Barchester Manor Care Home

Haydon Close, Bishops Hull, Taunton TA1 5HF
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9.9 92 Reviews
  • Barchester Manor Care Home, Taunton
Situated on beautiful grounds on the edge of Somerset, professionals provide first-class 24-hour nursing and residential care and for those who are living with dementia in a modern purpose-built home. The purpose built 17 bedded unit dementia unit called Willow was opened in 2023 and is a beautiful addition to the care home.

The home has beautiful well tended gardens with an outdoor dining space alongside woodwork areas and a retreat for those who are keen gardeners.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. Their dedication can be seen across the board - in their cooking, hospitality, housekeeping, front of house team and not least of all their professional and experienced nursing care staff. In addition to this they are very proud to have a dedicated team which includes, physiotherapists who work alongside an enthusiastic recreational crew providing a holistic approach to person centred care.

The home atmosphere supports a home from home feeling, supporting independence and collaborative working with family and friends. The dedicated team will guide and support in all aspects of care and recreation.

They look forward to welcoming you to the Manor so that you can experience first hand just how wonderful a place they are and how ideally suited they are to meet your needs now and in the future.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1839

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Helen Smith (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Residents love to see family members and friends. Visiting hours are not restricted.

Parking

  • There is a generous cark park on site. Disabled parking is available immediately next to the front door.

Barchester Manor Care Home Reviews (92)

9.9

Barchester Manor Care Home has a Review Score of 9.9 (9.949) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester Manor Care Home has 92 reviews.

Overall Experience
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Date Published
  • 92
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Reviewer Connection to Barchester Manor Care Home
  • 22
  • 20
  • 8
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Total of 92, showing 21-40
Review from Derek C (Nephew of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt moved into The Manor in March of this year. Sadly, she was only there for about three months before she died, but in this time received outstanding care in every way. All staff were kind and considerate, ensuring that she settled into her new home well. In addition to excellent nursing care
all the staff carried out their roles to a high standard. They gave her time, which is so very important. Staff tailored some activities to my aunt's interests, something she appreicated. The management team developed a good relationship with myself and family members, kept us informed, listed and gave sound advice.
Reply from Lynn Bowman, Customer Relationship Manager at Barchester Manor Care Home

On behalf of everyone at The Manor thank you so much for your lovely review, especially at this most difficult time - it was a privilege to care for your aunt and we will ensure that your positive feedback is communicated to the wider team.

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Review from Mary G (Wife of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent two and a half years here and was very well looked after by the very caring carers and nursing staff. Occasionally the night nurses (usually agency) were not so caring.
Reply from Helen Smith, General Manager at Barchester Manor Care Home

Thank you for your feedback - We aim to have our home fully staffed by our own team and I was sorry to hear that on the few occasions we had agency night nurses that they were not as caring as expected. I will look into this as I want to ensure that we always deliver the highest quality of care to all our residents day and night.

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Review from Alan W (Respite Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall and broken hip, I stayed at The Manor for two and a half weeks. My family and I have really appreciated the wonderful care and service shown by all staff in all departments.
Everyone was kind, and welcoming and nothing was too much trouble. Professionalism with a human face!
Thank
you so much.
Reply from Helen Smith, General Manager at Barchester Manor Care Home

Thank you for your kind words - it was a pleasure having you to stay at The Manor and we are all glad that you are making such a good recovery.

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Review from M A (Respite Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff without exception are happy, caring and cheerful. More like staying in a 5-star hotel. I could really get to love this life. The food is wonderful, and the chef and staff working under extreme difficulties still manage to turn out 1st class meals, I can't praise everyone enough. The laundry,
cleaners and carers, nothing is too much trouble. I wish I could stay, thank you so much to everyone.
Reply from Helen Smith, General Manager at Barchester Manor Care Home

Thank you so much for your lovely comments. I will make sure that I pass on your thanks to the team.

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Review from Denise F (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been treated with respect and kindness the whole time and encouraged to feel at home. Nothing is ever too much trouble. Huge transition but all went smoothly. It was for respite care, 4 weeks only at this stage but the family made very welcome at all times too.
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Review from Jane L (Daughter-in-law of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law had to go into The Manor for nursing and end-of-life care. He was 96, his wife (my mother-in-law) had to go into the home with him, physically good but a lot of memory loss, she is also 96 years old.
The Manor provide extreme nursing care for my father-in-law and the end-of-life care
was brilliant. They continue to give loving, kind care to my mother-in-law and are helping her to cope with the loss of her husband of 73 years.
I cannot speak highly enough of the manager and all her staff, from the cleaners, chef, handyman, care staff and the incredible nursing staff. So lucky to have found The Manor
Reply from Megan Best, Home services advisor at Barchester Manor Care Home

Thank you so much for taking the time to leave this lovely feedback for The Manor, we really appreciate your kind words and are very pleased you have been happy with the service from the home. Many thanks.

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Review from Jenny P (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in for a two-week respite break while we went on holiday. He has had a great time and every time we have phoned he has told us how well he is being looked after. He has enjoyed it so much and been made to feel so welcome that he has already said he would like to come back! He has said all
the staff are so kind. Thank you all.
Reply from Megan Best, Home services advisor at Barchester Manor Care Home

Thank you very much for taking the time to write your review and for your kind words. We are really pleased Dad enjoyed his stay and we look forward to welcoming him again.

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Review from Lynsey G (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at The Manor since August 2021. From the minute I walked through the door, I knew it was the right place for her. She is always treated with respect and kindness, and all of the staff go above and beyond to make her happy. The food is extremely good, with fresh flowers on the table
and even a glass of wine.
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Review from Kath G (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came into The Manor unable to walk. One staff member has helped her gain strength and confidence. He expertly judges when to encourage her with a new challenge and when to slow her down a bit. Last week Mum walked all the way to that lounge with her wheeler; this would not have happened without
his skill, patience, positivity and perseverance.
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Review from C C (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at The Manor since July last year; the staff made her feel safe, secure and welcome right from the very beginning. It's such a relief to know she's so well looked after. All the staff work so hard and are so kind. The food is amazing; I visit several times per week and every visit she's
eager to tell me all about the food and how wonderful it is. I'd just like to thank all the staff from maintenance, reception, housekeeping, carers, activities staff, physios, nurses and, of course, the kitchen team for making The Manor such a special place.
Reply from Adele Beaton, TBC at Barchester Manor Care Home

What a lovely review to read! We really do appreciate you taking the time to write this. It is a real testament to the whole staff team here that your mum is so happy living at The Manor. We take all our reviews and feedback very seriously and I will be sure to share this with the whole team. Thank you

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Review from M C (Resident) published on 14 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Took time to get used to. The staff are really good, the food is very good, has its moments but do feel at home here.
Reply from Robert DuraMay, General Manager at Barchester Manor Care Home

Thank you so much for your kind review. It is our pleasure to support and welcome you into our home.

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Review from J M (Respite Resident) assisted by family/friend published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very warm welcome on my arrival for respite care. A pleasant well-equipped room with a comfortable bed. The staff were warm, caring and friendly. On my request, the menu was adapted to my dietary needs. It was very helpful to receive some physiotherapy.
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Review from P F (Regular Volunteer) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come every week with my dog and the residents are always pleased to stroke and make a fuss of him. I also get great pleasure from my visits to The Manor where the staff are always so helpful and friendly and the residents always have a smile and are obviously extremely well cared for.
Reply from Alex Ross, Manager at Barchester Manor Care Home

Thanks for your comments and it is always a pleasure to see you at the home.

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Review from M C (Sister-in-law of Resident) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manor is a lovely home staff are excellent my brother-in-law seems happy with his care.
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Review from J A (Sister of Resident) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister became a resident at The Manor we as a family have been so impressed at the level of care given to her. I personally cannot praise each and every member of staff highly enough. Thank you for looking after my sister.
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Review from B C (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is always well cared for - clean and tidy, and seems happy. All the staff are very helpful and do their very best for the residents.
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Review from S T (Son of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at The Manor for a month now and is really happy and well looked after by the professional staff.
Reply from Brighton Nyagomo, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. Thank you for your kind words, I will pass this on to the team.

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Review from M W (Resident) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prompt response to the call button which was very reassuring to me and my family. I felt safe all of the time.
Reply from Brighton Nyagomo, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. We are so pleased we have been able to provide you with the reassurance that you will be safe with us. Thank you for your kind words, I will pass this on to the team.

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Review from P C (Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so helpful.
Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. I am so pleased you find the whole staff team helpful. I will pass on your kind words to them.

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Review from T T (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been very well looked after throughout the pandemic, which sadly is still continuing. The visiting changes have not been easy for her but we wanted to thank the manager, the lifestyle co-ordinator/activities, and the nursing team on Victoria for reassuring Mum. The excellent communication/changes
of events now in place and a special thank you for setting up the FaceTime video calling facility. This has been a gamechanger for Mum as it relieves the isolation and gives her visual contact with her during difficult times. We all now feel connected as a family so thank you all especially nurses, carers and catering staff. We really appreciate all you are doing for Mum and the rest of the residents at The Manor during difficult and uncertain times. Best wishes - all the family.
Reply from Carla Bowman, General Manager at Barchester Manor Care Home

Thank you for taking the time to review The Manor. We are very pleased that you have a positive impression of the high-quality care we provide. We always welcome the opportunity to improve and value any feedback. It is great to hear our best efforts to communicate frequently & in a timely manner is well received. Thank you for your kind words, I will pass this on to the team.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Barchester Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for Barchester Manor Care Home is calculated as follows: ( (225 Excellents x 5) + (12 Goods x 4) ) ÷ 237 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (32)

Meet the Team (9)

Helen

Helen Smith

Job Title: General Manager Joined: 2022

Hello, my name is Helen, and I am the General Manager here at The Manor. Welcome to our website!


I have vast experience in Home management and I really enjoy managing a luxury home. I feel that it is extremely important to offer a premium service so our residents have a wonderful experience.


Managing a care home is very rewarding and really gives you the opportunity to be part of a big extended family. Quality of care and life enrichment are driving factors in the management and leadership of a home manager. I believe in developing staff and services to support a fulfilling life and career.


I have worked as a nurse for 30 years and have been lucky enough to have worked in Australia. I have emergency care experience and care manager experience from the last 15 years in both Somerset and Hampshire.


I recently relocated from Hampshire. I am a keen gardener, love to travel and spend time with my two daughters.


My passion is ensuring that our residents live their life to the fullest and I look forward to welcoming you to our home to see this first-hand.

Renee

Renee Devassy

Job Title: Vivary Unit Manager Joined: 2019

I have joined The Manor in 2019 as a Registered Nurse and since then, progressed to the role of Unit Manager. My passion is to care for my residents and to be able to help others in need. Every individual makes my day worthwhile and a smile completes it.

Sharon

Sharon Clarke

Job Title: Care Practioner

Hello, my name is Sharon and I have worked at The Manor for over 25 years. Needless to say, I love it here! In 2015, I qualified as a Care Practitioner and my new role is challenging as much as it is rewarding. I have always worked in care, beginning on the day of my 18th birthday, and I absolutely love it.

Rowena

Rowena Stringer

Job Title: Receptionist Joined: 2021

Hello, My name is Rowena and I am a part of the reception team.


I love being able to welcome new residents, family and visitors into our home.


I look forward to welcoming you to The Manor.

Anthony

Anthony Piper

Job Title: Head of Maintenance Joined: 2022

Hi, My name is Anthony and I am the head of maintenance here at The Manor.

Marc

Marc Chidgey

Job Title: Life Enrichment Lead Joined: 2012

I have worked at the Manor for over seven years. I started working in the kitchen as a Kitchen Assistant. As a kitchen assistant, I had the opportunity to replenish drinks and snacks and assist in serving meals in communal areas. During this time outside of the kitchen, I enjoyed meeting residents and took pleasure in seeing residents' engagement during activities.


My interest in resident activities was evident and I was given the opportunity to transfer to the Activities team. I love to spend time with the residents. I enjoy hearing their stories and finding out what activities interest them. I aim to keep them as active as possible however my top priority is to instil fun and laughter at the Manor.

Ramis

Ramis Hysenaj

Job Title: Physiotherapist Joined: 2007

Hello, my name is Ramis and I am one of the Physiotherapists here at The Manor Care Home.


I really enjoy supporting the residents through exercises, which enable them to gain strength and confidence. I feel I really contribute towards the resident’s quality of life.

Shelley

Shelley Kaleda

Job Title: Operational Trainer Joined: 2010

As a Barchester Operational Trainer I ensure that staff have the level of skill and knowledge required to competently carry out their role so that all residents receive high quality care, and that there is a high level of impact on the quality of staff behaviour and knowledge over the long term, leading to a continuous improvement in the quality of care for the residents. As a Trainer I actively involve my learners, and my continued focus is to ensure all learning and development activities, and inductions are run to a consistently high standard across my 6 homes, alongside meeting external requirements. I have just celebrated my 10th year with Barchester Healthcare and I love my job. It’s not just about the teaching but the learning that takes place. All our learners on their first day are taught to identify our Barchester values so that they can incorporate them into everything they do.As a trainer I strive to meet the needs abilities and aspirations of my learners. I believe it’s about inspiring learners to help them change and develop their personal, social and professional skills to the best of their ability and take responsibility for their own development.

Bracken and Micky

Bracken and Micky Therapy Dogs

Job Title: Well-being and Comfort for All Joined: 2020

Bracken and Micky regularly visit the home to spend time with the residents and family. They bring lots of joy and happiness to everyone. They spend their time cussling, walking and playing when they visit the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Manor Care Home to verify any information. View our terms and conditions. Barchester Manor Care Home has an Enhanced Service - more info.