Sunrise of Westbourne

16/18 Poole Road, Westbourne, Bournemouth BH4 9DR

Sunrise of Westbourne is one of Dorset’s premier providers of dementia care, nursing care and residential care, ideally situated within easy access of the centre of Bournemouth. The beaches of Bournemouth and Poole are close by and air, road and rail links (the mainline train station is just five minutes away) are excellent for visiting family and friends. The wider area served by the community includes Poole, Swanage, Dorchester, Weymouth, Shaftesbury and Dorset.

General Manager James Glanville received the 'Champion of Quality Care 2017' for Sunrise of Westbourne.

Group: Sunrise Senior Living

Person in charge: James Glanville (General Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 114 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 74

Shared Rooms: 20

Rooms with ensuite WC: 92

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Westbourne: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Sunrise of Westbourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 132 Reviews over all time. This Average Rating is also the rating value for Sunrise of Westbourne in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 48 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.66 for Sunrise of Westbourne is calculated as follows: ( (1119 Excellents x 5) + (370 Goods x 4) + (72 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 1567 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sunrise of Westbourne is based on 48 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 22.8 positive Reviews (114 registered maximum number of service users ÷ 5). 48 Reviews ÷ 22.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Sunrise of Westbourne has a Review Score of 9.7 (9.660) from 132 Reviews


Total of 132, showing 1-100

Average Ratings

  • Excellent
    94
  • Good
    35
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Westbourne?

  • Extremely LIKELY
    108
  • Likely
    21
  • Don't know
    0
  • Neither Unlikely or Likely
    3
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Westbourne

  • Resident / Service User
    32
  • Daughter of Resident/Service User
    27
  • Friend of Resident/Service User
    21
  • Son of Resident/Service User
    17
  • Relative of Resident/Service User
    7
  • more

The stable, dedicated care team proved to be up to the task of looking after mum 24/7. Mum was always treated with dignity and respect even though her behaviour, though polite, could test a person’s patience at times!
It would be inappropriate to single out or name any one particular staff member, suffice to say, there were many special moments when those individuals concerned raised the title of ‘carer’ to an altogether higher level. We also knew there were many actions that went unobserved or acknowledged.
Knowing and seeing mum in such an environment, gave her whole family great peace of mind and the freeness to spend quality time with her, safe in the knowledge that her routine care was so well attended to. The Sunrise community rapidly became her 'home'.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 21 May 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Incredible care of my great aunt, huge support, kindness and care. She is treated with patience and dignity. Visitors are always welcome and the management are excellent.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Helpful, warm and kind staff who are extremely attentive to the needs of the residents. This is such a comfort to the family.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 21 May 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Couldn’t recommend Sunrise of Westbourne anymore. Beautiful care home with a fantastic staff that are so passionate about the care they deliver.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My nan is a resident at Sunrise of Westbourne and she is very well cared for and always seems very happy when I come in to visit her. Recently my mum passed away and all the Sunrise Staff were extremely kind to my nan and me. I always enjoy coming into visit as it's a relaxing place to be and all the staff are lovely.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 02 May 2018:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

My friend moved into the care home last month. She was extremely lonely and as an intellectual lady who had a glittering career in the past, it was sad to see. I can’t believe the transformation. She is positive, interacting with all the activities and has her spark back. She is a popular lady, all her friends are delighted.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I arrived at Sunrise seriously ill, chronic Asthma and Bronchitis. No help had been provided elsewhere. Sunrise too over, knowledgeable and experienced carers. 'The best of hospital treat'. I recommend it's organisation and achievement.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Westbourne Team

My friend moved into this beautiful home 3 years ago, the love compassion and specialist Dementia care she received is second to none. It moves me to tears just thinking about the dignity she retained during this difficult time. The staff were always so upbeat and welcoming, I will miss going in there I felt that I was part of the Sunrise family.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Westbourne Team

My granddad was very happy here. Great staff and good company.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 10 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

My father moved here for a two-week stay and was so happy that he is staying permanently!
His family are pleased and relieved to see him so well cared for and relaxed as he has no responsibilities and worries.
I have spent a lot of time with him on my visits and am impressed by the quality of care and kindness of staff and involvement of managers.
Thank you!

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 10 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Kind, caring staff with lovely facilities.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 10 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I have never been in a home before, so it felt strange at first. The carers and staff have changed that, they are all wonderful, kind, caring and supportive. I love them all. They are making my short stay very happy. I will miss these lovely people when I leave.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 29 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

When visiting my relative at Sunrise of Westbourne, I always find the reception staff friendly and courteous.

The rooms are always kept clean and well managed and I wouldn't hesitate to recommend Sunrise of Westbourne to other friends and relatives.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 29 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My mother has been at Sunrise of Westbourne for the last 4 months she has been incredibly well looked after on every visit. I am told how incredibly kind everyone is to her. I sincerely know that I have picked the perfect nursing care home for my mother. Many thanks to everybody.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 29 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I was so impressed by the welcome and efficiency displayed. Also the homely atmosphere.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 29 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Sunrise of Westbourne, this modern purpose built care home is warm, welcoming and the staff are friendly and extremely helpful. Catering for all its residents from the fully independent through all stages of care.
I cannot praise Sunrise enough. It's simply the best and would be happy to reside there myself when the time comes.
What more can I say.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 29 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Both my parents lived here in a large suite. The room was lovely, they had very different care needs and this was catered for.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 16 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

The staff have been fantastic and so welcoming to my friend and us.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 16 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

Excellent care and attention to our friend.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

I spent a day at Sunrise of Westbourne as a resident for a day. It was fantastic all the staff were friendly and helpful the music lovely and I made lots of nice friends.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 22 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My father spent nearly 9 extremely happy years at Sunrise of Westbourne.
He was independent during most of this time and treated it as a real home.
Because of the care and support, he was able to come and go as suited him and visit all the places he found in this beautiful area.
Even when he gave up his car, the bus service was very convenient and he still maintained his almost daily excursions.
The staff were superb in their interest and care and he really felt part of a family.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Westbourne responded to this review on 09 Feb 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

My mum went into Sunrise of Westbourne after a severe stroke which left her half paralysed and unable to communicate. Yet somehow, the care staff managed to reach her. I remember one lady (care worker) coming down the stairs and my mum just grinned. Another time, one of the staff gave my mum a kiss and there was joy and engagement in my mum's face.
I can't thank the staff enough for the difference they made to my mum in the last few months of her life. The dignity and respect with which they treat the residents is just amazing and humbling. They are worth their weight in gold.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

December was very difficult as my father died aged 93. He and my mother lived happily together at Sunrise.
Afterwards, the staff were so supportive of my mother who suffers from dementia. They enabled a quick move onto the Reminiscence Floor as she could no longer cope on her own. My father had been supporting her a great deal until his death. This move was made easy for all of us by the whole team.
We held my father's wake at Sunrise and this was organised easily and well. The food and drink provided was delicious. My mother was able to socialise in an environment she already knew.
A staff member supported her all day throughout the funeral and wake which made such a difference and allowed me to talk to guests who had come from far and wide. The staff were supportive and professional in all aspect of my mother's care and in communication with me. My mother has settled well and I cannot believe how fantastic they have been! Such a help during this very sad and difficult time.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 29 Jan 2018:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

I have visited the care home on a number of occassions for various events. Everyone is always very friendly and helpful. It is like visiting a top class hotel.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

I have a family member staying here after moving from another home. Her quality of life has massively improved compared to her previous home. We could not fault the staff, facilities or level of care that is being provided.
I’ll be recommending Sunrise of Westbourne to anyone that will listen.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Our mother has been a resident at Sunrise for over four years now and we can't stress enough how happy we are with the care she has received. All the staff without exception are kind, helpful, cheerful and very caring towards the residents. We literally can't fault Sunrise of Westbourne on any level. They are expert at what they do and we are most grateful.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.9 out of 5

It's a very welcoming building with good levels of cleanliness, great activity programs, good rooms and excellent staff.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.9 out of 5

Very nice surroundings. Friendly staff. Good food.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   4 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 12 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

My parents have been in Sunrise for 2 months. Staff have "rescued my mum". She is transformed. Food is brilliant, she is eating well and now looks healthy. My dad has benefited more than he would like to admit.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 12 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

I've been a resident for 2 years.
Do not regret in any way coming here to live.
All the staff are friendly and helpful. Food is good.
I adjusted quickly to live here soon after my dear wife's death with 65 years of marriage.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 12 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

Excellent care, activities and quality of life. The staff are friendly and go out of their way to provide a fantastic supportive and caring service.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 12 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My friend's grandmother moved in a year ago. Since then I have visited her a number of times and couldn't have been more satisfied with the exceptional care from the amazing staff. All staff are so friendly and welcoming and it is definitely a place I would contemplate moving my grandparents in to.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 12 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

I often visit and have always been very well treated and felt welcome throughout my visit. I would recommend to other family and friends

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

My friend has been a resident here for a few months. During the time she has received first class care and has been treated with the utmost dignity. All staff are extremely helpful to all residents including resident families.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 22 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

A vibrant and welcoming community with a "nothing's too much trouble outlook." From the housekeeping right up to the senior management. Excellent food, maintenance service, entertainment program and health care. Mum has never looked so well for many years and is thoroughly enjoying her stay. Cost wise admittedly not cheap but you get what you pay for and after all, there is no substitute for class.
In summary an absolutely splendid care facility.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I am the friend of a resident and resident family. The care that Sunrise of Westbourne delivers is fantastic, the staff are so helpful and kind and do everything they can to make Sunrise a lovely home.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 28 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

A very welcoming environment with excellent care and knowledgeable staff. A clean home with great facilities.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 28 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My wife had a severe stroke and after over six weeks in hospital, I got her into Sunrise of Westbourne. They look after her extremely well and I find the staff and service most excellent. She seems reasonably happy and very content. It is an excellent nursing home.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

Our close friends mum went into Sunrise of Westbourne, has sadly since died but she had 3 very happy years with Sunrise. Everything was seamless for my friend from the moment they assessed her to the moment she went in.....very quickly she improved by the constant kindness and stimulation she received, when we visited her we were always made to feel welcome by the team and it was so obvious she was happy, relaxed, and felt at home and safe. It was also a great relief for us to see our friend happy with his decision about putting his mum in Sunrise.

Could not recommend more highly.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 16 Nov 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

I am quite happy with the care I am getting and am able to join in all the varied activities. I feel I have a good quality of life living in Sunrise.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

At a time when emotions were running high, Sunrise Westbourne helped me in moving my aunt into a nursing home and made it so much easier.
Their friendliness from the start was amazing and their outstanding care to ensure she settled in well and met other residents with similar backgrounds/hobbies really was appreciated.
I cannot believe how well my aunt has settled in, made friends and joins in (and now encourages other residents) with the many and varied activities including little trips out on the minibus, which go on throughout the day/evening.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

Friendly, happy environment. Personal attention.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 07 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Fantastic level of care for residents who are treated with care and consideration. Rooms and public rooms are great and food is excellent. Activities are also very good.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 25 Oct 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

It is difficult to find words to adequately express how pleased my family is that my grandfather resides at Sunrise. The care he receives is fabulous and he is treated with dignity and the utmost respect at all times. The home itself and the staff are wonderful. Knowing he is so well looked after is a big relief for us given we live overseas and are not able to look out for him personally on a regular basis. The ongoing updates we receive from Sunrise reassure us that my grandfather continues to be well. Thank you to everyone at Sunrise for all you do.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I moved in her mid-January having never lived in a communal complex before I had mixed feelings. However, it is now September and I must admit I am very happy here.
The staff are both pleasant and helpful whilst the other occupant's ladies and gents are very friendly.
All in all, I must say and often speak very well of Sunrise of Westbourne and recommend it when necessary.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My mother-in-law has been a resident at Sunrise of Westbourne for the last eleven months. The care, consideration, patience and support that she is receiving from everyone at this home is second to none. Nothing is too much trouble. The food and all facilities are excellent. She also receives good nursing care whenever she is feeling under the weather.
Whenever we visit she is happy and frequently says, "I do not know how you found this place but you could not have found anywhere better".

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.9 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 12 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team.

My husband who came here on 1st March 2017 with vascular dementia and Alzheimer's has deteriorated since then. I consider him to be very well looked after and cared for despite his numerous falls.

The staff are always friendly, welcoming and informative keeping myself and my daughter updated with his well-being.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 07 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I am very happy here. Plenty to fill my time and talk with very interesting people with interesting backgrounds. I have lived here for seven years and hope to have many others.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Westbourne responded to this review on 07 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My late mother received excellent care for 6.5years until the end of her life.
The staff were knowledgeable about the challenges her condition presented and handled them with competence, tact and good humour.
Her health improved after moving in from hospital and she lived much longer than medical opinion had predicted.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 21 Apr 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My relative was admitted to Sunrise as, after neglecting himself following the death of his wife, he was suffering from malnutrition and general poor health and welfare. After only 2 weeks, he is brighter, smiley and eating. Smartly dressed and clean. A credit to the staff and ready for the next part of his life.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 28 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

It was easily one of the hardest things I have ever had to do - placing my darling dad into the hands of a residential care home. Sunrise seemed an obvious choice having had regular contact with my parents and inviting dad to attend the memory café each month. Even so, I felt much apprehension when full-time care became our only option.
All of my fears have been proven needless as Sunrise has excelled in their efforts to settle dad into his new life and a warm welcome is always received by his guests.
I am wholeheartedly delighted in their care for my dad.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.3 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Within the last 10 days, there has been a marked improvement in my aunt. She has had her hair done, made a good friend. Came to visit on Tuesday this week and she was playing a game with other residents, came to visit yesterday and she had already gone out on the trip.
When she's here, she is better than she's been over the last few months.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 29 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My mother took a little while to settle due to her dementia, but the staff were always kind and patient with her. She is now happy and contented in her own way, and says she loves being here. The staff are always friendly and keep me informed at all times.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 23 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Well looked after, though sometimes seems short of staff. The food was excellent but since last year, meals are not nearly as good. Needs more help as eyesight is very poor.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 31 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My very good friend resided in the 'Reminiscence Suite' at Sunrise. All the staff were delightful, despite what they had to suffer. I am so pleased her end of life was dignified.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 28 Mar 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I have been friends with this lady 25 years. I know in Sunrise she is being looked after extremely well. The staff are very friendly and kind.
I couldn't think of a better place I would like my friend to live.
Many thanks to all staff for all their hard work.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing Manager, Marketing Manager at Sunrise of Westbourne responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

The staff are very helpful and understanding. The food is excellent and I have just had a coffee with cake. I do attend some of the activities and enjoy the music and keep fit.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 03 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Excellent, mother has really settled in and enjoys all the activities.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 15 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Overall, I feel that my mother is very well cared for. The nursing staff are very proficient and professional. We are very impressed with the kindness and helpfulness of the carers who treat the residents with respect and compassion. There are a reasonable number of organised activities. We are less impressed with the management - constant changes at the top which we are never informed about. This is very unsettling and could be much better handled! But, all in all, we feel Sunrise does well!

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   3.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 16 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

When I visit my friend, all is clean tidy. Overall excellent service and friendly staff.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.2 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 15 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Mum has been a resident at Sunrise of Westbourne for the last 3 months. She has a beautiful sunny room at the front of the building which is spacious and nicely decorated. Mum has received lots of support due to declining health and regularly has help with dressing, washing, feeding and medication. My sister and I come in to have lunch with mum at least once a week and I can honestly say the food is exceptional (no good if trying to lose weight)! Mum has been out on the minibus on numerous trips to the Sovereign Centre, Parkstone Marnia, Barton on Sea, Alpine café and garden centre.
Sunrise does not feel like a care home. It has the atmosphere of a 5-star hotel and the staff are so kind they feel like family. They respond quickly to mums changing needs, often calling in external professionals promptly and always keep the family well informed. I would highly recommend Sunrise to anyone looking for the absolute best care.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 12 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

We are happy with the service that Sunrise provides in most respects. We live over 200 miles away and can only visit once a month, but staff are very good at keeping us up to date over the telephone.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 12 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

It is very difficult for me to assess this home as I am in for assisted living and luckily for me, I don't need much assistance, but I find this is more of a home for people with dementia. You will now understand why I have difficulty in making an assessment, as my needs are completely different from the majority in this particular Sunrise.

How likely would you be to recommend Sunrise of Westbourne? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 12 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Moved into Sunrise seven years ago when my husband was alive.
The staff in Sunrise are very helpful and nothing is too much trouble.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   4.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of westbourne Team

Both of my in-laws (mother and father) have been in Sunrise for the last 15 months. The kindness and care of the staff made the transition from their home to Sunrise as smooth as possible given the trauma of moving.
My overriding memory of Sunrise will be the great dignity with which my Mother-in-law was treated in her last week/days. She was cared for beautifully and the level of care was fantastic. To go in and see that she had had her lipstick put on and hair combed in the last hours meant so much.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Firstly, please accept our sincere condolences for your recent loss.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I have been very happy since I moved here.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I have settled in at Sunrise. The staff are very kind and helpful.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Excellent and friendly atmosphere in delightful surroundings, most appreciative staff. This and issues indicated below. In the survey helped persuade me to become a volunteer after visiting a resident who has now passed away.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Since my husband was admitted, I have nothing but admiration for all the staff. Their caring attitude is second to none. I can now relax knowing he is being looked after and loved.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

The only thing we can complain about is the laundry. Things are in the room returned from the laundry which are not my dad's and after screwed up in the drawer.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents.
We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
We'll pass your feedback on to the rest of the team so that it can be addressed.
The Sunrise of Westbourne Team

I am very happy here, the staff are really kind.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I am very happy living in Sunrise of Westbourne the staff are very kind and helpful.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My auntie is very happy in Sunrise of Westbourne settled very well. The care she received is excellent, staff are always polite, friendly, most caring. My auntie doesn't feel she is in a home, it's like being on holiday in a beautiful hotel.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

Marketing Manager, Marketing Manager at Sunrise of Westbourne responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Am happy living here. I like my room and can bring possessions with me which is a great advantage and makes it feel homely.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.3 out of 5

Marketing Manager, Marketing Manager at Sunrise of Westbourne responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I am happy that my dog was able to join me in here at Sunrise of Westbourne. Very happy in my room and staff are very good.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   4.3 out of 5

Marketing Manager, Marketing Manager at Sunrise of Westbourne responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My father is moving into his last weeks and the nursing and care staff have really helped us at these difficult times. Some of them put themselves out extensively and are always supportive and caring to the whole family, especially my mother who is watching it happen to my father.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   3.7 out of 5

Marketing Manager, Marketing Manager at Sunrise of Westbourne responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I feel very happy here.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.1 out of 5

Marketing Manager, Marketing Manager at Sunrise of Westbourne responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Staff are always helpful. They are "to hand" and prepared on each visit I have made in the past year 2016. I look forward to each visit and I'm always made to feel very welcome.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I find all the staff are kind and helpful and nothing is too much trouble.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.2 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Extremely happy and confident with the quality of service being provided to my mother. Due to her illness, her behaviour can be both erratic and challenging. However, staff have a good understanding and deal with those challenges in a controlled and professional manner, ensuring her needs are met and her dignity maintained. Staff are both friendly and professional and keep me well informed regarding her care and any complications that may arise.

Overall, very happy with the quality of service provided to my mother and would recommend the home to others in a similar situation.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.2 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I have been here a few years now. I enjoy living here and have made friends. Helpful staff and the food is good lots of choices.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Satisfactory care home carers are helpful.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   4.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Enjoyable care setting with kind staff lots of activities to choose from.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My Dad has settled in well and staff are very helpful when I ring or visit. The family Xmas party was lovely and my daughter and I enjoyed being there with everyone. Please do it again next year.
I was worried about Dad over Xmas as he seemed really not with it when I visited but the staff found out he was dehydrated and he seemed much better on our last visit.
He really enjoys the food and maybe a bit too much as I needed to buy bigger clothes!! Any problems the staff have rung me and it gives me peace of mind knowing they are looking after him.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.6 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My mother always appears happy and well cared for in the home.

How likely would you be to recommend Sunrise of Westbourne? Neither Unlikely or Likely

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Average Rating:   4.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I moved in here with my husband. It provided us with a lovely home together. I love all the activities and the staff are very kind.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.1 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I am a regular visitor to see my friend who has been here for over a year.
I have always found the staff friendly and helpful and the residents to be clean, tidy and welcoming.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Sunrise of Westbourne provide very nice rooms, friendly staff and a good standard of service, but naturally, residents do not always wish to be in a care home. However, this one I believe is one of the best.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   4.3 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Most of the permanent carers and nurses are excellent - caring, patient, cheerful and professional. However, there appears to be an undue reliance on temporary agency staff, especially at weekends. These appear to be much less well trained, and lacking knowledge of the individual needs of residents.
Response to the call bells is poor - frequently more than 30 minutes, also, there needs to be a means of distinguishing between routine calls and emergencies eg. "I have fallen".
Prices are expensive and continually increasing at greater than general inflation.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 07 Feb 2017:

Thank you for taking the time to review Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Westbourne Team

I have lived here for five years and can strongly say that this is the best thing that could of happened to me. The staff are very helpful and it is important to me knowing that if I had a fall or any other incident, I would get help right away.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I have had dealings with a number of care homes in Dorset and elsewhere over the last few years, and without doubt Sunrise in Westbourne is the gold standard. The charm and professionalism of the staff, together with the quality of the facilities, create an atmosphere in which my clients can enjoy their day with dignity and a smile.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

My mother seems very settled in the home although her memory is getting poorer. Sometimes there seems a lack of Carers especially after lunch when we come to visit and she needs the toilet and we feel that we shouldn't have to do the job of the carer. Also quite often there is no activity on in the evening and feel that it wouldn't take much to pop a DVD on the TV in the activities room or put "Egg Heads" on after supper so that residents can have the option to sit there rather than shut away in their rooms. My mother gets very despondent in the evening when she is tired and needs distractions. The activities during the day are excellent and the staff do a very good job.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   3.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I will make sure to pass your feedback on to the rest of the team.
The Sunrise of Westbourne Team

Living some 180 miles from my uncle, by having him in residence at Sunrise, we know that he is well cared for, and as a result, we are not worrying about how he is coping. Also if anything went wrong with him, eg sudden deterioration in health, then we would be informed at once. The quality of care that we have witnessed is excellent, with plenty of activities too that are in house. Being active he is also able to go out and enjoy the local environment, but we always have the reassurance that he is returning to Sunrise where he is well cared for and his personal needs are attended to. The size of his room also lets him bring with him some favourite items of furniture, like his desk etc, which lets him carry on with a lot of things he used to do, when in his own home.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Westourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

My first visit to the home, everything was very nice. we had lunch with my mother, it was really nice and we were made very welcome.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 11 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

I think it is a superb rest home and the staff are so helpful it is very pleasant to be able to visit my mother in comfortable surroundings at any time.

How likely would you be to recommend Sunrise of Westbourne? Likely

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Average Rating:   4.6 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

We find the permanent staff friendly and good, some temp staff are not so good. Dad seems very happy and enjoys his meals. The main staff are always helpful if I have questions but as I report back to the brothers it would be helpful to have regular meetings with staff for an update on his health and behaviour.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   3.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I have fed your feedback back to the team to see what can be arranged.
The Sunrise of Westbourne Team

Have been very impressed with the facility, staff and the treatment given to my mother thus far. Everyone most kind and supportive to her and myself at this difficult time. I feel my mother is in safe and capable hands and I can rest easy knowing she is being taken care of.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Westbourne responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Our experience was very good and on the final day of my mum's life, the level of care was excellent.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Manager at Sunrise of Westbourne responded to this review on 21 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Thank you for sharing your experience.
The Sunrise of Westbourne Team

Dad was at Sunrise for a period of 15 months before he passed away on the 9th of September 2016. He received outstanding care right from day one and the staff were so friendly and caring. He settled in quickly and I am pleased to say that he was happy there, which was something I did not expect, as he had been a very independent and proud man who I thought would not take kindly to the regime of care home.
The atmosphere was cheerful, professional and there were never any of the unpleasant smells that are sometimes evident in such establishments. The food on the whole, was good and varied. The end of life care I can only describe as exceptional.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4.6 out of 5

Everyone has been most kind and helpful.

How likely would you be to recommend Sunrise of Westbourne? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2018

Champion of Quality Care

Recipient: Sunrise of Westbourne

Date: Tuesday 10 Apr 2018

more details

February 2018

April 2017

February 2016

January 2013

Job Vacancies

Staff Profiles

James

James Glanville

Job Title: General & Registered Manager

Description:

I started my career in the Hotel and Hospitality industry, with a degree in Hotel Management. This led to the foundation of Lyndale Healthcare, a small family Care Home business of which I was Managing Director. Managing businesses in the care sector through the recession teaches you a lot. I am therefore excited to be bringing a wealth of experience to my role in Sunrise. I have taken over a 114 bed registered home with strong principles of service and core values which have always been at the core of everything I do, I too strongly believe in the sacred value of human life, and valuing my staff who are providing quality care day in day out.

Doina

Doina Tampou-Ababei

Job Title: Deputy Manager

Description:

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

Antonia

Antonia Sinclair

Job Title: Activities & Volunteers Co-ordinator

Description:

I have been with Sunrise since 2011, providing our residents with meaningful activities that bring enjoyment, stimulation and fulfilment whilst enabling them to continue to live with purpose every day. I have a background in health care with a keen interest in dementia research. In my previous role set up a specialist day programme to support residents in the early stages of dementia through cognitive therapies. This then led to training Sunrise staff in best practices in dementia care and providing the Virtual Dementia Tour. Now, as the Activities and Volunteer Coordinator here at Sunrise of Westbourne, I have a fantastic team and together we are providing a varied and exciting programme across all four floors.

Morgyn

Morgyn Ross

Job Title: Assisted Living Co-ordinator

Description:

I have worked at Sunrise of Westbourne since 2011 in assisted living and I truly love my job here. I have progressed through the company and I am privileged to be able to guide my team to continue to grow and progress. Delivering high quality care is the corner stone of our work and it gives me great pride to see how our staff have such a huge impact on the lives of our residents. The team is inspiring, having people from all ages dedicate their time to care for others makes sunrise a special place to be. We have residents and team members from all walks of life, and we pride ourselves on having close and lasting bonds.

Abi

Abi Gardiner

Job Title: Reminiscence Co-ordinator

Joined: 2008

Description:

I have been at Sunrise Senior Living for nearly 6 years. I am passionate about Dementia Care and I am looking forward to guide the team and continue to support our residents and their families.

Wendy

Wendy Blow

Job Title: Senior Director of Community Relations

Joined: 2006

Description:

Over my 7 years of working at Sunrise of Westbourne, I have welcomed hundreds of new residents. Every day I feel humbled and privileged to work alongside so many dedicated people. Everyone is focused on making a difference to the lives of our residents. It is our residents who make our home so happy everyone has led such interesting lives, every day is different and there is never a dull moment.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Westbourne