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- Westbourne Tower Care Home - Avery Collection







Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.
Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.
The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and...
Care Provided by Westbourne Tower Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 114 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note costs are subject to type of room and assessment/ care needs
The price(s) shown are provided by the care home. Contact Westbourne Tower Care Home - Avery Collection for full pricing details and T&Cs.
Contact Westbourne Tower Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Doina Tampu-Ababei (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (73)
- Couples/Companion Rooms (17)
- Single Rooms with ensuite Wet Room (2)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.
Parking
- Ample parking spaces on site
Westbourne Tower Care Home - Avery Collection Reviews (292)
Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 42 reviews in the last 2 years.
Over all time Westbourne Tower Care Home - Avery Collection has 292 reviews.
My mom has moved from the midlands, relocating to Dorset and has settled quickly and is feeling at home and made to feel welcome. The staff are excellent, happy to help and very professional. My mum is so happy, safe and in good hands, you have all made a positive difference to my mum and given her new lease of life. Thank you for the attention to detail, kindness, patience and loving care.
Thank you so much for trusting us with your Mum, we are so thrilled she loves it so much, its great that you are ow being able to see so much of her.
Excellent service by all people working in Westbourne Tower. As a visitor we are made very welcome by all staff members. There are a lot of positive things to say about Westbourne Towers, we have recommended WT to friends. Big thanks from our family.
Thank you so much for your constant positivity and energy. All of our residents look forwards to your visits, not just your Mum! Your Mum is an absolute delight and has settled in so quickly.
Its an absolute pleasure to know that mum is in a home that is caring, clean and very positive with beautiful people around her who are friendly and go out of their way to make her stay a pleasure.
Thank you so much, we love seeing the family so engaged with their loved ones and our other residents, you help to continue the one big family feel of our home.
This place is beautiful, full of lovely welcoming staff and very helpful I feel at home already after 1 week. The food excellent. I will have to get something to do my writing on. I will have to get table of something.
We are delighted you are so happy here and embracing lots of the lovely activities. So nice to see you now can see your son so regularly.
Westbourne Tower Care Home is a first class care home. From the moment we made a tentative enquiry to actually bringing my mother into care a few days later, my mother and all our family have been treated with great care, respect, empathy and dignity. The home itself is modern and clean, the rooms are a good size and well equipped. The care my mother received throughout her stay was excellent. All the staff were helpful and friendly and went out of their way to meet her needs. The food and choice of menu was superb and there are a vast range of daily activities and outings for residents to enjoy. In sum, Westbourne Tower care home is an outstanding care home and I would have no hesitation in recommending it to anyone whose loved ones are no longer able to live independently.
Thank you so much for those lovely words. Our whole team are engaged in making things comfortable for residents and their families. The housekeeping team ensure the cleanliness of our home, the chefs in the kitchen, do bespoke meals if necessary, Activities try to match activities to the individual...
Overall a wonderful well run care home where residents are very happy and feel cherished.
Thankyou for your detailed comments. With the change in the weather we are looking forwards to our beach outings on the mini bus, to our beach hut. The longevity of our staff ensures that our residents feel part of a larger family.
Excellent care provided by all staff that always go the extra mile for our mother. Westbourne Towers is a very warm and friendly care home and offers great facilities for the residents, a clean and well lit home, as my mother says it feels like home.
Thank you so much, we try our best! Its the residents and their families which make our home feel like home and of course our wonderful staff, who care so much. We are privileged in having longevity in our staff which helps residents feel safe and secure.
Just back from an excellent visit to Westbourne Tower care home. This a special place run by a very caring, skilled and attentive staff. Stepping into Westbourne one is immediately struck by the warmth of the ambience quite apart from the spacious surroundings. It was evident that everyone was given superb attention and their needs were met whether medical or social. There were plenty of staff on hand to simply chat to if needed and a wide variety of activities for the residents to pursue should they wish. The home is set in beautifully tended gardens and although the weather didn't permit it was clear that it was lovely resource for the residents to use in more clement days. What also made a lasting impression is how residents were treated as individuals even being allowed to furnish their own rooms. A caring touch. Well done to all concerned.
Thankyou for your lovely comments. We are very proud of what we do and our residents and families help to make our home appealing. Many of our staff and Management have been with us since we opened 19 years ago, we love what we do.
The team at Westbourne Towers have been exceptional in their care of my parents. Unfortunately my father became ill shortly after moving there, and there was a rapid and joined up response to his care. They involved us fully within this we could not have asked or expected any better. There are frequent daily activities, and residents are support to feel at home and to make friends. Every carer, and every member of the team have demonstrated infinite patience, kindness and support.
Thank you, I hope things are starting to settle for you, and we would all love it if your Mum felt she wanted to join in with any of our activities she is Welcome any time, the staff work hard at getting things right.
I came in for two weeks' respite. I have thoroughly enjoyed it, once I found out how it all worked. Room was comfortable and warm. All staff friendly.
Thank you Lee much appreciated, our team work hard to ensure things go smoothly.
My mother has been in Westbourne Tower since late September 2024. She is very happy and refers to the nursing home as a five-star hotel it's that good. Thank you.
Thank you Jacky, that really is praise indeed, we love all your family's positivity, it brightens our days.
An exceptional care home in all respects. Visitors always made to feel welcome. Stimulating and varied activities. Residents encouraged to stay as active as possible.
Thank you for your kind comments. Our activities team and carers work hard to make things fun.
The best home they have ever lived in.
Thank you A, we love having them, from the start they have totally embraced our ethos and all the wonderful activities.
My parents are very well cared for and are happy living here.
Thank you. The staff work very hard to make this happen, it helps a lot that we have lovely residents and their families supporting us, Thank you
To summarise, I think this home makes every effort to help residents settle into their new home and give them the best experience.
Thank you so much for your kind remarks, the staff work very hard to keep the home looking nice and look after the residents.
We have found the overall experience here to be excellent. The level of care provided to my uncle is beyond expectations. The carers are very kind and extremely attentive at all times. The admin staff have been so happy to help with all aspects including information, providing help with a quiet place to sit with visitors, photocopying documents and the opportunity to join my uncle for lunchtime meals. We have no hesitation in recommending Westbourne Tower Care Home to others.
Thank you, the staff do work hard to be accommodating and friendly. Your uncle is such a sunny personality, he is a joy to be around.
Westbourne Tower Care Home has provided a warm and caring environment for my neighbour. The facility has an excellent restaurant, fabulous staff who are very professional. The home is really luxurious, with all the appropriate facilities that anybody could want.
Thank you, the dining staff and staff in general enjoy what they do and welcoming family and friends to our home makes it a happy home for our residents.
I am really pleased that I chose Westbourne and my friend seems really settled.
Thank you, we are pleased you chose us as well! It is always good for us to have positive happy friends and family around our residents. You do ensure your friend is well looked after and visit regularly, she enjoys your visits very much.
Very helpful, friendly staff.
Thank you, and thank you for introducing your Mum to us, as you have another family member in our home, it's great to be able to show you a different aspect of our care. With a specialised nursing floor and a separate dementia floor, it means we can properly provide person-centred care.
Really appreciate all the care and support all the staff members provide for my grandmother. Could not ask for more. Very thankful.
Thank you so much your grandmother has settled so well and looks forward to her family visits. It is so lovely for our care team to work with such a supportive family, they work hard and it's great when people appreciate them. I know in Particular your Grandmother loves the minibus outings, our lovely minibus drivers are a hit with all the ladies!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Westbourne Tower Care Home - Avery Collection.
Awards / Recognitions (18)
- 30 Jan 2026Recipient: Westbourne Tower Care Home - Avery Collection
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Westbourne Tower Care Home - Avery Collection.
Meet the Team (6)

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.
Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.
My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.
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