Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth BH4 9DR
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10 280 Reviews
  • Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet-friendly, so your four-legged friends can also move in.

A passionate and dedicated team ensure all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the in-house chef or arranging activities for you to enjoy.

Westbourne Tower encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is close to the beaches of Bournemouth and Poole and air, road and rail links (the mainline train station is just five minutes away) are excellent for visiting family and friends. The wider area served by the community includes Poole, Swanage, Dorchester, Weymouth, Shaftesbury and Dorset.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please note costs are subject to type of room and assessment/ care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Doina Tampu-Ababei (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private and NHS referalls
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (17)
  • Single Rooms with ensuite Wet Room (2)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.

Parking

  • Ample parking spaces on site

Westbourne Tower Care Home - Avery Collection Reviews (280)

Total of 280, showing 121-140
10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.985) out of 10, based on 60 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 280 reviews.

Overall Experience

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Date Published

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Review from Tess T (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Sunrise for 7 years, initially in assisted living and as her dementia progressed and her needs required more support she moved to Reminiscence. This home is outstanding, the staff at all levels are friendly and engaging with residents, more importantly to us is that they are well
trained, skilled and make every effort to ensure that my mother's needs are met. They operate as one huge team regardless of which department they might belong to, and all staff knows my mum by name. As I write we are living with COVID and all the implications of this, yet as a family we all know that my mum is being well cared for. We cannot thank the staff enough.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Westbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Martin F (Son of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb staff who seem to always go the extra mile to look after the residents and to support the family. The building and rooms are very good and kept immaculately clean. There are plenty of activities, the food is very good, and the residents have a very wide choice.
I am reassured during the current
Covid pandemic that my father is in good, safe hands and is being well looked after despite all the current challenges.
It is not cheap, but well worth the cost of knowing my father is in very good hands.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are delighted to hear that our dining is a stand out factor for your father. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from R T (Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way. All staff are helpful, kind, caring. Nothing is done in a hurry. Food is excellent and plenty if you require it.
Rooms are left very clean. I have no regrets coming here and you soon become used to communal living.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are delighted to hear that our dinning is a stand out factor for you. Our residents deserve the best and we ensure that they receive this from a wide variety of high quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from Michele C (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of Mum at Sunrise of Westbourne. We have been so impressed by the standard of care and support for our Mum during the COVID pandemic.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Akville K (Friend of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends mum has been a resident here for 2-years. The way the home has dealt with the current situation, the care taken to keep the residents safe, and the regular contact with family and friends has been amazing.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from David L (Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the death of my wife and after researching the industry I became convinced that Sunrise was the obvious choice for me on a lifetime basis. The reasons for leaving my home were the loss of my wife, my deteriorating medical conditions, and the lack of social involvement and challenges in my
life. I am pleased to say that Sunrise has satisfied my needs with the result that, at age 90 and with an active mind, I am able to undertake projects and enter the new field of art with a renewed feeling of satisfaction. In practical terms, I have an ideal, customized room, excellent meals, entertainment and welfare provided by staff and management who are motivated at the highest level.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Westbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from A G (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was suffering from anxiety and loneliness and felt unable to cope on her own. The Sunrise experience has been superb, rejuvenating her so that she is now returning to full independence.
We started a six-week respite agreement not knowing how it would work out but now we know that Sunrise is
a likely candidate for further care provision, if and when the need arises.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.

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Review from N W (Brother of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff most helpful and polite.
Bedroom most warm and comfortable.
Lounge and restaurant good and spacious. All well kept most clean and tidy. Gardens seating and car parks very good and plentiful.
Visiting times very lenient. Evening meals could be greatly improved. Outings, quizzes, music most
helpful to residents.

Reply from Doina Tampu-Ababei, Acting General Manager at Westbourne Tower Care Home - Avery Collection

Here at Sunrise of Westbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Lynsey G (Friend of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partners mum has been here for over a year now, and I have visited numerous times. It’s a wonderful environment, every staff member I have met, seems engaged, exceptionally knowledgeable and helpful. My partners mum loves living here and chose to stay after a period of respite because it worked so
well for her. They have enabled her to continue to enjoy the things that make her happy and in turn that has helped her health tremendously.

Reply from Doina Tampu-Ababei, General Manager at Westbourne Tower Care Home - Avery Collection

At Sunrise of Westbourne, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your partners mum.

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Review from C S (Friend of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise has been excellent in every way and provided 1st class respite care to my partners mum and allowed her to rest and recuperate following a difficult time in hospital. We are grateful to all at Sunrise for everything they have done and can see how much my partners mum has benefitted from her respite
stay at Sunrise of Westbourne.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your partner's mothers stay with us and looking forward to welcoming them back in the future if their requirements change.

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Review from P H (Sister of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family were always welcomed with courtesy and professionalism whenever we visited, by all staff. Thank you, it was greatly appreciated.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from B M (Friend of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend. The staff were extremely helpful and friendly. A great "feel" for the place. Very clean and fantastically new refurbished rooms. My friend is very happy here.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from C R (Daughter of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've known several of the residents over many years that have gone here and seen how well they are looked after, the level of engagement of the staff and the attention to catering, activities and non-core functions over and above the carers that deal with the day-to-day. Everyone is known by name and
their history. Recently, I moved my mother here after moving from Hampshire to Dorset. She has a lovely room, they have made progress quickly with the nursing staff on some of her medical issues and Mum is settling in very well. I like that many of the key staff have been here a very long time and the current ratings are well deserved. Nothing is ever perfect and there are always wrinkles, the difference here is that everyone wants to try to solve it to give every resident a good quality of life and a comfortable experience. Well done Sunrise. Please keep up the good work.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Margaret S (Respite Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very pleased to be able to get an emergency respite room as quickly as we needed it and once I was here, for what turned out to be five weeks, I immediately felt comfortable and welcome because of the friendliness and professionalism of the management and care staff.
The restaurant
was well run with attentive staff and the daily menu changes offered by the executive chef gave me a wide choice of healthy meals.
But during my stay, it was the attention of all the young care staff, who were kind, caring and lovely to speak to, which was the highlight.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you both back in the future, if your requirements change.

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Review from Thomas B (Grandson of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and the service at Sunrise of Westbourne is outstanding. My nan is extremely well cared for and the staff are very bright and bubbly. Nan has been there for a couple of years now and they joke around and laugh a lot; which is really lovely as it makes for a very friendly environment
and we joke within the family and call it 'the hotel' - and it really is like that. The chef is amazing! He really looks after everyone so well. Nan has always loved her food and she often tells me about the special dishes the chef has done just for her. I eat there for lunch whenever I visit. The food is excellent.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Chris S (Grandson of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved into Sunrise a few months ago and we couldn’t be happier with the level of care and the facilities. She is very happy there.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Samuel M (Friend of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My girlfriend's Nan is in Sunrise and has loved her stay there, she even went on a recent skiing trip with the care home's help which she had always dreamed of. I’ve been in and visited a few times with her and there are always lots of activities for residents to choose from alongside the excellent
food and lounge area where their friends and families can always come in and visit. The staff are always really friendly and overall, it’s an excellent care home.

Reply from James Glanville, General Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives

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Review from Jo W (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about 6 months - year. All of the staff are very attentive and actually care. They are all friendly and lovely, especially the activities man and the BOC are extremely helpful. My mum is now safe and it is a big weight off my mind knowing she is fed and happy. Lots of trips
to go on, food is good and rooms are well decorated. I have sung their praises many times.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

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Review from J M (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A safe and caring environment for my parents to spend their final years. Respectful staff, dignified care. Excellent end of life care.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

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Review from Geoffrey O (Partner of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard is excellent and the food is very good.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (704 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 713 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (16)

Meet the Team (6)

Doina

Doina Tampou-Ababei

Job Title: General Manager

Joined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

Abigail

Abigail Gardiner

Job Title: Deputy Manager

Joined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.


Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

Steve

Steve Bishop

Job Title: Dining Service Co-ordinator

Joined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

Kim

Kim Newton

Job Title: Activities Coordinator

Joined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

Wendy

Wendy Blow

Job Title: Senior Director of Customer Relations

Joined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.


My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

Ewelina

Ewelina Tilly

Job Title: Nurse Care Manager

Joined: 2022

I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.

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