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Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR
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Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower Care Home - Avery Collection, Bournemouth

Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and...  

Care Provided by Westbourne Tower Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,550
Residential Dementia CareFrom £1,680From £1,780
Nursing CareFrom £1,550From £1,650
Nursing Dementia CareFrom £1,680N/A

Please note costs are subject to type of room and assessment/ care needs

Contact Westbourne Tower Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Doina Tampu-Ababei (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (17)
  • Single Rooms with ensuite Wet Room (2)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.

Parking

  • Ample parking spaces on site

Westbourne Tower Care Home - Avery Collection Reviews (292)

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10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 42 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 292 reviews.

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Showing 292 reviews matching selected criteria
Review from Ian B (Friend of Resident) published on 23 May 2023 Submitted via Postal Card
Overall Experience

My friend is not end-of-life, but I have seen her through her journey ever since she has been in Signature for the last five years. I've nothing but the greatest admiration, not only for the standard of care to which she's been offered but, more importantly, the singularly compassionate person-centric culture which seems to me to pervade every single member of Singnature's team and which has greatly contributed to me friend becoming part of their family.

Reply from Wendy Blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Your friend was very dear to us all and much loved by the team. Thank you, Ian, for taking the time to share how fabulous our Clinical staff are; they treat our residents as if they were their own family.

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Review from David G (Son of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience
Excellent in every way.
All staff are exceptional.
Fantastic food and choice of food.

The care given is of the very highest standard.

Reply from Reputation Support Reputation Support, Reviews Team at Westbourne Tower Care Home - Avery Collection

Thank you so much, David, your mum is a joy to have around, my colleagues are indeed amazing.

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Review from Tessa P (Daughter of Resident) published on 5 May 2023 Submitted via Postal Card
Overall Experience

My mother has lived at Signature for the past six months and has serve dementia. I feel that she is being extremely well looked after, and the carers are amazing with her.

Reply from Wendy Blow, Reviews Team at Westbourne Tower Care Home - Avery Collection

Thank you so much, Tessa; your mum is a great favourite, loving the piano music and always looking so glamorous.

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Review from Anna K (Daughter of Resident) published on 4 May 2023 Submitted via Website
Overall Experience

I am delighted that Mum and I chose Signature at Westbourne, following the death of my father and Mum no longer being able to cope at home alone. From our initial enquiry, we were made to feel welcome, and all subsequent enquiries regarding moving in were handled sympathetically and with patience. The care staff are obviously happy to be working there - some of them have many years of service - and they treat residents with friendliness and respect. First-class facilities and a full daily programme are a major plus - residents can be as active or as relaxed as they, please. Thank you to the whole team for creating a comfortable safe place for my mum to live.

Reply from Wendy Blow, Reviews Team at Westbourne Tower Care Home - Avery Collection

Thank you so much, Anna; your mum is such an asset to our home; the staff love her, her cheeky laugh and getting involved in everything; she has settled so well. Thank you for trusting us.

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Review from Sarah W (Daughter of Resident) published on 1 May 2023 Submitted via Website
Overall Experience

I live abroad, so it was a wonderful relief to visit and see my mother so at home here. The food is very good, and everyone is so friendly and courteous. Activities available and schedule of events give so many options or just relaxing in the cafe. Highly recommend.

Reply from Wendy Blow, Reviews Team at Westbourne Tower Care Home - Avery Collection

Oh, Sarah, that's wonderful. Thank you so much; your mum is a very welcome addition to our lovely home and has truly embraced every aspect of making lovely friends. We are very proud of our home and staff, but it is our residents who provide such a lovely atmosphere.

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Review from N H (Daughter-in-law of Resident) published on 26 April 2023 Submitted via Postal Card
Overall Experience

After hunting around and visiting many care homes, we came across Signature at Westbourne Care Home. It stood out above others in many ways. The atmosphere when you walk in is positive, warm and welcoming, in fact, my mother-in-law still thinks she is staying in a posh hotel!

Reply from Wendy Blow, Reviews Team at Westbourne Tower Care Home - Avery Collection

Thank you so much, long may it continue! I love it when people make our home their own and families enjoy visiting. Thank you for taking the time to share your views.

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Review from S W (Resident / Service User) published on 20 April 2023 Submitted via Postal Card
Overall Experience
Settled in well.

Very nice place and people.

Reply from Wendy Blow, Reviews Team at Westbourne Tower Care Home - Avery Collection

Thank you so much, we love having you here, you have literally embraced every aspect, great friends, getting involved with the activities, being a wizz at the quizzes and great company at the dining table. We feel lucky to have you living with us.

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Review from Gloria C (Friend of Resident) published on 19 April 2023 Submitted via Postal Card
Overall Experience

I am thoroughly impressed with the care and attention my friend is receiving at Signature at Westbourne. The staff are knowledgeable and compassionate and go above and beyond to ensure that residents feel comfortable and well cared for. The facilities are top-notch, and the atmosphere is warm and welcoming. I highly recommend this care home to anyone in need of exceptional care.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you so much, Gloria; we are really proud of our home and what we do. It's lovely families like yours who help to make our home a happy one; thank you so much for your positivity and friendship.

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Review from Barry S (Son of Resident) published on 19 April 2023 Submitted via Postal Card
Overall Experience

All aspects of Signature at Westbourne are excellent. Staff and management get 10/10 for their care/support and friendliness. The food always looked great, and every time I visit, it is light and always spotless! I cannot be happier. My mother is a resident here and would fully recommend this care home to friends and family.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Barry, your mum is doing very well, and we love your visits as well! It's so good when families get involved in making their loved ones happy.

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Review from Laura M (Friend of Resident) published on 3 April 2023 Submitted via Website
Overall Experience

An amazing home who are taking great care of my grandmother. As a family, we are so pleased she is there, and all the staff are so friendly. They have fantastic meals, and I had a meal with my grandmother, which I really enjoyed. My grandmother also joins in all of the activities, and there is something for her to do each day; she has a better social life than me! Thank you so much for everything you do for all the residents.

Reply from Wendy Blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Laura; we are so happy that your family are happy. It's our residents and their families who make our home such a happy environment. Thank you for taking the time to share your views. Look forward to seeing you soon.

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Review from K W (Daughter of Resident) published on 22 March 2023 Submitted via Postal Card
Overall Experience
I have raised this with the management (months ago) that the facilities on the dementia floor are very poor - inappropriate furniture (worn out, tatty chairs that residents cannot get out of unaided), cramped, inadequate areas for quiet times, dark, dreary and unstimulating. This floor has been allowed to be "run down" to an unacceptable standard where residents are paying in excess of £7,500 per month!
The dementia staff work well under these difficult conditions and are always very caring. All users of this floor deserve greater consideration.

Poor communication from management is an age-old problem.

Reply from Martina Lamden, Care Team at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to post your review.
We take all feedback we receive from our residents and their loved ones very seriously.

Whilst we are pleased to hear of your positive feedback regarding our dementia care team, we are sorry to read your concerns around our care home's...  

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Review from A L (Daughter of Resident) published on 17 March 2023 Submitted via Website
Overall Experience
A friendly, welcoming home where residents are well looked after by a lovely staff team.

The home is beautifully decorated and maintained, a variety of meals and snacks are provided, and there is a very good range of activities.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you so much, we pride ourselves on our staff and their friendliness, it is our residents who help to make our home inviting and friendly.

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Review from Tim B (Son of Resident) published on 14 March 2023 Submitted via Website
Overall Experience

Mum has been in Westbourne for a number of years now, and whilst it has been an emotional experience for me and for the whole family, the peace of mind that Signature brings us, knowing that she is being expertly cared for, is literally god-sent. Signature's staff have a big five stars from all of us! Thank you for the professional and personable service; it's difficult to say in words exactly how grateful we are.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you Tim, your Mum is part of our family and we love her dearly, No one can really experience how wonderful our colleagues are in the home, until they see first hand their tireless enthusiasm, loving and caring ways and can do attitude. We are very proud of what our staff do to change lives every single day.

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Review from N B (Son of Resident) published on 14 March 2023 Submitted via Website
Overall Experience

My mother has been a resident at Signature of Westbourne for five years. During this time, the core staff haven’t changed, which I think says a lot about the home. The care is exceptional, the staff really do care and always go above and beyond for Mum; they treat her as if she was one of their own family members. We were really lucky to find Signature of Westbourne and cannot thank them enough for what they do for her.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, its our families and residents who make our home and our staff totally embrace both, we are very, very proud of how kind caring and dedicated our team are, we have all been together a very long time, and have supported many families through difficult journeys as well as supporting each other.

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Review from P K (Resident / Service User) published on 7 March 2023 Submitted via Website
Overall Experience
Efficiently run home with very friendly, sympathetic and supportive staff.
Pleasant environment with plenty of different activities.
Good selection menus with options to suit individual tastes.

Individual rooms can be personalised to suit each individual resident.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you. I will ask the chef to see what meals he can surprise you with as a special treat. You are an asset to our home, Thank you so much for leading some of our activities.

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Review from C P (Friend of Resident) published on 7 March 2023 Submitted via Website
Overall Experience

My friend's mum is here. She is very well looked after. Nothing is too much trouble. She can be a pickle regarding what food she will eat, but the chef rose to this. The staff are so kind and helpful. The room is like a luxurious flat with a kitchen area and a beautiful ensuite. The musical entertainment is great.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you so much. We are very proud of our lovely home and how hard our team work to achieve the happiness of our residents.

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Review from J F (Daughter of Resident) published on 6 March 2023 Submitted via Website
Overall Experience
My father moved into Signature at Westbourne in November. As soon as I walked into Signature, I knew this was the right place for my father; there was a very upbeat, positive and happy atmosphere. The facilities and accommodation are excellent; the staff are very attentive, happy and caring; the food and choices are amazing, and there is a very varied choice of activities. The other residents have made my father feel very welcome, and he has developed some good friendships already.
A real selling point for us is that my father has his own apartment within Signature with all his own furniture, paintings and other mementoes.

As a family, we are delighted with Signature, and Dad's transition from living in his own home into a care home was made very easy.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you our chef is very inspiring, he has been with us the full 17 years, nothing is too much trouble.

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Review from Stacey H (Friend of Resident) published on 27 February 2023 Submitted via Website
Overall Experience

My friend's nan is really happy she is being so well looked after and loves the staff. The food is great and nothing is too much trouble. Everyone is so friendly and caring and helpful. The activities are amazing.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Stacey; we do pride ourselves on our staff and are super proud of our beautifully refurbished home. Glad your friends Nan is happy

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Review from Sarah B (Daughter of Resident) published on 27 February 2023 Submitted via Website
Overall Experience

Mum has been on her dementia journey in Signature at Westbourne Care Home for the last four years and I cannot speak highly enough of the love, support and care that she has received since day one. She is now non-verbal but the relationships that she has built with her various carers over the years mean that she continues to be understood. Most importantly, she feels loved. Signature has weathered her through multiple physical and emotional storms, adjusting her care as appropriate at every step of the way and making sure that we, her family, are cognisant of and comfortable with the decisions they make to keep her safe and comfortable. The environment is elegant and well-maintained, the food is delicious, and there are plenty of activities for those who desire them but, most importantly, residents are treated with respect and love, like family. I could not recommend Signature more highly. My name will be on their books when the time comes!

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Sarah, that's lovely. Your Mum is very well-loved, and she has a cheeky smile and winks for her favourites. We try to make sure that she has the support of those who know and love her at all times; our staff are amazing, thoughtful, kind people who genuinely care.

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Review from W B (Daughter-in-law of Resident) published on 14 February 2023 Submitted via Website
Overall Experience

My mother-in-law has been a resident for circa five years. The staff are amazing; they keep in regular contact, the chef cooks special foods to tempt her, and even the maintenance man smiles and waves to her. Her decline is sad, but the unwavering kindness and dedication of all the staff are humbling. She truly couldn't be in a better place. Thank you, everyone, for such kindness and love.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you. Our chef is indeed special, and so are all our staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Westbourne Tower Care Home - Avery Collection.

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Westbourne Tower Care Home - Avery Collection.

Meet the Team (6)

Doina Tampou-Ababei
Doina Tampou-AbabeiJob Title:General ManagerJoined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

Abigail Gardiner
Abigail GardinerJob Title:Deputy ManagerJoined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.

Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

Steve Bishop
Steve BishopJob Title:Dining Service Co-ordinatorJoined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

Kim Newton
Kim NewtonJob Title:Activities CoordinatorJoined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

Wendy Blow
Wendy BlowJob Title:Senior Director of Customer RelationsJoined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.

My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

Ewelina Tilly
Ewelina TillyJob Title:Nurse Care ManagerJoined: 2022
I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.

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