Abbey View Nursing & Residential Home

Fairfield, Bristol Road, Sherborne DT9 4HG

Abbey View is ideally located in the historic English country town of Sherborne and is only a few minutes walk from the Abbey, the old town and its amenities. Abbey View offers tasteful comfort in a warm and friendly setting.

From the welcoming reception area to the spacious lounges and dining room at Abbey View the comfort of residents is paramount. The fully equipped hairdressing salon is a favourite with the ladies and the garden area is popular for a gentle walk. A variety of specialist bathrooms including the luxury of a hydrotherapy bath are available for the residents to enjoy.

Together with excellent care and health-related services, Abbey View residents enjoy a wide range of activities and themed days organised by the owners to make for an enjoyable day-to-day lifestyle.

Group: Colten Care Ltd

Person in charge: Jo Ellis (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Abbey View is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode DT9 4HD. The home has its own small car park that can be accessed from Bristol Road, follow the road right to the end and you will see the entrance to the home.

First Western service Sherborne and the surrounding areas. Services are frequent and there is a bus stop situated on Coldharbour Road.

The nearest train station to Abbey View is Sherborne, located just 0.58 miles from the home. South West Trains operate direct routes from this station to London.

Visiting:

At Abbey View, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing into the visitors book, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

Abbey View has its own car park just outside the front of the home. If you know when you are planning to visit, get in touch and a space can be saved for you.

Latest Care Quality Commission* Report on Abbey View Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Abbey View Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Abbey View Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.699 for Abbey View Nursing & Residential Home is calculated as follows: ( (216 Excellents x 5) + (76 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 299 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Abbey View Nursing & Residential Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 11 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Abbey View Nursing & Residential Home has a Review Score of 9.7 (9.699) from 25 Reviews


Average Ratings

  • Excellent
    19
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbey View Nursing & Residential Home?

  • Extremely LIKELY
    19
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbey View Nursing & Residential Home

  • Resident / Service User
    9
  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Staff and home excellent.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

All I can say is that since my father has been in the home, he has improved in health and happiness and is now very content. From the visits I have made, cannot find any complaints. The home is staffed by caring and lovely people and this runs from the management to the cleaning staff, so only praise. When it's my time, it's the place I would be happy in.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Brilliant staff, always cheerful, efficient and kind.l Staff say "I have wonderful colleagues and superb management". I visit 250 days a year and can't find fault with Abbey View. There is so much goodwill and genuine concern for my brother - this place is brilliant.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Very good service.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My father is happy at Abbey View. It took him a while to settle in. The staff are wonderful and we cannot fault anything at this home.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

I was taken to Abbey View on the 1st October. Several months earlier I had had cellulitis, although this painful infection had gone it had left my leg in bad condition. We rang for a place at another home but they were full up so suggested Abbey View. They could take me straight away, so 2 days later I was a resident at Abbey View.
We arrived to a welcoming group and the manager was lovely, I ate tasty tea cakes as I was so hungry.
The caring nurses are excellent, nothing was too much trouble but they sometimes took rather a long time to complete a task. They all seem happy and smiled at me often. A happy home.

How likely would you be to recommend Abbey View Nursing & Residential Home? Likely

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Average Rating:   4.1 out of 5

I am extremely happy here and everyone is very kind and helpful. The food is always delicious.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is cared for with great kindness and thoughtfulness and her individual needs are always catered for. The professionalism of the staff is outstanding and their high standards and attention to detail are always noted. She is very happy living here - she feels safe and secure and enjoys the interaction with the staff. The food is superb. She often says it is like coming to a good hotel. Considering how resistant she was to come into a care home I am delighted how happy and well cared for she is.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Whenever I visit Abbey View it feels like entering a real home, friendly, bright, cheerful. The staff are so helpful and caring. They make me feel welcome.
All the rooms are beautiful. The activities are interesting. The residents I visit are full of compliments for the care they receive. I would like to come and live here one day.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.6 out of 5

My stay was very comfortable and enjoyable respite stay.

I enjoyed the food and company. All the staff were very caring and excellent. Very enjoyable varied activities.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

I came here in October 2016 it has taken a long time to settle due to having to give up my home and my much loved 12-year-old cat, he has now settled in a new home so I feel happier. The highlight of my week is out in the minibus which is the thing I really look forward too.

How likely would you be to recommend Abbey View Nursing & Residential Home? Likely

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Average Rating:   4.3 out of 5

The overall ambience is excellent. All staff are competent, caring and friendly.
I know my sister is well looked after.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Visiting to see a resident every day for a week.
It is home from home - all residents are happy and taken great care of.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Our mother was only in the home for 6/8 weeks and in that time she was treated with great care and dignity. Nothing was too much for the staff especially in their patience and the time they spent reassuring my sister and myself. We couldn't have asked for a better ending for our beloved mother.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Dad has the most amazing support at Abbey View. All the staff are compassionate and caring. He is treated with the utmost respect and dignity at all times. I feel that everyone knows him and understands his needs as well as his preferences. Hospital visits have been organised for him with appropriate transport. Suitable carers for him and where multi-appointments have been required, they have liaised with the hospital to consolidate them where possible. I have always been kept informed and encouraged to go with dad where necessary. Meals have been served to us both early and late as necessary. His sister, a more recent resident, has been treated in an equally similar way. Her health has improved beyond our expectations and she is really able to enjoy life again. She has also had continuity of care with her pre-existing medical needs. Minibus trips are a great success and where dad has missed several consecutively, was given priority. I, as a daughter and niece, I have had nothing but support and guidance from Marton and the medical staff with things being explained so I can also help dad and aunt.
I am made to feel like one of the "Abbey View Family"

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy and comfortable. I feel safe and looked after.
If I feel depressed, I think it is just the situation of having left my home of 60 years in a village I loved. The on whole, I am a glass half full person.

How likely would you be to recommend Abbey View Nursing & Residential Home? Likely

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Average Rating:   4.2 out of 5

My aunt decided she could not stay in her own home after a series of falls.
My Sister-in-law and I spent some time looking at care homes in Yeovil and the surrounding area.
Abbey View had just been refurbished and looks splendid. We liked the staff and were shown around. Everything looked clean and the interior design was excellent.
We wanted the best for aunty, somewhere she could be happy and comfortable. Abbey View ticked all the boxes! Staff are always cherry and ready to help, nothing is too much trouble and aunty is "happy"! So we are too.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My experience has been one of kindness and a caring attitude by all members of staff. From carers to information staff, to assistants of all branches.

How likely would you be to recommend Abbey View Nursing & Residential Home? Likely

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Average Rating:   4 out of 5

My friend has been living at Abbey View for the past two years during which time I visit her frequently. She is extremely happy and content and very well cared for. Over the past two years I have got to know many of the staff and find them so very friendly and kind, nothing is too much trouble for them to do. They are caring and gentle, and I know that when the time comes for me to require care, it will be Abbey ViewNursing and Residential Home that I shall go.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

I am able to socialise if I wish or be in my room if I want privacy and my own company. I am able to receive guests whenever I wish. I think the mattress I have makes me rather hot at night.

How likely would you be to recommend Abbey View Nursing & Residential Home? Likely

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Average Rating:   4.1 out of 5

Friendly, attentive, always a smile. Very good at keeping relatives updated with situations. Very well run. If they want to get involved very good social activities.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother moved to Abbey View last year when her previous nursing home was closed unexpectedly. Initially we had a few issues regarding her care and well being but after a meeting with the Manageress these were quickly resolved.
To date my mother's health has improved .
I am impressed with the care taken over my mother in her appearance. Clothes match , hair beautifully put up in a bun (as she would do herself if able) a touch of make up. She looks like her old self.
My mother has become more sociable, joining in with activities the home offers. I particularly like the musical entertainment and miss the Big Scrabble that was a regular event (sadly not played anymore due to illness.
When I leave after visiting my mother I feel happy knowing that in the absence of her family she is being well looked after.
Thank you .

How likely would you be to recommend Abbey View Nursing & Residential Home? Likely

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Average Rating:   4.6 out of 5

I have visited my father in Abbey View every day for the past 7 months. He had moved here after 2 1/2 years living with us. We thought the staff were just amazing and that includes everyone who had contact with us as a family. Both my parents have been residents at different times and on both occasions we have had nothing but praise and admiration for the genuine care and attention to details given to my parents. All I can finish with is a messaged of deep gratitude and thanks for making his last months so valuable. Thank you.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband moved to the above home when the home he was in closed at the end of November. My husband was made very welcome and comfortable at Abbey View, and I couldn't praise them enough. Sadly my husband passed away on the 29th January, he was paralysed down one side and was unable to speak. I really felt he missed his old home where he had lived for nearly five years. Nevertheless, I am sure there were some good days at Abbey View, despite new faces everyday and his inability to converse with them. My advice is don't close a home unless it is really necessary.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My Mum has been a resident in Abbey View for nearly a year now, and we are all extremely pleased with her care. She settled in to Abbey View very quickly, and it is definitely “peace of mind” for me and my sister to know that Mum is being so well cared for.
The staff are always willing to help and to advise, and nothing is too much trouble for them – we never feel that we are being a “nuisance”. All of the staff are always very polite, friendly, thoughtful and caring. They work quickly, but very efficiently – and they treat Mum with great respect and dignity.
I always find Abbey View to be extremely clean and tidy. It has become like a second home to me, Mum and the rest of our family. And a lot of the staff have become our friends. I have already recommended Abbey View to other families, and will continue to do so.

How likely would you be to recommend Abbey View Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 24 May 2018

Nursing & Residential

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Colten Care Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Abbey View Nursing & Residential Home