Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth BH4 9DR
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10 280 Reviews
  • Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet-friendly, so your four-legged friends can also move in.

A passionate and dedicated team ensure all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the in-house chef or arranging activities for you to enjoy.

Westbourne Tower encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is close to the beaches of Bournemouth and Poole and air, road and rail links (the mainline train station is just five minutes away) are excellent for visiting family and friends. The wider area served by the community includes Poole, Swanage, Dorchester, Weymouth, Shaftesbury and Dorset.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please note costs are subject to type of room and assessment/ care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Doina Tampu-Ababei (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private and NHS referalls
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (17)
  • Single Rooms with ensuite Wet Room (2)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.

Parking

  • Ample parking spaces on site

Westbourne Tower Care Home - Avery Collection Reviews (280)

Total of 280, showing 81-100
10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.985) out of 10, based on 60 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 280 reviews.

Overall Experience

  • 239
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Date Published

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Review from N B (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Signature of Westbourne for five years. During this time, the core staff haven’t changed, which I think says a lot about the home. The care is exceptional, the staff really do care and always go above and beyond for Mum; they treat her as if she was one of their own
family members. We were really lucky to find Signature of Westbourne and cannot thank them enough for what they do for her.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, its our families and residents who make our home and our staff totally embrace both, we are very, very proud of how kind caring and dedicated our team are, we have all been together a very long time, and have supported many families through difficult journeys as well as supporting each other.

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Review from Tim B (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Westbourne for a number of years now, and whilst it has been an emotional experience for me and for the whole family, the peace of mind that Signature brings us, knowing that she is being expertly cared for, is literally god-sent. Signature's staff have a big five stars from all of us!
Thank you for the professional and personable service; it's difficult to say in words exactly how grateful we are.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you Tim, your Mum is part of our family and we love her dearly, No one can really experience how wonderful our colleagues are in the home, until they see first hand their tireless enthusiasm, loving and caring ways and can do attitude. We are very proud of what our staff do to change lives every single day.

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Review from C P (Friend of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's mum is here. She is very well looked after. Nothing is too much trouble. She can be a pickle regarding what food she will eat, but the chef rose to this. The staff are so kind and helpful. The room is like a luxurious flat with a kitchen area and a beautiful ensuite. The musical entertainment
is great.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you so much. We are very proud of our lovely home and how hard our team work to achieve the happiness of our residents.

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Review from P K (Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficiently run home with very friendly, sympathetic and supportive staff.
Pleasant environment with plenty of different activities.
Good selection menus with options to suit individual tastes.
Individual rooms can be personalised to suit each individual resident.

Reply from wendy blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you. I will ask the chef to see what meals he can surprise you with as a special treat. You are an asset to our home, Thank you so much for leading some of our activities.

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Review from J F (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Signature at Westbourne in November. As soon as I walked into Signature, I knew this was the right place for my father; there was a very upbeat, positive and happy atmosphere. The facilities and accommodation are excellent; the staff are very attentive, happy and caring; the food
and choices are amazing, and there is a very varied choice of activities. The other residents have made my father feel very welcome, and he has developed some good friendships already.
A real selling point for us is that my father has his own apartment within Signature with all his own furniture, paintings and other mementoes.
As a family, we are delighted with Signature, and Dad's transition from living in his own home into a care home was made very easy.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you our chef is very inspiring, he has been with us the full 17 years, nothing is too much trouble.

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Review from Sarah B (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been on her dementia journey in Signature at Westbourne Care Home for the last four years and I cannot speak highly enough of the love, support and care that she has received since day one. She is now non-verbal but the relationships that she has built with her various carers over the years
mean that she continues to be understood. Most importantly, she feels loved. Signature has weathered her through multiple physical and emotional storms, adjusting her care as appropriate at every step of the way and making sure that we, her family, are cognisant of and comfortable with the decisions they make to keep her safe and comfortable. The environment is elegant and well-maintained, the food is delicious, and there are plenty of activities for those who desire them but, most importantly, residents are treated with respect and love, like family. I could not recommend Signature more highly. My name will be on their books when the time comes!

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Sarah, that's lovely. Your Mum is very well-loved, and she has a cheeky smile and winks for her favourites. We try to make sure that she has the support of those who know and love her at all times; our staff are amazing, thoughtful, kind people who genuinely care.

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Review from Stacey H (Friend of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's nan is really happy she is being so well looked after and loves the staff. The food is great and nothing is too much trouble. Everyone is so friendly and caring and helpful. The activities are amazing.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Stacey; we do pride ourselves on our staff and are super proud of our beautifully refurbished home. Glad your friends Nan is happy

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Review from W B (Daughter-in-law of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for circa five years. The staff are amazing; they keep in regular contact, the chef cooks special foods to tempt her, and even the maintenance man smiles and waves to her. Her decline is sad, but the unwavering kindness and dedication of all the staff are humbling.
She truly couldn't be in a better place. Thank you, everyone, for such kindness and love.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you. Our chef is indeed special, and so are all our staff.

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Review from J L (Friend of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had lunch with my friend - delicious.
Kindly staff.
He is in the right place - he is well looked after.
Look forward to visiting regularly.
The family are lovely and deserves the best.
So happy that my friend is well cared for.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, it is always lovely to see you here with your friends enjoying lunch.

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Review from Jean S (Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here since September. I am very happy. I am learning Bridge, I run the film club and scrabble club, and I love the music. The chef does special meals for me, and everyone is so friendly. It has enabled me to live my life to the full.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you, Jean; we really love you being part of our Signature family. Thank you for all you do in leading the activities and always being a positive influence.

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Review from Charlotte B (Granddaughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature provides exceptional care to my nan and has made her much more independent than when she was at home, improving her quality of life.
The staff are amazing and genuinely care about all of the residents with their positive, friendly attitude.

Reply from Laura Morgan, Manager at Westbourne Tower Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We look forward to welcoming your mum back in the near future.

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Review from June F (Friend of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being with Signature, the care home ground floor has been changed into a fab place with a lovely decor and colour scheme. The residents are happy, and my friend was looking so well and so happy. It brought me joy as a visitor. Tea had been served, and we loved the cake, and everyone was joining
in singing to the piano joyfully played full of happy memories. My friend's bedroom also looked homely, and we put fresh roses there for her. New arrangements were agreed to by a doctor for Church visits by our friend.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Oh, June, that is so lovely. Afternoon tea with Piano music is fabulous on a Tuesday, and the ladies bake the cakes on the premises. We are very proud of our new décor; it is definitely something to smile about!

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Review from R V (Friend of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's mum is so so happy. I am humbled by how kind everyone is. The food is amazing, and the activities are interactive, with mini-bus outings three times a week. The dining room is lovely, and the whole home is so clean.

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you so much; we are very proud of our lovely home and fabulous staff.

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Review from Victoria S (Friend of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature at Westbourne Care Home will definitely offer its residents a great experience of living. Everyone is so welcoming, caring and professional. The services they provide are well presented, and the quality is at the highest level.
I truly recommend this place!

Reply from Wendy Blow, Manager at Westbourne Tower Care Home - Avery Collection

Thank you for these lovely words, Victoria; it is the staff and our residents who make our home so lovely!

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Review from Anthony H (Son of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been a resident at Signature for a short time before fully resting. The whole experience of settling Mum, meeting new friends and receiving expert care has been phenomenal. My mother simply referred to Signature as a "lovely hotel", and she thoroughly enjoyed her time here. Thank you for
all you have done.

Reply from Signature at Westbourne, Customer Team at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your mum's experience at Signature at Bagshot. Our care teams are central to everything we do in our home, and your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words; these will be shared with the rest of the team.

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Review from James S (Son of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for only eight weeks. The staff are wonderful and very caring. The food is restaurant standard, with fresh snacks and drinks always on hand. The place looks like a five-star hotel, very clean, with beautiful gardens and loads of entertainment and activities. Could not wish for better
for my mum - she loves it.

Reply from Wendy Blow, Senior Client Liaison Manager at Westbourne Tower Care Home - Avery Collection

Thank you, she is a lovely addition to our Signature family. We all enjoy your and your brothers' visits.

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Review from Susan B (Wife of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so happy to have found this amazing home for him. We started with respite care but knew straight away it was perfect for him. All the staff are amazing and so friendly, which makes it such a relaxed environment, and we can leave him with confidence and his needs are cared for. Thank
you.

Reply from Signature at Westbourne, Customer Team at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your family's experience here at Signature at Westbourne. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families’ lives.

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Review from Peter K (Son of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the caring and special way Sunrise looked after my parents. The care was exceptional! Thank you to the whole team.

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Review from Thomas H (Friend of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see my friend in this care home; I must say, I was amazed, specifically during the hard Covid time, how the care staff presented.
They were so well educated and kind to us as visitors and to the elderly people. You could tell they have a good relationship between the carers and the residents.

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Review from Petrina B (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have praise for Signature at Westbourne! My father has been a resident there for a number of years, and the care and attention that he receives from all the staff is exceptional, coupled with the excellent level of catering and rest home facilities. As I live overseas, I am particularly grateful
for knowing that my father is safe and in good hands, and above, all is happy.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (704 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 713 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (16)

Meet the Team (6)

Doina

Doina Tampou-Ababei

Job Title: General Manager

Joined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

Abigail

Abigail Gardiner

Job Title: Deputy Manager

Joined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.


Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

Steve

Steve Bishop

Job Title: Dining Service Co-ordinator

Joined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

Kim

Kim Newton

Job Title: Activities Coordinator

Joined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

Wendy

Wendy Blow

Job Title: Senior Director of Customer Relations

Joined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.


My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

Ewelina

Ewelina Tilly

Job Title: Nurse Care Manager

Joined: 2022

I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.

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