Over all time Lyme Regis Nursing Home has 1 review.
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Review from Sue C (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
Avoid, dangerous! My father was not cared for. He was given an extra £4000 per week to give him a one-to-one carer until he was moved to a home that was dementia specialist (although this home read his report while he was in the hospital and said they could cope with his complex dementia needs). My
father was left by himself, got out of a secure building, fractured his elbow and with a severe head injury he found himself in a car park where thankfully a member of the public took him to the local surgery. He was taken to the hospital. It was deemed not safe to return him back to this home as he clearly was only there to take the money not to care for him.
We viewed this home before he arrived, we were told they could deal with his needs. This home they tried to charge the new home £150 to deliver! I collected them. After all of this, we have never heard from this home, even when I have tried to lodge a complaint! If you care for your family member stay away, evil!
Reply from Audrey Haywood-Ball, Registered Manager at Lyme Regis Nursing HomeWhilst the home fully accepts that there was an incident involving the gentleman in question, it would like to acknowledge that the subsequent investigation by the local safeguarding board deemed that the home acted responsibly with regard to the admission and events leading up to the referred incident.
Whilst it is unfortunate that on this occasion someone did come to harm, the homes safeguarding practices are thorough and the home, under the guidance of its new managing team is undertaking an overall improvement plan in collaboration with the local Care commissioning group. The care and safety of our residents is paramount to us and always will be.
We would like to offer wholehearted apologies to the family for this unfortunate series of events.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
16 Jul 2025
Overall
Requires improvement
Caring
Requires improvement
Effective
Requires improvement
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Lyme Regis Nursing Home
What types of Care is Lyme Regis Nursing Home registered for?
Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Lyme Regis Nursing Home have?
There are 27 Single Rooms.
What are the Facilities & Services at Lyme Regis Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Lyme Regis Nursing Home to the centre of Lyme Regis?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lyme Regis Nursing Home to verify any information. View our terms and conditions. Lyme Regis Nursing Home has an Basic Service - more info.