Westbourne Tower Care Home - Avery Collection

I would give 85%, losing points for a lot of favouritism with staff and some of the residents and some meals are repeated too often, otherwise I am very happy here and I would certainly recommend it.

So she is happier now but still unsettled and wanders but she rarely cries in front of me which makes my visits a joy as I love to see her smile.

My mother has been a resident here for seven and a half years. Overall I am satisfied with her care but there have been occasions I've had to complain about the state of her room re cleanliness, which were resolved. On a more serious note, I had to battle for many weeks to get bed rails put on her bed to ensure her safety having had several falls out of bed. This almost resulted in moving my other out. Sadly over the seven years the level of staffing seems to have been reduced resulting in my opinion of staff not having the time to carry out duties also change in management recently has not been good with little or no interaction with family members. Overall feeling the home is not as good as it was.

Having been in a previous care home it is like moving into the Ritz from the work home. Being almost blind, whilst I can see little of my environment, I feel safe and help is never further than a request away. The food is fantastic and being blind is always presented so I am able to eat it. Not being able to see myself my friends always tell me I look smart and dressed in coordinated outfits. Being blind my friend has helped me fill out this form.

I transferred my father from another care home and he was immediately much happier and more relaxed at Sunrise. He has been very well looked after. He can do very little now as he is 96, but entertainment is provided for him everyday in the way of live music and various singers. He is also taken out on little trips although I am not sure how often. I am very happy with this home and I don't feel I have to worry.

I have lived at Sunrise Westbourne for the past 6 1/2 years. I have been very happy here. The premises are very clean and bright. the staff are very kind and helpful. The food is very good with plenty of choice. The property is well maintained and refurbishing is ongoing.

I feel I am well looked after. The staff are very kind and do their best to see we are comfortable.

I have found the staff and facilities very good. I am treated with respect and am looked after as I want. The home has given my wife and me the chance of being together and continue our 68 years together.

I have always found the staff friendly and helpful, the ambience is warm, comfortable and I am sure that the activities and entertainment programme provided for everyone of whatever ability, are stimulating and enjoyable. Particularly the community singing of old and well-loved songs.

I take my mum to Sunrise approximately two mornings every month. They have many activities for residents and some are available to non-residents. As my ratings show below I would be very happy if I put my mum into residential care at Sunrise. Despite having three types of dementia she always recognises it as the nice place just from the pavement.

I have been a GP and Hospice doctor for many years and the end of life care given to my mother could not have been bettered. Thank you all.

My grandfather moved from Kent to Westbourne as you can appreciate this is quite a distance away. The transition from Kent to Sunrise of Westbourne was very daunting for my grandfather however the staff were very friendly and efficient which made the process very easy. Since my grandfather has been in Sunrise of Westbourne this care has continued. I would recommend friends and family to this nursing home, I can't thank the nursing home enough for everything they have done.

After several weeks in hospital my husband required full time care and I was faced with finding him suitable accommodation. Sunrise of Westbourne was the first care home I visited. I arrived unannounced and was immediately struck by the warm and friendly atmosphere and by how welcome I was made to feel. The staff on the reminiscence floor are unfailingly kind and patient and he receives the highest standard of care and respect. Many thanks to everyone for making a traumatic move as smooth and pain free as possible for us both.

Premium fees to cover high level care needs is paid and I expect premium care.

Lack of follow up with hospital reports.

Food quality generally good.

A note based on nearly 6 years experience of Sunrise. The standard of General Managers has been good. But, the standards of Heads of Departments has varied from good to poor. Something is wrong with the Sunrise selection policy. Sometimes, people with excellent professional skills, but with little aptitude for organisation and management, have been chosen - and failed. Some "managers" are glued to their computers and do not spend adequate time with their front-line staff; and residents.

I find the care and atmosphere in this home first class. Stimulating and supportive to the residents.

My father has been a resident for 2 years and this review covers the full period. He has received consistently excellent care and service. The ethos is welcoming and responsive to the needs of residents. The palce always has a warm atmosphere. Care is flexible when required. I cannot fault this care home.