The Aldbury is an award winning, purpose built home designed to provide nursing and residential care dedicated to people living with dementia.
The Aldbury has been designed and furnished to create a safe and stimulating environment. This friendly home provides an extensive range of features to help residents to be as independent as possible.
Every aspect has been considered in order to enhance the quality of life at the Aldbury, from the cosy little alcoves and pretty courtyards to the homely communal lounge-dining rooms and level landscaped garden.
Group: Colten Care Ltd
Person in charge: Kim Harding (Home Manager)
Local Authority / Social Services: Borough of Poole Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 55
Rooms with ensuite WC: 55
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
The Aldbury is easily accessible by car. If using a GPS or route finder system to get to the home, enter the home's postcode BH12 4NA. Wilts & Dorset Buses service Poole and the surrounding areas. Services are frequent and there is a bus stop situated just outside the Alderney Hospital.
Visiting:
At The Aldbury, there are no specific visiting hours, all that is asked is that the visitors book is signed so that The Aldbury know visitors are in the building, if outside of Reception hours, just ring the bell and a member of staff will enable entry.
Parking:
The Aldbury has a car park outside the front of the home. When planning a visit please advise the home and a parking space can be saved.
Latest Care Quality Commission* Report on The Aldbury: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for The Aldbury is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for The Aldbury in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.788 for The Aldbury is calculated as follows: ( (376 Excellents x 5) + (83 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 467 Ratings = 4.788
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.909 Points relating to the number of positive Reviews for The Aldbury is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 10 Reviews ÷ 11 Target = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Aldbury has a Review Score of 9.7 (9.697) from 39 Reviews
Review submitted from a Postal Card by J H (Wife of Resident) on Thursday 1 March 2018. Relates to January 2018.
My association as a relative with the Aldbury has always been extremely positive and I cannot thank all the management and staff enough for taking such excellent care of my husband.
From the day he became a resident 18 months ago, he has always received wonderful care from everyone.
The staff always show genuine affection and are very caring and understanding to all the residents. The home is very professionally run, with the wellbeing of the residents uppermost.
All credit must go to an exceptional dementia home.
I am so happy I chose the Aldbury for my husband.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Website Submission by Liz G (Daughter of Resident) on Monday 29 January 2018. Relates to January 2018.
My father has been a resident for just four weeks and he has settled very well. The staff have been kind and supportive both to him and to all the family at a difficult time. The information and introduction to the home on our first couple of visits was excellent and comprehensive. So far, we feel confident we have made the right choice for our dad.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by William S (Son of Resident) on Monday 15 January 2018. Relates to November 2017.
My mum was in The Aldbury almost 2 years. She's had lots of kindness, trips and activities and at the end very personal care. Staff were able to raise a smile from her even when she was very unwell and my sisters and I felt we could not have done better for her.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by H J P (Son of Resident) on Tuesday 5 December 2017. Relates to November 2017.
Excellent facilities and staff.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Alison Julie R (Daughter of Resident) on Friday 24 November 2017. Relates to November 2017.
My father's health and well being has improved dramatically since becoming a resident at The Aldbury. He is able to walk around freely which he really enjoys. The staff are very kind and helpful and he receives great care from them. The catering side of the home is first class offering constant food and drink. The home is always immaculate and clean. Lovely to have the coffee shop if needing quiet time with a loved one. Such a relief to have peace of mind knowing that he is being looked after so well.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Tara M (Doctor Nurse) on Monday 30 October 2017. Relates to October 2017.
Very friendly staff. Very helpful and I enjoy visiting.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Ruth E (Daughter of Resident) on Monday 23 October 2017. Relates to October 2017.
After 5 weeks in Poole Hospital, Aldbury is just like a dream. Lovely, friendly staff, very well decorated and clean. I had the pleasure of choosing my mother's room. It overlooks the entrance and a 5-star hotel, could not have come up with a better room.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Josephine D (Wife of Resident) on Thursday 19 October 2017. Relates to October 2017.
The home really is first class and I deeply regret that my husband was not admitted to The Aldbury when he first got ill. He is now finally very happy and content. Also, I can now rest. My husband and I were shown so much dignity and respect when we arrived at the home. The management and all the staff are excellent.
My husband is very happy for the first time in 10 months.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by K K (Wife of Resident) on Wednesday 16 August 2017. Relates to August 2017.
From the time I arrived with my husband, the atmosphere was warm, kind, friendly and calm.
I could not believe it when I received a phone call saying would I like to speak to him. He was calm and placid which he had not been for months. They treat me as a friend and there is nothing too much trouble.
The nurse at our GP told me she would send her mum to this wonderful home.
I am so glad I took her advice.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Pauline R (Daughter of Resident) on Thursday 29 June 2017. Relates to June 2017.
This home is a wonderful home and is probably the best in the country. My dad would have died months ago if it hadn't been for the very kind staff here. They have all treated him with dignity and kindness. My dad is always kept clean and well fed. His room is always clean. The nursing staff and carers excellent. I have peace of mind and the staff are my new friends. They are so helpful when we are going through a very sad situation. My dad has also met some lovely friends at The Aldbury. Top, top marks. The staff always ask if we would like a drink.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Anthony H (Brother of Resident) on Friday 5 May 2017. Relates to April 2017.
I find the whole home very nice, comfortable and all the staff. The management are very sociable. I would recommend the home to anyone looking for a caring vicinity.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by David M (Power of Attorney Solicitor of Resident) on Friday 28 April 2017. Relates to April 2017.
My client came in for a 4-week respite and enjoyed her 'holiday' so much she decided to stay. She has early dementia and has been able to take part in the full programme of activities including helping in the garden. The trips out have been enjoyed and her appetite has improved with all the good food she has been enjoying. My client has made many new friends both with her fellow residents and also the care staff. We are both sure we have made the right choice for her going forward.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by F H (Power of Attorney Solicitor of Resident) on Wednesday 12 April 2017. Relates to April 2017.
The home is clean, tidy, friendly and has an "open door" policy for regular visitors with a full programme of activities daily for residents and visitors if they wish to join in. The food is top quality and well presented. All staff are friendly, efficient and patiently attentive to residents.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Website Submission by Andrew N (Son of Resident) on Tuesday 21 March 2017. Relates to March 2017.
Mum came to The Aldbury after a crisis at home. This was a stressful time for all our family including Mum. The Aldbury staff could not have been more accommodating and set our minds at rest that mum was in safe and experienced hands. This was evident over the five weeks respite care mum spent at The Aldbury. It was lovely to see mum dancing and laughing when I arrived during one of the weeks organised activities - during her stay. Over the 5 weeks, I saw glimpses of my old mum, hair done, dressed nicely - things that had been important to her her entire life back in her life again. When I called The Aldbury each day I spoke to someone who was able to tell me in detail how mum had been that day, staff also called me to update me on things I'd asked about. The Aldbury also put us in touch with an Admiral nurse to support us through this difficult period, demonstrating that not only were they providing excellent care for Mum but for the rest of our family too.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by A C (Son of Resident) on Thursday 2 March 2017. Relates to January 2017.
My mother spent 6 months at The Aldbury and was very happy, while she was there. She had her own pleasantly decorated and furnished en-suite room on the ground floor with a window overlooking the garden. The whole two storey building was pleasant, modern and well looked after and had a central courtyard garden and car parking at the front. There was a large communal lounge. The home cooked food was excellent as was the care and facilities. Everyone was so friendly and helpful including the office staff. Mum was always kept clean and provided with clean clothes and her hair done weekly by a visiting hairdresser. The staff gave a lot of attention by chatting to mum and making sure she was happy as happy as she could be in the circumstances. They also had activities at the home every day and special activities such as their summer fete and Christmas party and went out on trips in their own minibus. They also had a nurse in attendance all the time and had close contact with a nearby doctor so help was always on hand for any eventuality.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by James P (Son of Resident) on Friday 18 November 2016. Relates to November 2016.
Thank you for the care of my Mum over the years that she was a resident at The Aldbury. I could not have wished for anything better. Your care extended to all the relatives and we were always so welcomed and often enjoyed the entertainments with the residents. When it came to the end, everything was done with great dignity. I can't say thank you enough to all the team at The Aldbury.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Michael F (Husband of Resident) on Monday 3 October 2016. Relates to September 2016.
The Aldbury is remarkable on every aspect needed by its residents. Regardless of expense. The care given could not be matched at home by family care. Even GP doctors are on tap 24/7. All aspects of required care are well taken care of. There are more staff than residents. Visitors are allowed 24/7 at any hour without notice. I visit my wife at The Aldbury every afternoon 24/7. I am very much part of my wife's daily routine. I would be very happy to personally be a resident.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Elaine C (Daughter of Resident) on Monday 12 September 2016. Relates to September 2016.
There has been a real change in mum, from what she was like at home she seems less agitated and happy. The staff are friendly, approachable and helpful. Mum likes the carers and does focus on certain people.
Staff have also supported my dad.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Angela W (Daughter of Resident) on Friday 9 September 2016. Relates to August 2016.
The Aldbury has been outstanding from the moment we walked in. Both mum and the family have been shown care and compassion. Any questions have always been answered. The staff have been very supportive, both trained and carers. The carers have been brilliant all the way. The best interests of the resident have been the utmost importance.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by S L (Daughter of Resident) on Thursday 1 September 2016. Relates to August 2016.
There is an excellent quality of care at The Aldbury. The approach to care is proactive and tailored to the individual. I really like the four house groups and how the home is structured a big family and cosy environment. The food is excellent, my mother can be quite a fussy eater and the meals are tailored to her needs. The chef visited us when she arrived to discuss her needs.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by John C (Husband of Resident) on Wednesday 17 August 2016. Relates to August 2016.
I always get a warm welcome at The Aldbury. The gardens are lovely. I came in for lunch with my wife and we were very well looked after, the white chocolate and cranberry pudding was delicious. I look forward to coming again.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Jean L (Wife of Resident) on Wednesday 17 August 2016. Relates to July 2016.
The Aldbury care home is excellent for my husband. He has settled down much better than I thought he would all the staff are excellent with him. Accommodation and food are excellent. I can visit him anytime, and the staff look after and comfort him when I leave as it's upsetting for both of us. I wish he could come home, but The Aldbury care home is the next best home for him. I wish he could stay as he is happy and well-looked after.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Donald S (Friend of Resident) on Thursday 11 August 2016. Relates to July 2016.
Very impressed by the standards of care and attention, and the fact that the staff always devote as much time as is necessary for the well being of the resident.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by William T (Son of Resident) on Thursday 30 June 2016. Relates to March 2016.
Completely satisfied with everything except the very high fees of £5,500 per 4 weeks plus extras and except staffing. Sometimes there are staffing difficulties (not enough to cover mealtimes - some residents in rooms for meals (one to one) and some in day room) sometimes no staff in day room.
How likely would you be to recommend The Aldbury? Likely
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Elaine Farrer, Director of Operations at The Aldbury responded to this review on 13 Jul 2016:
"Thank you for your comments about the care at The Aldbury.
As an independent and family–run group determined to set the highest standards in all aspects of care for the elderly, our hard-working team will be particularly pleased to see that you are "completely satisfied with everything." The Aldbury is a dedicated care home for people living with dementia and, in some cases, a person with dementia may be entitled to receive NHS Continuing Healthcare (CHC) funding. I understand that in this case, CHC funding was initially granted but ended following a review. Please be assured that our fees reflect the cost of providing highly personalised care and are in line with our sector. Regarding staffing at The Aldbury, our staffing levels are acknowledged as being among the best in the care sector and there have been no staff shortages at the home. Thank you, again, for your review and please feel free to speak to the Home Manager if there are any other matters you wish to raise."
Review submitted from a Postal Card by Jenny M (Daughter of Resident) on Thursday 30 June 2016. Relates to June 2016.
I would like to express my thanks to the care home manager of The Aldbury for all her help and support with CHC assessment for my mum. Not all care homes have that knowledge and support. Her time, skill and knowledge has helped immensely in this daunting task. Just knowing that someone else is with you along this path, to help fight for what you feel is right for your loved one is a comfort. No matter what the outcome is .... I have admiration for The Aldbury.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by B P (Partner of Resident) on Wednesday 22 June 2016. Relates to May 2016.
My partner has dementia and can be challenging. All aspects of care are excellent, given that he can sometimes be difficult to manage.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Elaine (Daughter of Resident) on Wednesday 8 June 2016. Relates to May 2016.
The Aldbury is always very clean and welcoming, We are always welcomed with smiles by all members of staff we see. My dad is always clean, well dressed and looking happy. He is always very well cared for, I have never felt cause to worry about my dad while in the care of the staff at The Aldbury. Dad is given meals and snacks regularly something I know he enjoys. On a side note my young children have always been made to feel completely welcome and are free to come and see their granddad whenever they like. The staff all make a fuss of them and The Aldbury put on family activities which can involve both my dad and his grandchildren.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Martine B (Daughter of Resident) on Tuesday 7 June 2016. Relates to May 2016.
Dad seems very happy. He gets plenty of affection which he loves especially from the ladies. The food seems very good. Overall very happy with the care.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Susan (Daughter of Resident) on Tuesday 10 May 2016. Relates to April 2016.
My mother moved into The Aldbury Care Home for respite care for four weeks in an emergency situation when my father was admitted to hospital with a terminal illness. The family were extremely stressed at the time.
My mother had never even considered living in a care home. The staff were helpful and supportive, arranging urgent assessment and admission to meet our needs. They helped us deal with all the distress associated with admitting an elderly relative in a gentle, caring and friendly way.
Everyone from the manager down, went out of their way to make us feel 'at home' and we felt welcome to visit unannounced, at any time of the day or night. It was a very positive experience.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by J J (Son of Resident) on Tuesday 10 May 2016. Relates to April 2016.
My mum is well cared for. She enjoys the activities which are very stimulating. She likes joining in with things but finds the giant scrabble too difficult to follow. She enjoys the food, she especially likes the trips out and even gave swimming a try recently but found the water a bit cold. She is generally happy and contented.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Karen H (Wife of Resident) on Wednesday 27 April 2016. Relates to March 2016.
My husband is cared for in a friendly and dignified way. All the staff say hello and have always made the whole family feel very welcome. I always know when I leave him that he is being well looked after, which puts my mind at ease.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by David T (Son of Resident) on Monday 4 April 2016. Relates to March 2016.
The home provides mum with all her needs with dementia. They look after her very well.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Rachel L (Daughter of Resident) on Monday 4 April 2016. Relates to March 2016.
Have just been to visit my mum with my father and daughter - dad was able to have his hair cut which was lovely for him to be fussed over. Mum was in bed but was clean and had obviously had her hair brushed and looked comfortable and when mentioned she needed changing it was done instantly.
Everyone is always really friendly and helpful to all of us and nothing is too much trouble for them. They make a fuss of my dad too, which he loves!!!
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Sandra C (Wife of Resident) on Tuesday 29 March 2016. Relates to March 2016.
My husband has severe dementia, he attends day care 3 times a week, he is well looked after, fed and given drinks. The staff also bath him each day as I am unable to now. The staff try to include him in activities but this is normally unsuccessful as he in uncooperative. he goes to The Aldbury willingly each time and appears to enjoy it very much, he does not have the ability to talk now so I have to go by his moods. (happy/angry etc)
How likely would you be to recommend The Aldbury? Likely
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Review submitted from a Postal Card by Ibby M (Daughter of Resident) on Wednesday 16 March 2016. Relates to February 2016.
I/we visit mum at least once a week and have been very impressed by the high standard of care. I have witnessed several specific incidents where carers have been very, very quick to attend to any disruptive behaviours. There is a lot of care to preserve the dignity of the residents and generally good communication to let relatives know if there are any particular incidents or concerns.
How likely would you be to recommend The Aldbury? Likely
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Review submitted from a Postal Card by Jan (Daughter of Resident) on Wednesday 3 February 2016. Relates to January 2016.
My father spent his final weeks of his life at The Aldbury, as a family it was a very significant step moving into residential care for both him and my mother, however it was made as easy as possible with the help and support from staff. My father had no verbal communication, however every effort was made to accommodate this including a staff member devising a simple communication tool. Initially there were a few little difficulties but these were resolved with discussion with the family to seek a way forward in a constructive and sympathetic way. My father spent his last birthday and Christmas at the home, we valued very much the opportunity to enjoy a private family birthday meal in the coffee shop a treasured memory for us all and his final day we cannot thank staff enough for their compassionate support and the peaceful environment provided for him to slip away.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Carol (Daughter of Resident) on Wednesday 30 December 2015. Relates to December 2015.
Excellent care home. First class carers/staff. Nothing is too much trouble. Residents are looked after extremely well and made to feel at home.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Postal Card by Karen O (Daughter of Resident) on Wednesday 9 December 2015.
My dad was a resident at The Aldbury from November 2013 to October 2015 when he passed away. Dad was admitted initially as an urgent case to provide respite care for my mum, we hadn't had time to do any research, but it quickly became clear we had got the best home possible for dad. All the carers are completely dedicated and provide a personal service, bespoke to the individuals, caring and compassionate. This applies to everyone at the home, managers, nurses, cooks, cleaners and receptionists, nothing is too much trouble. Every resident is treated as an individual. Similar care was displayed to my mum when she visited. Dad was very content and happy and we are very grateful he spent his last months here.
How likely would you be to recommend The Aldbury? Extremely Likely
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Review submitted from a Website Submission by Lynne C (Sister-in-law of Resident) on Tuesday 24 November 2015. Relates to November 2014.
My brother-in-law moved to The Aldbury in July after being in two other nursing homes. From the start the dedication of all the staff was clearly evident and he settled in very quickly. Nothing is too much trouble, each person is treated as an individual and their needs are met with respect ensuring their dignity at all times. My brother-in-law can be difficult at times but all the staff deal with this in a very professional way, diffusing the situation by showing him they care and making him feel special. At the other homes he stayed in his room for most of the time but since being at The Aldbury he asks to go in the lounge with the other residents and has been out on minibus trips. The activities each day are excellent and we are encouraged to join in when visiting.
Before when leaving him we used to worry about the care he was receiving but since moving him to The Aldbury we are quite happy to go home knowing that he is well cared for, clean and as happy as his illness will let him be. We have got to know some of the other residents and considering the nature of dementia there is always a happy atmosphere in the home what ever time of day we visit.
On a personal note I would like to thank the staff for the support given to me and my husband. We are always made to feel welcome from the time we sign in at the reception desk to the time we leave and we would recommend this home to anyone.
How likely would you be to recommend The Aldbury? Extremely Likely
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February 2018
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at The Aldbury