Southbourne Beach Care Home - Avery Collection

I have been a resident of this building since June 2014. I came in with a life annuity, as I have no living relative, and I am now 96 years old. I have found all the transfers from previous companies now to Avery very worrying and confusing. I still believe a retirement home as a care home is a good idea for us, we humans live longer through medical progression, the more they will become a necessity in our lives. I personally have a very nice suite of rooms that I have made my home.

Very welcoming, clean and homely. Friendly staff - offered tea and biscuits. I look forward to visiting again. Residents were encouraged with their independence, and there was a good variety of events and activities on offer.

On entering, home was very warm and welcoming. The team were helpful and very pleasant. I was offered refreshments. The home is spacious and clean. Lovely outlook and is so close to the beach.

The staff are all caring, extremely helpful and I am looked after well indeed. The home itself is warm and wonderfully comfortable, as are the bedrooms and all the public rooms. There are plenty of activities and trips out to cater for all tastes. What also is very nice, is that families and friends may come to all the events etc. This creates a friendly and welcoming atmosphere. This home is a very special place. (Even pets are welcome to visit.)

From the moment I stepped in this home, I knew my partner's nan is in good hands. Everyone is so welcoming and nothing too much trouble. There is a wide range of activities and events each day and residents seem happy and well looked after. My relative formed great friendships, not only with fellow residents, but also staff. Thank you.

My sister has been a resident for two years. It is a pleasant place to be and relatives are made very welcome. I recently attended a cake decorating session on Beachside which was most enjoyable. Many aspects of the home are good, I am sure the aim is to make it an excellent place to be and one way I feel this could improve is communication.

Right from the beginning I have felt happily at home. The staff are very understanding and caring. I cannot fault them.

My parents stayed for five weeks respite and I can’t thank the staff enough. The huge turn around in attitude, from the beginning to the end, was truly amazing. The effort that every member of staff put in made my life so easy. I could see the care and attention that, not only my parents got, but all residents received went above and beyond. Can’t tell you how much I enjoyed visiting and seeing my parents happy, which was the main aim. Thank you.

My mother lived at Southbourne Beach from 2017 to 2023. The care she received was exemplary from all departments. She was always encouraged to join in activities, which she enjoyed a great deal. Nothing was ever too much trouble for the staff. They always kept the family updated on any health issues. They respected our visits and enabled my mother to die peacefully in her own bed, with her family with her to the end. We will always be grateful to our second family at Southbourne Beach for everything they did throughout her life there.

Most people, including staff, are very friendly, residents in general seemed pleased to see a friendly stranger's face, although we had met some on a previous visit.

I have experienced a very friendly atmosphere here and very kind and helpful staff. The activities have been fun and well organised.

Dad was here for just over four years and recently passed away peacefully after coming home from the hospital for a week of palliative care. All the staff here were so kind and caring and genuinely fond of Dad. They made his last days as comfortable as they possibly could, and for that, I will be forever grateful. So many residents and staff have come up to me to tell me their memories of Dad, how he always remembered everyone’s names and how his little ways made them smile. Thank you, everyone, for looking after him.

The care provided to my 100-year-old father was exemplary. The care systems, including records kept, were impressive, and an excellent balance was struck between intervention and allowing independence. The excellent standard of care extended from relative independence through significant dependence to end of life. My father was always treated with dignity and great sensitivity to his feelings, as well as his needs.

My mum came into Signature at Southbourne for a period of respite whilst we were away on holiday. Mum was looked after really well and commented to me afterwards how nice the staff were and how good the food was. She enjoyed all the activities that were put on for the residents and enjoyed getting her hair done whilst she was there. She is looking forward to coming in again for another stay in the near future.

It's hard to sum up the experience of finding the right 'home from home' for your parents when they have lived independently for so long, but due to their needs changing, it becomes necessary. There are so many considerations, emotions and decisions that come into play, and at times, as a family, we truly believed we might not find the answer. That was until my brother discovered Signature at Southbourne! Not only did we fall in love with the location and the beautiful home inside and out, but it had a sense of 'home' from the first time we walked inside. This is what my parents needed so much - their own individual living space, but with the beautiful communal areas it offers, the delightful restaurant/bistro and parlour. The staff have, in a relatively short space of time, got to know and understand my parents really well. Their likes, their dislikes, their way of living - and have encouraged wholeheartedly their involvement. Well done, and thank you, we're so grateful.

Home-from-home! Finding a new permanent home for our precious parents was the highest priority for me and my siblings in 2022. We are delighted that after reviewing over ten homes, a respite holiday and a move from the midlands where they'd been for over 50 years, we are able to say job done! One lady has been fantastic throughout managing the liaison and really caring for our parent's needs. Signature at Southbourne stood out for us because it enables Mum and Dad to continue having independence in their own apartment, in a beautiful location and surrounded by the care that is on hand to support all their needs. When we first visited Signature, we thought we had entered a luxury cruise ship, and that remains our view! The food is second to none, the activities are great, and my dad regularly plays the piano - a joy that he had lost! We now rest in peace knowing they are safe and happy, and we love visiting them, including sharing meals with them in the private dining area and lattes in the Bistro! We recommend it unreservedly!

28 days of really pleasant care in a spacious suite with our little dog. Brilliant staff helping with showering and dressing, serving good wholesome meals in a lovely dining room. We were very comfortable, well looked after and felt the benefits by the middle of our stay. Would recommend Signature highly to people in need of care!

My mother and stepfather have been at Signature at Southbourne since September 2021. Through the care, love and support of the Signature team, they have both flourished, and I would highly recommend the home.

The ethos of Signature at Southbourne, which combines excellent care and support whilst keeping the dignity of the resident paramount, is extremely important to my father and his family. First impressions at our first meeting with extremely professional and knowledgeable staff were of a light, airy, spacious, purpose-built facility with the air of a luxury hotel! Over time, these first impressions have developed into a deep rapport between the management and staff, who are so dedicated. I am so glad my father is in your care.

Dad initially moved in for respite care while his main carer (his wife) was in the hospital. Sadly after a week at Signature, Mum passed away. The staff at Signature could not have been more helpful and supportive at such a difficult time. Signature has helped Dad and the whole family in such a genuine, caring way. Een before the bereavement, Signature felt like Dad's home. It is such a wonderful place, mainly due to all the staff who really go out of their way to help.