
The love shown to her - and indeed all of us in the family - has been very much appreciated.Ann S(Daughter of Resident/Service User)

The home seemed exceptionally clean and the dining room and food looked lovely.Sue M(Daughter of Resident/Service User)

The manager and her team are wonderful and very responsive to all Mum's needs.Lynne P(Daughter of Resident/Service User)

The love shown to her - and indeed all of us in the family - has been very much appreciated.Ann S(Daughter of Resident/Service User)

The home seemed exceptionally clean and the dining room and food looked lovely.Sue M(Daughter of Resident/Service User)

The manager and her team are wonderful and very responsive to all Mum's needs.Lynne P(Daughter of Resident/Service User)

Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.
This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.
Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which...
Care Provided by Elburton Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Availability of respite care can vary and must be for a minimum of four weeks.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact Elburton Heights Care Home for full pricing details and T&Cs.
Contact Elburton Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Abi Baker (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (73)
Visiting
- Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.
Parking
- Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.
Elburton Heights Care Home Reviews (99)
Elburton Heights Care Home has a Review Score of 9.8 (9.827) out of 10, based on 20 reviews in the last 2 years.
Over all time Elburton Heights Care Home has 99 reviews.
I come to visit my husband every day and am pleased with how happy he is here. They do lots of activities and everyone is really friendly.
Thank you for your lovely review of Elburton Heights Care Home. It's great to know that you are pleased with how happy he is, and our team love caring for him! We are proud to offer a wide range of activities at Elburton Heights Care Home and they are always very popular. We love seeing you every day and we look forward to seeing you soon. Kind regards
Staff are very caring and polite.
I find the room a bit carmped and another chair would be good for visitors. TV remote doesn't work but my visitors can work the TV manually.
Food and drink is good. Nurses are good and look after my general health.
It is expensive and will take all my life savings.
Thanks so much for taking the time to write a review. I've asked the Home Manager to have a chat with you about your remote etc. I'm glad you feel it's the best home out of the three you've been to! With best wishes
Mum had been in the home since the beginning of January and we had been delighted with the care she received, all the staff were amazing. Mum loved the activities and was very settled there. Mum sadly passed away in the home on 16th March and the care and support from all the staff on that day were amazing and very heartfelt at a very sad time.
Thank you so much for taking the time to write a review at what must be a very difficult time for you. I'm very sorry to read that your mother recently passed away. It's reassuring to read that she clearly made the most of her time at Elburton and was loved by all. With best wishes.
The staff are so nice.
There is always lots going on for the residents am so happy we made the decision to move him there it's definitely one of the best.
What a fantastic review and rating. Thank you so much for taking the time to share your thoughts; it's really helpful for people beginning their care seeker journey to read a first-hand account. With best wishes
Our first visit to see my parents. The staff are very kind, helpful and courteous. The care home is clean, tidy and well-presented. Facilities and activities are good. We joined them for a coffee morning and the cakes were delicious. An all round 10 out of 10.
What a wonderful review. Thank you so much for submitting it and for your 5-star review. It's great that you have had such a positive experience and that you have shared this for other care seekers to read. With best wishes, Honor Keatley Managing Director
Dad has been in the home since December and we are delighted with the care he has received, all the staff are lovely and genuinely very caring. The activities are great the girls go to so much effort coming up with all sorts of good ideas. Menus sound delivered and Dad said food is very good.
It's great for new care seekers to read reviews to fully understand what life in a Harbour Healthcare home is all about.
With best wishes,
Honor Keatley
Managing Director
Very impressed with overall care from everyone here. The things that residents do are amazing. They have a better social life than me! Everyone is treated kindly and patiently, even though it must be so difficult at times! The loveliest thing is that the staff always seem happy in themselves and this translates to the residents. No one seems to get cross with them though I’ve seen some very trying behaviour. Well done to all of you and a big thank you! From the wife of the resident and dog.
Thank you so much for taking the time to share your thoughts.
It's great for the team to read what a difference they make.
With best wishes,
Managing Director
Dad has been here since February. I am impressed with the care and compassion shown by all carers. They are so gentle, and patient and have a smile and a sense of humour. They take time to get to know him and his likes/dislikes. Dad's needs are met and he is consulted as to his wishes, retaining some dignity. I have also been impressed with the activities on offer. At first, I baulked at the idea of dad doing painting or crafts, things he would not do before dementia, but realised that the stimulation and variety of activities offered are so valuable. Dad does not always take part (his choice) but we love checking the social media to see what has been going on - this is a fantastic resource and much appreciated. We especially enjoy the coffee mornings. We all appreciate the way we are welcomed in and are able to bring dad's dog who has become a favourite of residents and staff. While we would rather dad was at home, we are happy with this home, his care, carers and the facilities on offer.
Thanks so much for painting such an honest picture of both yours and your Dad's experience of life at Elburton Heights. The coffee mornings are great - particularly the homemade cakes!
With best wishes
A lifelong friend of mine has moved into this home and has been there for a few months. I am very impressed with every aspect of the home, from the warm and welcoming staff to the level of activities that are provided. He is really happy and that makes us happy. Thank you to everyone at Elburton Heights.
With best wishes.
My mum joined Elburton Heights Care Home three years ago on the dementia unit, she was unable to care for herself. At first I was dreading the thought, though it was for the best. At first staff were not sure how to take my mum, and she them, but after a couple of weeks she settled in well and I realised very quickly that the staff picked up on her little ways, which helped my mum be part of the Elburton family. The unit she is on is very secure and she is free to go wherever in the knowledge she is safe. The entertainment is second to none, of which Mum takes part in most of the activities. It is so satisfying to see the photos posted for family members to see and the smiling face of my mum, she's made friends and is happy. It turns out my fears were misplaced and it was the best decision made to place her in a caring home: Elburton Heights. Thanks to all the caring staff at Elburton Heights. My mum is happy and content and that is all down to the whole team. Thank you from a grateful daughter.
What a wonderful review and a lovely glimpse into your mum's life at Elburton. Thank you so much for sharing this. With best wishes
We were very nervous and apprehensive when our father came into Elburton Heights, as he had been independent up until his fall. It’s the openness and friendliness of the staff that have put our minds to rest. Any questions we have had are dealt with quickly and positively. Dad’s pain is being taken seriously and is being addressed. The staff are treating my father as an individual and all the interactions we have had are positive and very supportive. A lovely, caring place.
With best wishes, Managing Director.
The staff welcome you with a big smile, the staff will tell me if they have any concerns about my husband. My husband is very happy at Elburton Heights Care Home and that makes me happy. Not every day is the same, some are good and some bad, but still good.
With best wishes,
Managing Director
The best decision we ever made was choosing this care home for mum after she suffered a massive stroke in 2015. She has been looked after phenomenally well. The love shown to her - and indeed all of us in the family - has been very much appreciated. Every aspect of care has been first-rate, from the quality of the food to the support of her religious beliefs, and we truly believe her happiness over the past seven years is down to the excellent staff who work here.
Thank you for your lovely review of Elburton Heights Care Home! I'm so glad you felt it was the right decision and that your Mum is looked after so well and is so happy. Our team really love caring for her and all of you within the family. It's lovely to know that she enjoys the food and practising her religious beliefs too. Kind regards
Following a few weeks spent in hospital, my mother went to this nursing home. She had vascular dementia. She was made very welcome and her care was excellent. She was there for two months before she died in February, having just been accepted for permanent care. It was sad that she didn't benefit from longer there - the staff were very caring and friendly.
I'm sorry to hear your mum died. It's great to read that the team made a real difference to your mum in her last months. Thank you for taking the time to submit your review.
My Dad went to live at the home in February. He had Dementia. The care he received was wonderful particularly from six staff members, to name but a few. I was very skeptical about my Dad going into a home but I soon realised that he was well looked after and cared for and the staff also really liked my Dad. Sadly my Dad recently passed away and my only complaint is that the new manager never bothered to even phone my mum to offer her condolences or speak to us when we went to collect my Dad's belongings which were very disappointing. Other than that I would have given 5 stars.
Thank you so much for sharing your thoughts. Firstly let me say how sorry I am to hear you've lost your Dad and also how disappointing it is to hear that the Home Manager did not speak to you. I will, of course, raise this. It is wonderful to read that your Dad received wonderful care. Thank you.
On the whole, I am satisfied with my husband's care. Every person is really helpful and I feel very welcomed when I visit my husband.
Thank you so much for taking the time to write a review. It's good to hear that you feel welcome.
Staff are excellent.
My Mum moved into the Dementia Nursing section of Elburton Heights in December 2021. I can honestly say I have nothing but praise and admiration for the entire staff and the way they cared for her. The staff were always cheerful, helpful, and full of compassion. The home makes a lot of effort to involve residents in activities where possible and ensure that they are as engaged as they can be. The home seemed exceptionally clean and the dining room and food looked lovely. My Mum received all her end-of-life care under the careful supervision of the nurses here. I am eternally grateful for their care and compassion in her last few days. Finding a home for a loved one is a daunting prospect, and I am happy to have found Elburton Heights. I was finally able to feel she was properly cared for and safe. Thank you.
Thank you for taking the time to write such a wonderful review. It is lovely for the team to read what a difference they have made to your mother and also yourself. Thank you.
I can't say enough lovely things about this home. I feel safe, happy and extremely well looked after. I wish my mum was lucky enough to have come here when she died as the people here go above and beyond. Great room, garden, and food, but my favourite thing is the staff, their work ethic, and unwavering kindness.
When my brother was first admitted to the care home he was in reasonable health and wellness and was in good health. He had very bad sores on his legs. He was still the same when he was admitted to the hospital about three weeks ago with what I believe to be pneumonia and has since passed away. He also had dementia which I was told he never had. I do believe he would still be here if he was treated properly in the first place.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Elburton Heights Care Home.
There are no upcoming events for Elburton Heights Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Elburton Heights Care Home.
Meet the Team (3)

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.
I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.
Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elburton Heights Care Home to verify any information. View our terms and conditions. Elburton Heights Care Home has an Enhanced Service -more info.