Westbourne Tower Care Home - Avery Collection

I am very happy living in Sunrise of Westbourne the staff are very kind and helpful.

Prices are expensive and continually increasing at greater than general inflation.

My auntie is very happy in Sunrise of Westbourne settled very well. The care she received is excellent, staff are always polite, friendly, most caring. My auntie doesn't feel she is in a home, it's like being on holiday in a beautiful hotel.

Am happy living here. I like my room and can bring possessions with me which is a great advantage and makes it feel homely.

I feel very happy here.

My father is moving into his last weeks and the nursing and care staff have really helped us at these difficult times. Some of them put themselves out extensively and are always supportive and caring to the whole family, especially my mother who is watching it happen to my father.

I am happy that my dog was able to join me in here at Sunrise of Westbourne. Very happy in my room and staff are very good.

Staff are always helpful. They are "to hand" and prepared on each visit I have made in the past year 2016. I look forward to each visit and I'm always made to feel very welcome.

Satisfactory care home carers are helpful.

Enjoyable care setting with kind staff lots of activities to choose from.

I have been here a few years now. I enjoy living here and have made friends. Helpful staff and the food is good lots of choices.

Extremely happy and confident with the quality of service being provided to my mother. Due to her illness, her behaviour can be both erratic and challenging. However, staff have a good understanding and deal with those challenges in a controlled and professional manner, ensuring her needs are met and her dignity maintained. Staff are both friendly and professional and keep me well informed regarding her care and any complications that may arise.

Overall, very happy with the quality of service provided to my mother and would recommend the home to others in a similar situation.

I find all the staff are kind and helpful and nothing is too much trouble.

He really enjoys the food and maybe a bit too much as I needed to buy bigger clothes!! Any problems the staff have rung me and it gives me peace of mind knowing they are looking after him.

Sunrise of Westbourne provide very nice rooms, friendly staff and a good standard of service, but naturally, residents do not always wish to be in a care home. However, this one I believe is one of the best.

I have always found the staff friendly and helpful and the residents to be clean, tidy and welcoming.

I moved in here with my husband. It provided us with a lovely home together. I love all the activities and the staff are very kind.

My mother always appears happy and well cared for in the home.

Living some 180 miles from my uncle, by having him in residence at Sunrise, we know that he is well cared for, and as a result, we are not worrying about how he is coping. Also if anything went wrong with him, eg sudden deterioration in health, then we would be informed at once. The quality of care that we have witnessed is excellent, with plenty of activities too that are in house. Being active he is also able to go out and enjoy the local environment, but we always have the reassurance that he is returning to Sunrise where he is well cared for and his personal needs are attended to. The size of his room also lets him bring with him some favourite items of furniture, like his desk etc, which lets him carry on with a lot of things he used to do, when in his own home.

My mother seems very settled in the home although her memory is getting poorer. Sometimes there seems a lack of Carers especially after lunch when we come to visit and she needs the toilet and we feel that we shouldn't have to do the job of the carer. Also quite often there is no activity on in the evening and feel that it wouldn't take much to pop a DVD on the TV in the activities room or put "Egg Heads" on after supper so that residents can have the option to sit there rather than shut away in their rooms. My mother gets very despondent in the evening when she is tired and needs distractions. The activities during the day are excellent and the staff do a very good job.