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Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR
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Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower Care Home - Avery Collection, Bournemouth

Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and...  

Care Provided by Westbourne Tower Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,550
Residential Dementia CareFrom £1,680From £1,780
Nursing CareFrom £1,550From £1,650
Nursing Dementia CareFrom £1,680N/A

Please note costs are subject to type of room and assessment/ care needs

Contact Westbourne Tower Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Doina Tampu-Ababei (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (17)
  • Single Rooms with ensuite Wet Room (2)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.

Parking

  • Ample parking spaces on site

Westbourne Tower Care Home - Avery Collection Reviews (292)

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10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 42 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 292 reviews.

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Showing 292 reviews matching selected criteria
Review from Ron M (Resident / Service User) published on 27 January 2016 Submitted via Postal Card
Overall Experience

I have lived at Sunrise Westbourne for the past 6 1/2 years. I have been very happy here. The premises are very clean and bright. the staff are very kind and helpful. The food is very good with plenty of choice. The property is well maintained and refurbishing is ongoing.

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Review from Ansa R (Resident / Service User) published on 12 January 2016 Submitted via Postal Card
Overall Experience

I feel I am well looked after. The staff are very kind and do their best to see we are comfortable.

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Review from John R (Resident / Service User) published on 11 January 2016 Submitted via Postal Card
Overall Experience

I have found the staff and facilities very good. I am treated with respect and am looked after as I want. The home has given my wife and me the chance of being together and continue our 68 years together.

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Review from B A (Friend of Resident) published on 5 January 2016 Submitted via Postal Card
Overall Experience

I have always found the staff friendly and helpful, the ambience is warm, comfortable and I am sure that the activities and entertainment programme provided for everyone of whatever ability, are stimulating and enjoyable. Particularly the community singing of old and well-loved songs.

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Review from Keith F (Son of Resident) published on 9 December 2015 Submitted via Postal Card
Overall Experience

I take my mum to Sunrise approximately two mornings every month. They have many activities for residents and some are available to non-residents. As my ratings show below I would be very happy if I put my mum into residential care at Sunrise. Despite having three types of dementia she always recognises it as the nice place just from the pavement.

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Review from Penny C (Daughter of Resident) published on 24 November 2015 Submitted via Website
Overall Experience
My mother's stay at Sunrise was, sadly, very short. The staff got to know her name very quickly and all gave her exemplary care. The staff were also very caring towards my father and other family members at a time of anxiety and impending loss, nothing was too much trouble and we received kindness and compassion from everyone.

I have been a GP and Hospice doctor for many years and the end of life care given to my mother could not have been bettered. Thank you all.

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Review from Tannith B (Granddaughter of Resident) published on 19 November 2015 Submitted via Postal Card
Overall Experience

My grandfather moved from Kent to Westbourne as you can appreciate this is quite a distance away. The transition from Kent to Sunrise of Westbourne was very daunting for my grandfather however the staff were very friendly and efficient which made the process very easy. Since my grandfather has been in Sunrise of Westbourne this care has continued. I would recommend friends and family to this nursing home, I can't thank the nursing home enough for everything they have done.

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Review from Janet D (Wife of Resident) published on 19 November 2015 Submitted via Postal Card
Overall Experience

After several weeks in hospital my husband required full time care and I was faced with finding him suitable accommodation. Sunrise of Westbourne was the first care home I visited. I arrived unannounced and was immediately struck by the warm and friendly atmosphere and by how welcome I was made to feel. The staff on the reminiscence floor are unfailingly kind and patient and he receives the highest standard of care and respect. Many thanks to everyone for making a traumatic move as smooth and pain free as possible for us both.

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Review from Natalie B (Daughter of Resident) published on 17 November 2015 Submitted via Postal Card
Overall Experience

Premium fees to cover high level care needs is paid and I expect premium care.

Failiure -
Staff shortages - sloppy support.
Hearing aid went to laundry, Wallet went to laundry.
Father dressed in dirty clothes.
Left to sleep at breakfast table, today father asleep at table at 11am.
Often, no carer in lounges watching to help residents as needed.

Lack of follow up with hospital reports.

Positives -
Open plan.
Friendly seating.
Large bedrooms.

Food quality generally good.

Reply from Sunrise Team, Communications at Westbourne Tower Care Home - Avery Collection

We’re sorry to hear that you did not have a good experience. We take feedback very seriously indeed. At Sunrise, we strive to provide the highest quality care to all residents and the health and well-being of everyone we support is always our number one priority. We would be grateful if you could...  

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Review from Richard G (Resident / Service User) published on 5 November 2015 Submitted via Postal Card
Overall Experience

A note based on nearly 6 years experience of Sunrise. The standard of General Managers has been good. But, the standards of Heads of Departments has varied from good to poor. Something is wrong with the Sunrise selection policy. Sometimes, people with excellent professional skills, but with little aptitude for organisation and management, have been chosen - and failed. Some "managers" are glued to their computers and do not spend adequate time with their front-line staff; and residents.

Reply from Sunrise Team, Sunrise Senior Living at Westbourne Tower Care Home - Avery Collection

Thank you for sharing your experiences. We take feedback very seriously indeed. At Sunrise, we strive to provide the highest quality care to all residents and the health of wellbeing of everyone we support is always our number one priority. We would be grateful if you could email more information...  

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Review from Helen N (Daughter-in-law of Resident) published on 2 November 2015 Submitted via Postal Card
Overall Experience

I find the care and atmosphere in this home first class. Stimulating and supportive to the residents.

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Review from Barry N (Son of Resident) published on 29 October 2015 Submitted via Website
Overall Experience

My father has been a resident for 2 years and this review covers the full period. He has received consistently excellent care and service. The ethos is welcoming and responsive to the needs of residents. The palce always has a warm atmosphere. Care is flexible when required. I cannot fault this care home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Westbourne Tower Care Home - Avery Collection.

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Westbourne Tower Care Home - Avery Collection.

Meet the Team (6)

Doina Tampou-Ababei
Doina Tampou-AbabeiJob Title:General ManagerJoined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

Abigail Gardiner
Abigail GardinerJob Title:Deputy ManagerJoined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.

Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

Steve Bishop
Steve BishopJob Title:Dining Service Co-ordinatorJoined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

Kim Newton
Kim NewtonJob Title:Activities CoordinatorJoined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

Wendy Blow
Wendy BlowJob Title:Senior Director of Customer RelationsJoined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.

My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

Ewelina Tilly
Ewelina TillyJob Title:Nurse Care ManagerJoined: 2022
I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.

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