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- Westbourne Tower Care Home - Avery Collection







Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.
Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.
The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and...
Care Provided by Westbourne Tower Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 114 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note costs are subject to type of room and assessment/ care needs
The price(s) shown are provided by the care home. Contact Westbourne Tower Care Home - Avery Collection for full pricing details and T&Cs.
Contact Westbourne Tower Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Doina Tampu-Ababei (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (73)
- Couples/Companion Rooms (17)
- Single Rooms with ensuite Wet Room (2)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.
Parking
- Ample parking spaces on site
Westbourne Tower Care Home - Avery Collection Reviews (292)
Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 42 reviews in the last 2 years.
Over all time Westbourne Tower Care Home - Avery Collection has 292 reviews.
My friend is not end-of-life, but I have seen her through her journey ever since she has been in Signature for the last five years. I've nothing but the greatest admiration, not only for the standard of care to which she's been offered but, more importantly, the singularly compassionate person-centric culture which seems to me to pervade every single member of Singnature's team and which has greatly contributed to me friend becoming part of their family.
Your friend was very dear to us all and much loved by the team. Thank you, Ian, for taking the time to share how fabulous our Clinical staff are; they treat our residents as if they were their own family.
All staff are exceptional.
Fantastic food and choice of food.
The care given is of the very highest standard.
Thank you so much, David, your mum is a joy to have around, my colleagues are indeed amazing.
My mother has lived at Signature for the past six months and has serve dementia. I feel that she is being extremely well looked after, and the carers are amazing with her.
Thank you so much, Tessa; your mum is a great favourite, loving the piano music and always looking so glamorous.
I am delighted that Mum and I chose Signature at Westbourne, following the death of my father and Mum no longer being able to cope at home alone. From our initial enquiry, we were made to feel welcome, and all subsequent enquiries regarding moving in were handled sympathetically and with patience. The care staff are obviously happy to be working there - some of them have many years of service - and they treat residents with friendliness and respect. First-class facilities and a full daily programme are a major plus - residents can be as active or as relaxed as they, please. Thank you to the whole team for creating a comfortable safe place for my mum to live.
Thank you so much, Anna; your mum is such an asset to our home; the staff love her, her cheeky laugh and getting involved in everything; she has settled so well. Thank you for trusting us.
I live abroad, so it was a wonderful relief to visit and see my mother so at home here. The food is very good, and everyone is so friendly and courteous. Activities available and schedule of events give so many options or just relaxing in the cafe. Highly recommend.
Oh, Sarah, that's wonderful. Thank you so much; your mum is a very welcome addition to our lovely home and has truly embraced every aspect of making lovely friends. We are very proud of our home and staff, but it is our residents who provide such a lovely atmosphere.
After hunting around and visiting many care homes, we came across Signature at Westbourne Care Home. It stood out above others in many ways. The atmosphere when you walk in is positive, warm and welcoming, in fact, my mother-in-law still thinks she is staying in a posh hotel!
Thank you so much, long may it continue! I love it when people make our home their own and families enjoy visiting. Thank you for taking the time to share your views.
Very nice place and people.
Thank you so much, we love having you here, you have literally embraced every aspect, great friends, getting involved with the activities, being a wizz at the quizzes and great company at the dining table. We feel lucky to have you living with us.
I am thoroughly impressed with the care and attention my friend is receiving at Signature at Westbourne. The staff are knowledgeable and compassionate and go above and beyond to ensure that residents feel comfortable and well cared for. The facilities are top-notch, and the atmosphere is warm and welcoming. I highly recommend this care home to anyone in need of exceptional care.
Thank you so much, Gloria; we are really proud of our home and what we do. It's lovely families like yours who help to make our home a happy one; thank you so much for your positivity and friendship.
All aspects of Signature at Westbourne are excellent. Staff and management get 10/10 for their care/support and friendliness. The food always looked great, and every time I visit, it is light and always spotless! I cannot be happier. My mother is a resident here and would fully recommend this care home to friends and family.
Thank you, Barry, your mum is doing very well, and we love your visits as well! It's so good when families get involved in making their loved ones happy.
An amazing home who are taking great care of my grandmother. As a family, we are so pleased she is there, and all the staff are so friendly. They have fantastic meals, and I had a meal with my grandmother, which I really enjoyed. My grandmother also joins in all of the activities, and there is something for her to do each day; she has a better social life than me! Thank you so much for everything you do for all the residents.
Thank you, Laura; we are so happy that your family are happy. It's our residents and their families who make our home such a happy environment. Thank you for taking the time to share your views. Look forward to seeing you soon.
The dementia staff work well under these difficult conditions and are always very caring. All users of this floor deserve greater consideration.
Poor communication from management is an age-old problem.
We take all feedback we receive from our residents and their loved ones very seriously.
Whilst we are pleased to hear of your positive feedback regarding our dementia care team, we are sorry to read your concerns around our care home's...
The home is beautifully decorated and maintained, a variety of meals and snacks are provided, and there is a very good range of activities.
Thank you so much, we pride ourselves on our staff and their friendliness, it is our residents who help to make our home inviting and friendly.
Mum has been in Westbourne for a number of years now, and whilst it has been an emotional experience for me and for the whole family, the peace of mind that Signature brings us, knowing that she is being expertly cared for, is literally god-sent. Signature's staff have a big five stars from all of us! Thank you for the professional and personable service; it's difficult to say in words exactly how grateful we are.
Thank you Tim, your Mum is part of our family and we love her dearly, No one can really experience how wonderful our colleagues are in the home, until they see first hand their tireless enthusiasm, loving and caring ways and can do attitude. We are very proud of what our staff do to change lives every single day.
My mother has been a resident at Signature of Westbourne for five years. During this time, the core staff haven’t changed, which I think says a lot about the home. The care is exceptional, the staff really do care and always go above and beyond for Mum; they treat her as if she was one of their own family members. We were really lucky to find Signature of Westbourne and cannot thank them enough for what they do for her.
Thank you, its our families and residents who make our home and our staff totally embrace both, we are very, very proud of how kind caring and dedicated our team are, we have all been together a very long time, and have supported many families through difficult journeys as well as supporting each other.
Pleasant environment with plenty of different activities.
Good selection menus with options to suit individual tastes.
Individual rooms can be personalised to suit each individual resident.
Thank you. I will ask the chef to see what meals he can surprise you with as a special treat. You are an asset to our home, Thank you so much for leading some of our activities.
My friend's mum is here. She is very well looked after. Nothing is too much trouble. She can be a pickle regarding what food she will eat, but the chef rose to this. The staff are so kind and helpful. The room is like a luxurious flat with a kitchen area and a beautiful ensuite. The musical entertainment is great.
Thank you so much. We are very proud of our lovely home and how hard our team work to achieve the happiness of our residents.
A real selling point for us is that my father has his own apartment within Signature with all his own furniture, paintings and other mementoes.
As a family, we are delighted with Signature, and Dad's transition from living in his own home into a care home was made very easy.
Thank you our chef is very inspiring, he has been with us the full 17 years, nothing is too much trouble.
My friend's nan is really happy she is being so well looked after and loves the staff. The food is great and nothing is too much trouble. Everyone is so friendly and caring and helpful. The activities are amazing.
Thank you, Stacey; we do pride ourselves on our staff and are super proud of our beautifully refurbished home. Glad your friends Nan is happy
Mum has been on her dementia journey in Signature at Westbourne Care Home for the last four years and I cannot speak highly enough of the love, support and care that she has received since day one. She is now non-verbal but the relationships that she has built with her various carers over the years mean that she continues to be understood. Most importantly, she feels loved. Signature has weathered her through multiple physical and emotional storms, adjusting her care as appropriate at every step of the way and making sure that we, her family, are cognisant of and comfortable with the decisions they make to keep her safe and comfortable. The environment is elegant and well-maintained, the food is delicious, and there are plenty of activities for those who desire them but, most importantly, residents are treated with respect and love, like family. I could not recommend Signature more highly. My name will be on their books when the time comes!
Thank you, Sarah, that's lovely. Your Mum is very well-loved, and she has a cheeky smile and winks for her favourites. We try to make sure that she has the support of those who know and love her at all times; our staff are amazing, thoughtful, kind people who genuinely care.
My mother-in-law has been a resident for circa five years. The staff are amazing; they keep in regular contact, the chef cooks special foods to tempt her, and even the maintenance man smiles and waves to her. Her decline is sad, but the unwavering kindness and dedication of all the staff are humbling. She truly couldn't be in a better place. Thank you, everyone, for such kindness and love.
Thank you. Our chef is indeed special, and so are all our staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Westbourne Tower Care Home - Avery Collection.
Awards / Recognitions (18)
- 30 Jan 2026Recipient: Westbourne Tower Care Home - Avery Collection
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Westbourne Tower Care Home - Avery Collection.
Meet the Team (6)

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.
Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.
My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.
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