Magna

My father has got his smile back being looked after at Magna Care Centre. He's a quiet man but the good old banter has returned. All the staff go out of their way to help the residents and visitors, I am so grateful.

I have given them 4*, as I don't think things are quite perfect, but they are definitely very good.

Entertainment is varied and very good. Overall very good.

The staff in Magna Care Centre home have been amazing. My cousin has had the best six months of being a resident there. From being a shy quiet lady, hardly communicating, she is now so proud of herself, with the help of all the carers she is loving life. Having her hair cut, nails painted, being taken to get a new budgie. It makes me so happy to see such a change in her. It's all down to the patience and kindness of the staff.

My mum spent the last five months of her life at Magna. The staff are amazing; they looked after Mum so well. She got involved in the many activities that the home did throughout the weeks. Her spirits were lifted when she attended. Nothing was too much trouble for the staff or nurses. Highly recommended, and thank you for making Mum's life pleasant during her last few months.

I've been visiting my friend regularly and have always found all the staff friendly and helpful. My friend is well looked after and she enjoys participating in many of the activities on offer.

Mum has been at Magna for about 18 months. She is very well looked after. The staff are excellent, friendly and caring. It's the most beautiful setting and Mum is taken out into the grounds regularly in good weather. Not sure Mum is overly impressed with the food but can't really back this up. The special event's food sounds wonderful. Overall, really happy with Magna.

The care and attention to all patients is superb. There is so much attention given to keeping all residents happy and there is entertainment every day, which is so popular. I would always recommend this care home to anybody.

Thank you for a really great lunch.

I spent a fortnight in respite at Magna, 14th - 28th April 2022. This was occasioned by my wife's need for a break from her 24/7 pressures in response to my disability resulting from three strokes and a fractured hip. I could not have received more sympathetic treatment from the staff at large. From our initial enquiry and visit our experience was extremely good for which we thank and commend one member of staff in particular. During my stay, all staff were attentive and responsive to my needs and requests and I especially commend another member of staff. I was pleased to meet the manager after her holiday and share possible feedback issues with her. I should have no hesitation in recommending Magna and should return were there to be any future need.

The surroundings are most pleasant, my wife would not hesitate to return.

Mum has been in Magna for a few weeks now and has settled down really well. After spending eight weeks bedridden, with the help and support of the Magna Care Centre staff, she has been able to take part in activities, enjoying lunches in the restaurant and making new friends. We feel that at this stage in her life, she is in a setting that makes her happy. Thank you.

Excellent communication from Magna by phone and letters.

He's happy here.

Our mother always said she was so happy here. From our side, during the COVID period, they always put residents' safety and care first. At the same time, they were aware of the family need to visit at this difficult time. Mum always spoke highly of staff and the activities leader. In short, Magna put the care in care home.

The management and all of the staff at Magna go the extra mile to help and support the residents and their relatives. Particularly during these challenging times of lockdowns and restrictions they have all acted with professionalism, kindness and understanding whilst keeping the safety and wellbeing of the residents firmly in mind. I have been very impressed with the activity programme which has helped considerably with my mum's physical and mental wellbeing. Above all, my mum has been treated with respect and dignity by everyone. Thank you all.

My uncle had long periods of hospitalisations for months before he was eventually transferred to this home. Every hospital discharge meant further loneliness and fear as he lived alone and under Covid restrictions, the distress he suffered was exacerbated. Sadly he only knew a few weeks before he died that he could stay at Magna. I heard the relief in his voice and in every phone conversation he told me how kind everyone was to him and how well he was being looked after. I cannot comment on the internal décor, rooms, food and drink or cleanliness of the home as with the government restrictions I could not enter the building. However, those things were not as important to me or my beloved uncle - it was the gentle kind words, the sense of belonging they gave him in just a few precious weeks, keeping him clean with the personal nursing at night as well as in the day, the respectful understanding of his nature and all the guidance given in person, by phone or email. Thank you all so much.

After hospitalisation, I was taken to Magna Care Centre for a 16-week stay. My room was well appointed with a pressure bed, ensuite facilities, TV and electric recliner chair. The day and night nursing care is exceptional and help is available 24-hours. Rooms cleaned daily and laundry done. The caring staff are wonderful. Activities, games and quizzes provide stimulation and the food is superb. This care home offers unmatched caring and nursing. I was never lonely.

My father entered the home in August 2020 but owing to Covid he had to isolate for two weeks but I was able to talk to him on the phone. Since then I have been able to visit him with distancing and PPE. I have been impressed with the staff that I have met on these occasions and the rapport they have with my father. I have been kept fully informed on the phone of any changes and found everyone very helpful, especially with the current difficulties of Covid to contend with. This means, however, that I haven’t been able to look round the home.

I have never been so happy in all my life being at the Magna Care Centre, I've been here 6 months, I am very happy and also happy that my children don't need to worry much with me, they are aware that I am happy and safe here, well looked after by all the staff. I wish to stay here to the end of my life.