
The love shown to her - and indeed all of us in the family - has been very much appreciated.Ann S(Daughter of Resident/Service User)

The home seemed exceptionally clean and the dining room and food looked lovely.Sue M(Daughter of Resident/Service User)

The manager and her team are wonderful and very responsive to all Mum's needs.Lynne P(Daughter of Resident/Service User)

The love shown to her - and indeed all of us in the family - has been very much appreciated.Ann S(Daughter of Resident/Service User)

The home seemed exceptionally clean and the dining room and food looked lovely.Sue M(Daughter of Resident/Service User)

The manager and her team are wonderful and very responsive to all Mum's needs.Lynne P(Daughter of Resident/Service User)

Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.
This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.
Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which...
Care Provided by Elburton Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Availability of respite care can vary and must be for a minimum of four weeks.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact Elburton Heights Care Home for full pricing details and T&Cs.
Contact Elburton Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Abi Baker (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (73)
Visiting
- Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.
Parking
- Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.
Elburton Heights Care Home Reviews (99)
Elburton Heights Care Home has a Review Score of 9.8 (9.827) out of 10, based on 20 reviews in the last 2 years.
Over all time Elburton Heights Care Home has 99 reviews.
We would not recommend this care home as we have had nothing but trouble and the main reason being my grandad did not feel comfortable there.
I was worried to come into the home, but the staff made me feel very welcome and have taken time to talk to me, even when they have been busy. They always check on me and make sure I'm ok. Day and night staff are amazing. The food is very good, and the home is nice, clean and smells nice. I have no problems to report, and I have sat in the garden and played bingo.
Thank you so much for your lovely review. I'm glad to see you've settled in so well. The garden is beautiful, so I can understand why you have spent time in it.
The staff as always are just thoughtful and kind, with great leadership from the management team. We can't thank you enough.
What a wonderful review - thank you so much. It's great to be able to welcome loved ones back to our homes again.
Just amazing!
Fantastic - thank you so much for submitting your review.
The staff always have time to talk to me either on the phone or in person. I love how everyone goes the extra mile to make Mum's life happy.
I'm so glad to read how well your mum is doing. It's great for the team to see what a difference they make. Many thanks for submitting your review.
A wonderful, friendly home with amazing staff. The way they have coped during the pandemic is nothing short of miraculous. Amazing.
Thank you so much for submitting this review. What a lovely review. The team have coped remarkably well throughout.
Really excellent support and guidance throughout both visits to see my father. Polite on the phone when making enquirys about how he was settling in, the first visit in the pod was excellent. Visit easily organised and excellent inside visits made today. Thank you for everything you do for him.
I'm so glad your visits are going well. Many thanks for submitting this review.
Mum is loved and looked after. She has a circle of friends and is so happy. The manager and her team are wonderful and very responsive to all Mum's needs.
What a lovely review. Thank you so much for taking the time to write it. Your mum sounds like she is exactly where she needs to be.
After a traumatic experience getting to the point of needing to put my father into a home, I am 100% at ease that I have done the right thing for him and this has been possible due to the care and compassion they give to my whole family. The specialist knowledge they have has been so helpful and you can see that they genuinely care.
Thank you so much for taking the time to write this review. It is wonderful to hear that things are going so well for not just your father but you as well.
Staff always extremely polite and helpful whenever I have called. Excellent care.
Thank you so much for taking the time to submit this review.
It is a lovely care home, very friendly and helpful.
Many thanks for your review - it's great to see your thoughts and rating.
The procedure leading up to my visit was great, we were given a nice private room to visit my relative in! Very pleased these procedures for visiting are now in place.
We are so relieved that visiting is in place and people can now connect with their friends/loved ones on a physical level. Many thanks for taking the time to write this review.
I have found the staff to be very helpful with inquiries and help with information on my father at any time, day or night, and always supportive.
I'm so pleased you have felt supported by the team. Thank you for taking the time to write a review.
Excellent staff and managers. Well looked after. All so friendly and helpful. Well done to all concerned.
Many thanks for making time to submit a review. It's great feedback for the team!
My first face-to-face visit to mum in over a year and the staff have made it all so easy and welcoming. I think they are all amazing and couldn't ask for more.
Thank you so much for your review. I'm so glad you have finally been able to visit your mum and that it was a positive experience.
Very welcoming, lovely staff and excellent management.
Thank you very much for taking the time to write such a positive review.
I had my first visit to Mum today indoors after nearly a year, due to the Coronavirus. The team at Elburtin Heights are amazing and always go the extra mile to ensure residents are well cared for and engaged in activities etc. Communication with family members is excellent, and regular updates are given. I feel very confident about my mother's care here at Elburton Heights.
This is a wonderful review and testament to what a great team we have at Elburton. I'm glad you have finally been able to visit your mum.
I have been so impressed with this home. The staff, the care, the communication, the environment so welcoming. My client is really happy there and doesn't want to leave. Would definitely recommend this home. Well done!
Thank you so much for taking the time to write this review. It is very much appreciated.
Fantastic, I can't thank the manager enough for the love and support.
Thank you so much for your review. I know the manager would say it's the whole team that makes the home fantastic, but every team needs a great leader to make that happen.
Forever thankful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Elburton Heights Care Home.
There are no upcoming events for Elburton Heights Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Elburton Heights Care Home.
Meet the Team (3)

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.
I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.
Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elburton Heights Care Home to verify any information. View our terms and conditions. Elburton Heights Care Home has an Enhanced Service -more info.