The Aldbury

From the time I arrived with my husband, the atmosphere was warm, kind, friendly and calm.
I could not believe it when I received a phone call saying would I like to speak to him. He was calm and placid which he had not been for months. They treat me as a friend and there is nothing too much trouble.
The nurse at our GP told me she would send her mum to this wonderful home.
I am so glad I took her advice.

This home is a wonderful home and is probably the best in the country. My dad would have died months ago if it hadn't been for the very kind staff here. They have all treated him with dignity and kindness. My dad is always kept clean and well fed. His room is always clean. The nursing staff and carers excellent. I have peace of mind and the staff are my new friends. They are so helpful when we are going through a very sad situation. My dad has also met some lovely friends at The Aldbury. Top, top marks. The staff always ask if we would like a drink.

I find the whole home very nice, comfortable and all the staff. The management are very sociable. I would recommend the home to anyone looking for a caring vicinity.

My client came in for a 4-week respite and enjoyed her 'holiday' so much she decided to stay. She has early dementia and has been able to take part in the full programme of activities including helping in the garden. The trips out have been enjoyed and her appetite has improved with all the good food she has been enjoying. My client has made many new friends both with her fellow residents and also the care staff. We are both sure we have made the right choice for her going forward.

The home is clean, tidy, friendly and has an "open door" policy for regular visitors with a full programme of activities daily for residents and visitors if they wish to join in. The food is top quality and well presented. All staff are friendly, efficient and patiently attentive to residents.

Mum came to The Aldbury after a crisis at home. This was a stressful time for all our family including Mum. The Aldbury staff could not have been more accommodating and set our minds at rest that mum was in safe and experienced hands. This was evident over the five weeks respite care mum spent at The Aldbury. It was lovely to see mum dancing and laughing when I arrived during one of the weeks organised activities - during her stay. Over the 5 weeks, I saw glimpses of my old mum, hair done, dressed nicely - things that had been important to her her entire life back in her life again. When I called The Aldbury each day I spoke to someone who was able to tell me in detail how mum had been that day, staff also called me to update me on things I'd asked about. The Aldbury also put us in touch with an Admiral nurse to support us through this difficult period, demonstrating that not only were they providing excellent care for Mum but for the rest of our family too.

My mother spent 6 months at The Aldbury and was very happy, while she was there. She had her own pleasantly decorated and furnished en-suite room on the ground floor with a window overlooking the garden. The whole two storey building was pleasant, modern and well looked after and had a central courtyard garden and car parking at the front. There was a large communal lounge. The home cooked food was excellent as was the care and facilities. Everyone was so friendly and helpful including the office staff. Mum was always kept clean and provided with clean clothes and her hair done weekly by a visiting hairdresser. The staff gave a lot of attention by chatting to mum and making sure she was happy as happy as she could be in the circumstances. They also had activities at the home every day and special activities such as their summer fete and Christmas party and went out on trips in their own minibus. They also had a nurse in attendance all the time and had close contact with a nearby doctor so help was always on hand for any eventuality.

Thank you for the care of my Mum over the years that she was a resident at The Aldbury. I could not have wished for anything better. Your care extended to all the relatives and we were always so welcomed and often enjoyed the entertainments with the residents. When it came to the end, everything was done with great dignity. I can't say thank you enough to all the team at The Aldbury.

The Aldbury is remarkable on every aspect needed by its residents. Regardless of expense. The care given could not be matched at home by family care. Even GP doctors are on tap 24/7. All aspects of required care are well taken care of. There are more staff than residents. Visitors are allowed 24/7 at any hour without notice. I visit my wife at The Aldbury every afternoon 24/7. I am very much part of my wife's daily routine. I would be very happy to personally be a resident.

There has been a real change in mum, from what she was like at home she seems less agitated and happy. The staff are friendly, approachable and helpful. Mum likes the carers and does focus on certain people.
Staff have also supported my dad.

The Aldbury has been outstanding from the moment we walked in. Both mum and the family have been shown care and compassion. Any questions have always been answered. The staff have been very supportive, both trained and carers. The carers have been brilliant all the way. The best interests of the resident have been the utmost importance.

There is an excellent quality of care at The Aldbury. The approach to care is proactive and tailored to the individual. I really like the four house groups and how the home is structured a big family and cosy environment. The food is excellent, my mother can be quite a fussy eater and the meals are tailored to her needs. The chef visited us when she arrived to discuss her needs.

I always get a warm welcome at The Aldbury. The gardens are lovely. I came in for lunch with my wife and we were very well looked after, the white chocolate and cranberry pudding was delicious. I look forward to coming again.

The Aldbury care home is excellent for my husband. He has settled down much better than I thought he would all the staff are excellent with him. Accommodation and food are excellent. I can visit him anytime, and the staff look after and comfort him when I leave as it's upsetting for both of us. I wish he could come home, but The Aldbury care home is the next best home for him. I wish he could stay as he is happy and well-looked after.

Very impressed by the standards of care and attention, and the fact that the staff always devote as much time as is necessary for the well being of the resident.

Completely satisfied with everything except the very high fees of £5,500 per 4 weeks plus extras and except staffing. Sometimes there are staffing difficulties (not enough to cover mealtimes - some residents in rooms for meals (one to one) and some in day room) sometimes no staff in day room.

I would like to express my thanks to the care home manager of The Aldbury for all her help and support with CHC assessment for my mum. Not all care homes have that knowledge and support. Her time, skill and knowledge has helped immensely in this daunting task. Just knowing that someone else is with you along this path, to help fight for what you feel is right for your loved one is a comfort. No matter what the outcome is .... I have admiration for The Aldbury.

My partner has dementia and can be challenging. All aspects of care are excellent, given that he can sometimes be difficult to manage.

The Aldbury is always very clean and welcoming, We are always welcomed with smiles by all members of staff we see. My dad is always clean, well dressed and looking happy. He is always very well cared for, I have never felt cause to worry about my dad while in the care of the staff at The Aldbury. Dad is given meals and snacks regularly something I know he enjoys. On a side note my young children have always been made to feel completely welcome and are free to come and see their granddad whenever they like. The staff all make a fuss of them and The Aldbury put on family activities which can involve both my dad and his grandchildren.

Dad seems very happy. He gets plenty of affection which he loves especially from the ladies. The food seems very good. Overall very happy with the care.

My mother moved into The Aldbury Care Home for respite care for four weeks in an emergency situation when my father was admitted to hospital with a terminal illness. The family were extremely stressed at the time.
My mother had never even considered living in a care home. The staff were helpful and supportive, arranging urgent assessment and admission to meet our needs. They helped us deal with all the distress associated with admitting an elderly relative in a gentle, caring and friendly way.
Everyone from the manager down, went out of their way to make us feel 'at home' and we felt welcome to visit unannounced, at any time of the day or night. It was a very positive experience.

My mum is well cared for. She enjoys the activities which are very stimulating. She likes joining in with things but finds the giant scrabble too difficult to follow. She enjoys the food, she especially likes the trips out and even gave swimming a try recently but found the water a bit cold. She is generally happy and contented.

My husband is cared for in a friendly and dignified way. All the staff say hello and have always made the whole family feel very welcome. I always know when I leave him that he is being well looked after, which puts my mind at ease.

The home provides mum with all her needs with dementia. They look after her very well.

Have just been to visit my mum with my father and daughter - dad was able to have his hair cut which was lovely for him to be fussed over. Mum was in bed but was clean and had obviously had her hair brushed and looked comfortable and when mentioned she needed changing it was done instantly.
Everyone is always really friendly and helpful to all of us and nothing is too much trouble for them. They make a fuss of my dad too, which he loves!!!

My husband has severe dementia, he attends day care 3 times a week, he is well looked after, fed and given drinks. The staff also bath him each day as I am unable to now. The staff try to include him in activities but this is normally unsuccessful as he in uncooperative. he goes to The Aldbury willingly each time and appears to enjoy it very much, he does not have the ability to talk now so I have to go by his moods. (happy/angry etc)

I/we visit mum at least once a week and have been very impressed by the high standard of care. I have witnessed several specific incidents where carers have been very, very quick to attend to any disruptive behaviours. There is a lot of care to preserve the dignity of the residents and generally good communication to let relatives know if there are any particular incidents or concerns.

My father spent his final weeks of his life at The Aldbury, as a family it was a very significant step moving into residential care for both him and my mother, however it was made as easy as possible with the help and support from staff. My father had no verbal communication, however every effort was made to accommodate this including a staff member devising a simple communication tool. Initially there were a few little difficulties but these were resolved with discussion with the family to seek a way forward in a constructive and sympathetic way. My father spent his last birthday and Christmas at the home, we valued very much the opportunity to enjoy a private family birthday meal in the coffee shop a treasured memory for us all and his final day we cannot thank staff enough for their compassionate support and the peaceful environment provided for him to slip away.

Excellent care home. First class carers/staff. Nothing is too much trouble. Residents are looked after extremely well and made to feel at home.

My dad was a resident at The Aldbury from November 2013 to October 2015 when he passed away. Dad was admitted initially as an urgent case to provide respite care for my mum, we hadn't had time to do any research, but it quickly became clear we had got the best home possible for dad. All the carers are completely dedicated and provide a personal service, bespoke to the individuals, caring and compassionate. This applies to everyone at the home, managers, nurses, cooks, cleaners and receptionists, nothing is too much trouble. Every resident is treated as an individual. Similar care was displayed to my mum when she visited. Dad was very content and happy and we are very grateful he spent his last months here.

My brother-in-law moved to The Aldbury in July after being in two other nursing homes. From the start the dedication of all the staff was clearly evident and he settled in very quickly. Nothing is too much trouble, each person is treated as an individual and their needs are met with respect ensuring their dignity at all times. My brother-in-law can be difficult at times but all the staff deal with this in a very professional way, diffusing the situation by showing him they care and making him feel special. At the other homes he stayed in his room for most of the time but since being at The Aldbury he asks to go in the lounge with the other residents and has been out on minibus trips. The activities each day are excellent and we are encouraged to join in when visiting.
Before when leaving him we used to worry about the care he was receiving but since moving him to The Aldbury we are quite happy to go home knowing that he is well cared for, clean and as happy as his illness will let him be. We have got to know some of the other residents and considering the nature of dementia there is always a happy atmosphere in the home what ever time of day we visit.
On a personal note I would like to thank the staff for the support given to me and my husband. We are always made to feel welcome from the time we sign in at the reception desk to the time we leave and we would recommend this home to anyone.