Abbey View Nursing & Residential Home

Fairfield, Bristol Road, Sherborne DT9 4HG
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9.9 80 Reviews
  • Abbey View Nursing & Residential Home, Sherborne
Abbey View is ideally located in the historic English country town of Sherborne and is only a few minutes walk from the abbey, the old town and its amenities. Abbey View offers tasteful comfort in a warm and friendly setting.

From the welcoming reception area to the spacious lounges and dining room at Abbey View the comfort of residents is paramount.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The fully equipped hairdressing salon is a favourite with the ladies and the garden area is popular for a gentle walk. A variety of specialist bathrooms including the luxury of a hydrotherapy bath are available for the residents to enjoy.

Together with excellent care and health-related services, Abbey View residents enjoy a wide range of activities and themed days organised by the owners to make for an enjoyable day-to-day lifestyle.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1309

These prices are only a guideline, please contact Abbey View Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Elena Barna (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • At Abbey View, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Abbey View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Abbey View Nursing & Residential Home Reviews (80)

9.9

Abbey View Nursing & Residential Home has a Review Score of 9.9 (9.878) out of 10, based on 13 reviews in the last 2 years.
Over all time Abbey View Nursing & Residential Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbey View Nursing & Residential Home
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Total of 80, showing 41-60
Review from C S (Granddaughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbey View has a lovely hotel feel when you walk in. There always seems to be lots happening, and the staff are very friendly. We were offered lunch for our visit, and it was delicious, and the table was all set up nicely. We feel very happy that out Nan is being we well-cared for; in a lovely, friendly
environment.
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Review from S W (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is such a lovely environment for us all to visit our Mum, and know that the support she is receiving in our absence is of a very high standard and all her care needs are being met.
This has been such a difficult time for us, losing our Dad. The manager's visit to assess our Mum and the move here,
when we have all been welcomed; has made such a difference to us.
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Review from H B (Respite Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, staff efficient.
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Review from Elizabeth H (Respite Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home was used to ease me back to normal routine life and it's been successful!
Confidence returned. Health improved due to good diet and good company. Staff efficient and thoughtful - friendly.
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Review from S E (Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am reasonably happy.
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Review from S R (Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arrival felt beset by attention and requirements and an early questionnaire as to first impressions for what they are worth. I have felt the loss of privacy, not all of it inevitable.
Am most disappointed in the standard of the laundry, which results in damage to and loss of clothing, continually.
But
I am not imagining that there are ideal care homes.
Reply from Elaine Farrer, Operations Director at Abbey View Nursing & Residential Home

Thank you for your review and sharing that you would be extremely likely to recommend the home. I understand you have recently met with the home manager Sarah Hall regarding your feedback and discussed specific areas such as the privacy and laundry. Sarah will be working closely with our Group Housekeeper and laundry team at Abbey View to ensure that things improve in the laundry. We have also shared your feedback about activities with the Senior Companionship Team Leader to ensure that the activities provided are of interest and suitable for all at the home. I am hopeful that Abbey View will start to feel more like home as you continue to settle in and get to know others at the home. Going forward, please do continue to share any concerns you have with Sarah or any member of the team.

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Review from Olive May L (Respite Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so very well looked after when I came for respite care after an operation. Staff are ALL very, very good and the food is excellent.
I have already recommended this home to people.
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Review from A S V (Wife of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Abbey View for the last 2 weeks respite.
I have been very pleased and impressed by the care he has received.
The staff were all unfailingly kind and cheerful - also very efficient.
His room and bathroom were really lovely and he enjoyed the meals.
He will certainly be back
there in the future.
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Review from Brenda P (Sister of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was in Abbey View for 18 months. As he increasingly struggled with his mobility and Parkinson's, the staff could not have been more patient, helpful and friendly.
When the end came, they were so compassionate and loving towards both him and us as a family, and continue to be so. As his quality
of life deteriorated, the staff kept him as cheerful as possible and he referred to it as 'home'.
That says it all.
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Review from Valerie C (Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the home is excellent, awaiting a larger room upstairs to become available to accommodate my furniture from my home. I have a special dietary requirement and the home has adapted the food to meet my needs.
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Review from Philippa D (Partner of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbey View is a really excellent home and it rightly enjoys a superb reputation from my family and friends who have had parents residing here in the recent past.
My partner is so much happier here than in his previous home which was good. Staff are so helpful and food much tastier and more appetising.
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Review from L L (Daughter of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have been very welcoming to my father and to me. I have found staff to be knowledgeable and professional. Staff know my father by name and have been very attentive to his needs. He is safe and secure and has very quickly settled.
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Review from Bill M (Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and very friendly atmosphere.
Reply from Elaine Farrer, Operations Director at Abbey View Nursing & Residential Home

Thank you for your review and likelihood to recommend the home. I understand that during your recent stay you requested a room with an en-suite shower which we were unable to provide at the time due to none of these bedrooms being available. However, you otherwise found your room comfortable. We hope you choose to stay at Abbey View again in the future and, depending on capacity, we hope to meet your bedroom requests.

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Review from Stella E (Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This place is fine, because I am not more enthusiastic is entirely my fault, as I prefer to be independent and cannot be.
Reply from Elaine Farrer, Operations Director at Abbey View Nursing & Residential Home

Thank you for your review and your likelihood to recommend the home. I understand that since this review you have clarified to our home chef that you rated Food & Drink as ‘Satisfactory’ as you felt you had no negative comments, and have since described the food as delicious and beautifully presented. I am also aware that you have enjoyed activities within our home, however capacity on a recent minibus trip meant you were unable to attend. Our activities are happy to accommodate to your needs to ensure you can enjoy a wide variety of activities.

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Review from June F (Respite Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here having fractured my 2nd hip. Was in hospital for 10 days. I have had very good care. The food is excellent I have a nice room with a good view over the garden and people coming and going. I am lucky with this. Also, they have been very good about my lactose-free diet.
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Review from Mary G (Respite Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My week's respite stay here has been very pleasant. Everybody has been most friendly and I hope to come again in the near future. Owing to osteoarthritis in the spine and the rotten unforgiving mattress my sleeping has been disappointing but all other aspects of my stay have been excellent.
Reply from natalie Alexander, Marketing at Abbey View Nursing & Residential Home

Thank you for your recent review and the likelihood that you would recommended Abbey View. In view of your comment above, our home manager will be in touch with you shortly.

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Review from David P (Brother of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An outstanding residential home. Brilliant management, constantly positive and cheerful and efficient staff.
The daily menu is mouth-watering and food delicious.
An excellently organised entertainment programme.
After three years of visiting almost daily, it is hard to find fault with staff who are
genuinely concerned about care and cleanliness.
Everyone outside the home believes it is the best and hope a bed is available when they have need.
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Review from Hetty L (Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and home excellent.
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Review from David C (Son of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All I can say is that since my father has been in the home, he has improved in health and happiness and is now very content. From the visits I have made, cannot find any complaints. The home is staffed by caring and lovely people and this runs from the management to the cleaning staff, so only praise.
When it's my time, it's the place I would be happy in.
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Review from T S (Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Abbey View Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Abbey View Nursing & Residential Home is calculated as follows: ( (138 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbey View Nursing & Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Elena

Elena Barna

Job Title: Home Manager

Elena leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Becco

Becco Joff Thomas

Job Title: Clinical Lead

Becco is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

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