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Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR
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Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower Care Home - Avery Collection, Bournemouth

Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and...  

Care Provided by Westbourne Tower Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,550
Residential Dementia CareFrom £1,680From £1,780
Nursing CareFrom £1,550From £1,650
Nursing Dementia CareFrom £1,680N/A

Please note costs are subject to type of room and assessment/ care needs

Contact Westbourne Tower Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Doina Tampu-Ababei (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (17)
  • Single Rooms with ensuite Wet Room (2)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.

Parking

  • Ample parking spaces on site

Westbourne Tower Care Home - Avery Collection Reviews (292)

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10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 42 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 292 reviews.

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Showing 292 reviews matching selected criteria
Review from Belinda M (Daughter of Resident) published on 5 August 2021 Submitted via Postal Card
Overall Experience

Excellent all round, can't fault it!

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne. We are glad you are so pleased with the quality of our service.

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Review from C F (Respite Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience

I have lived in Sunrise for three and a half years. From the beginning, I have found every one of the staff helpful and polite and very willing on all occasions. Service is first-class, the rooms are very comfortable and clean. The food and drinks are good. The various facilities, depending on capability, are first-class and conducted by experienced leaders. One feels very safe and secure.

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Westbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Samantha B (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience

I cannot recommend highly enough fantastic care, spotless accommodation, tasty food and varied/excellent entertainment. Staff always communicate and encourage feedback or if any questions. Both my mother and father have had exemplary care. They love all the staff.

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Karen N (Niece of Resident) published on 15 July 2021 Submitted via Postal Card
Overall Experience

All the staff are friendly and helpful, always listen to concerns and are very reassuring. The care they give is fantastic.

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Westbourne and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from James G (Son of Resident) published on 15 July 2021 Submitted via Website
Overall Experience

Writing as the son of a resident with dementia and cancer, I have been blown away by the friendly, compassionate and professional approach of everyone I have had the pleasure of dealing with at Sunrise. Right from the very first contact to the later stages of Dad's care, we have been made to feel very comfortable with the living environment at Sunrise, along with end of life care, which has been managed sensitively with excellent communication by all staff.

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Westbourne and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members, no matter their personal circumstances. Our team works extremely hard to provide...  

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Review from Isabelle L (Friend of Resident) published on 15 July 2021 Submitted via Website
Overall Experience

Really lovely place, classy and comfortable. All the residents seem so happy, all smiling. I was visiting my friends Nan here today, and she is so happy. Would recommend it to anyone. The staff are so lovely and welcoming.

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Lorri V (Friend of Resident) published on 15 July 2021 Submitted via Website
Overall Experience
Visiting a friend today, and I was so impressed. Such a lovely home and staff!
I would highly recommend it to any of my family and even me when I reach an age.

I have been to various homes, and this is definitely my favourite.

Reply from Doina Tampu, General Manager at Westbourne Tower Care Home - Avery Collection

We are so glad to hear your positive feedback of Sunrise of Westbourne and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from F A (Niece of Resident) published on 28 June 2021 Submitted via Postal Card
Overall Experience

Fab place with fab staff.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Westbourne and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from J B (Resident / Service User) published on 5 May 2021 Submitted via Postal Card
Overall Experience

I have been so looked after during Covid. Nothing was too much trouble, and we had lots of activities and meals together in the dining room. I don't like staff wearing masks, but understand it's for our safety. The home is so clean and lovely, and the food is amazing.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Westbourne, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Iain O (Son of Resident) published on 31 March 2021 Submitted via Website
Overall Experience

Both my parents received end of life care recently. The care staff were extremely kind and professional and particularly compassionate towards them both. They have been most kind to me as a relative and went out of their way during these difficult days to allow me to visit and to share in their final journey.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home, and this extended to family members and friends.

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Review from K T (Resident / Service User) published on 23 November 2020 Submitted via Postal Card
Overall Experience
All staff very friendly and helpful.

Comfortable accommodation.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team.

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Review from Roy P (Resident / Service User) published on 23 November 2020 Submitted via Postal Card
Overall Experience

I have been here for a long time and feel like home here. I know the staff by name, and they treat me as a member of the family. I take part in lots of activities and have led some. I have a very convenient room on the ground floor with a window (looking out on the garden and road).

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Westbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Tess T (Daughter of Resident) published on 6 October 2020 Submitted via Website
Overall Experience

My mother has lived at Sunrise for 7 years, initially in assisted living and as her dementia progressed and her needs required more support she moved to Reminiscence. This home is outstanding, the staff at all levels are friendly and engaging with residents, more importantly to us is that they are well trained, skilled and make every effort to ensure that my mother's needs are met. They operate as one huge team regardless of which department they might belong to, and all staff knows my mum by name. As I write we are living with COVID and all the implications of this, yet as a family we all know that my mum is being well cared for. We cannot thank the staff enough.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Westbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Martin F (Son of Resident) published on 6 October 2020 Submitted via Website
Overall Experience
Superb staff who seem to always go the extra mile to look after the residents and to support the family. The building and rooms are very good and kept immaculately clean. There are plenty of activities, the food is very good, and the residents have a very wide choice.
I am reassured during the current Covid pandemic that my father is in good, safe hands and is being well looked after despite all the current challenges.

It is not cheap, but well worth the cost of knowing my father is in very good hands.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are delighted to hear that our dining is a stand out factor for your father. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from R T (Resident / Service User) published on 20 August 2020 Submitted via Postal Card
Overall Experience
Excellent in every way. All staff are helpful, kind, caring. Nothing is done in a hurry. Food is excellent and plenty if you require it.

Rooms are left very clean. I have no regrets coming here and you soon become used to communal living.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are delighted to hear that our dinning is a stand out factor for you. Our residents deserve the best and we ensure that they receive this from a wide variety of high quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from Michele C (Daughter of Resident) published on 14 August 2020 Submitted via Postal Card
Overall Experience

Excellent care of Mum at Sunrise of Westbourne. We have been so impressed by the standard of care and support for our Mum during the COVID pandemic.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Akville K (Friend of Resident) published on 27 July 2020 Submitted via Website
Overall Experience

My friends mum has been a resident here for 2-years. The way the home has dealt with the current situation, the care taken to keep the residents safe, and the regular contact with family and friends has been amazing.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from David L (Resident / Service User) published on 4 June 2020 Submitted via Postal Card
Overall Experience

Following the death of my wife and after researching the industry I became convinced that Sunrise was the obvious choice for me on a lifetime basis. The reasons for leaving my home were the loss of my wife, my deteriorating medical conditions, and the lack of social involvement and challenges in my life. I am pleased to say that Sunrise has satisfied my needs with the result that, at age 90 and with an active mind, I am able to undertake projects and enter the new field of art with a renewed feeling of satisfaction. In practical terms, I have an ideal, customized room, excellent meals, entertainment and welfare provided by staff and management who are motivated at the highest level.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Westbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Treated with Dignity
Food & Drink
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Review from A G (Son of Resident) published on 12 December 2019 Submitted via Postal Card
Overall Experience
Mother was suffering from anxiety and loneliness and felt unable to cope on her own. The Sunrise experience has been superb, rejuvenating her so that she is now returning to full independence.

We started a six-week respite agreement not knowing how it would work out but now we know that Sunrise is a likely candidate for further care provision, if and when the need arises.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.

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Review from N W (Brother of Resident) published on 18 November 2019 Submitted via Postal Card
Overall Experience
Staff most helpful and polite.
Bedroom most warm and comfortable.
Lounge and restaurant good and spacious. All well kept most clean and tidy. Gardens seating and car parks very good and plentiful.

Visiting times very lenient. Evening meals could be greatly improved. Outings, quizzes, music most helpful to residents.

Reply from Doina Tampu-Ababei, Acting General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Westbourne Tower Care Home - Avery Collection.

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Westbourne Tower Care Home - Avery Collection.

Meet the Team (6)

Doina Tampou-Ababei
Doina Tampou-AbabeiJob Title:General ManagerJoined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

Abigail Gardiner
Abigail GardinerJob Title:Deputy ManagerJoined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.

Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

Steve Bishop
Steve BishopJob Title:Dining Service Co-ordinatorJoined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

Kim Newton
Kim NewtonJob Title:Activities CoordinatorJoined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

Wendy Blow
Wendy BlowJob Title:Senior Director of Customer RelationsJoined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.

My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

Ewelina Tilly
Ewelina TillyJob Title:Nurse Care ManagerJoined: 2022
I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.

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