Westbourne Tower Care Home - Avery Collection

16/18 Poole Road, Westbourne, Bournemouth BH4 9DR
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10 280 Reviews
  • Westbourne Tower Care Home - Avery Collection, Bournemouth
Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.

Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.

The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet-friendly, so your four-legged friends can also move in.

A passionate and dedicated team ensure all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the in-house chef or arranging activities for you to enjoy.

Westbourne Tower encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is close to the beaches of Bournemouth and Poole and air, road and rail links (the mainline train station is just five minutes away) are excellent for visiting family and friends. The wider area served by the community includes Poole, Swanage, Dorchester, Weymouth, Shaftesbury and Dorset.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 114 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please note costs are subject to type of room and assessment/ care needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Doina Tampu-Ababei (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private and NHS referalls
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (17)
  • Single Rooms with ensuite Wet Room (2)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.

Parking

  • Ample parking spaces on site

Westbourne Tower Care Home - Avery Collection Reviews (280)

Total of 280, showing 241-260
10

Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.985) out of 10, based on 60 reviews in the last 2 years. Over all time Westbourne Tower Care Home - Avery Collection has 280 reviews.

Overall Experience

  • 239
  • 35
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Date Published

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Review from Muriel M (Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for five years and can strongly say that this is the best thing that could of happened to me. The staff are very helpful and it is important to me knowing that if I had a fall or any other incident, I would get help right away.

Reply from UK Marketing, Marketing Assistant at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

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Review from F (Son of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems very settled in the home although her memory is getting poorer. Sometimes there seems a lack of Carers especially after lunch when we come to visit and she needs the toilet and we feel that we shouldn't have to do the job of the carer. Also quite often there is no activity on in the
evening and feel that it wouldn't take much to pop a DVD on the TV in the activities room or put "Egg Heads" on after supper so that residents can have the option to sit there rather than shut away in their rooms. My mother gets very despondent in the evening when she is tired and needs distractions. The activities during the day are excellent and the staff do a very good job.

Reply from UK Marketing, Marketing Assistant at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I will make sure to pass your feedback on to the rest of the team.
The Sunrise of Westbourne Team

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Review from Alan T (Nephew of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living some 180 miles from my uncle, by having him in residence at Sunrise, we know that he is well cared for, and as a result, we are not worrying about how he is coping. Also if anything went wrong with him, eg sudden deterioration in health, then we would be informed at once. The quality of care
that we have witnessed is excellent, with plenty of activities too that are in house. Being active he is also able to go out and enjoy the local environment, but we always have the reassurance that he is returning to Sunrise where he is well cared for and his personal needs are attended to. The size of his room also lets him bring with him some favourite items of furniture, like his desk etc, which lets him carry on with a lot of things he used to do, when in his own home.

Reply from UK Marketing, Marketing Assistant at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

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Review from H H (Relative of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first visit to the home, everything was very nice. we had lunch with my mother, it was really nice and we were made very welcome.

Reply from UK Marketing, Marketing Assistant at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Staff

Activities

Management

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Value for Money

Review from Sandra N (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a superb rest home and the staff are so helpful it is very pleasant to be able to visit my mother in comfortable surroundings at any time.

Reply from UK Marketing, Marketing Assistant at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team.

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Review from Wendy S (Daughter-in-law of Resident) published on 3 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the permanent staff friendly and good, some temp staff are not so good. Dad seems very happy and enjoys his meals. The main staff are always helpful if I have questions but as I report back to the brothers it would be helpful to have regular meetings with staff for an update on his health and
behaviour.

Reply from UK Marketing, Marketing Assistant at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I have fed your feedback back to the team to see what can be arranged.
The Sunrise of Westbourne Team

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Review from Kay W (Daughter of Resident) published on 28 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very impressed with the facility, staff and the treatment given to my mother thus far. Everyone most kind and supportive to her and myself at this difficult time. I feel my mother is in safe and capable hands and I can rest easy knowing she is being taken care of.

Reply from UK Marketing, Marketing Assistant at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Westbourne Team

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Care / Support

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Treated with Dignity

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Staff

Activities

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Review from G O (Son of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience was very good and on the final day of my mum's life, the level of care was excellent.

Reply from UK Marketing, Marketing Manager at Westbourne Tower Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Westbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Thank you for sharing your experience.
The Sunrise of Westbourne Team

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Review from Shirley P (Niece of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with most things but have to keep reminding staff to take my relative to the hairdressers, nails and activities as she does not remember and staff are inclined to forget she does not remember any of these things.

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Review from Neil M (Son of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Sunrise for a period of 15 months before he passed away on the 9th of September 2016. He received outstanding care right from day one and the staff were so friendly and caring. He settled in quickly and I am pleased to say that he was happy there, which was something I did not expect, as
he had been a very independent and proud man who I thought would not take kindly to the regime of care home.
The atmosphere was cheerful, professional and there were never any of the unpleasant smells that are sometimes evident in such establishments. The food on the whole, was good and varied. The end of life care I can only describe as exceptional.

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Review from D J (Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone has been most kind and helpful.

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Review from Alison M (Daughter of Resident) published on 13 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the wonderful care and attention to detail given to my mother during the first 2 months of her stay at Sunrise of Westbourne. The level of care is of great comfort to mum and me. Timely help is always at hand and the staff are friendly and attentive. Mum particularly enjoys the 'spa' baths
which are a real treat. Prior to coming to Westbourne mum was basically housebound - now she is able to enjoy the company of others and socialise more.
Thank you on behalf of my mother, myself and my brother.

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Review from B K (Resident) assisted by family/friend published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole carers and staff are kind and caring. Sometimes I feel I could have more time with them when I need help.

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Review from R C (Aunt of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole Sunrise of Westbourne caters for my aunt's needs. The staff, carers etc are kind and in the main helpful and prepared to listen. Sometimes (especially weekend) she feels that carers are in a hurry and not able to help her as much as she feels she needs. She loves her room and the garden.

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Review from Jane E (Daughter of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Sunrise of Westbourne for just short of 9 years. I know she wasn't always the easiest of residents. She had a strong opinion and voiced her views readily. However, she was always happy and well cared for by all the staff. She died at Sunrise surrounded by staff who cared beautifully
for her right until the end. We couldn't have asked for more.

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Review from Gillian M (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Sunrise for 9 years and in all that time she was very well looked after. Any upsets were soon dealt with and we were happy knowing she was in a safe and happy environment. In her last few days we couldn't fault the care and love given.

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Review from Pauline B (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Sunrise in Westbourne for nine years. During this time, she was treated with dignity and care. She was very comfortable and in the early years enjoyed all the trips out. She always enjoyed the meals and wine with lunch and dinner and the companionship of the other residents.
The staff were very respectful and caring and the home was always warm, clean and welcoming. As family, we were always welcomed to visit her at any time.
She passed away peacefully and the end of life care in her last few days will always make me feel grateful that she was treated so kindly and with such professionalism.
I would have no hesitation in recommending Sunrise to anybody planning to be a resident or family looking to place an older person. I think I would like to go there myself when the time comes!

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Review from Rose G (Daughter of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic Care Home - everyone is extremely friendly, excellent care from Carers, Nurses & Staff. Very comfortable surroundings. We can visit Mum whenever we want. The residents all look happy and a very good activity programme daily.

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Review from Daphne W (Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and friendly people. Food excellent, here only a short time but very pleased with all I have experienced so far.

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Review from Angela (Daughter of Resident) published on 5 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given by Sunrise. I never go there to visit without someone coming in to check that everything is alright and to see if we need anything or any help. If I pass a carer in the corridor (and it is hard not to because there are so many!) I am always spoken to and given a friendly
smile. It is not always easy to deal with residents who may be distressed or disorientated, but the carers at Sunrise seem to have an endless capacity for patience and humour for all the family.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Westbourne Tower Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Westbourne Tower Care Home - Avery Collection is calculated as follows: ( (704 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 713 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbourne Tower Care Home - Avery Collection is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (16)

Meet the Team (6)

Doina

Doina Tampou-Ababei

Job Title: General Manager

Joined: 2015

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

Abigail

Abigail Gardiner

Job Title: Deputy Manager

Joined: 2008

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.


Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

Steve

Steve Bishop

Job Title: Dining Service Co-ordinator

Joined: 2007

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

Kim

Kim Newton

Job Title: Activities Coordinator

Joined: 2018

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

Wendy

Wendy Blow

Job Title: Senior Director of Customer Relations

Joined: 2006

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.


My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

Ewelina

Ewelina Tilly

Job Title: Nurse Care Manager

Joined: 2022

I have worked in the care sector since 2012, predominantly in dedicated dementia homes. I have been in co-ordinating positions since 2016. I am currently studying to become a Nursing Associate and my ultimate goal is to become a Registered Nurse. I am passionate about person-centred care and ensuring that our residents live their lives as well as they wish, always upholding their wishes and preferences.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.

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