Westbourne Tower Care Home - Avery Collection

Well looked after, though sometimes seems short of staff. The food was excellent but since last year, meals are not nearly as good. Needs more help as eyesight is very poor.

When she's here, she is better than she's been over the last few months.

My very good friend resided in the 'Reminiscence Suite' at Sunrise. All the staff were delightful, despite what they had to suffer. I am so pleased her end of life was dignified.

My mother took a little while to settle due to her dementia, but the staff were always kind and patient with her. She is now happy and contented in her own way, and says she loves being here. The staff are always friendly and keep me informed at all times.

Many thanks to all staff for all their hard work.

The staff are very helpful and understanding. The food is excellent and I have just had a coffee with cake. I do attend some of the activities and enjoy the music and keep fit.

Overall, I feel that my mother is very well cared for. The nursing staff are very proficient and professional. We are very impressed with the kindness and helpfulness of the carers who treat the residents with respect and compassion. There are a reasonable number of organised activities. We are less impressed with the management - constant changes at the top which we are never informed about. This is very unsettling and could be much better handled! But, all in all, we feel Sunrise does well!

When I visit my friend, all is clean tidy. Overall excellent service and friendly staff.

Excellent, mother has really settled in and enjoys all the activities.

Sunrise does not feel like a care home. It has the atmosphere of a 5-star hotel and the staff are so kind they feel like family. They respond quickly to mums changing needs, often calling in external professionals promptly and always keep the family well informed. I would highly recommend Sunrise to anyone looking for the absolute best care.

We are happy with the service that Sunrise provides in most respects. We live over 200 miles away and can only visit once a month, but staff are very good at keeping us up to date over the telephone.

It is very difficult for me to assess this home as I am in for assisted living and luckily for me, I don't need much assistance, but I find this is more of a home for people with dementia. You will now understand why I have difficulty in making an assessment, as my needs are completely different from the majority in this particular Sunrise.

The staff in Sunrise are very helpful and nothing is too much trouble.

My overriding memory of Sunrise will be the great dignity with which my Mother-in-law was treated in her last week/days. She was cared for beautifully and the level of care was fantastic. To go in and see that she had had her lipstick put on and hair combed in the last hours meant so much.

I have been very happy since I moved here.

I have settled in at Sunrise. The staff are very kind and helpful.

Excellent and friendly atmosphere in delightful surroundings, most appreciative staff. This and issues indicated below. In the survey helped persuade me to become a volunteer after visiting a resident who has now passed away.

Since my husband was admitted, I have nothing but admiration for all the staff. Their caring attitude is second to none. I can now relax knowing he is being looked after and loved.

The only thing we can complain about is the laundry. Things are in the room returned from the laundry which are not my dad's and after screwed up in the drawer.

I am very happy here, the staff are really kind.