Westbourne Tower Care Home - Avery Collection

Rooms are left very clean. I have no regrets coming here and you soon become used to communal living.

Excellent care of Mum at Sunrise of Westbourne. We have been so impressed by the standard of care and support for our Mum during the COVID pandemic.

My friends mum has been a resident here for 2-years. The way the home has dealt with the current situation, the care taken to keep the residents safe, and the regular contact with family and friends has been amazing.

Following the death of my wife and after researching the industry I became convinced that Sunrise was the obvious choice for me on a lifetime basis. The reasons for leaving my home were the loss of my wife, my deteriorating medical conditions, and the lack of social involvement and challenges in my life. I am pleased to say that Sunrise has satisfied my needs with the result that, at age 90 and with an active mind, I am able to undertake projects and enter the new field of art with a renewed feeling of satisfaction. In practical terms, I have an ideal, customized room, excellent meals, entertainment and welfare provided by staff and management who are motivated at the highest level.

We started a six-week respite agreement not knowing how it would work out but now we know that Sunrise is a likely candidate for further care provision, if and when the need arises.

Visiting times very lenient. Evening meals could be greatly improved. Outings, quizzes, music most helpful to residents.

My partners mum has been here for over a year now, and I have visited numerous times. It’s a wonderful environment, every staff member I have met, seems engaged, exceptionally knowledgeable and helpful. My partners mum loves living here and chose to stay after a period of respite because it worked so well for her. They have enabled her to continue to enjoy the things that make her happy and in turn that has helped her health tremendously.

Sunrise has been excellent in every way and provided 1st class respite care to my partners mum and allowed her to rest and recuperate following a difficult time in hospital. We are grateful to all at Sunrise for everything they have done and can see how much my partners mum has benefitted from her respite stay at Sunrise of Westbourne.

My family were always welcomed with courtesy and professionalism whenever we visited, by all staff. Thank you, it was greatly appreciated.

I visited a friend. The staff were extremely helpful and friendly. A great "feel" for the place. Very clean and fantastically new refurbished rooms. My friend is very happy here.

I've known several of the residents over many years that have gone here and seen how well they are looked after, the level of engagement of the staff and the attention to catering, activities and non-core functions over and above the carers that deal with the day-to-day. Everyone is known by name and their history. Recently, I moved my mother here after moving from Hampshire to Dorset. She has a lovely room, they have made progress quickly with the nursing staff on some of her medical issues and Mum is settling in very well. I like that many of the key staff have been here a very long time and the current ratings are well deserved. Nothing is ever perfect and there are always wrinkles, the difference here is that everyone wants to try to solve it to give every resident a good quality of life and a comfortable experience. Well done Sunrise. Please keep up the good work.

But during my stay, it was the attention of all the young care staff, who were kind, caring and lovely to speak to, which was the highlight.

The level of care and the service at Sunrise of Westbourne is outstanding. My nan is extremely well cared for and the staff are very bright and bubbly. Nan has been there for a couple of years now and they joke around and laugh a lot; which is really lovely as it makes for a very friendly environment and we joke within the family and call it 'the hotel' - and it really is like that. The chef is amazing! He really looks after everyone so well. Nan has always loved her food and she often tells me about the special dishes the chef has done just for her. I eat there for lunch whenever I visit. The food is excellent.

My Nan moved into Sunrise a few months ago and we couldn’t be happier with the level of care and the facilities. She is very happy there.

My girlfriend's Nan is in Sunrise and has loved her stay there, she even went on a recent skiing trip with the care home's help which she had always dreamed of. I’ve been in and visited a few times with her and there are always lots of activities for residents to choose from alongside the excellent food and lounge area where their friends and families can always come in and visit. The staff are always really friendly and overall, it’s an excellent care home.

My mum has been here for about 6 months - year. All of the staff are very attentive and actually care. They are all friendly and lovely, especially the activities man and the BOC are extremely helpful. My mum is now safe and it is a big weight off my mind knowing she is fed and happy. Lots of trips to go on, food is good and rooms are well decorated. I have sung their praises many times.

A safe and caring environment for my parents to spend their final years. Respectful staff, dignified care. Excellent end of life care.

Standard is excellent and the food is very good.

Very impressed by the attitude of the staff, no rush, just steady patience. The use of Christian names and a feeling of friendship and understanding. The meals are practical and service excellent. Accommodation is of a high standard and I am leaving with my two-week stay feeling so much younger than my present age of 88. If I should need any other respite in the future, I will use this home. Value for money? Yes!

We received a warm welcome from the moment we walked in the door and the care provided by the team on Dad's floor has been exceptional. The staff all seem very happy and are all prepared to go the extra mile for Dad, especially during the critical settling in period. There are plenty of activities taking place and food is also very good. The most impressive thing however, is the sheer number of staff on hand at any time of the day and their willingness to help with any need or query. They are all wonderful and can't thank them enough!