Sunrise of Southbourne

42 Belle Vue Road, Southbourne, Bournemouth BH6 3DS

Sunrise of Southbourne, Bournemouth, Dorset
Sunrise of Southbourne, Bournemouth, Dorset
Sunrise of Southbourne, Bournemouth, Dorset

As well as Bournemouth, Sunrise of Southbourne attracts residents and their families from all over the wider Dorset area, including Christchurch, Ringwood and the New Forest. This attractive community – offering both residential care and dementia care - is conveniently situated a short walk from the sea front with its excellent beaches and fresh air. Close to Bournemouth centre, with its eclectic mix of culture and entertainment, road and rail links are excellent for visiting family and friends.

Group: Sunrise Senior Living

Person in charge: Lynne Petty (General Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 104 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 70

Shared Rooms: 17

Rooms with ensuite WC: 87

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Southbourne: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Sunrise of Southbourne has a Review Score of 9.6 (9.643)

The Review Score of 9.6 (maximum of 10) for Sunrise of Southbourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 47 Reviews over all time. This Average Rating is also the rating value for Sunrise of Southbourne in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 44 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.643 for Sunrise of Southbourne is calculated as follows: ( (394 Excellents x 5) + (140 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 561 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sunrise of Southbourne is based on 44 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20.8 positive Reviews (104 registered maximum number of service users ÷ 5). 44 Reviews ÷ 20.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    12
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Southbourne?

  • Extremely LIKELY
    36
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Sunrise of Southbourne

  • Resident / Service User
    16
  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • more

On every visit I have found the care home to be warm in every sense of the word. Staff are friendly, helpful and smiling. Food, I hear is excellent and one day I may get to try it.
It seems to have a 'Hotel' feel about it and the lady I visit appears to be happy and content and after leaving her own home after 50years that is very good.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

Happy - I have lived here 24 months and I treat the residents as friends and family. Love the pianist who I enjoy and sing along. I hope I don't annoy them by singing. I call myself the girl who couldn't stop singing!

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

Staff seem extremely kind and caring.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

I feel most strongly this standard should apply to all care homes. It is important to keep them occupied and keep their dignity.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 07 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Southbourne Team

Very happy with nine months I've been here.

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 07 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Southbourne Team

Great experience, need lots of patience - both ways.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Marketing, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

A very good care home with friendly, kind staff. Mum enjoyed her stay and was only moved to a nursing home when her health deteriorated.

Thanks to everyone for making mum's time at Sunrise a good experience.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

Always find the staff extremely helpful and courteous to the residents and to me. The environment is very pleasant with lots of activities for the residents.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

My wife and I entered the home on 13.02.17. The first thing that we discovered was that ringing the bell for assistance meant that somebody came within 15 minutes, but only to tell us that someone else would come 'shortly' to find out what we wanted, however urgent. The second person/persons would be anywhere up to an hour in coming and occasionally did not come at all. My wife is suffering from Parkinson's disease and at times was immobile. She often needed immediate attention.

We found that other members of staff entered our rooms, and only knocked perfunctorily if at all. Our locking the door meant nothing, They simply used a key. They also entered while we were out and took stuff without our being asked. Mostly this was laundry, but much of it never returned, although other stuff was left in its place, My wife's wardrobe became partly unrecognisable, and many of her favourite things disappeared. In the process, my wife lost her hair dryer and I lost my treasured slippers.

How likely would you be to recommend Sunrise of Southbourne? Extremely Unlikely

Average Rating: 

 2.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

Lewis Sluman, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 19 Sep 2017:

Thank you for taking the time to review Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Southbourne Team

Very pleasant and a lot of variety of entertainment. I call living here my finishing school. It is nice to have your clothes washed and ironed and I like singing even when I am not expected to.

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Sunrise of Southbourne responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

Sunrise is a wonderful home. When I came here I was quite ill. With the care I received am now healthy again. Would like to have a singing group "singing for health" here.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 22 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I'll pass your suggestion on to the rest of the team.
The Sunrise of Southbourne Team

Excellent attention to every need.

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 14 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

On entering the facility one is greeted with a warm caring sensation of the décor and staff.
There are excellent facilities and activities are well organised and stimulating for the residents.
The various clubs are frequently operational and residents are not left around the edge of a room.
Very homely and well thought out.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 02 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

Virtually all staff smile and are helpful, excellent care.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 19 May 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Southbourne Team

Caring, well-structured home, caring for all my Mother's needs. Food is great too. Lots of activities available and trips out. Settling in at first was hard and quite traumatic though, it is a shock to the system when you have lived in your own home for so long.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

I am responding on behalf of my brother-in-law who lives here. He has lived here since January 2015 and has settled in very well.

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4.3 out of 5

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

Professional and caring, excellent facilities with a wide range of activities always available.

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

The buildings are constructed and maintained to a high standard. Cleanliness is exemplary. The staff are friendly, helpful and well motivated.

The layout of the public spaces is similar to a very good hotel (instead of chairs placed around the walls ie in lower quality care homes) and encourages residents to mix and socialise.

Activities are well thought out and varied - but it's a pity the residents do not support them to the full. I would be happy to be a resident there.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

I've been to Sunrise in Southbourne quite a few times now to visit my aunt. I've always been very impressed with the care and consideration given by all staff to the residents here. There are many fun activities to include and enthuse residents, including dances, piano recitals and day trips. Staff are respectful, courteous, helpful and fun. The food is excellent (I've been lucky enough to sample it!). All in all a top notch residential home.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

Sunrise provide excellent care with the ambience of a 5-star hotel. The management and staff are always friendly and helpful and do their very best for their residents.

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

Staff very friendly and helpful. Nice atmosphere. Nothing is too much trouble.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

I can sleep peacefully knowing that he is in good hands.
The people always remember everyone's names and are always very friendly and accommodating.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

It's always a pleasure to visit my father and his dog as the atmosphere is welcoming and he has made some great friends at Sunrise, residents and staff. They are also good fun and a pleasure to sit with or go out walking with. The garden is beautiful and is well cared for like the accommodation and residents. Trips out are so important to the residents and they really enjoy them. Keep up the good standards.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

Everything is excellent.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

Good - the place is excellent. The cooking can be very good but because I have a Spanish taste, the food does not always suit me.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

There are lots of things I love about Sunrise of Southbourne.
The staff they really are carers. Those who respectfully help with personal care, while fully respecting our dignity, those who work behind the scenes, my clothes come back perfectly laundered. The food is very palatable, my room is always lovely and clean, my medication needs are fully supported.
The activities: I look forward to these and enjoy them.
I really enjoy the outings and quizzes, the gentleman who helps is a lovely, caring man with a great sense of humour.
Comfort, I love my nice quiet room and sleep really well at night.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

The staff are very helpful and thoughtful. I am able to do quite a lot for myself but appreciate the support of the staff when required.

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

I have had to use a wheelchair since my arrival here but due to the help of carers and staff who generally are very pleasant and helpful, I'm somehow managing to get around. The arrangements made to entertain are generally very good the entertainment coming in on various days, piano, singers and various groups are very good. It is a very pleasant home to be in the furniture is excellent and colour every where. Generally, care is very good but sometimes certain things are overlooked or take a long time to get a result.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

Granny uses memory café and respite facilities this home provides. It's an incredibly friendly, accommodating home. On first visit, it looks like a hotel but very quickly people know your name and involve you in conversations, activities, invites to lunch etc. The staff are very friendly, very helpful and somehow always smiling. All the residents I have seen/spoken to have a very fulfilled and happy life. Always telling me how great it is.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 29 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

My husband was suffering terminal cancer and I chose Sunrise because he needed a high level of care in pleasant surroundings. Although he would naturally have preferred to be at home, he was too ill to do so.
Staff are extremely kind and caring and obviously some were very fond of him. They were also very supportive to me. More night staff would be an improvement as there were very few.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 28 Mar 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Southbourne – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

My stay in the nursing home was perfect.
The staff could not have been kinder.
All the staff have been great.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 28 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

My mother has received excellent care. During her stay her dementia deteriorated considerably- Sunrise made the transition to Reminiscence seamlessly and made it all so much easier for us. It is friendly, clean, well organised and supportive.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing Manager at Sunrise of Southbourne responded to this review on 20 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

Staff friendly and helpful. Always ready to listen. Good varied entertainment especially the piano.

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Marketing Manager, Marketing Manager at Sunrise of Southbourne responded to this review on 17 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

I would be happy here.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

A very pleasant experience very friendly atmosphere. Staff all very helpful. It is always clean and welcoming. Very nice guest dining room and good choice of meals. Rooms of a good standard.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

At the time of writing the survey my husband has only been at Sunrise of Southbourne for 3 weeks and therefore my comments are only based on short time in respite care. When visiting I find the home is very welcoming with excellent helpful reception staff who make everyone feel at ease and everyone you meet has a smile and seems to be happy. The carers seem to know everyone and always stop to speak to them. It is very encouraging that there are many activities available to people of varying abilities and bistro good for meeting others. Overall I would say a very well run home.

How likely would you be to recommend Sunrise of Southbourne? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

A close relative was a resident here. My experience was that the home was excellently run. The staff extremely pleasant and efficient and the environment couldn't be better. The food was good.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

The reception received on entering is first class, very welcoming and cheerful. Any questions are answered simply and with knowledge. I'm so impressed how quickly all the concierge staff recognise me and call me by name and have a few friendly words with me as I sign in. From the care point of view, I find my friend extremely well looked after. Again they know her name and my name as well. Because she is so forgetful, they seem to channel her to where she should be without making it obvious. My friend is very relaxed with the care staff because of their understanding and good humour.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 03 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team.

Other than the consistently high standard of basic facilities such as accommodation, decor, food and hygiene, what has most impressed me is the continuity (over nearly three years) and very high standard (empathetic, professional and understanding) of all the care team. Thanks

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 03 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

I am a vegetarian and the food provides for my needs very well, except I would like quorn steaks sometimes (I think I am already getting it minced). I love the fact that a range of salads is always available. I love all the activities and outings, and I feel very secure here, the staff, without exception, are wonderful.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 15 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

My wife and I are residents of 2 years standing and are surprised how good it is in this care home. The care provided the food, the laundry, the cleanliness are all excellent. We cannot praise the staff too much. Indeed we are amazed how they keep it up on a long term basis. Before we moved here, we visited other care homes and this one (Sunrise) impressed us the most and we have not been disappointed. In short, they richly deserve the outstanding rating they received from the government inspections.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

Excellent staffing levels mean residents needs are attended to without delay. Staff are not rushing around. The atmosphere is calm and purposeful. Excellent standard of housekeeping. The place is spotlessly clean and smells fresh (no reek of air freshener!) white cloths on the tables in the dining area. Food looks lovely and residents get plenty to drink and eat. Design and layout of reminiscence 'neighbourhood ' is attractive and comfortable with no barren corridors and plenty of visual cues to help the residents navigate around. My father seems to be settling very quickly.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

The care, attention and everything about Sunrise of Southbourne has enabled our mother to recover- twice- from severe conditions. No other care home could match this.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

I am 94 and due to health reasons I had to leave my 40-year bungalow to move- reluctantly- into care accommodation. A year later my physical and mental health have greatly improved. The location, care, staff, food are all excellent and I greatly enjoy all the pampering and all the social activities. Furthermore, the layout of the building is such that I forget that I am in a care home.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

It is difficult to describe the peace of mind I have knowing that my mother is residing in the best environment that is possible. I cannot thank them enough.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Southbourne responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Southbourne.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Southbourne Team

Sunrise has a real homely feeling, my father in law lives here with his dog! In a ground floor apartment with French door onto the garden, perfect! He is always well entertained either in trips out on the minibus or by singers, pianist, school children, quizzes and more, he even attends the flower arranging and exercising classes.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has been at Sunrise for just over a year and a half. The establishment and staff have given dad a new life (he previously lived on his own with carers going in). He is always telling us about the different entertainment and activities and trips in better weather. He didn't want to particularly go in anywhere but soon adjusted and is much safer. He loves his balcony with his plants on. The staff are very good, respectful and understanding to him and us. They are professional and friendly. As dad's ability is diminishing he is happy for them to help him (a great relief for us). My husband and I feel included in Sunrise too we are invited to events, training courses and assessments.

How likely would you be to recommend Sunrise of Southbourne? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Tony Hill

Job Title: General Manager

Description:

Having joined Sunrise in 2012 as a General Manager in Virginia Waters, I am delighted to now move to Southbourne. I am extremely proud to join the highly experienced and professional team here. Every day is different at Sunrise and I get a personal delight in seeing the happy smiling faces of residents and families.

Lynne

Lynne Petty

Job Title: Registered Manager

Description:

“I feel privileged to have been working with people with dementia at Sunrise for 7 years. I am passionate about person centred care and lead a motivated and dedicated team who make every day count for residents on their dementia journey. I am currently studying for an MCS in dementia studies.”

Sian

Sian Gregory

Job Title: Associate Director of Community Relations

Joined: 2009

Description:

I started at Sunrise 2009 and have enjoyed several roles whilst working here. I currently help people on their journey towards making the decision to join our community here at Southbourne. I have shared some very special moments in Sunrise and every day brings me smiles and laughter. There is never a dull moment.

Ian

Ian Warren

Job Title: Director of Community Relations

Description:

Part of my role is to assist families in finding the right solution for their parent or loved ones. It’s rewarding to see, over the weeks and months, that all family members normally see a difference for the best. A difference that not only enhances the life of our resident, but all the other family members too.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Southbourne