Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth BH4 9DR
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10 280 Reviews
  • Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet-friendly, so your four-legged friends can also move in.

A passionate and dedicated team ensure all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the in-house chef or arranging activities for you to enjoy.

Westbourne Tower encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is close to the beaches of Bournemouth and Poole and air, road and rail links (the mainline train station is just five minutes away) are excellent for visiting family and friends. The wider area served by the community includes Poole, Swanage, Dorchester, Weymouth, Shaftesbury and Dorset.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please note costs are subject to type of room and assessment/ care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Doina Tampu-Ababei (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private and NHS referalls
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (17)
  • Single Rooms with ensuite Wet Room (2)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.

Parking

  • Ample parking spaces on site

Westbourne Tower Care Home - Avery Collection Reviews (280)

Total of 280, showing 21-40
10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.985) out of 10, based on 60 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 280 reviews.

Overall Experience

  • 239
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Date Published

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Review from A W (Son of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best home they have ever lived in.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you A, we love having them, from the start they have totally embraced our ethos and all the wonderful activities.

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Review from V W (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are very well cared for and are happy living here.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you. The staff work very hard to make this happen, it helps a lot that we have lovely residents and their families supporting us, Thank you

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Review from Juliet H (Daughter-in-law of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent. There is a good variety of tasty, healthy food served in the dining rooms or in residents' rooms if preferred. The interior of the home is well presented and has spacious communal areas suitable for their varied programme of activities. There are plenty of parking
spaces for guests and the outside areas are well landscaped with plenty of seating areas.
To summarise, I think this home makes every effort to help residents settle into their new home and give them the best experience.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much for your kind remarks, the staff work very hard to keep the home looking nice and look after the residents.

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Review from B R (Nephew of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the overall experience here to be excellent. The level of care provided to my uncle is beyond expectations. The carers are very kind and extremely attentive at all times. The admin staff have been so happy to help with all aspects including information, providing help with a quiet place
to sit with visitors, photocopying documents and the opportunity to join my uncle for lunchtime meals. We have no hesitation in recommending Westbourne Tower Care Home to others.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, the staff do work hard to be accommodating and friendly. Your uncle is such a sunny personality, he is a joy to be around.

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Review from P G (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbourne Tower Care Home has provided a warm and caring environment for my neighbour. The facility has an excellent restaurant, fabulous staff who are very professional. The home is really luxurious, with all the appropriate facilities that anybody could want.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, the dining staff and staff in general enjoy what they do and welcoming family and friends to our home makes it a happy home for our residents.

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Review from J G (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbourne Towers is a very good care home. I had viewed a few before I settled on this home. The staff are very friendly and always checking on the residents and chatting with them. There are plenty of activities going on which is a good thing. The rooms are very nice and the food is excellent.
I
am really pleased that I chose Westbourne and my friend seems really settled.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, we are pleased you chose us as well! It is always good for us to have positive happy friends and family around our residents. You do ensure your friend is well looked after and visit regularly, she enjoys your visits very much.

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Review from C A (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, friendly staff.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, and thank you for introducing your Mum to us, as you have another family member in our home, it's great to be able to show you a different aspect of our care. With a specialised nursing floor and a separate dementia floor, it means we can properly provide person-centred care.

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Review from H B (Granddaughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really appreciate all the care and support all the staff members provide for my grandmother. Could not ask for more. Very thankful.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much your grandmother has settled so well and looks forward to her family visits. It is so lovely for our care team to work with such a supportive family, they work hard and it's great when people appreciate them. I know in Particular your Grandmother loves the minibus outings, our lovely minibus drivers are a hit with all the ladies!

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Review from L J (Wife of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is not an easy decision to move your husband to a care home after 58 happy years of marriage but on the advice of my family and medical staff, we both decided it was the best plan.
I looked around many homes and Westbourne Tower was the first. The others had a lot to live up to because I immediately
liked the smell, feel, cleanliness and welcome from all the staff. The home is spacious and at last, my husband is eating food! It must be good because his appetite for the last year has been very poor and he lost weight. He has at last gained it. Non-alcoholic wine is a lovely idea.
The staff are friendly and helpful at all times. Unfortunately, skeleton staff have been on recently at breakfast and this disturbs my husband because he always likes punctuality and efficiency ... not that he is in a rush to go anywhere but he likes good organisation.
It is lovely to see appropriate arrangements for topical happenings in the foyer and be able to have a coffee and snack.
Thank you to you all.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you for trusting us with this lovely man. I know it was a hard decision, but I am happy you made it. The dining staff work hard to try and cater for every taste, so lovely that you both appreciate that.

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Review from D I (Friend of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facilities, very friendly staff.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much, our staff work hard at making our residents, visitors and home a happy place.

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Review from T S (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbourne Towers always feels warm and homely, quiet and staff super friendly. Clients/residents will appear very happy. The facilities are excellent, hotel standard! In fact, it looks like a hotel. The food and dining room are excellent and I love the little cafe area as you enter, so lovely to have
a piano there in the entrance too. The range of activities are so varied and plentiful. The gardens are beautiful. Overall a very happy place to come to and probably live.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, we all love working here and our residents and environment make it extra special.

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Review from C N (Son-in-law of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and caring to residents and treat them with dignity. The staff and senior management are very helpful also, nothing is too much trouble. Very clean throughout the home. The cafe area is also clean and tidy. Meals appear very good and varied as far as I know. Management are
always helpful and able to support us which is comforting in these difficult times.

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Review from Cheryl F (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very difficult time putting Mum and Dad into a care home but as soon as we walked into Westbourne Tower we felt happy and were doing the right thing. They helped with a lot of questions we had. The staff are all super friendly, professional and helpful. Now Mum and Dad are settled they are really
happy. There's always something going on, plus minibus trips out. You can do as much or as little as you like. It is lovely and clean and the coffee shop area is great. A lovely place.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much; they really are a lovely addition to our home and have settled in very well. Our staff are always jollying them along, they love the entertainment!

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Review from B C (Respite Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good place to stay.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thankyou, you are both such good companions, and everyone enjoys your company.

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Review from K W (Friend of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Her stay was amazing from the first day to her last day! The care staff were exceptional, attentive and sincere delivering wonderful care. All the activities are very inclusive and fun from the Boules to the sing-alongs. The cafe is a lovely area and the cakes are fresh and beautiful. We felt part of
the social group, making friends along the way. We could not fault our experience! The food was excellent too. The Avery daily newsletter each day is an education!

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much, for all your help and support it feels like you are one of the team!

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Review from Lesley T (Private Carer of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been coming on a day care basis for over a year now with dementia client - whole place is very friendly and staff are very receptive and helpful. Many activities and entertainments are held here on a daily basis which all the residents seem to enjoy very much. 10/10 for a great care home.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you so much Lesley, we all learn from each other and you certainly bring a lot of life and sparkle to our memory cafe, it's so lovely that the carers are so interactive with all of the group, it feels like a little family. Thank you so much for your support and kindness to the others.

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Review from S H (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so moved by the excellent care and kindness shown to our mother who has vascular dementia.
Not only have the staff cared for Mother they have also supported us as Mum's health declines.
It has been such a sad time but the staff have been amazing.
We are so grateful to all of them!

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, our staff are indeed special but so too are our resident families and residents. It's only by working together through the transitioning journey that we can make sure that we are truly giving person-centred care.

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Review from S J (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been excellent during the transition for my mother moving to the nursing from from assisted living. My mum needed a safer environment which was actioned promptly. Staff have been so kind and compassionate during a difficult time for my mum and the family.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, your mum is very popular with all our staff and it's great to see her still getting involved with the things in Assisted Living. The activities team and care staff work hard to keep everyone engaged and enjoying happy moments.

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Review from Steven B (Stepson of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-father moved in last August after recovering from cancer, feeling low and having lost weight he quickly cheered up gained weight and was made to feel very welcome.
The support given was excellent all his medical needs were taken care of and the room was perfect for his needs. He was encouraged
to be involved with all the activities/trips, he quickly made friends with other residents and staff. He is now very happy and content and very grateful for all the care and support he has received.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you, our staff work hard to meet the individual needs of our residents. Your step-father is a particular favourite as he is so engaged, happy and kind to all the residents, always cheerful, and very complimentary to the ladies! We are so happy that he is going to remain with us permanently.

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Review from J N (Son of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Avery for the last 18 months. She has benefited hugely from the environment. It gives her comfort, security, caring staff, good food (and drink!) regular and varied social activities. Regular input from the local GP surgery has addressed health issues promptly. As a family
we have seen Mum flourish as she enters her 90s. We have nothing but praise for her care.

Reply from Wendy Blow, Senior Director of Community Relations at Westbourne Tower Care Home - Avery Collection

Thank you and for your ongoing support. Your mum does engage us in some very interesting discussions and really embraces the activities.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (704 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 713 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (16)

Meet the Team (6)

Doina

Doina Tampou-Ababei

Job Title: General Manager

Joined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

Abigail

Abigail Gardiner

Job Title: Deputy Manager

Joined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.


Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

Steve

Steve Bishop

Job Title: Dining Service Co-ordinator

Joined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

Kim

Kim Newton

Job Title: Activities Coordinator

Joined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

Wendy

Wendy Blow

Job Title: Senior Director of Customer Relations

Joined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.


My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

Ewelina

Ewelina Tilly

Job Title: Nurse Care Manager

Joined: 2022

I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.

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