Elburton Heights Care Home

33 Springfield Road, Elburton, Plymouth PL9 8EJ
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9.8 92 Reviews
  • Elburton Heights Care Home, Plymouth
Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.

This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which are en-suite.

The home provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can join the company of others at mealtimes, are available. Traditional home cooked meals using fresh produce are served and daily choices available. Special diets can be catered for.

Elburton Heights Care Home has an enclosed garden with fishpond and many flowers and shrubs that can easily be accessed by residents.

A qualified chiropodist and hair stylist make regular visits to the home.

The home offers a varied programme of activities for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1150
  • Self-Funded Nursing Care: from £1435
  • Self-Funded Nursing Dementia Care: from £1535
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Nursing Care: from £1435
  • RESPITE Self-Funded Nursing Dementia Care: from £1535

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Availability of respite care can vary and must be for a minimum of four weeks.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Elburton Heights Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Abi Baker (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.

Parking

  • Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Elburton Heights Care Home Reviews (92)

9.8

Elburton Heights Care Home has a Review Score of 9.8 (9.770) out of 10, based on 20 reviews in the last 2 years.
Over all time Elburton Heights Care Home has 92 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elburton Heights Care Home
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Total of 92, showing 21-40
Review from Ali B (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been here since February. I am impressed with the care and compassion shown by all carers. They are so gentle, and patient and have a smile and a sense of humour. They take time to get to know him and his likes/dislikes. Dad's needs are met and he is consulted as to his wishes, retaining some
dignity. I have also been impressed with the activities on offer. At first, I baulked at the idea of dad doing painting or crafts, things he would not do before dementia, but realised that the stimulation and variety of activities offered are so valuable. Dad does not always take part (his choice) but we love checking the social media to see what has been going on - this is a fantastic resource and much appreciated. We especially enjoy the coffee mornings. We all appreciate the way we are welcomed in and are able to bring dad's dog who has become a favourite of residents and staff. While we would rather dad was at home, we are happy with this home, his care, carers and the facilities on offer.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thanks so much for painting such an honest picture of both yours and your Dad's experience of life at Elburton Heights. The coffee mornings are great - particularly the homemade cakes!


With best wishes

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Review from C P (Friend of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lifelong friend of mine has moved into this home and has been there for a few months. I am very impressed with every aspect of the home, from the warm and welcoming staff to the level of activities that are provided. He is really happy and that makes us happy. Thank you to everyone at Elburton Heights.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Well, thank you for making me smile! It's lovely to read how impressed you are and that both you and your friend are happy.
With best wishes.

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Review from Lorraine B (Daughter of Resident) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum joined Elburton Heights Care Home three years ago on the dementia unit, she was unable to care for herself. At first I was dreading the thought, though it was for the best. At first staff were not sure how to take my mum, and she them, but after a couple of weeks she settled in well and I realised
very quickly that the staff picked up on her little ways, which helped my mum be part of the Elburton family. The unit she is on is very secure and she is free to go wherever in the knowledge she is safe. The entertainment is second to none, of which Mum takes part in most of the activities. It is so satisfying to see the photos posted for family members to see and the smiling face of my mum, she's made friends and is happy. It turns out my fears were misplaced and it was the best decision made to place her in a caring home: Elburton Heights. Thanks to all the caring staff at Elburton Heights. My mum is happy and content and that is all down to the whole team. Thank you from a grateful daughter.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review and a lovely glimpse into your mum's life at Elburton. Thank you so much for sharing this. With best wishes

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Review from Helen G (Daughter of Resident) published on 25 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very nervous and apprehensive when our father came into Elburton Heights, as he had been independent up until his fall. It’s the openness and friendliness of the staff that have put our minds to rest. Any questions we have had are dealt with quickly and positively. Dad’s pain is being taken
seriously and is being addressed. The staff are treating my father as an individual and all the interactions we have had are positive and very supportive. A lovely, caring place.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review. Thank you so much. It's great to read that your father is doing well with the individualised care from the team.
With best wishes, Managing Director.

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Review from Gloria B (Wife of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff welcome you with a big smile, the staff will tell me if they have any concerns about my husband. My husband is very happy at Elburton Heights Care Home and that makes me happy. Not every day is the same, some are good and some bad, but still good.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write such a positive review - a smile really does make a difference.
With best wishes,
Managing Director

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Review from Ann S (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best decision we ever made was choosing this care home for mum after she suffered a massive stroke in 2015. She has been looked after phenomenally well. The love shown to her - and indeed all of us in the family - has been very much appreciated. Every aspect of care has been first-rate, from the
quality of the food to the support of her religious beliefs, and we truly believe her happiness over the past seven years is down to the excellent staff who work here.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you for your lovely review of Elburton Heights Care Home! I'm so glad you felt it was the right decision and that your Mum is looked after so well and is so happy. Our team really love caring for her and all of you within the family. It's lovely to know that she enjoys the food and practising her religious beliefs too. Kind regards

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Review from E P (Daughter of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a few weeks spent in hospital, my mother went to this nursing home. She had vascular dementia. She was made very welcome and her care was excellent. She was there for two months before she died in February, having just been accepted for permanent care. It was sad that she didn't benefit from
longer there - the staff were very caring and friendly.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I'm sorry to hear your mum died. It's great to read that the team made a real difference to your mum in her last months. Thank you for taking the time to submit your review.

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Review from Debbie H (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad went to live at the home in February. He had Dementia. The care he received was wonderful particularly from six staff members, to name but a few. I was very skeptical about my Dad going into a home but I soon realised that he was well looked after and cared for and the staff also really liked
my Dad. Sadly my Dad recently passed away and my only complaint is that the new manager never bothered to even phone my mum to offer her condolences or speak to us when we went to collect my Dad's belongings which were very disappointing. Other than that I would have given 5 stars.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for sharing your thoughts. Firstly let me say how sorry I am to hear you've lost your Dad and also how disappointing it is to hear that the Home Manager did not speak to you. I will, of course, raise this. It is wonderful to read that your Dad received wonderful care. Thank you.

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Review from Gloria A (Wife of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I am satisfied with my husband's care. Every person is really helpful and I feel very welcomed when I visit my husband.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write a review. It's good to hear that you feel welcome.

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Review from Jennifer O (Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent.
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Review from Sue M (Daughter of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into the Dementia Nursing section of Elburton Heights in December 2021. I can honestly say I have nothing but praise and admiration for the entire staff and the way they cared for her. The staff were always cheerful, helpful, and full of compassion. The home makes a lot of effort to involve
residents in activities where possible and ensure that they are as engaged as they can be. The home seemed exceptionally clean and the dining room and food looked lovely. My Mum received all her end-of-life care under the careful supervision of the nurses here. I am eternally grateful for their care and compassion in her last few days. Finding a home for a loved one is a daunting prospect, and I am happy to have found Elburton Heights. I was finally able to feel she was properly cared for and safe. Thank you.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you for taking the time to write such a wonderful review. It is lovely for the team to read what a difference they have made to your mother and also yourself. Thank you.

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Review from G P (Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't say enough lovely things about this home. I feel safe, happy and extremely well looked after. I wish my mum was lucky enough to have come here when she died as the people here go above and beyond. Great room, garden, and food, but my favourite thing is the staff, their work ethic, and unwavering
kindness.
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Review from Jim R (Brother of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
When my brother was first admitted to the care home he was in reasonable health and wellness and was in good health. He had very bad sores on his legs. He was still the same when he was admitted to the hospital about three weeks ago with what I believe to be pneumonia and has since passed away. He also
had dementia which I was told he never had. I do believe he would still be here if he was treated properly in the first place.
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Review from Aaron M (Grandson of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My grandad was a resident from May to July 2021. He had a very poor experience in the care home. Reasons being, he was shouted at by a male career for grabbing his arm as he felt he was falling from the hoist. He had an iPad charger taken from him, so he was without a lead to charge the iPad to contact
family members. The lead was replaced by a family member which had to pay for a new one which we still have no idea what happened to the first lead as my grandad did not and could not get out of bed to use it! Family members also took in when allowed, food and drink to supply for my grandad in which he hardly had any of. When leaving the care home the food and drink were not given back so we are questioning where has it all gone as the careers said that he had drunk and ate it which we know he couldn’t have as he had trouble with doing that himself!
We would not recommend this care home as we have had nothing but trouble and the main reason being my grandad did not feel comfortable there.
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Review from Julie S (Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried to come into the home, but the staff made me feel very welcome and have taken time to talk to me, even when they have been busy. They always check on me and make sure I'm ok. Day and night staff are amazing. The food is very good, and the home is nice, clean and smells nice. I have no
problems to report, and I have sat in the garden and played bingo.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for your lovely review. I'm glad to see you've settled in so well. The garden is beautiful, so I can understand why you have spent time in it.

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Review from Danielle G (Granddaughter of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Internal visit with our grandma, what can we say just wonderful from the moment we walked in, to leaving. Grandma looks amazing as always and well-loved and cared for.
The staff as always are just thoughtful and kind, with great leadership from the management team. We can't thank you enough.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review - thank you so much. It's great to be able to welcome loved ones back to our homes again.

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Review from D T (Son of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just amazing!
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Fantastic - thank you so much for submitting your review.

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Review from Carol S (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy and looks so well. I have lots of photos of her doing lots of activities and I cherish these.
The staff always have time to talk to me either on the phone or in person. I love how everyone goes the extra mile to make Mum's life happy.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I'm so glad to read how well your mum is doing. It's great for the team to see what a difference they make. Many thanks for submitting your review.

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Review from Larraine K (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful, friendly home with amazing staff. The way they have coped during the pandemic is nothing short of miraculous. Amazing.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for submitting this review. What a lovely review. The team have coped remarkably well throughout.

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Review from K P (Son of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really excellent support and guidance throughout both visits to see my father. Polite on the phone when making enquirys about how he was settling in, the first visit in the pod was excellent. Visit easily organised and excellent inside visits made today. Thank you for everything you do for him.
Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I'm so glad your visits are going well. Many thanks for submitting this review.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Elburton Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Elburton Heights Care Home is calculated as follows: ( (189 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elburton Heights Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Abi

Abi Baker

Job Title: Registered Home Manager

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.


I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.


Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.

Sian

Sian Matthews

Job Title: Deputy Home Manager

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.

Jackie

Jackie Miller

Job Title: Administrator

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elburton Heights Care Home to verify any information. View our terms and conditions. Elburton Heights Care Home has an Enhanced Service - more info.