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- Westbourne Tower Care Home - Avery Collection







Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.
Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.
The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and...
Care Provided by Westbourne Tower Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 114 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note costs are subject to type of room and assessment/ care needs
The price(s) shown are provided by the care home. Contact Westbourne Tower Care Home - Avery Collection for full pricing details and T&Cs.
Contact Westbourne Tower Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Doina Tampu-Ababei (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (73)
- Couples/Companion Rooms (17)
- Single Rooms with ensuite Wet Room (2)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.
Parking
- Ample parking spaces on site
Westbourne Tower Care Home - Avery Collection Reviews (292)
Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 42 reviews in the last 2 years.
Over all time Westbourne Tower Care Home - Avery Collection has 292 reviews.
I looked around many homes and Westbourne Tower was the first. The others had a lot to live up to because I immediately liked the smell, feel, cleanliness and welcome from all the staff. The home is spacious and at last, my husband is eating food! It must be good because his appetite for the last year has been very poor and he lost weight. He has at last gained it. Non-alcoholic wine is a lovely idea.
The staff are friendly and helpful at all times. Unfortunately, skeleton staff have been on recently at breakfast and this disturbs my husband because he always likes punctuality and efficiency ... not that he is in a rush to go anywhere but he likes good organisation.
It is lovely to see appropriate arrangements for topical happenings in the foyer and be able to have a coffee and snack.
Thank you to you all.
Thank you for trusting us with this lovely man. I know it was a hard decision, but I am happy you made it. The dining staff work hard to try and cater for every taste, so lovely that you both appreciate that.
Great facilities, very friendly staff.
Thank you so much, our staff work hard at making our residents, visitors and home a happy place.
Westbourne Towers always feels warm and homely, quiet and staff super friendly. Clients/residents will appear very happy. The facilities are excellent, hotel standard! In fact, it looks like a hotel. The food and dining room are excellent and I love the little cafe area as you enter, so lovely to have a piano there in the entrance too. The range of activities are so varied and plentiful. The gardens are beautiful. Overall a very happy place to come to and probably live.
Thank you, we all love working here and our residents and environment make it extra special.
All staff are very helpful and caring to residents and treat them with dignity. The staff and senior management are very helpful also, nothing is too much trouble. Very clean throughout the home. The cafe area is also clean and tidy. Meals appear very good and varied as far as I know. Management are always helpful and able to support us which is comforting in these difficult times.
A very difficult time putting Mum and Dad into a care home but as soon as we walked into Westbourne Tower we felt happy and were doing the right thing. They helped with a lot of questions we had. The staff are all super friendly, professional and helpful. Now Mum and Dad are settled they are really happy. There's always something going on, plus minibus trips out. You can do as much or as little as you like. It is lovely and clean and the coffee shop area is great. A lovely place.
Thank you so much; they really are a lovely addition to our home and have settled in very well. Our staff are always jollying them along, they love the entertainment!
A good place to stay.
Thankyou, you are both such good companions, and everyone enjoys your company.
Her stay was amazing from the first day to her last day! The care staff were exceptional, attentive and sincere delivering wonderful care. All the activities are very inclusive and fun from the Boules to the sing-alongs. The cafe is a lovely area and the cakes are fresh and beautiful. We felt part of the social group, making friends along the way. We could not fault our experience! The food was excellent too. The Avery daily newsletter each day is an education!
Thank you so much, for all your help and support it feels like you are one of the team!
Have been coming on a day care basis for over a year now with dementia client - whole place is very friendly and staff are very receptive and helpful. Many activities and entertainments are held here on a daily basis which all the residents seem to enjoy very much. 10/10 for a great care home.
Thank you so much Lesley, we all learn from each other and you certainly bring a lot of life and sparkle to our memory cafe, it's so lovely that the carers are so interactive with all of the group, it feels like a little family. Thank you so much for your support and kindness to the others.
Not only have the staff cared for Mother they have also supported us as Mum's health declines.
It has been such a sad time but the staff have been amazing.
We are so grateful to all of them!
Thank you, our staff are indeed special but so too are our resident families and residents. It's only by working together through the transitioning journey that we can make sure that we are truly giving person-centred care.
Staff have been excellent during the transition for my mother moving to the nursing from from assisted living. My mum needed a safer environment which was actioned promptly. Staff have been so kind and compassionate during a difficult time for my mum and the family.
Thank you, your mum is very popular with all our staff and it's great to see her still getting involved with the things in Assisted Living. The activities team and care staff work hard to keep everyone engaged and enjoying happy moments.
The support given was excellent all his medical needs were taken care of and the room was perfect for his needs. He was encouraged to be involved with all the activities/trips, he quickly made friends with other residents and staff. He is now very happy and content and very grateful for all the care and support he has received.
Thank you, our staff work hard to meet the individual needs of our residents. Your step-father is a particular favourite as he is so engaged, happy and kind to all the residents, always cheerful, and very complimentary to the ladies! We are so happy that he is going to remain with us permanently.
Mum has been a resident at Avery for the last 18 months. She has benefited hugely from the environment. It gives her comfort, security, caring staff, good food (and drink!) regular and varied social activities. Regular input from the local GP surgery has addressed health issues promptly. As a family we have seen Mum flourish as she enters her 90s. We have nothing but praise for her care.
Thank you and for your ongoing support. Your mum does engage us in some very interesting discussions and really embraces the activities.
My husband has been wonderfully cared for by very professional and caring staff who go beyond what is expected in a very comfortable and stimulating environment. The activities are very good for him.
Oh Pam, what a lovely thing to say. We all are very fond of your husband, he is so engaged with the bowls and other activities. We can't wait for him to return. He is so kind it makes it easy for the staff to respond to him.
This place stands out from the others. There is a luxury hotel feel from the moment you walk through the doors. Staff are always friendly and helpful. The rooms are always well cleaned and my grandmother feels very happy and safe here.
Thank you P, your grandma is a lovely addition to our home, she oozes kindness and calm, she has so many lovely visitors, it makes our work joyous!
My mother has been at Westbourne now for a year and a half, having been at another care home for 7 years, but had to move due to some building issues which resulted in temporary closure. All I can say is, I wish I had found Westbourne all those years ago! My mother has fairly complex requirements and the team on the reminiscence floor treat her as an individual with the utmost respect, gentleness, patience and humour. Mum has genuinely thrived at Westbourne! I cannot speak highly enough of the team who come in every day to do their best work with our loved ones.
Oh Sue, what a lovely testimonial! So happy that we have lovely family members like yourself who truly appreciate our staff and all they do, it makes our days so much nicer! Our staff genuinely care and every day I am humbled by the amazing things they do. Thank you.
My father is very happy in the care home. He is very well looked after, enjoys the facilities and activities. He is happy with the food too. His room is lovely.
Thank you, Lynn, we really enjoy your father's company, he is always so positive about his environment and the staff.
My father has received excellent care since moving to Westbourne Towers. The staff is all extremely caring, thoughtful and professional. The facilities are excellent and the activity programme is very extensive with regular trips out on offer and a full day of entertainment to take advantage of. The music in the evenings is particularly wonderful and quite unique compared to other care homes I have seen. The home always has a buzz about it and feels like a warm and happy place.
Thank you so much, it is particularly great that you have chosen us after having your mother-in-law and father-in-law here for some time. We all love your Dad he has a sunny personality and joins in in everything, he is so polite and charming, an absolute asset to our home.
Amazing staff on the 3rd floor. Looked after my mum so well. She was safe comfortable and happy. Her individual needs were respected. My mum was looked after with dignity and compassion, especially on her final journey.
Thankyou Sharon, your Mum was such a delight and the team loved supporting her, she always looked so lovely.
I have aphasia. Our group, Say Aphasia, meets at the care home every Monday morning. The staff at the home are very welcoming and helpful and provide the group with tea, coffee and biscuits, always with a smile.
Thank you much appreciated, we all love to see how your group have grown in confidence and is able to speak openly in a safe environment. Its a privilege for us to help the wider community in this way and you are all so lovely.
Dad has lived at Westbourne Tower for over six years and regards it as his home. The staff are highly professional and also very kind and have been wonderful in supporting and caring for him as his dementia progresses. We recently celebrated his 100th birthday, with a lovely afternoon tea party and a spectacular cake! He is so happy living there and his family is so grateful that we never have to worry about how he's being cared for.
Thank you, we are all very fond of your Dad and his lovely smile. Our staff work hard and genuinely care, thank you all for being such a lovely family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Westbourne Tower Care Home - Avery Collection.
Awards / Recognitions (18)
- 30 Jan 2026Recipient: Westbourne Tower Care Home - Avery Collection
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Westbourne Tower Care Home - Avery Collection.
Meet the Team (6)

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.
Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.
My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.
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