Heights and Harbour Healthcare at this sad time. I am sure that the team in the home will continue to do all they can to assist in anyway…read more
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Review from Eric R (Husband of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in this care home for around twelve years and she has been well looked after all this time. She takes part in some of the activities and has been out on minibus trips. I pay her a visit almost every afternoon and am always made most welcome and looked after by staff and management.
I have Sunday lunch with my wife every Sunday, the food is excellent.
Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home
Thank you for taking the time and trouble to review our home. so glad to hear that there are so many positive aspects to the care and attention which you both receive from the home team. Kind regards
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Review from E R (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my mum was only in their care a short time. They were very caring and helpful. They made her last days warm and comfortable. Would highly recommend. Again, a big thank you to you all.
Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home
Thank you for your kind words. Kind regards
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Review from Katrina H (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and do all they can to help and make Mum comfortable. They treat Mum with respect and dignity. The bedrooms could do with a makeover. The garden is lovely. Mum enjoys that in the summer.
Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home
Thank you very much for writing a review of Elburton Heights. The standards of care are our first priority and to hear that you consider care is delivered in a caring and dignified way is greatly…read more
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Review from David P (Nephew of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is well cared for. She is always clean with clean clothes. Management is easy to approach if there is a problem. Coffee mornings on a Tuesday for residents and relatives are good for meeting other families. There is always some form of entertainment for residents. My main issue is staff have
to spend so much time filling in paperwork which means less time spent with the residents.
Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home
Thank you for your review. The feedback you have given regarding paperwork is an interesting one, as the care team would love to be with their residents 100% of their working day but it is a fact that…read more
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Review from G G (Husband of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a review over the 18 months period that my wife has been in residence. I have a great respect for all staff at the home. Ever since we arrived here, they have shown a good standard of nursing and care displayed. It enables one as visitors to be sure that their loved ones are in safe and capable
hands. I also find it very easy to get guidance over any enquiries I have.
Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home
Thank you very much for your comments, we appreciate that you have taken the time and trouble to review the home. Kind regards
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Review from A M (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been here for 6 years the standard of care has vastly improved under the new management. Staff are friendly and helpful. Over the years I have got to know the working of the home well and the staff that have been here for this time. I think my mother is well cared for and considering she
cannot communicate with speech the staff anticipate her needs very well. I can tell that she is very fond of some of them and that they like her.
Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home
Thank you so much for taking the trouble to review Elburton Heights. The compliments you gave regarding your mother's care will do much to reassure others of the standards of care delivered in the…read more
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Review from Pauline S (Friend of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Room does require recording (but partly the resident's fault as he wouldn't wait for room to be decorated before moving in). Wheelchair cleaning needs to be done on a regular basis. Staff are excellent.
Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home
Thank you for taking the time to review Elburton Heights. We have noted your comments and will ensure that wheelchair cleaning is reviewed. With regard to room redecoration, there is a programme of…read more
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Review from J P (Daughter of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been into many homes to visit friends and have never met such lovely, friendly, caring staff and management.
Reply from Alison Foreman, Business Development Manager at Elburton Heights Care Home
Thank you very much for your kind comments, they are much appreciated. Kind Regards
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Review from Carole M P (Daughter of Resident) published on 11 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Springfields Care Home have been looking after my very special Mum since January 2014. She has always been treated with love and respect. Also, they have been so supportive towards both my husband and myself when my health has made it difficult for us to see Mum as often as we would like to do.


Dementia

is a dreadful condition and all the staff through from the cleaners to the on-site management are experts in caring for residents with the condition. We are happy to recommend the home and every member of staff to anyone looking to find an excellent residential home for a loved one.
Reply from Alison Foreman, Business Development Manager at Elburton Heights Care Home
Many thanks for your wonderful review. You are right to comment on the impact of dementia and how important and reassuring it is for you to know your mother is being cared for so well. Your positive…read more
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Review from Belinda R (Daughter of Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum enjoys most days especially when music is being played and she loves the open views of the garden and the staff all know this and do try to accommodate her needs especially when she is having an off and difficult day.
Reply from Alison Foreman, Business Development Manager at Elburton Heights Care Home
Many thanks for taking the trouble to review our home. We appreciate your honest feedback and hope that you will take the opportunity to review again as the home continues its programme of improvement…read more
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Elburton Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Elburton Heights Care Home is calculated as follows: ( (182 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 227 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elburton Heights Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Abi

Abi Baker

Job Title: Registered Home Manager

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.


I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.


Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.

Sian

Sian Matthews

Job Title: Deputy Home Manager

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.

Jackie

Jackie Miller

Job Title: Administrator

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.

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