Westbourne Tower Care Home - Avery Collection

My mother has been at Westbourne now for a year and a half, having been at another care home for 7 years, but had to move due to some building issues which resulted in temporary closure. All I can say is, I wish I had found Westbourne all those years ago! My mother has fairly complex requirements and the team on the reminiscence floor treat her as an individual with the utmost respect, gentleness, patience and humour. Mum has genuinely thrived at Westbourne! I cannot speak highly enough of the team who come in every day to do their best work with our loved ones.

My father is very happy in the care home. He is very well looked after, enjoys the facilities and activities. He is happy with the food too. His room is lovely.

My father has received excellent care since moving to Westbourne Towers. The staff is all extremely caring, thoughtful and professional. The facilities are excellent and the activity programme is very extensive with regular trips out on offer and a full day of entertainment to take advantage of. The music in the evenings is particularly wonderful and quite unique compared to other care homes I have seen. The home always has a buzz about it and feels like a warm and happy place.

Amazing staff on the 3rd floor. Looked after my mum so well. She was safe comfortable and happy. Her individual needs were respected. My mum was looked after with dignity and compassion, especially on her final journey.

I have aphasia. Our group, Say Aphasia, meets at the care home every Monday morning. The staff at the home are very welcoming and helpful and provide the group with tea, coffee and biscuits, always with a smile.

Dad has lived at Westbourne Tower for over six years and regards it as his home. The staff are highly professional and also very kind and have been wonderful in supporting and caring for him as his dementia progresses. We recently celebrated his 100th birthday, with a lovely afternoon tea party and a spectacular cake! He is so happy living there and his family is so grateful that we never have to worry about how he's being cared for.

My father has been in Westbourne Tower for less than two weeks but I can already see a huge improvement. He has started to eat again after starving himself for four months and he looks like his old self. The staff are all lovely, kind and caring and treat him with the TLC that he was denied before. The home is clean and nicely furnished and the food looks and smells delicious.

I have been very impressed with the service and facilities provided by Westbourne Tower Care Home. My father is a relatively new resident but has already settled into his new environment thanks to the warmth, care and professionalism displayed by each member of staff I have seen working with him.

All the staff have been excellent. They have looked after my brother and myself excellently.

Dad is being well looked after and the staff have done whatever they can to help him. Unfortunately, he is deteriorating and the staff have offered suggestions on how we can make him more comfortable. We are glad we chose Westbourne Tower for him.

After researching several options, I ultimately chose to move to Westbourne Tower Carehome. During my visits, I was impressed by the warm and welcoming atmosphere. The staff were incredibly friendly and helpful, and I had the opportunity to spend time with other residents before finalising my decision. From the very beginning, I have been met with exceptional hospitality and service from all the staff. I am already feeling at home and have no regrets about leaving my apartment. Thank you for making my transition a smooth and positive experience.

After extensive research, we chose to move my father to Westbourne Tower Care Home. We visited several care homes before making our decision, and the warm and welcoming atmosphere at Westbourne Tower stood out to us. The staff's friendliness and adaptability made the transition seamless for my father. He had the opportunity to connect with other residents before making his final decision, which reaffirmed his choice. We are very happy to see him settling in.

To put it in a 'nutshell' I would recommend Westbourne Towers Care Home to anyone who is in need of care or respite.

A huge thank you to the Senior Director of Community Relations and her team for making this move such a good experience.

Mum has been a resident for three months. She is much improved physically and in her mood. She seems to be enjoying life again. The level of care is excellent, and I have been very impressed at how quickly all the staff get to know residents and their families. Nothing is too much trouble, and it means a lot to us to know Mum is safe and comfortable. The variety of activities has opened her life up again.

We received very quick comprehensive responses to emails when we made an initial enquiry. We were very impressed when we came to lock around, and I am delighted now that my father has moved in. The staff are very kind, there are lots of activities, and the food looks amazing. My daughter enjoys visiting Grandpa now that he is closer to us, and the staff welcomes our visits, which is lovely.

Everyone is very kind.

My mother took up residence at Westbourne Tower in mid-July 2023. Initially, the stay was for a four-week period but she enjoyed the welcoming and caring environment so much that she intended it to be her forever home. I cannot praise the staff, facilities and accommodation highly enough and have recommended it to several friends in similar positions.

My wife is very well looked after.

Perfectly contented here. The staff are excellent and the care is exceptional during hard work. Food reasonable - could be more choice of vegetables and salad.