Abbey View Nursing & Residential Home

I was struck by the warm welcome I received in reception and throughout the home. The staff in their distinct uniform to indicate their roles, are a very united team who treat a resident with dignity, make them feel nothing is too much trouble.

My mother has been at Abbey View for 1 year this week and we couldn't be happier. Her health has improved no end now that she is receiving all the care and support that she requires. Not only is she well fed and watered but the activities keep her fit, healthy and engaging with the world. I truly recommend Abbey View.

There are no complaints, all the staff were so kind, understanding and supportive, and I thank them all with respect and gratitude. They put me back together. Thank you

My mother came to Abbey View in April 2023 and settled wonderfully during the eleven months she had with you. From the first time we visited, we have been treated with care, kindness and friendship. Mum became increasingly fond and used to care, nursing and activity staff alike and was able to share important aspects of her long and happy life with people who really listened so well. As a family, we can not thank all the staff enough, particularly in their support and care of us in her final week with you. You are just a super, super team.

The whole team at Abbey View are efficient, calm and caring. The purpose-built home is comfortable with great rooms and several comfortable spaces for social interaction. The nursing staff are both responsive and proactive in monitoring my mother's health. The activities coordinator is inventive and committed. All very good.

The level of care and support our whole family received during a very difficult and emotional time was truly outstanding. My mother-in-law could not have received better care. The whole staff team were so thoughtful, gentle and understanding. It is clear that the home is incredibly well led cultivating a team ethic which is second to none. We cannot thank you all enough for your professionalism and kindness.

Abbey View ticks all the boxes and fully merits its grading as 'excellent' on all counts. It is well-run. Without exception the staff are kind, competent and enthusiastic and always helpful. I cannot find fault with Abbey View. Its fees are money well spent, I cannot say more.

From the moment I first visited Abbey View, I knew it was an amazing place for Mum to stay. Every member of staff is so friendly and helpful in every way. My sister and I think the same. Cleanliness is pristine - in fact, more like a five-star hotel. Everywhere smells fresh. The room Mum is in is perfect and always clean and tidy. Her clothes well looked after and she always looks so nice when we visit. We know Mum is now safe and secure and that is peace for us. I know Mum does not eat much, but what we have seen of the food is amazing!

Abbey View provided Dad with the care he needed and as his needs grew, so did the support he received from the staff. Nothing was too difficult. As a family, we were kept informed and were able to help Dad make informed decisions. Obviously, we rather would not need the services provided or Dad to have been in care but I could think of no better place for him to have lived when that level of care was required.

My 3-month stay here has been excellent. The staff are always pleasant and happy to help. There have been some entertainment group activities. My ongoing situation is uncertain but if I need permanent residential care I would be very happy to reside at Abbey View. My appetite isn't good hence the slightly reduced rating.

This nursing home is providing homely and yet professional care for our friend. We really have nothing but praise for all that happens at the home. We are welcome whenever we call. The "coffee shop" is a particular boon. It is never smelly or unkempt. We have another friend who has been in Abbey View Nursing & Residential Home for two years and he is equally lovingly cared for.

As a nurse, I am very aware of all aspects of the care of older people. My mother has been a resident at Abbet View for over a year, and her care has been really excellent. During her "well days", she has been looked after with a "light" touch, and on her frail day, she has been cared for with impressive attention to detail. All the staff I have had contact with have been great.

A short service was needed for respite care. From the very start, the welcome and support could not have been better. As the recipient, I was made welcome from first contact. The assessment was deep and took into account my needs, social, medical and emotional. From the start, and now four weeks in, the support I have been given has been excellent at all times. And my wife has been supported equally well. My stay is short-term, but if needed, I would happily stay here.

Our experience here has been excellent, everybody has been very friendly and helpful and the whole atmosphere is very cheerful.

A very friendly atmosphere with all the staff being very helpful. A lovely place.

My Mother was a resident at Abbey View for over 7 years. She was beautifully cared for throughout that time. The home was always clean and fresh. The staff were fantastic and caring. The staffing ratio in my experience was very good. Many of the staff were long-serving members which indicates the apparent good morale. During her final illness, my Mother could not have been cared for better and she was given a huge amount of time and care by all the staff. Abbey View and especially the Staff were fantastic.

Very friendly and comfortable.

Helpful staff. Comfortable room.

My stay has been a lovely experience - staff very helpful and pleasant and very kind always.

I did not want my partner to go into a nursing home as I wished to look after him. I realised that it was becoming difficult and with the help of my partner's son we chose Abbey View - the best decision ever made. My partner is very happy, so, therefore, I am too.