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- Westbourne Tower Care Home - Avery Collection







Westbourne Tower, a premium provider of dementia care, nursing care and residential care, is ideally situated within easy access to the centre of Bournemouth.
Rooms dedicated to respite stays following a hospital visit or when your carer is on holiday. The care home has 114 beds and on-site nursing facilities.
The care home is located a short distance from the centre of Bournemouth, offering a wide range of accommodation options and...
Care Provided by Westbourne Tower Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 114 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note costs are subject to type of room and assessment/ care needs
The price(s) shown are provided by the care home. Contact Westbourne Tower Care Home - Avery Collection for full pricing details and T&Cs.
Contact Westbourne Tower Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Doina Tampu-Ababei (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2022
- Number of floors: 4
Room Information
- Single Rooms (73)
- Couples/Companion Rooms (17)
- Single Rooms with ensuite Wet Room (2)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors are welcome, teas and coffees are complementary, visiting is at any time and there is no need to pre-book.
Parking
- Ample parking spaces on site
Westbourne Tower Care Home - Avery Collection Reviews (292)
Westbourne Tower Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 42 reviews in the last 2 years.
Over all time Westbourne Tower Care Home - Avery Collection has 292 reviews.
Very happy with most things but have to keep reminding staff to take my relative to the hairdressers, nails and activities as she does not remember and staff are inclined to forget she does not remember any of these things.
The atmosphere was cheerful, professional and there were never any of the unpleasant smells that are sometimes evident in such establishments. The food on the whole, was good and varied. The end of life care I can only describe as exceptional.
Everyone has been most kind and helpful.
Thank you on behalf of my mother, myself and my brother.
On the whole carers and staff are kind and caring. Sometimes I feel I could have more time with them when I need help.
On the whole Sunrise of Westbourne caters for my aunt's needs. The staff, carers etc are kind and in the main helpful and prepared to listen. Sometimes (especially weekend) she feels that carers are in a hurry and not able to help her as much as she feels she needs. She loves her room and the garden.
My mother lived at Sunrise of Westbourne for just short of 9 years. I know she wasn't always the easiest of residents. She had a strong opinion and voiced her views readily. However, she was always happy and well cared for by all the staff. She died at Sunrise surrounded by staff who cared beautifully for her right until the end. We couldn't have asked for more.
My mother was at Sunrise for 9 years and in all that time she was very well looked after. Any upsets were soon dealt with and we were happy knowing she was in a safe and happy environment. In her last few days we couldn't fault the care and love given.
The staff were very respectful and caring and the home was always warm, clean and welcoming. As family, we were always welcomed to visit her at any time.
She passed away peacefully and the end of life care in her last few days will always make me feel grateful that she was treated so kindly and with such professionalism.
I would have no hesitation in recommending Sunrise to anybody planning to be a resident or family looking to place an older person. I think I would like to go there myself when the time comes!
Fantastic Care Home - everyone is extremely friendly, excellent care from Carers, Nurses & Staff. Very comfortable surroundings. We can visit Mum whenever we want. The residents all look happy and a very good activity programme daily.
Very comfortable and friendly people. Food excellent, here only a short time but very pleased with all I have experienced so far.
I cannot fault the care given by Sunrise. I never go there to visit without someone coming in to check that everything is alright and to see if we need anything or any help. If I pass a carer in the corridor (and it is hard not to because there are so many!) I am always spoken to and given a friendly smile. It is not always easy to deal with residents who may be distressed or disorientated, but the carers at Sunrise seem to have an endless capacity for patience and humour for all the family.
Generally Sunrise is a caring home. Some residents are much favoured and made a fuss of but not me. I think it is not me- I have done everything "by the book". Lots of times I appear to be ignorant. I like Sunrise the environment, the residents and most of the staff but there are staff who fuss over some residents as a matter of course.
Everyone very helpful and friendly, my grandad has been here nearly a year now and has been very happy with the care, which is more important than my opinion as he lives here. All excellent.
My mother was in the home four years ago, the care here was excellent then, now my husband is here, and has been here 1 year and 3 months and the standard is still as excellent as it was four years ago. He elected to stay here because he thought it was so wonderful. One of his favourite things is going out on the mini bus 3 times a week.
I would give 85%, losing points for a lot of favouritism with staff and some of the residents and some meals are repeated too often, otherwise I am very happy here and I would certainly recommend it.
Giving her a buddy or helper for her first few days to help her settle in would have been helpful to her as well. She wandered around and would not sit down due to being scared and cried a lot due to not understanding where she was, or why she was there, not knowing any of the residents or staff made it a massive move for mum and not being in her own home with all the familiarity that goes with that I think accelerated her dementia.
As time has gone on she is settling better knows more of the carers and has favorite ones which is nice for her.
She still wanders I feel that walks outside just round the gardens once a day for 10 mins would settle her a little, as she has always been a great walker and now feels restricted.
I believe her dementia has worsened since going into the home and her appetite has also got worse. Her contentment level has gone up and she cries less now than she did when she was at home on her own with carers going in on a regular basis.
So she is happier now but still unsettled and wanders but she rarely cries in front of me which makes my visits a joy as I love to see her smile.
Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and wellbeing of you mum and all of our residents. We would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager on your next visit so that we can explore your concerns fully. The Sunrise Team
My mother has been a resident here for seven and a half years. Overall I am satisfied with her care but there have been occasions I've had to complain about the state of her room re cleanliness, which were resolved. On a more serious note, I had to battle for many weeks to get bed rails put on her bed to ensure her safety having had several falls out of bed. This almost resulted in moving my other out. Sadly over the seven years the level of staffing seems to have been reduced resulting in my opinion of staff not having the time to carry out duties also change in management recently has not been good with little or no interaction with family members. Overall feeling the home is not as good as it was.
Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and wellbeing of all of our residents. We regret that you are disappointed with the level of communication with family members and would like understand this further. We would be grateful...
Having been in a previous care home it is like moving into the Ritz from the work home. Being almost blind, whilst I can see little of my environment, I feel safe and help is never further than a request away. The food is fantastic and being blind is always presented so I am able to eat it. Not being able to see myself my friends always tell me I look smart and dressed in coordinated outfits. Being blind my friend has helped me fill out this form.
I transferred my father from another care home and he was immediately much happier and more relaxed at Sunrise. He has been very well looked after. He can do very little now as he is 96, but entertainment is provided for him everyday in the way of live music and various singers. He is also taken out on little trips although I am not sure how often. I am very happy with this home and I don't feel I have to worry.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Westbourne Tower Care Home - Avery Collection.
Awards / Recognitions (18)
- 30 Jan 2026Recipient: Westbourne Tower Care Home - Avery Collection
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Westbourne Tower Care Home - Avery Collection.
Meet the Team (6)

I am truly passionate about my role and believe in what we do. Our residents are our teachers and their stories inspire me. We are lucky to have a brilliant and experienced team who always go above and beyond to make sure that the specific needs of every resident are undertaken every day. It's a lovely place to work and a great place to call home.

I have been working in Westbourne Tower Care Home for over 15 years. I have progressed throughout the company from Care Assistant to Lead Care to Reminiscence Coordinator and now Deputy Manager. I am very proud to lead a team, many of whom have been long-service team members, who constantly provide quality care whilst keeping our core values at the forefront of everything we do.
Working at Westbourne is a privilege and we are lucky to support our residents and each other every day.

I have been here since it opened in 2006. I can’t believe how time has flown by. Although I already had the skill set I was working as a Bank Chef alongside my own business and was asked to take on the managerial role which was an easy transition. I trained and worked in London, Morocco, France and Italy before returning to the UK and settling in Bournemouth. My food specialities are multicultural and the residents love it when I do theme days. I have been a major part of this home being awarded CQC Outstanding, the CQC assessor loved my secret ingredient “ a bit of love”. I run a monthly Dining Committee where residents can influence what is on the menu, likes and dislikes and I love nothing more than walking around the dining room on a daily basis to ensure their wishes have been followed. I like to surprise residents with their favourite dishes, for special occasions. I have to say I love my job and my residents make me smile every day. I am proud to say I work here.

I am delighted to have been recently appointed for this important role, in delivering a varied, stimulating and educational programme for our residents. I like to think outside the box and ongoing feedback from our residents, it enables my talented activity team to deliver, along with our team of amazing volunteers. I bring to the role my experience of managing teams, Interior Design, Floristry, Art, and Teaching and I even played table tennis for Wales! I am inspired by talking to our residents and finding out what they enjoy and what makes them smile, whether that's an entertainer, Tai Chi, Music Therapy, Camera or Theatre Club or 1 to 1 person-centred activities. 110% is put into everything we do here.

I have worked here since 2006, and the things that have remained constant throughout that time are the love, dedication and unfaltering kindness my colleagues deliver every day. No two days are the same; there is always something going on which makes you smile and our residents become part of our extended family. We are committed to filling their days with happy moments.
My role is to market our home and welcome new residents into it, dealing with professionals and family members. Making a significant decision at a critical time is made easy when we have a beautiful product, lovely food, a great activities programme (including minibus outings) and caring staff, all coupled with happy appreciative residents and family members, this is borne out by our positive carehome.co.uk reviews.

In my personal life, I am married and live in Southbourne. I love the beach, especially in the autumn. In my spare time, I love to read criminal and mystery books and take walks down the beach. I am also an unashamed Harry Potter fan.
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