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- Westbourne Tower Care Home - Avery Collection







Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.
Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.
The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and...
Care Provided by Westbourne Tower Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 114 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note costs are subject to type of room and assessment/ care needs
The price(s) shown are provided by the care home. Contact Westbourne Tower Care Home - Avery Collection for full pricing details and T&Cs.
Contact Westbourne Tower Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Doina Tampu-Ababei (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (73)
- Couples/Companion Rooms (17)
- Single Rooms with ensuite Wet Room (2)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.
Parking
- Ample parking spaces on site
Westbourne Tower Care Home - Avery Collection Reviews (292)
Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 42 reviews in the last 2 years.
Over all time Westbourne Tower Care Home - Avery Collection has 292 reviews.
My father has been in Westbourne Tower for less than two weeks but I can already see a huge improvement. He has started to eat again after starving himself for four months and he looks like his old self. The staff are all lovely, kind and caring and treat him with the TLC that he was denied before. The home is clean and nicely furnished and the food looks and smells delicious.
Thank you so much Alison. Your Dad is such a lovely man, always smiling. Thank you also for recommending us to your colleague, much appreciated.
I have been very impressed with the service and facilities provided by Westbourne Tower Care Home. My father is a relatively new resident but has already settled into his new environment thanks to the warmth, care and professionalism displayed by each member of staff I have seen working with him.
Thank you for trusting us with your lovely Dad. Our staff have worked hard to help your Dad, its so lovely to see him about the community.
All the staff have been excellent. They have looked after my brother and myself excellently.
Thank you so much. Looking after your brother was a true privilege for us, and meeting his extended family and friends filled our home with so much positivity and kindness, we all miss him but hope we will continue to see you from time to time.
Dad is being well looked after and the staff have done whatever they can to help him. Unfortunately, he is deteriorating and the staff have offered suggestions on how we can make him more comfortable. We are glad we chose Westbourne Tower for him.
Thank you so much. Looking after your brother was a true privilege for us, and meeting his extended family and friends filled our home with so much positivity and kindness, we all miss him, but hope we will continue to see you from time to time.
After researching several options, I ultimately chose to move to Westbourne Tower Carehome. During my visits, I was impressed by the warm and welcoming atmosphere. The staff were incredibly friendly and helpful, and I had the opportunity to spend time with other residents before finalising my decision. From the very beginning, I have been met with exceptional hospitality and service from all the staff. I am already feeling at home and have no regrets about leaving my apartment. Thank you for making my transition a smooth and positive experience.
Thank you so much, I love having you and your wicked sense of humour in our home. Your positive attitude to everything lifts all our spirits, and you settled from day one, properly making this your home.
After extensive research, we chose to move my father to Westbourne Tower Care Home. We visited several care homes before making our decision, and the warm and welcoming atmosphere at Westbourne Tower stood out to us. The staff's friendliness and adaptability made the transition seamless for my father. He had the opportunity to connect with other residents before making his final decision, which reaffirmed his choice. We are very happy to see him settling in.
Thank you so much Simon. Your Dad is a Great addition to our "family" and he has settled immediately. I personally love his sense of humour and winning smile, I can't believe his Uncle was with us 18 years ago and a lot of us remember him!
To put it in a 'nutshell' I would recommend Westbourne Towers Care Home to anyone who is in need of care or respite.
Thank you so much. Our staff work very hard to provide a special experience for our residents, we are very proud of what we do.
She was obviously very apprehensive about leaving her flat which they had shared for many years.
When she made the initial tour of the Westbourne Tower we were both very impressed so the decision was made to move in.
She settled in very quickly and we are all very happy with the care and attention she has been given by all the staff. Whenever we visit the staff are very friendly and professional and we have no worries when leaving her in their care.
She wasn't eating well at home but now she is enjoying the wonderful meals and indeed has put on a little weight.
A huge thank you to the Senior Director of Community Relations and her team for making this move such a good experience.
Thank you so much you both have been a huge support and we love to see your Happy smiling faces when you come in. I am so pleased your friend has settled, our team work hard and improve the life of our seniors.
Mum has been a resident for three months. She is much improved physically and in her mood. She seems to be enjoying life again. The level of care is excellent, and I have been very impressed at how quickly all the staff get to know residents and their families. Nothing is too much trouble, and it means a lot to us to know Mum is safe and comfortable. The variety of activities has opened her life up again.
Thank you so much, Jane, for trusting us with your Mum. She is a great addition to our home, always smiling and engaging; she has settled incredibly well and gets involved with most things. I think meal times are a favourite for her as she has a lovely chat with her table companions.
We received very quick comprehensive responses to emails when we made an initial enquiry. We were very impressed when we came to lock around, and I am delighted now that my father has moved in. The staff are very kind, there are lots of activities, and the food looks amazing. My daughter enjoys visiting Grandpa now that he is closer to us, and the staff welcomes our visits, which is lovely.
Thankyou so much, your Dad has settled really well, always smiling, enjoying the mini bus outings and dipping in and out of everything that is going on.
Everyone is very kind.
Thank you so much, our staff work hard and are always friendly kind and caring. We are very proud of our home and all the people in it.
My mother took up residence at Westbourne Tower in mid-July 2023. Initially, the stay was for a four-week period but she enjoyed the welcoming and caring environment so much that she intended it to be her forever home. I cannot praise the staff, facilities and accommodation highly enough and have recommended it to several friends in similar positions.
Thank you, Colin, she is a very welcome addition to our home, always embracing the activities (often winning!) everyone is very fond of her. It's lovely to see people who were lonely at home blossoming so well.
My wife is very well looked after.
Thank you, and thank you for your special care, we all enjoy your visits.
Perfectly contented here. The staff are excellent and the care is exceptional during hard work. Food reasonable - could be more choice of vegetables and salad.
Thank you. I know our Head Chef is talking with you re your preferences and has been happy to amend things for you. I am so pleased you have settled so well, and have become such an important part of our community.
We are incredibly impressed by the staff, the home, the atmosphere and overall attention to detail. It has been incredibly reassuring to see how happy Mum is there in person as living abroad, we are not able to see Mum as often as we would like. Thank you all from the bottom of our hearts.
Thank you so much, Elizabeth. Your Mum has settled well and she and her family (you and your brothers) are such an asset to our home. Thank you so much for all joining in and enjoying the whole experience. We all love your visits!
She has a lovely room and enjoys the hospitality and entertainment, which includes quizzes, pianists and lovely garden walks.
Thank you so much, Bridget; I'm pleased your friend is well looked after. Our team work hard to make our home friendly, happy and fun.
Mum seems very happy there.
Thank you. I'm glad you saw how happy your Mum is, she has settled very well.
It has been a very pleasant experience meeting many people who all have their own problems and can share these. The activities and quizzes etc, we enjoy during various meetings are quite challenging but can be good fun. Nice, friendly and helpful staff!
Thank you, our staff work hard to make things run smoothly; thank you for sharing your experience.
My sister and I have been so very happy with the level of care our mum has received. The atmosphere is really friendly, and the activities are superb. Mum has loved all the love music, singing and the piano player.
Thank you so much, Susie; we all loved your mum and the glamour she brought to our home. No piano playing will be quite the same without her. Thank you to you and your sister for your kindness and love towards us all.
My nan has had the most excellent care. She is loved and cared for and has amazing 1-2-1 care. She has been here for five years and has gone from loving the entertainment and food to having puréed food - nothing is too much trouble.
Thank you; she was very loved and part of our Signature family - her carers loved her very much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Westbourne Tower Care Home - Avery Collection.
Awards / Recognitions (18)
- 30 Jan 2026Recipient: Westbourne Tower Care Home - Avery Collection
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Westbourne Tower Care Home - Avery Collection.
Meet the Team (6)

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.
Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.
My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.
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