Chalgrove Care and Nursing Home

5-7 Westminster Road East, Branksome, Poole BH13 6JF
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9.5 59 Reviews
  • Chalgrove Care and Nursing Home, Poole
Chalgrove Care and Nursing Home in Poole provides affordable high-quality residential, nursing, dementia, respite, end-of-life and palliative care for older people.

CQC has given Chalgrove a rating of ‘good’ right across the board (January 2018).

There are several lounges and dining areas throughout the home, plus a large, sunny conservatory overlooking the garden. The smaller first-floor lounge is a good spot for quieter activities and reminiscing, or for when family and friends come to visit.

Chalgrove has a lovely large secure lawned garden and enclosed paved courtyards, with plenty of room to sit out on sunny days.

Residents and visitors are welcome to use the free Chalgrove Wi-Fi.

The bedrooms at Chalgrove are in two wings: Edwardian, where nursing care is provided, and Tudor, the residential building.

Across the two wings, there are 57 bedrooms, three of which can accommodate couples. All bedrooms have an en-suite or washbasin in the room.

Many of the bedrooms look out onto the garden, and lots of the ground-floor bedrooms have direct garden access.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Beasley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (21)

Visiting

  • Visitors welcome anytime

Chalgrove Care and Nursing Home Reviews (59)

9.5

Chalgrove Care and Nursing Home has a Review Score of 9.5 (9.507) out of 10, based on 13 reviews in the last 2 years.
Over all time Chalgrove Care and Nursing Home has 59 reviews.

Overall Experience
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Reviewer Connection to Chalgrove Care and Nursing Home
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Total of 59, showing 21-40
Review from Martin L (Relative of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and brother are both residents at the care home and I know from experience that the staff and management are second to none. They are both looked after extremely well. I am always kept up to date with their condition, by phone if urgent. I know they are both in safe hands.
Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Thank you for your kind words, we are pleased you feel so positively about the care provided at Chalgrove and I will be sure to pass this on to the team.

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Review from Sarah E (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is truly incredible. Our father was with Chalgrove Care and Nursing Home for six months. They were the last six months of his life. The care workers he classed as his friends, they made him laugh and they cared for him dearly. He was truly in safe hands. Every decision they ever made was
always the best for our dad. We will always be eternally grateful.
Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are so pleased to receive such wonderful feedback, thank you. We will miss your dad very much. I will ensure I pass this on to the wider Chalgrove team who will be delighted to receive such kind and generous words.

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Review from Claire F (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Chalgrove Care and Nursing Home have been exceptional. The care and kindness that has been shown to my father over the last seven months have been wonderful but, most importantly, the professional nursing care that he received in his last days was exemplary. I always felt he was in safe
hands and for that, I will be eternally grateful.
Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

We are so pleased to see your wonderful feedback and that you feel we looked after your father so well. We will miss him at Chalgrove greatly. I will make sure I pass on your feedback to our staff who will be grateful for such wonderful feedback.

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Review from Helen M (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very kind and friendly. We were so happy that Dad was in here. Lovely and clean and I would recommend Chalgrove Care and Nursing Home to anyone needing special care.
Thank you all so much for looking after and making his last few months comfortable.
Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Thank you for such lovely feedback. We are very pleased we were able to make your father-in-law's last few months comfortable. I will most certainly pass on your comments to the team at Chalgrove.

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Review from Greta B (Wife of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all the staff friendly and very helpful and helping their patients in all their needs which is a hard job as all need special care. The place is kept very clean and tidy and the patients that I met were very happy and kept entertained every day by some lovely staff.
To all to staff, you do
a wonderful job. Thank you all.
Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Thank you very much for your kind words. Our team work hard to provide a safe, warm and welcoming home for all that live at Chalgrove and I am delighted to see this reflected in your experience of Chalgrove also.

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Review from Margaret H (Next of Kin) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all staff at Chalgrove Care and Nursing Home for the two weeks respite care they gave to my husband. They were always kind, efficient and sensitive to his needs. So much so that he has consented to return in the future so that I can visit a sick relative. Well done.
Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Hi there, thank you so much for your lovely words. Our staff enjoy receiving positive feedback and we are especially pleased your husband's stay with us was a positive experience. We very much look forward to seeing you both again in the near future.

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Review from Richard G (Son of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chalgrove Care and Nursing Home was home to my mother for two years. In this time she was looked after extremely well with dignity and friendliness and caring staff who met all her daily needs to a high standard. We, the family, were also treated with a smile and a chat and offered drinks on every visit
from all staff. My mother was bedridden and had dementia but enjoyed the interaction with all the staff who we can not praise and thank for their wonderful care until her death on 22/01/2023.
Reply from Paul Beasley, Registered Manager at Chalgrove Care and Nursing Home

Hi Richard. Thank you very much for your kind words. We will miss your mother very much, she was an absolute joy to look after and a wonderful woman. I will pass on your feedback to our team who will be delighted to receive such kind words.

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Review from Gibson K (Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I found the staff to be friendly and efficient. The main meals were, in my opinion, too small. Breakfast was sometimes a bit cold. The knives I found to be almost blunt and I struggled to cut through toast and bacon.
Reply from Corinne Pryer, Operations Manager at Chalgrove Care and Nursing Home

Many thanks for taking the time to provide us with this feedback. We are really pleased to hear you found the team at Chalgrove friendly and efficient. Thank you for this feedback regarding your mealtime experience. We take this feedback very seriously and have looked into each point, along with the kitchen team. We have reviewed the breakfast delivery and resolved the issue with the use of a hot trolley.

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Review from Brian F (Son of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff in Edwardian House who looked after our 104-year-old mum with such kindness in her final weeks, it was much appreciated and a relief for those of us who live far afield to know she was in safe hands. Can we say an especial thanks to a young male events organiser for
being so obliging, running up and down stairs with the phone and a very special thanks to the head nurse for being kind and diplomatic, negotiating family politics and issues, we felt listened to and it meant a lot.
I sent an email to the manager which stated we would like to put on record our thanks for everything you and your staff did for Mum, she was very happy with her care and the attentiveness of your staff. On the various visits and many phone calls we made to enquire on Mum’s welfare, we found the staff to be extremely helpful, caring, knowledgeable about Mum’s condition. We left some sweets, biscuits and a thank you card with our honest opinions. Happy to recommend you.
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Review from Sandra V (Daughter of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very impressed with how clean and tidy the home is and it does not smell at all. My mum's room is clean and tidy and mum is always clean with clean bedding and she is happy there. The staff are kind and helpful and they feel like an extended family. Very happy.
Reply from Jamie Powell, Head Of Customer Relations at Chalgrove Care and Nursing Home

Thank you for your kind words, Sandra. We will pass this on to the team at Chalgrove.

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Review from Nick L (Son of Resident) published on 22 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and helpful.
Reply from Jamie Powell, Head Of Customer Relations at Chalgrove Care and Nursing Home

Thank you, Nick. Glad to hear you feel this way. We will pass on your comments to the team.

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Review from Adrian C (Son of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, always welcoming. Good accommodation and location.
Reply from Debbie Boyd, Marketing at Chalgrove Care and Nursing Home

Thank you for your review. We are pleased you feel welcomed and we are able to offer your father a good quality of care in our lovely home.

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Review from Sue H (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum first arrived she was very unhappy and anxious. She is now very settled and happy. Staff are lovely and caring and always happy to let you know how she is.
Reply from Debbie Boyd, Marketing at Chalgrove Care and Nursing Home

Thank you for your review. We are glad your mother has managed to settle in now and she is cared for well.

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Review from Debra C (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with the care of nursing, the home is kept nice and clean. Food is good and is always with each person in mind, for their needs. The staff are friendly and show kindness towards everyone. I have no concerns for my mother's wellbeing and am happy for her to remain here.
Reply from Debbie Boyd, Marketing at Chalgrove Care and Nursing Home

Thank you for your review. We are pleased that you are more than satisfied with the high quality of care we are providing to your mother and that she enjoys living in our home. Please follow our Facebook page should you wish to see updates and photos direct from the home.

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Review from Mark D (Grandson of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and caring. The nurses pay a lot of attention to what my Grandma needs, this is often a tea and cake trolley, and the care home is secure and has a friendly atmosphere.
Reply from Debbie Boyd, Marketing at Chalgrove Care and Nursing Home

Thank you for your kind review. We are glad your grandad is happy here at Chalgrove. We pride ourselves on the quality of care we provide and the personalised support we are able to offer. Please like our Facebook page to receive updates and photos from the home.

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Review from D P (Sister-in-law of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Chalgrove to be excellent - a very happy atmosphere and happy staff. When visiting at any time during the day I always found my relative to be extremely well cared for, bodily scrupulously clean, as was her room and bedding. I could not recommend Chalgrove Home enough everything was first-class.
In fact, if ever it was necessary for me to enter such an establishment this is the only place I would be happy with.
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Review from Jan T (Daughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Chalgrove now for nearly eighteen months. She has dementia, cannot walk and needs help feeding. I have nothing but praise for the staff at Chalgrove. My mum is treated with dignity and respect and she is shown such kindness by everyone. She enjoys the food and entertainment. There are
always plenty of activities, crafts and various musical entertainers. Mum’s behaviour can be challenging at times but she is always shown such care and compassion. I have no hesitation in recommending Chalgrove.
Reply from Debbie Perrett, Chalgrove Care & Nursing Home Manager at Chalgrove Care and Nursing Home

The staff at Chalgrove thank you for your lovely review. It is really good to hear that staff at Chalgrove treat your Mum with dignity and respect. This is something we feel passionate about at Chalgrove, whatever a person's needs may be.

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Review from Keith P (Stepson of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be very professional and very friendly. They have been brilliant with my stepmother. The care home itself is very homely and clean which has helped with my stepmother settling in as well as he has. Also, the security to the home is excellent.
Reply from Debbie Perrett, Chalgrove Care & Nursing Home Manager at Chalgrove Care and Nursing Home

Thank you very much for your lovely review. It really is appreciated. I am glad you feel confident that Chalgrove staff are friendly and professional. We do endeavour to give each person who stays with us at Chalgrove the best possible care, companionship and 'family' feel, so they will be happy to say that Chalgrove is their home.

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Review from Marilyn L (Daughter of Resident) published on 17 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered Chalgrove in December 2012 from hospital. She had been diagnosed with vascular dementia and couldn't get out of bed. I thought at the time she was close to death and unlikely to walk again. A few weeks later I was surprised to find her sitting in the communal lounge after recovering
in her room. Mum lived another seven years and was still able to walk, talk, smile, laugh and sing up until the final weeks of her life. This was due to the wonderful care she received at Chalgrove from the kind staff who loved her like she was a member of their own family. Many of the staff cared for Mum for the full seven years, so staff turnover was relatively low.
I would choose the excellent care at Chalgrove over more expensive homes every time. I want to thank the staff from the bottom of heart for giving me peace of mind that Mum was in the best place possible during her final years.
Reply from Carole Taylor, Manager at Chalgrove Care and Nursing Home

Thank you Marilyn, for you very kind words. Your mother was very much part of the family here at Chalgrove and is very dearly missed.

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Review from R C (Wife of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the past 6 months my husband has been a resident at Chalgrove. I cannot find any faults, everybody has shown him courtesy, respect and above all great care, as they have to me on visiting.
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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Chalgrove Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.507 for Chalgrove Care and Nursing Home is calculated as follows: ( (119 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 152 Ratings = 4.507
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chalgrove Care and Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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