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Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR
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Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower Care Home - Avery Collection, Bournemouth

Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and...  

Care Provided by Westbourne Tower Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,550
Residential Dementia CareFrom £1,680From £1,780
Nursing CareFrom £1,550From £1,650
Nursing Dementia CareFrom £1,680N/A

Please note costs are subject to type of room and assessment/ care needs

Contact Westbourne Tower Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Doina Tampu-Ababei (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (17)
  • Single Rooms with ensuite Wet Room (2)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.

Parking

  • Ample parking spaces on site

Westbourne Tower Care Home - Avery Collection Reviews (292)

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10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 42 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 292 reviews.

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Showing 292 reviews matching selected criteria
Review from Robin B (Son of Resident) published on 3 September 2018 Submitted via Website
Overall Experience

Sunrise Westbourne is a lovely place, in a wonderful location. Friendly and attentive staff, very well appointed rooms, plenty of activity and interaction, freshly prepared food (we sat down to lunch together - delicious!) and lots of entertainment. It's a short distance from the beach and there are lots of amenities nearby.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team.

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Review from Lia M (Niece of Resident) published on 21 August 2018 Submitted via Postal Card
Overall Experience
My aunt is healthier and happier than she has been for years.

The family are reassured every time we visit that she is safe and happy and my aunt tells us how much she enjoys life at the home.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

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Review from R B (Friend of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience

All the carers whatever their particular part in aiding the resident and their visitors are very helpful and kind making life much easier and happier for one's advancing years. Their polite manner and caring attitude make the building seem a happy place. The meals are inviting as they are a sensible size for older people.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

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Review from Betty M (Relative of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience
I have visited resident many times over the past 2 1/2 years. He is always very happy and content. The staff are always cheerful and ready to help if needed.

All parts of the home are very clean and comfortable at all times. I have eaten in the restaurant many times and have always enjoyed my meals. Please keep it up I may want to come and join you.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
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Treated with Dignity
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Review from B W (Respite Resident) published on 17 July 2018 Submitted via Postal Card
Overall Experience

Enjoyed very much.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary B (Respite Resident) published on 17 July 2018 Submitted via Postal Card
Overall Experience

Very nice and the staff are very helpful.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C P (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card
Overall Experience
Mum has only been at Sunrise for 2 weeks but she is settling in very well. The staff are kind and helpful and mum has a very good rapport with them already.

I am delighted with the care received and I am so glad I chose Sunrise of Westbourne for my mum.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.

The Sunrise of Westbourne Team

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Review from A M (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card
Overall Experience

My Mum has only been at Sunrise for a few weeks but from the minute we walked through the door there was a warm welcome. Anything we needed and questions have always been quickly sorted. All staff have been so caring and friendly. Mum has settled for more quickly than I expected. The home itself is beautiful, the coffee shop, lounge and dining room are perfect. Wonderful atmosphere.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Value for Money
Review from Harry S (Friend of Resident) published on 22 June 2018 Submitted via Website
Overall Experience

Care for residents is very personalised and lovely staff help this! My friend is very happy with the care provided and I believe he is treated very well.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their friends and families' lives.

The Sunrise of Westbourne Team

Facilities
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Treated with Dignity
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Review from E B (Day Care Service User) published on 12 June 2018 Submitted via Postal Card
Overall Experience

We love to come to Sunrise of Westbourne. We always feel much happier after a visit. The food was very good. We have been coming here for years and are getting nearer to moving in.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eliot B (Great-Nephew of Resident) published on 21 May 2018 Submitted via Website
Overall Experience

Helpful, warm and kind staff who are extremely attentive to the needs of the residents. This is such a comfort to the family.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
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Review from Neil G (Son of Resident) published on 21 May 2018 Submitted via Website
Overall Experience
The stable, dedicated care team proved to be up to the task of looking after mum 24/7. Mum was always treated with dignity and respect even though her behaviour, though polite, could test a person’s patience at times!
It would be inappropriate to single out or name any one particular staff member, suffice to say, there were many special moments when those individuals concerned raised the title of ‘carer’ to an altogether higher level. We also knew there were many actions that went unobserved or acknowledged.

Knowing and seeing mum in such an environment, gave her whole family great peace of mind and the freeness to spend quality time with her, safe in the knowledge that her routine care was so well attended to. The Sunrise community rapidly became her 'home'.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanna B (Relative of Resident) published on 10 May 2018 Submitted via Website
Overall Experience

Incredible care of my great aunt, huge support, kindness and care. She is treated with patience and dignity. Visitors are always welcome and the management are excellent.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Abigail B (Friend of Resident) published on 10 May 2018 Submitted via Website
Overall Experience

Couldn’t recommend Sunrise of Westbourne anymore. Beautiful care home with a fantastic staff that are so passionate about the care they deliver.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sophie L (Relative of Resident) published on 2 May 2018 Submitted via Postal Card
Overall Experience

My nan is a resident at Sunrise of Westbourne and she is very well cared for and always seems very happy when I come in to visit her. Recently my mum passed away and all the Sunrise Staff were extremely kind to my nan and me. I always enjoy coming into visit as it's a relaxing place to be and all the staff are lovely.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Westbourne – particularly at such a difficult time.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great...  

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Review from Ronnie S (Friend of Resident) published on 24 April 2018 Submitted via Website
Overall Experience

My friend moved into this beautiful home 3 years ago, the love compassion and specialist Dementia care she received is second to none. It moves me to tears just thinking about the dignity she retained during this difficult time. The staff were always so upbeat and welcoming, I will miss going in there I felt that I was part of the Sunrise family.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara M (Resident / Service User) published on 24 April 2018 Submitted via Postal Card
Overall Experience

I arrived at Sunrise seriously ill, chronic Asthma and Bronchitis. No help had been provided elsewhere. Sunrise too over, knowledgeable and experienced carers. 'The best of hospital treat'. I recommend it's organisation and achievement.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S L (Granddaughter of Resident) published on 11 April 2018 Submitted via Postal Card
Overall Experience

Kind, caring staff with lovely facilities.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience
My father moved here for a two-week stay and was so happy that he is staying permanently!
His family are pleased and relieved to see him so well cared for and relaxed as he has no responsibilities and worries.
I have spent a lot of time with him on my visits and am impressed by the quality of care and kindness of staff and involvement of managers.

Thank you!

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I L (Grandson of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

My granddad was very happy here. Great staff and good company.

Reply from Marketing, Marketing at Westbourne Tower Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Westbourne Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Westbourne Tower Care Home - Avery Collection.

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Westbourne Tower Care Home - Avery Collection.

Meet the Team (6)

Doina Tampou-Ababei
Doina Tampou-AbabeiJob Title:General ManagerJoined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

Abigail Gardiner
Abigail GardinerJob Title:Deputy ManagerJoined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.

Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

Steve Bishop
Steve BishopJob Title:Dining Service Co-ordinatorJoined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

Kim Newton
Kim NewtonJob Title:Activities CoordinatorJoined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

Wendy Blow
Wendy BlowJob Title:Senior Director of Customer RelationsJoined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.

My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

Ewelina Tilly
Ewelina TillyJob Title:Nurse Care ManagerJoined: 2022
I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.

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